Inn at the Mission San Juan Capistrano, Autograph Collection

We loved everything about this property and can't say enough good things about the staff! From the minute we pulled in and were greeted by the friendly valets, we felt so welcome. Extra thanks to Pilar at the front desk for truly going above and beyond. Not only was she so nice and helpful, but she sent a birthday surprise to my friend who was celebrating her birthday. It made her feel very special!||The rooms were beautiful, the beds so comfortable and lots of space for storage. We had a nice little balcony with views of the pool. There is a $45/night destination charge, but there is so much included with that...$45 in food credit per day, a welcome bottle of their olive oil, bikes for 2 hours per day, 2 tickets to the SJC mission next door and more. I have never seen a destination/resort charge cover so much!||We loved that the hotel was within walking distance of the little downtown, shops, restaurants, and old town. There is also a hotel shuttle that you can take. The staff was so friendly all over the property. We had lovely breakfasts outside at the hotel's Cafe, drinks and appetizers at the Ysidora bar (thanks to Austin for outstanding service), and enjoyed all the beautiful outdoor seating areas.||Just wanted to note that there is some construction going on across the street. It didn't bother us, but for those who like to sleep in or would be bothered by this. Also, there is a $55 valet fee per night. There is no self parking, but 5 hour parking down the street during the day across from the hotel. Not sure where you would move your car to at night.||A huge thanks to all the staff...all really outstanding. We had a wonderful stay!

We just had our wedding here and Laura, the venue coordinator, was absolutely wonderful as well as all the staff members working that day!! The venue was beautiful and even my photographer was commenting on how the pictures looked like we were in Tuscany, Italy. The food was AMAZING (approved by our Korean mothers), and you really cannot beat the professionalism of hotel staff. They were so sweet, efficient and one of them even held an umbrella for my grandma to make sure her dress wasn’t getting wet while walking. It unfortunately DID rain the day we got married but Laura was so comforting and accommodating and when it stopped raining 15 minutes before our ceremony, Laura and her staff made it possible so that I could have the wedding I envisioned in the outdoor ceremony space where we even saw a rainbow! Thank you again Laura and your team for being so kind and sweet throughout the stressful wedding planning season and thank you for your flexibility even with the unforeseen weather change. We had a wonderful time during our wedding and we want to again thank all the staff for being so amazing!

My husband and I frequently visit the Inn at the Mission San Juan to celebrate special occasions or simply to enjoy a relaxing getaway. We especially enjoy staying in Room 269, as it consistently meets all of our expectations for comfort and quality. From the warm greeting we receive when a staff member opens our car door to the hospitality at the front desk, we always feel genuinely welcomed. This visit felt even more special when we were informed of a daily savings of $45—a pleasant and unexpected surprise. That evening, we chose to dine at Ysidora Restaurant and Lounge. The atmosphere and ambiance were outstanding. Unfortunately, our experience was overshadowed by the behavior of an individual whom we believe to have been the head chef. Our assumption was based on his authoritative presence as he moved throughout the restaurant greeting guests at nearly every table. A couple who arrived shortly after us received a warm welcome, and he stopped by their table twice despite their close proximity to ours. During the two hours we dined, he walked past our table multiple times without acknowledging us even once. It became evident to my husband and me that this exclusion was deliberate. We were also the only African American guests in the restaurant that evening. I was saddened to witness such overt discrimination, particularly from someone representing an establishment known for its hospitality. As an educator who prioritizes cross-cultural awareness, I believe strongly in the importance of respect and inclusion. While we chose to attribute his behavior to ignorance rather than ill intent, we sincerely hope this incident is not reflective of the values of your staff. We trust that this was an isolated occurrence and encourage continued efforts to ensure all team members uphold standards of cultural sensitivity and equitable treatment for every guest.

I had the opportunity to stay here for 3 days and 2 nights. The location is within walking distance to restaurants, bars, and Nextdoor to the historical attraction of San Juan Capistrano mission. The hotel staff was so incredibly welcoming, kind, and helpful. Doors were opened for us at every opportunity. We were greeted by all staff. They were always ready to help. We had a company event and the food was incredible, drinks were always full, and anything we needed was quickly brought to us. After checking out, they held our luggage for 8 more hours while we spent the day exploring the town. We borrowed the complimentary beach cruiser bikes and after getting very helpful and clear directions from the valet staff, we took the 20 minute ride to the beach. We explored the area for several hours then came back to the hotel. The property is beautifully maintained so we decided to spend the rest of the afternoon sun bathing by the pool. The staff graciously let us spend a few hours even AFTER we had checked out!! I cannot recommend this venue highly enough. 5 stars is t enough. Seriously, book your event, your stay, or just drop by if you want to feel wonderful!!

