Inkaterra Hacienda Urubamba

Best hotel in the scared valley. Casita was wonderful with private fireplace to keep us warm at night. All the modern comforts you could ask for! The spa was very clean and relaxing. Would have enjoyed a longer stay. The staff speaks perfect english. Food at the restaurant and breakfast was delicious and filling. Thank you for a wonderful stay, we can't wait to come back.

Set in beautiful grounds, we stayed in a 'Casita' (think cabin) behind the main building. The Casita was well appointed, with a large dressing area & ensuite. The bedroom was spacious with a log burning stove (albeit not required on our stay). The restaurant in the main building was excellent as was the bar lounge area, where you could also eat. All the staff were friendly & helpful. Highly recommend for two or three nights, so you can take advantage of the beautiful surroundings, good food, excellent service and the trips offered, such as star gazing.

We loved our stay here and the Casita we had was spacious and very comfortable. |The menu needs to be changed or added to as was difficult to have dinner here more than one night. |Breakfast was just ok they couldn’t seem to be able to cook eggs.|Our server Karla was so lovely and efficient. Regardless of the food not being great we still had a Lovely stay.|The common areas are super comfy and the fireplace adds a nice touch to make it super cosy.

The open plan building and the rooms are stunning, and spotlessly clean. We had an issue with a smell in our bathroom. When it couldn’t be rectified, we were upgraded to a beautiful lodge.|Bar area is lovely, particularly when the fire is lit.

Spectacular. The setting is unbelievable, with the Andes in the background. The hotel is luxurious, quiet, with exceptional food and service. We stayed in the main house which was very calm and quiet. I’d recommend a Cabana if your budget stretches to that just because you get more appreciation of the surroundings, but our room was superb. Honestly the best hotel I’ve ever stayed in.

Overall, the hotel was incredible—very clean with beautiful bedrooms. The rooms were a little cold, and I think a better heater would help, and thecfood needs to be improved but everything else was wonderful. It’s a very nice hotel. Staff was nice but needed more training.

I stayed at four Inkaterra properties over the course of a couple weeks. The first caveat I’ll give is that my necklace from my wedding day was stolen at the Inkaterra Urubamba hotel. (Some stars are missing due to that experience and the way the hotel handled it). That being said, I did enjoy some of their hotels. My rooms at the Inkaterra Reserva Amazonica (river facing cabin) and Inkaterra Casona Cusco (the plaza suite) were beautiful. ||||My excursions at the properties were enjoyable and I really liked all of the guides I had! Tino at Amazonica was delightful. He was funny, knowledgeable, and he really let everyone customize their excursions during their stay. I would say there was a high level of professionalism and friendliness with all the staff I encountered at Amazonica and La Casona. ||||The setup at Inkaterra Urubamba and Machu Picchu Pueblo was interesting- it is a bit of a tourist farm feeling, where they cater to large tour groups that come in on a bus, stay for one night, and leave on a tour bus the next day. While the properties are pretty, they didn’t seem geared to individual reservations by guests who want to spend leisure time at the hotel. The common areas were often overtaken by large groups all checking in or out at once, and the employees seeming stressed trying to manage them all at once.||||As other reviews state, there is no way to contact an individual hotel (unless you are directly on property). You email a main Inkaterra email account, and they email back after a few days. They also do not respond nights or weekends. This is an odd setup for hotels that are open nights and weekends, and seems under resourced for such a high price point. ||||The service wasn’t as friendly or professional at the Urubamba and Machu Picchu locations. They sometimes seemed annoyed when having to bring something from the main building to a casita, though that’s the setup of the hotel. At one point I had room service dishes in my room at Urubamba for three days. They would usually be flipping all of the rooms daily after a big tour group so this could be why. ||||I overall got the impression that employees didn’t seem to be paid much and seemed tired and overworked, at all of the locations. I know at least with the Amazonica location I would see the same employee working day after day, all day. When I asked, I heard they work for multiple weeks straight every day until they get some days off. That doesn’t seem right. When I left a tip for a dining room employee who had been there at breakfast each morning, another employee ran over quickly and took it. ||||When I contacted the Inkaterra Urubamba explaining that my necklace (that was taken) was from my wedding day, and that I hadn’t taken off in 5 years since that day, the response was dismissive. The Urubamba manager called it a “chain” and said verbatim, no one had seen it or knew anything. No acknowledgement or apology. It was a pendant with a diamond on the front and my wedding date inscribed on the back. ||||For a $500 a night price point, the level of professionalism, kindness, and respect just isn’t there for some of their locations. I would recommend the Belmond hotels if you are looking for a more luxurious experience. Otherwise there are plenty of 5 star rated guesthouses in Ollantaytambo where your sentimental items probably won’t get taken.

Wowza is really the only way to describe this property, from the views to the service to the food. After staying here, I really wish we were staying at additional Inkaterra properties on our trip. ||The views are absolutely spectacular as the property is nestled between multiple mountains. There cannot be anything more perfect than sitting in the hotel bar with a pisco sour during sunset. The service is also fantastic, as the people are nice and super well trained. There was a bit of confusion with our booking and they sorted it out behind the scenes instantly (I think they upgraded us actually even when it wasn’t clear it was their fault at all).||Dinner was also excellent and not at all pricey. We ordered a delicious bottle of wine for 160 soles, which was much less than I was expecting. ||The rooms can get slightly cold at night (they do hot water bottles but it gets cold). This place was also 99.5% perfect but I do really wish they had coffee in the room (we called down but it never came).