Wantgood S.
Yelp
We chose this B&B based on the reviews and the photos. We were traveling to Hood River for our 20th anniversary and wanted a memorable, personalized experience.
PROS: Cute house, nice room, easy/free parking, not too far from downtown, easy check-in and access to the house.
CONS: Service and staffing. Spouse had paid for a special package - flowers delivered to room with his message on a card, champagne, and a massage. He really wanted to have a lovely surprise waiting for us. He emailed the owner in advance to confirm the order (payment already made) never heard back. After a long day of travel, he expected that we would walk into the room and be greeted with the flowers, card, champagne.... nothing was there. At breakfast the next morning, the owner was there and asked us where we were staying. We asked about the package that was supposed to be a surprise and got "sorry that happened." And then we were told "as much as I'd love to sell you some flowers, that's not going to happen." That was of course very weird because 1) he should've tried to make it right and 2) there's a flower shop within walking distance of the Inn and 3) also we had already paid for the flowers! There was no sense of making things right or caring about us celebrating a special occasion or having ruined a special surprise. That is ultimately what disappointed us about our stay there. We could've stayed at any of the local hotels if we just wanted a cute room.
Don't expect the owner to remember a single thing about you - he asked us at every meal what room we were staying in (it's only a few rooms!). He won't know your names or ask if you are celebrating something. Fine - It's not that kind of personalized experience that we *thought* we'd get at a very small B&B.
The website shows a lot of food options. We were promptly told "we're not doing the full menu thing" and it's a you-get-what-you-get breakfast and if you don't want that, they will give you a parfait. The food was fine for me, but not for my spouse who ended up just with the parfait every day.
They are understaffed and I'm sure that makes everything a challenge. I can sympathize, it just would've been nice to know what that the image on the website is not what you're getting. For this special of an occasion, we would've stayed somewhere else had we known (it was still pretty expensive the weekend we stayed). I know it was hugely disappointing to not have the romantic surprise remembered - I can only imagine how much worse that would have been if it had been someone planning a wedding proposal or something. We lived, but it was a major bummer for my spouse who really wanted to do something thoughtful.
There is no housekeeping or turn-down service. We stayed 4 days.
Hood River is lovely and charming. We've been here 4 different times. We love the town and we will be back. We are unlikely to stay here again, but hopefully will more staffing, it can return to the level it was with all the other very positive reviews. The Inn is a really cute house and we did enjoy the room. If you are planning a special occasion trip in the near future, I'd think twice on this one due to the lack of attentino to detail. If you're just passing through, I think it would be just fine and you'll probably have a nice stay.