While the Inn at Mission San Juan Capistrano boasts an excellent location and appealing ambiance, my recent stay was marred by concerns over guest safety, inconsistent service, and lackluster management response. I hope sharing this experience encourages improvements for future guests.||Guest Safety Concerns|During my stay, guest safety became a pressing concern that overshadowed all other aspects of my experience at the Inn at Mission San Juan Capistrano. One morning, while preparing to start my work day, I encountered a group of intoxicated or otherwise impaired individuals inside the hotel premises. These individuals followed me through the property, hurling insults and calling me “old man.” The situation escalated when one demanded, “Grandpa, if you know what’s good for you, give me some food.” Such threatening and aggressive behavior is absolutely unacceptable for any establishment, especially one that prides itself on quality and hospitality.||Disturbed by the encounter, I reported the incident to a young gentleman at the front desk. Unfortunately, my concerns were met with indifference and a lack of immediate action. The disruptive guests continued their raucous behavior unchecked, and only after repeated complaints from several affected guests did management finally intervene and remove them from the property. This delayed response made it clear that guest safety was not prioritized until the situation could no longer be ignored.||Effective leadership is critical in ensuring the safety and comfort of all guests. In this instance, the staff and management’s slow response was deeply disappointing. The hotel must empower its employees to act decisively and promptly when safety issues arise, rather than waiting for escalation. Matt Harris, as a leader, it is your duty to set a higher standard—threats and intimidation must never be tolerated within your establishment. Proper training and clear procedures should enable employees to protect guests and maintain a secure environment at all times.||Room Service & Dining Experience|Over the course of my stay, I ordered room service for breakfast three times. Each time, I included simple, specific instructions: add two shots of caramel to my beverage and provide three creams. On all three occasions, these requests were ignored. Frustrated, I went down to the café to ask the server why the instructions kept being missed. I was told bluntly, “Oh, we really don’t pay attention to the notes—we’re too busy.” In other words, if you want your order correct, you need to go to the café yourself and supervise. This disregard for guest instructions is inexcusable for a hotel of this caliber.||Additionally, I purchased what was advertised as fresh-squeezed orange juice. When I inquired, “Do you squeeze it here?” the staff replied, “No, we just pour from bottles we sell and put it in a glass—it sells better than the bottles.” Such misleading practices undermine trust and further highlight the lack of attention to genuine guest experience.||Once again, Matt Harris, I urge you to walk the property, observe your employees in action, and emphasize the importance of true customer service.||Bar Service Experience|As a returning guest, I have often enjoyed relaxing with a drink at the bar before retiring for the night. On this particular visit, the bar was quite busy. There were three bartenders: Russel and Joey stood out for their efficiency and attention, actively serving drinks and making sure customers' needs were met. Unfortunately, the third bartender, who was on night service, seemed more focused on socializing with her regulars and talking about her daughter than tending to the crowded bar. On one occasion, I had to wave her down while she was engaged in a lengthy conversation, leaning over the bar with friends, while other guests were clearly frustrated by the lack of attention. When I finally got her attention, she replied, “I’m with someone, I’ll get to you when I’m done.” The gentleman next to me remarked that it was better to call over Joey if you wanted service, as the night bartender would only respond if you engaged her in personal conversation. This lack of attentiveness was disappointing, especially for guests simply looking to enjoy their evening.|Service, Amenities & Management Response||Employees genuinely tried to help, but it is clear they require better training and guidance. Customers should be the number one priority, and solving recurring problems should mean implementing lasting fixes, not simply offering points as compensation or covering up issues with a quick repair. I do not want points—I want reliable amenities and a sense of safety in my accommodations. Leadership must commit to empowering staff to resolve issues fully, not just in the moment. In this aspect, Matt Harris, the hotel’s leadership failed to deliver.|Management Accessibility||In an effort to voice my concerns directly, I asked two different employees for Matt’s contact information. Both assured me that they would bring by a card so I could reach out to him personally. However, no card was ever provided. The employees seemed willing to help, but I suspect that there may be an atmosphere of intimidation or reluctance imposed by management, leading staff to shy away from following through on their commitments. This lack of accessibility and transparency from leadership is troubling and points to deeper issues within the hotel’s management culture.||Overall Impression|I had high expectations for the Inn at Mission San Juan Capistrano, but my experience made it clear that consistent, attentive management is just as important as beautiful facilities. Prospective guests should be aware of these concerns, and I sincerely hope the hotel takes immediate steps to train staff, improve responsiveness, and ensure safety and satisfaction for all who stay. Unfortunately will need to go 10 miles down the road further away from my son to Montage for future stays||Rating||1 out of 5 stars, would give 0 if I could, 90% of employees that are trying there best to meet customer needs, but are lacking leadership support.

While the Inn at Mission San Juan Capistrano offers a prime location and attractive ambiance, my recent stay was disappointing due to serious guest safety concerns, inconsistent service, and weak management response. I share this hoping it leads to improvements for future guests. Guest Safety Concerns My experience was overshadowed by safety issues. One morning, I was followed by a group of intoxicated or impaired individuals inside the hotel, who insulted me and even demanded food. Such threatening behavior is unacceptable at any hotel. When I reported it to the front desk, my concerns were met with indifference and no immediate action. Only after repeated complaints did management intervene and remove the individuals. The slow response showed safety wasn’t a priority until the situation escalated. Effective leadership is essential for guest safety and comfort. Staff need training and authority to act quickly when safety issues arise, not wait for escalation. Matt Harris, as a leader, you must set higher standards—threats and intimidation should never be tolerated. Room Service & Dining Experience I ordered room service breakfast three times, always including simple instructions: two shots of caramel in my drink and three creams. Every time, my requests were ignored. When I asked the café staff, I was told, “We really don’t pay attention to the notes—we’re too busy.” This disregard for guest instructions is unacceptable. I also bought “fresh-squeezed” orange juice, only to learn it was poured from bottles. Such misleading practices erode trust and show a lack of attention to guest experience. Bar Service Experience As a returning guest, I’ve enjoyed drinks at the bar. This time, the bar was busy. Bartenders Russel and Joey were attentive, but the night bartender focused on chatting with friends instead of serving guests. I had to wave her down while she socialized, and when I got her attention, she said, “I’m with someone, I’ll get to you when I’m done.” Other guests were also frustrated. Service, Amenities & Management Response Staff genuinely tried to help but needed better training and guidance. Customers should come first, and recurring problems require real solutions, not just points or quick fixes. I want reliable amenities and a sense of safety, not temporary compensation. Leadership failed to empower staff to fully resolve issues. Management Accessibility I asked two employees for Matt’s contact information to voice my concerns. Both promised to bring a card, but none was provided. Employees seemed willing, but there may be reluctance or intimidation from management, leading to poor follow-through. This lack of accessibility and transparency is troubling. Overall Impression I expected more from the Inn at Mission San Juan Capistrano. Consistent, attentive management is as important as beautiful facilities. Prospective guests should be aware of these issues, and I hope the hotel trains staff, improves responsiveness, and ensures safety. Sadly, I’ll need to stay elsewhere, farther from my son, for future visits. Rating 1 out of 5 stars. Most employees try their best but lack leadership support.

This is a great hotel. The rooms are well done and the service is second to none. The approximately to town and the mission is all within walking distance. There are some cool bars and restaurants too in the area.

Im only giving this place 5 stars for the bartender, Shara. She was a delight and made the stay worth it. Outside of that, within an hour of being there 2 security guards approached my wife and I at the pool because someone (assuming its the parents of the wild animal children thrashing around in the pool who left shortly after we got there) complained that we were smoking in the pool. Neither of us smoke. It would have been nice for them to check the cameras and confirm that vs dramatically sending 2 security guards to the hot tub to accuse us of something we didn't do. Food in the restaurant/bar is good, rooms are nothing to write home about. As others have said, the parking fee is wild - especially because it took 20 min for us to get our car when trying to leave.

We stayed here 2 nights for a friend's wedding and had a great experience. The only downside is the valet is mandatory as there is no self parking and it is prettt pricey ($40/day). The staff were very courteous and helpful. There are a lot of perks, such as an included $40/day credit for food/drinks at the hotel/café, two hour complementary beach cruiser rental, and free tickets to the Mission next door. They also will give you a ride in their cushy golf-carts if you are going somewhere closeby within 5 min. We took advantage of pretty much all the perks. In addition, the room was lovely and there are filtered water stations on either end of all floors, making it so easy to stay hydrated. When we needed towels, the phone in the room was not working but I called the front desk from my cell phone and the towels were delivered in a couple of minutes. I would definitely recommend this place to anyone!

We were staying here for a wedding not too long ago. We were fortunate enough to be dropped off to the hotel, so didn't need to pay for any parking while here. The location itself is quite convenient, right off Interstate 5, but also walking distance to plenty to the town center, including the Mission. Just like many-a-other upscale Marriott properties, including the Autograph collection, this one offers an F&B Credit of $40/day per room. We stayed two nights, so we had to use the $40 by the end of the first night and the remainder could be used across the next day + checkout. Little weird process, but I guess it's par for the course. Being here for a wedding, it took some effort to maximize the $40 on the first night. However, we were able to use the $40 pretty easily at breakfast the next morning. The F&B can be used at the Cafe at the Mission and not just at the Ysidora. This was good because I didn't really see much in the way of service at the hotel restaurant. So, about that wedding.... we had the wedding itself in the courtyard, where there was already a stage setup. Really nice area to have a wedding.... I think the crowd was about 200 people max. Behind it was a fire pit and decently size area for cocktail hour plus a banquet hall for the reception. All these buildings keep the integrity of the Mission and the town so that's pretty cool, I think. Feels like a mini-resort in some ways. As for the hotel itself, it isn't anything otherworldly. That's a theme of most Marriotts in the US, I figure. Pretty tight space. I heard the villas look pretty nice though. Probably won't be back here unless there's a wedding or important event, but I understand the appeal.

Nice hotel and staff. The staff's courtesy was my favorite part. We checked in the night of our wedding and were upgraded to a "view room" of the mission but did not spend much time on the balcony. We used our two free room annual credits on this stay since this is a Marriott brand hotel. The valet is $57/ night, along with a $40 resort fee. However, we received two breakfast vouchers for $25 and two food credits of $40/ day. Unfortunately, we were a bit under the weather, so room service came in clutch so we could relax. We were able to venture out for a couple of hours, walk the historic area, and have lunch. This is such a cute part of Orange County, it felt that we were somewhere else for a moment which we love. A lot of tourists were out for the holiday week. The beds were comfy, the Nepresso machine was great, and the filtered water in the hallways was convenient. The front desk also provided water when you asked. They started decorating for the holidays already so that was nice to see also. The restaurant and cafe were good! We ordered the American breakfast, churizo burrito from the cafe. For dinner, we ordered salads, and flatbread pizza. All was great! Room service stops at 10 p.m.

My cousin held their wedding ceremony here and the venue was incredibly beautiful and overall a nice view. Definitely will come back for a stay if we're in the area again.

My husband planned a lovely overnight spa package at the Mission Inn at San Juan Capistrano. This was hands down the best stay I've ever had at a hotel. The service was top-notch from check-in to check-out, and we couldn't have been more thrilled for this getaway weekend. We had early check in at 11 AM and took the Amtrak from the Fullerton station. It was approximately a 40-minute ride, and the hotel was just a short 7-minute walk from the train station. The area has plenty of shops and eateries; we felt very safe walking around. Upon opening the door to the hotel lobby, you're hit with the smell of luxury. I believe Michael helped check us in, and I've never had such superb service. He was so nice, and we felt special because he knew details of our stay without really having to look it up. I briefly mentioned that their lobby smelled amazing, and he took me right to their gift shop and gave me a candle of their signature scent, wishing me a happy birthday. He really went the extra mile to make this a memorable trip for me. Michael went over all the details of our stay, gave an overview of the property, and gave us a complimentary tasting of their bread and house-made olive oil. We were also excited that they gave us two free admission tickets to the mission, which is a short 5-minute walk from their property. Our room was on the first floor, right in front of the pool. There were double doors that opened up to a gorgeous private patio. You could see the pool, but the patio was covered with bushes, making it a great spot to have your morning coffee. The room had a Nespresso machine, and they provided a water glass you could fill at the water filling station on your floor, which is very ecofriendly. We had a two-queen bedroom, and the bedding and pillows were phenomenal. So comfortable, and everything felt very clean and well-kept. About a half hour after our check-in, my husband surprised me with a charcuterie delivery, which came with a San Pellegrino bottle and personal bottle of wine. It was gorgeous outside, so we took the charcuterie board and lounged by the pool to munch on our snacks. The TV set up was great because we could log into some streaming services like HBO, Netflix, and I believe Hulu was on the list. You were also able to cast your phone to the TV, but we had brought our Apple TV in case. We plugged our Apple TV right in, and it worked well. We had the intent to utilize their gym, which was equipped with excellent treadmill, biking, and weight equipment (some of which were by Peleton), but we slept in the next morning. We took advantage of the on-site spa and the Ysidora restaurant. Both were excellent, but I'll review those separately on their Yelp page. I highly recommend splurging on a stay at this hotel. The property is gorgeous, there is plenty to do, and you will be greatly taken care of by the staff. I've never encountered a staff that went above and beyond like those at the Mission Inn at San Juan Capistrano. I'll definitely be back here.

Enjoyed a holiday party here! The food was excellent! There is an adorable Christmas light display/photo opp. Beautiful event venue!

We stayed here on Christmas Eve and it was fine. But unfortunately we valeted my car around 11pm and when we picked it up at 6:45am to get to Christmas morning early, the car had every single warning light on. In that short time, RATS ATE THROUGH THE ENGINE WIRING IN MY CAR. $2800!!! So...don't use the valet. ridiculous and frustrating. also terrifying to think if the rats may be getting inside....

This beautiful hotel met all my expectations during our stay as we celebrated our 10th anniversary. It's a very romantic hotel that was a perfect place to stay for a weekend get away for myself and husband. We stayed in a king studio suite. The room is small but very comfortable and beautifully decorated. Although they weren't able to accommodate my platinum elite request to upgrade they did offer a $25 credit to their cafe. The hotel is perfectly located walking distance to all the shops and restaurants. I would definitely stay here again.

Visited this beautiful place and had a massage booked. The spa is nice. The waiting area is small, but the balcony is spacious. It's nice to sit up there and decompress.

Just book it.... this place is extraordinary and just so beautiful! We got the fire pit and it was so nice! The property is very charming, well maintained as are the rooms and all the amenities. But most importantly, how can you beat the location? You are literally in the heart of San Juan Capistrano. Steps away from all the amazing restaurants in the historic and oldest neighborhood in CA; Los Rios. You can just walk around and get lost in this charming neighborhood....worth every penny! Btw, very kid friendly too.

Oh look at that! Parking is up to $55/day. What a complete scam. This is San Juan Cap, not downtown SF or LA. Get a grip.

We stayed @ Inn at Mission SJC this past weekend for our sons wedding. We had amazing time. Front staff was so helpful/kind and more importantly attentive. The valet staff went above and beyond with our cars. We appreciate Cole parking our big truck full of wedding decor in front. Lastly the ambiance and fragrance was breathtaking! Thank You making our stay memorable.

Beautiful property!!! I was impressed !! We took my Mom here to experience the San Juan Capistrano Mission next door. It was sweet they offered us a short golf cart ride over since she is limited in her ability to walk. We appreciated that. Anyway, the rooms are comfortable and the hotel is clean and well taken care of. We had a small issue, but it was taken care of right away by the staff. Thank you to the staff especially Amie, Jasline, Luke who took great care of us. Highly recommend this place and look forward to future visits.

My first time staying at this property. I checked in February 19 and stayed one night for a solo staycation. I am very impressed by the first look of this property as I drove in. It's beautiful and very hacienda style look. It's right off the freeway which is super easy to find (almost missed the entrance !) , and it's valet parking only. Yes valet parking is steap at $45 a night, but that's kind of the going rate in the area from $35-$45. It's crazy expensive but all parking costs have gone up in the area From the valet service, front desk, house keeping, and room service, the staff is friendly, professional, and makes you feel special. Unfortunately I was disappointed with the bar/ restaurant hostess and staff. At 5 o'clock this restaurant opens and also food is starting to be served if you sit at the bar. so they have indoor bar that you can sit at the bar top, or a huge lounge inside. So she said I could sit anywhere and when I first started sitting inside , there was no one to be found to get my order for probably like 10 minutes. And then I realize that there was sitting outside for the bar so I went outside in such a nice day, and unfortunately nobody came there either so I had to go inside sit at the bar top. What am I drinking food and then move outside. So once they serve me, staff was very attentive and friendly! but I think they need to be a little more attentive to people that in the area of wanting to order a drink and food if they're not sitting at the bar top. But the food and drinks! Wow! Delicious mocktail and yummy hummus!! If staying at property you can do a free olive and olive oil tasting, and this is the best olive oil ever had, regret not buying a bottle of the olive oil. It was lovely. The ambience has a restaurant in the bar is super nice. I love the outside seen the best. They have string lights and fortunately it was a really nice weather. So I had a great experience once I was served. So I got a king size with a view hotel room. It was a lovely. I had a balcony that had a view of the mission which of very quaint. And even though the freeway is close by, I never heard the freeway obviously if the close doors were closed and even if you were sitting outside, I didn't bother me much. The room had some really great amenities and the bed was super comfortable, the shower was great, very clean, and I love the Hacienda Style. I also ordered room service which was great as I didn't have to wait long. I got the salad, fries, and apple cinnamon churros. Now the presentation wasn't amazing because it kind of was in a to go box for maybe this is because it's post Covid times. But I would love to sit at a restaurant and see it properly displayed. The food was fantastic. One of the best things about this property is that it's walking distance to the heart of San Juan Capistrano. Since it was a nice day, I walked over and had some lunch and then if you stay here, another perk is that they get two tickets to go to the mission. I haven't been since I was a kid, so I went to the mission and did a tour which is so nice. Another thing is that they have a little cute car that can take you into town if you don't want to walk. They will pick you up too! It's such a great perk! Unfortunately, I didn't have a chance to check out the spa, but I will be back to do that! And because I didn't know the weather gonna be so warm surprisingly, I didn't bring a bathing suit to go into the pool, but I did check it out and sat there enjoying the view and weather. There are cabanas, there is a Jacuzzi, and it's just really really nice. Overall, I have to say that this property is pretty amazing and I will definitely be staying here again. I felt very very relaxed.

$25 martini? What is this, Vegas? Dirty, Chopin vodka martini with 2 bleu cheese olives goes for...yes...$25 a piece. This is greedflation plain and simple. You guys have overplayed your hand, and my bet is that the market will respond accordingly. Ambience is nice, bar is classy, food is pretty good, live music is a nice touch, but none of that justifies a $25 martini. I could rattle off a list of alternatives with comparable / better atmosphere, preferable pricing (albeit not that much less expensive), and higher quality martinis. For starters: 1) Selanne's 2) Harvest @ The Ranch 3) Gulfstream (however, only has goat cheese stuffed olives for some reason) 4) Side Door 5) Coastal Kitchen I suggest you drop your prices by 25-30%, issue a heartfelt apology to your customers via email-delivered promotional coupon and rejoin the ranks of ordinarily high-margin watering holes (vs. an attempt at generating avariciously-high margins via your bar). Until then, I'm out.

This charming hotel hosts an olive oil tasting event on the 2nd Thursday of every month. For a modest fee (paid via Eventbrite), I got to learn all about the Nuvo Olive Oil brand while enjoying a unique tasting menu. Apparently every boutique hotel under the Marriott umbrella has a "mark", and the mark for this one is mission olives (which are considered California native). Did you know quality olive oil doesn't have a greasiness or leave a film on the tongue? And the first thing one should look for when picking an olive oil isn't a dark bottle, 1st press, cold-pressed, etc... it's the harvest date! Always start with the harvest date- it should be within the last three years. I came home with the hotel's "everyday/basic use" oil plus a plethora of other items- I was already aware of olive oil added in ice cream and cake, and today I discovered it can be used in drinks such as cocktails and smoothies. Thank you Josh from Nuvo, and Mission Inn, for this stunning, generous, masterpiece of an event. Pros: - location and ambience - near the bar for those who care - near lots of parking - close to the train station! - very friendly - near other activities (read: cute date idea) Cons: - n/a

This is a review of just the pool and services there. *** Tl;Dr: you'll probably be ignored so plan on going inside to ask for towels or drinks/food. Pool water quality is questionable. This is my 4th stay at this hotel, first time at the pool area. In previous visits I had heard that there was no food/beverage offerings in that area yet. So I asked before heading out and the front desk said they had staff out there now and a small menu. I had purchased $20 sunscreen at the front desk, but it would have been nice to know the pool has free SunBum 30 and 50 SPF poolside by the towels. The area was crowded with almost every "free" lounge occupied. (Almost half are "reserve for a fee" lounges) There was a bridal group spread out in the first few "free" chairs, and they also had towels laid out on the pool deck edge with their drinks and belongings spread on them, blocking anyone from easily walking through. They did have "cabanas" on the west side of the pool, but not one was occupied. And the "cabanas" are just regular lounges but with a curtain between each set for privacy, I assume. I couldn't see any other differences. (Cabanas are 10am-6pm $255 after tax and come with a $200 food/beverage credit) I sat on the south end of the pool and looked around for staff to place a drink order. I saw a couple of young uniformed women walking around and figured they'd make their way over to me but they didn't. I waited about 25 mins before I gave up and would just head inside to order from the bar. I bumped into one of these young women on the way in and said "oh hi, can I order a drink from you" and she said "yeah what's your room number?" I told her and ordered a drink. Went back to my lounge chair. (The long way around because of the bridal group) It's been about a half hour at this point and decide to open the umbrella, not seeing any staff to help, I did manage to get it open. It was a hot day and several people were in the water. I noticed the pool water was cloudy; a pretty good sign that the chlorine or pH is off, and bacteria is present in harmful amounts. I also noticed 2-3 black cocktail napkins drifting along the bottom. I also couldn't help but notice the people in the pool standing around drinking their cocktails and no one was seen getting out to use the facilities. After about 20 mins my drink arrived and it was fine. Kinda small for $18 but yeah it's a resort so...expected. I lounged for another hour and the pool attendants still never came by. I noticed the they were pretty much just taking care of the bridal group or chatting between themselves in the shade and not checking on any other groups. I saw another group at my end of the pool and they were repeatedly going inside to order refills on drinks. The couple next to me left and a after a few minutes a new couple came over to ask if the lounges were open. I said yes. They were looking for the staff to change the wet and used lounge covers but didn't find anyone so they pulled them off the selves and put towels down. The man was then getting annoyed after 30 mins or so; he couldn't find anyone to help with his umbrella or put in an order. I said he should go inside to place an order as the staff is ignoring everyone besides the bridal group. They waited but then left annoyed no one came over. Needing to leave soon to get ready for dinner, I left and would go checkout at the bar (since the women were nowhere to be found) I was at the bar no longer than 3 minutes before one of the women found me sitting there and asked if I had ordered the drink earlier, and said yes. I'm also getting some drinks to take up to the room for my husband and I and would add my one drink to the tab. She said it would be "better" if she cashed me out for the pool drink. So she returned with the slip and a pen, and I signed. I usually tip well, but after over 2 hours at the pool and NO service, I left none. The bartender was friendly and made a fanastic cocktail. He received both his and her tip.

Back to the days of true five star service! Everything was extraordinary. The associates were extremely attentive and 99% of the staff provided impeccable, flawless service. Kudos to: The valet staff, including Peter, Sina, and Arman; the front desk: Fabio, Tyler, Adam, Victoria; and the bar/dining staff including Joey, Cole, Cameron and Meghan. Btw- The other one percent of staff provided standard very good service. What a great place to visit, enjoy and feel like you're at home. We can't wait to return. Superlative in every way possible. Management took considerable time and care clearly for training, and the staff truly enjoys their jobs and working with the clientele. Nice to see young people caring and exceeding expectations.

This hotel is exactly what it looks like in photos: very clean, modern, and better than your average Marriot. The customer service here is amazing and the employees definitely love their jobs and take pride in making their guests happy. On the other hand: I did have a couple parts of the experience I don't agree with so much. First off: as everyone mentions, $45 for parking? You're already paying a pretty penny for your room... so $45 per night extra just seems very steep. It almost kept me from staying here. Also, I booked the hotel through Expedia (third party) and paid for it in full. Nonetheless, the hotel charged me the room amount again on the card I left on file for the parking + $25 destination fee. So I was double charged and now have to wait for it to hopefully clear. Its very inconvenient to have another $500 taken out of your account and hope it comes back in 5-7 days... especially when that was supposed to be your spending money for the trip... made me pretty sad actually... I had worked hard to save enough to come and try this beautiful hotel and visit the city as a surprise for my husband & our anniversary, and now had to scramble for "free" things to do around town. Overall the hotel is beautiful, the staff is amazing, and they definitely tried to help. But alas, being charged so much money for a one-night stay, and having them double charge me (supposedly by accident) limited what I was able to do during my stay. I would love to come back someday, but definitely scared of the financial stress it may cause again.

Their event planner Taylor Apperson, is AMAZING! We hosted a birthday dinner at the hotel restaurant and Taylor went above and beyond to make sure it was a memorable evening! She was super responsive, flexible and accommodating! Her energy is such an asset to the Marriott team! I will book my next event there because of Taylor! Thank you Taylor for helping us create an epic evening for me and 30 of my girlfriends!

***This review is specifically for the Nuvo Oil Tasting Event held on 14April2022.*** Come one, come all! Bring a friend, or two, or a table full! This is North County's best kept bargain find with the most unique experience! (Literally y'all they should be charging 100-150% more for this event.) Via Eventbrite, $20.85/ticket gets you a crash course in California Olive Oil from Nuvo which is based in Long Beach. The grove is located in Norther California in a small town about an hour NE of Sacramento called Oroville. It is a 125yr old grove now owned and operated by two Michigan raised brothers (who came to their senses and joined us here in California LOL JK--kind of)--Josh and Nate. Their website is Nuvooliveoil.com should you want further info. Nuvo is the dedicated purveyor for The Inn at San Juan Capistrano for all things olive oil AND balsamic vinegar. This event was hosted by Josh (owner) and Justin (trusty side kick and olive oil aficionado) , with special chef de Cuisine Danielle. First came the olive oil tasting with six to try. All were amazing and there was something for everyone! The oils were then paired with balsamic and it's amazing how various balsamics can completely change the flavor profile and bring out the star of the olive oil. During this tasting there is a special curated alcohol based drink included. Should you be a non-drinker, simply ask for a virgin. It was glorious! Next up was a 4 course tasting (come hungry y'all, Danielle is honestly on par with some of those fancy restaurants in the Napa Valley region--not joking). I wish the lighting had been better for pictures, but the sun was going down and honestly pictures wouldn't have done this menu justice. First course was a charcuterie board with balsamic drizzles on cheeses and fruits. Second course was a cauliflower purée (drizzled with EVOO which completely changed it's flavor FOR THE BETTER--elevation at its finest). Third course was a salad dressed with EVOO. And the final course was a sorbet with balsamic caviar and olive oil cake. (Literally, $20. I can't even. I wish an option for tipping out Danielle was available.) After the event there is an option to purchase EVOO and balsamic. (They DO have the ability to take Apple Pay.) Parking was easy (street). The event was held in the courtyard by the Ysidora. Bathrooms are inside the restaurant and accessible for handicap. (Duh, right? But good to mention. The stall itself has a full blown door, so those in chairs or mobility units could find it cumbersome.) The courtyard does get cold once the sun goes down--bring a lightweight sweater or something this time of year. I HIGHLY RECOMMEND TRYING THIS EVENT OUT. Literally something I'd never tried or even thought about trying. Thank you Yelp and Nuvo for promoting and hosting this event! ***The next event is 12 May 2022.***

Great place - I needed an overnight stay since I was going to the Coach House to see Kiefer Sutherland perform ( yes, he sings! and plays guitar fabulously!) Check in - very easy. Besides the room charge, they charge $45/day for valet parking and an additional $25 for resort fee but the $25 is refunded if you use for breakfast or dinner at the hotel. There is a olive oil tasting for 2 in the hotel bar. Room- very clean. Oddly, the small lotion was completely empty and I called the front desk and they replenished our bath products. The room had a balcony that faced the Freeway, which was an upgrade- I was going to request to move to another room, but remained in the room since the room was soundproofed and I only heard the freeway noise when the balcony doors were opened. 4 stars. Food - I went to the Happy Hour in the Hotel bar and enjoyed the Lavender Frose and the various appetizers- delicious! Our server was very attentive once it was our turn to be served- the bar was very crowded and she was the only one serving the drinks. 4 stars.

Gorgeous hotel! The property is impressive, we loved eating at their restaurant. My husband & I enjoyed our time here!

This review is not towards the hotel itself but towards the princess tea party experience. I am still waiting for a phone call back from Cory after missing his two calls to discuss our visit. Upon walking in I thought the hotel was super cute and said I would even stay here as we frequent the area of San Juan often. However the princess tea party was very disappointing. The hostess was very unorganized and not friendly. There was a massive confusion between the host desk & servers as she was not communicating what table belonged to what server. We had to ask for everything we needed, (warm water, finger food, lemonade). When asking for 2 complimentary lemonades since we had 2 children. The server left 1 and walked away. Mind you he had a full tray of lemonades. It was warm outside with the sun on us. A manager came to us to ask if we needed a umbrella in which we said yes, the umbrella never showed up. The tea party is $70 for 1 adult and 1 child then $20 for each additional children. It was my mom myself and my two daughters. Totaling $170 (which a automatic 20% gratituity). Completely over priced for what it was. They provided only , 3tierd tea platter which included 4 desserts on the first tier, 3scones on the 2nd tier and a mixture of finger sandwiches on the 3rd tier. When I asked if this is what they provide for a party of 4 they said yes, I asked for another tray, how can you expect a party of 4 to split that tiny amount of food? Also I am 20weeks pregnant!! I didn't mind paying for extra but for that price point more should be included for a party of 4. The princesses took a very long time to get around to us in which we were the last table visited by them. We truly felt forgotten about. After paying and leaving my daughter was excited for the toys at the gift shop where a hotel guest called her spoiled rotten!!!!! WHAT?!!!! This was the icing on the cake for a bad experience. Oh on top of the high price point the parking available is valet and is another $10 on top of this! We were hoping to have a great time since my daughters love princesses we are so sad to say we had a horrible experience.

Had a wonderful staycation at Inn at the mission. The hotel grounds were beautiful to explore. Rooms and bathroom were modern and clean. Hotel also gives out complimentary tickets to the mission located across the street which is a nice perk!

Boutique hotel, smelled incredible! Our room was right by the pool. Very comfortable. Great location. There was a pop-up market while we were there. Great area if you want to stay out of the car. We would stay here again. Beautiful bar but not overly friendly .

A handful of us from San Diego Foodies and Carlsbad Foodies ventured out of San Diego to attend an Olive Oil Tasting and stayed overnight. The Olive Oil Tasting was amazing. The Inn has an Internationally Awarded California Olive Oil Producer Nuvo Olive Oil that creates these events. Our hosts are Justin and Josh. They do it monthly and we highly recommend you go up for it.  After a delightful history of this oil grown in Northern California we enjoyed tapas. Debra says: "The olive oil with the mushrooms are to die for". She says the same about the mushroom pâté, and the chocolate balsamic on top of strawberries. Diane liked everything about the evening, including the tapas. They sat us in an olive grove. It's a beautiful setting. Denise says "The olive oil cake with ice cream and coconut was amazing". All in all, we agreed the event and tapas, the ambiance and the company made this for a very special night out. Most of us stayed overnight at the Inn. The Inn is beautiful. Each room is perfectly appointed. And the staff is ah-mazing. I left behind a few things and Michael at the front desk most graciously with phone in hand to assure me, went into my former room, retrieved the items but took it one step further. I gave him my fedex account number and he drove over to FedEx to make sure I would receive it next day. What a guy! What fine customer service! What an Inn! I also want to personally want to mention Danielle, the Chef who created tapas for us at the event. They were different, hit great flavor profiles and truly rounded out the evening. We grabbed her on the way out and asked if she would join us for brunch at Ramos House the next day and she did! Diane, Debra, Danielle and I enjoyed the most amazing food, plated to perfection. What a nice overnight! Highly recommended, Chef Marian

Super bitchin hotel in SJC and I love the decor!! The gift shop is worth checking out and it's part of the Marriott "autograph" chain, whatever that means. Is someone signing autographs? Any celebs? lol We stayed here again and our room was cozy and comfy. The artwork is very Missionesque! Check it out!! Pix later

Beautiful hotel that I would come back to if I'm in the area again. Really enjoyed my stay here and felt very relaxed. - Beautiful rooms that make you feel like you're in a getaway. - Felt more like a mini resort vs a hotel. - Had a few dining/drink options onsite. - Has a nice pool, large hot tub, and outdoor seating with fire pits. Overall a great place to stay and do recommend checking them out.

Mikki is a miracle worker!!! If you are pregnant or postpartum or anyone else with an ache or pain, GO SEE HER! You won't regret it. I met Mikki through my Father In Law. He has had massages around the world and swears by Mikki. He lives in TX but every time he comes to OC to see us, he sees Mikki at least two times, sometimes three! I started seeing Mikki monthly when I was 3 month pregnant with my second daughter. I had a very rough first pregnancy but had no idea massage work could heal a lot of my pregnancy issues. When I started seeing her I was experiencing daily morning sickness, awful acid reflux and worst of all was a sharp pain in my ribs. It felt like I had a rib out of place. After 2 visits with Mikki the rib pain was gone completely! I never experienced it again! Mikki also used a massage technique to help calm my acid reflux. It worked! And she taught me how to do it to myself!! Mikki was able to heal every ache and pain I brought to her attention during my pregnancy. Not to mention the deep relaxation I would drift into each time I was on her table. I was pregnant with 2 kids at home so I always looked forward to the personalized peaceful treatment Mikki always provided. I saw Mikki up to 40 weeks and delivered my healthy baby girl at 41 weeks. At 2 months postpartum I headed back to The Spa to see Mikki the miracle worker. This time my issue was diastasis recti (abdominal separation) and bad headaches from slouching while nursing. Mikki let me know that it would take about 6 sessions for her to help me massage my abdominal muscles back into place. I've completed 4 of 6 sessions and I'm almost 100% back together! Feeling the hole in my abs was so scary but once again Mikki has helped heal me along with giving me exercises to do at home. Mikki is the most knowledgeable massage therapist I've ever met. She is constantly taking classes and traveling the world to gain more knowledge! Book with her today!! You won't regret it. Especially if you are looking for prenatal or postnatal massage!

Our stay was back in January 2023 so I'm a little late, but wanted to leave a review. Our stay was short but sweet. The location is in great walking distance to the town. We arrived in the evening and the lighting and atmosphere was beautiful. The hotel is clean, attractive and comfortable. The rooms were beautiful and we loved the style! We didn't order room service or have dinner at the hotel, but we did enjoy our breakfast at the cafe in the morning. We were not a huge fan of the valet parking fee but that's a small negative for how beautiful the hotel is. Didn't mind the resort fee because we used it for food in the morning. Would definitely come back again.

My BFF treated me to a spa day for my Christmas gift. The hotel smelled spectacular. The staff (in the hotel) was friendly. The spa was small and cozy. Donna was so polite and accommodating and very friendly, making me feel very welcome. Jennifer my masseuse was very friendly and did a great job! I would recommend this place.

The absolute worst service in the history of service at the bar and restaurant The location is great! The decor inside is very high-end and meticulously decorated. Great place to stay. the food is good, but the dining experience is so bad with all the bartenders complaining about all the customers in front of you. It's really bad.

My boyfriend and I had a short but lovely one night staycation at the Inn at the Mission San Juan Capistrano. It was a pretty spontaneous trip. We wanted to go somewhere nice and not too far away from home. San Juan Capistrano met those criteria, and the Inn at the Mission San Juan Capistrano was an easy decision for us. The hotel is walking distance to Mission San Juan Capistrano and a bunch of dining and shopping options. The night that we wanted to stay happened to have been at a pretty decent rate for a nice hotel. Also, the $25 daily destination fee was a no-brainer deal for us. For $25, we got tickets for two to the mission, a $25 food and beverage credit, and a few other benefits. Our check-in experience went very smoothly. We arrived on a Sunday evening and were greeted by the valet staff upon arrival. Ernie at the front desk was great and explained everything thoroughly. Self-parking was extremely easy. The hotel is beautiful, and our room was nice. I really like the Spanish-inspired architecture and brown color tones. The furniture items in the room were tasteful and fitted in with the architecture and historic vibe of the local area. The bed was comfortable. We slept well, and we had a nice time relaxing in the room when we were not out and about. We used our $25 food and beverage credit at El Café Real, which was a very short walk through the courtyard to get to. The food was tasty and affordable. The weather was really nice so we ended up hanging out in the courtyard for a little bit and playing cornhole. The hotel and the area that it is in are both so charming. We had such a relaxing time at the Inn at the Mission San Juan Capistrano. My only complaint is that my staycation could not last forever.

It all started with the amazing front desk manager Victoria. She was friendly, professional, knowledgeable, kind and so helpful to go above and beyond in making my stay a memorable one!!

The service was great, the massage was ok. I've been to many spas and this one is the smallest I've ever been to. The women's area only had one shower, one bathroom, and two sinks. There is one steam room for maybe three women to sit comfortably. Regardless it was a relaxing experience, but I prefer spas that have more amenities and that provide more of the things needed when showering, for example, cutips.

I am a wedding planner who had the pleasure of working with Laura and Jazmin at the Inn at the Mission for one of our couple's weddings. Jazmin was so kind, welcoming, and transparent throughout the sales process and worked hard to ensure our couple was taken care of and created something that worked for them. Laura was responsive, attentive, kind-hearted, and truly went above and beyond for our couple. If you are considering the many venues in the area, I highly recommend the Inn - our couple raved about the food, the drinks, and had a wonderful experience working with them.

Our family had a perfect experience at the hotel restaurant on Father's Day. The service was friendly and very attentive, the menu offerings were varied and competitively priced, our dishes were excellent, and the patio was beautiful. We will definitely be back!

It's a beautiful hotel and rooms are very nice that's the good news. Room service for breakfast order ahead wasn't working so we had to go down and order our breakfast and get it. The light in the closet didn't light up has a short in it the shower didn't have a medium hot temperature. It was either cold or scolding. Nobody made up the room for one day, staff was friendly. Room rates way over priced for what we got as far as service and won't be returning.

This hotel is one of my favorite resorts to visit! It's within walking distance of the train station and across the street from Mission San Juan. Free admission for two daily! Free beach cruisers. You can walk to several boutiques and many good restaurants! There is an award winning bakery close by that sells out early but worth the wait in line! The staff is lovely and put customer service first! Everyday $25.00 food credits and bottled water for the coffee machine in room. More to discover here and cannot recommend it more highly!

We loved our stay at the Mission Inn and will absolutely be back! Everything was perfect! The property is a beautiful Spanish style resort and with all the amenities you really have no reason to leave. The rooms are lovely and have the most comfortable beds. The pool is wonderful and you can order cocktails and lunch served pool side- everything is delicious. Ysidora Restaurant for dinner is amazing- highly recommend and you can dine on the beautiful patio! The cafe serves breakfast and lunch. The staff are the best! All so kind and went above and beyond to make sure we were happy and had everything we needed. There's a spa and fitness center. The whole resort smells amazing with their signature scent wafting throughout. The mission is across the street. A short, lovely walk and more amazing restaurants and Los Rios Historic neighborhood is so much fun to explore!

Zero stars would be more appropriate. My husband and I booked a cabana at the pool and waited an hour and a half for service. After complaining twice the waitress finally made her way out to the pool area.... As slowly as possible. She took orders from every other pool guest, then left without waiting on us, the only people who had paid for chairs. Service has been horrible at the hotel restaurant in the past as well. Such a disappointment- hotel property is beautiful, management needs to step it up.

First time here We had a dinner reservation at Ysidora - to celebrate birthday Month! It was so fun to sit outside and listen to the live music. We ordered a little bit of everything and enjoyed each plate. Our first course: -Ceviche: good, but the chip that it comes with could be better -Sliders: tasty burger -Gluten Free Veggie Pizza: nice and light Main: -Filet, you can't go wrong! -Artichoke and Beet: beautiful and delicious Dessert: -the birthday dessert was a plate of churros, they were so delish that we ordered a second round, you must try it! Drinks: -all cocktails and wine were great Service/Ambiance: -everyone was so friendly and customer service oriented. We are going to make this our Moms Night Out stomping ground! Tip: sit outside and enjoy the fresh air while listening to live music.

Wowwwwie. The grounds of this hotel are the perfect blend of inviting and secluded nestled in the middle of a bustling small town, access right off a main highway - and you would never know. You are immediately enveloped into the world they've created for you. High ceilings, stately beams, luxurious ranch decor, situated right by the Mission with the exterior of the hotel being just as important and impressive as the interiors and rooms. The staff is lovely, the people are welcoming. A very nice respite for travelers.

This place is so beautiful! Came for a night market event and it was worth enjoying a holiday outing! They had vendors selling all kinds of goods. Santa was there for pictures and we got to walk around their outdoor dinning area. Definitely need to plan an outing for dinner at their restaurant!

Stayed here for business. I didn't get to enjoy a lot when I was here, because I was very busy . BUT!!! Beautiful hotel, friendly staff. The rooms were spacious and the beds were comfortable. Lovely small, friendly town. Lost of restaurants to choose from in the neighborhood. I would love to come back, and stay a few days on my own time. so i can fully enjoy the rest of this lovely hotel.

This hotel turned out to be a very frustrating experience. Here are the pros & cons: Cons 1. I booked the reservation thru Bookonline (by mistake) and was charged a 33% Tax and Recovery Fee per night--that came to $252.51 per night on a $469 room--a total of $757.55 over and above the room rate of $1400. No one seems to be able or willing to give me a break out of what that fee entailed either at the hotel or at Bookingonline. I will never willingly use them again. Be careful when you book and pay attention to the URL, I thought I was booking the reservation thru the hotel This is the explanation for the $252.51 per night fee. See the photo image below. According to hotel they charge 10% sales tax; 75 destination fee; and $35 dresort fee. Looks to me like if I had booked hotel instead of Bookonline I could have save about $100 a night. Buyer beware... 2. No one on the front desk could answer simple questions about charges, restaurants, turning into the hotel, etc. And they did not even try to be helpful. Their standard answer was I don't know. 3. The room was very small and included only 1 very uncomfortable chair and there were two of us. It was a very uncomfortable room for a 4 star hotel for which we paid over $600 a night. 4. On one morning there was no hot water at all. Apparently there were too many people in the hotel and they could not produce enough hot water. 5. It was also apparent that we were given one of their inferior rooms because we were booked thru Bookonline. Definitely avoid making this mistake when you book. This company is a rip-off. Pros 1. The restaurants (both of them) were good with friendly service and excellent food. 2. The hotel is almost brand new; has lovely landscaping and a convenient location to the town. 3, The exercise room was excellent brand new equipment. 4. The Valet service was cheerful and tried to be helpful.

I only had a phone experience so far but I was impressed by the service I got from the front desk and from the spa. A special compliment to Nicolette who went beyond to accommodate my request. I am anticipating my stay on a future date will be excellent.

Omg. For an Autograph collection, this property is awful. Rooms have very loud fan on non-stop in bathrooms. There is no off switch. They told me at 6:00 p.m. that they would deactivate it. I came back from dinner at 11:00 p.m. to find it was still on and making so much noise there was no way to sleep. I contacted guest services and then surprise, was told engineering went home for the night. After a lot of back and forth for 40 minutes, they finally decided to move my room to one that was quieter without a fan making the noise. The room of course was completely inferior. I am lifetime Platinum elite and this is how they treated me. Residence inns are better properties in terms of ability to sleep than this place is. Avoid this property especially given what they charge and what they advertise compared to what they really offer you.