Inn on Boltwood

We recently stayed at this lovely Inn and found many things to appreciate, though a few details kept it from being truly exceptional. Parking was well-organized with clear instructions and a provided pass, though it was quite a walk back from the lot. A 10-minute loading zone in front of the Inn made unloading luggage easy. Our room was spotless and thoughtfully prepared, with an air purifier added for my allergies and scent-free bedding exactly as requested. Both the linens and mattress were excellent, though the bed frame was noisy enough to make sleeping difficult. The evening experience was wonderful — the gentleman at check-in made us feel genuinely cared for, our dinner server was attentive, and the bartender created a fun, welcoming atmosphere. The next morning, however, the tone shifted dramatically. The staff seemed disengaged and borderline rude, which was disappointing after such a warm evening. It felt as though the A-team handles dinner and events while mornings are left to whoever’s available. The Inn itself is beautiful, and with consistency in hospitality, it could easily be a five-star destination. We’re only an hour away and often visit Amherst and Northampton — I truly wish the morning had matched the evening’s grace, as we’d love to return often.

I traveled to Amherst by myself to see my daughter. This is cute town and a lovely hotel. I have stayed here before and enjoyed it so booked it again. Location is great, rooms are all different & parking is available- though it’s hit or miss on whether you can find a spot. There is fireplace, many books available, and restaurant and an outside patio with fireplace. Always feel safe coming here. Very charming.

We had a delightful time at the Inn on Boltwood. It is a lovely property, and our room was in pristine condition with attractive fabrics and art, and everything feeling very fresh. It is the staff working here, however, that make it so special. Edward at the front desk went above and beyond the call of duty, and is a gem! He made our stay very special, and helped us celebrate a friend's history with the Inn in a wonderful way.||Dinner at 30 Boltwood was even better than we remembered from prior visits. Attentive but never overbearing service from a professional and knowledgeable server. Had the new ahi dish on the menu, and it was an outstanding combination of flavors with perfectly prepared ahi, street corn emulsion, spaghetti squash, and a sweet serano pepper jam. Would make the trip worthwhile just to have had this dinner.||We are looking forward to enjoying reading in the welcoming library replete with comfortable chairs, a chess board, and a roaring fire. Highly recommend the Inn on Boltwood.

Beautiful historic building great service great location nice restaurant good value. So nice wedding happening outside our window a craft fair or something on the green in front of our hotel parked right next to the door. Check-in was easy pleasant but definitely stay here again felt like a treat not just a place to sleep.

My husband and I got married at the Inn on Boltwood earlier this month. We had such a wonderful experience with everyone involved! Catherine is so easy to work with and extremely helpful throughout the entire process! They offered an elopement package that made planning so affordable and easy to plan. The greenhouse room we used was absolutely beautiful and perfect for a small intimate wedding. The staff at the Inn were always so positive and helpful anytime we visited. Our wait staff during the reception were amazing!! We would 100% recommend this venue as an option and can’t wait to visit again soon! We (as well as our out of town guest) stayed at the Inn and had a great experience. It was clean, cute and comfortable. Food was also delicious that everyone raved about!

Overall a very positive experience, as it was last time we were here several years ago. Rooms are very omfortable, nicely decorated and fresh and clean, though our bathroom (105) was on the small side, though spotless and nicely done||We inquired at the front desk about a gift shop as we wanted to get a small gift with the name of the inn for a friend who used to work in the kitchen here when we were in high school nearly 60 years ago. Surprisingly the inn does not sell engraved gifts of any sort, but Edward at the front desk offered to go in search of something. Within 30 minutes he called to let us know he had found some new unopened decks of cards with a lovely painting of the inn on each. He brought these to the room for us and was very gracious. His special customer service made our experience here even better, so many thanks to Edward. || I will also add that our dinner in the restaurant was outstanding, both the food and the service. The only slight disappointment in our experience was learning that the couple checking in in front of us were given a $16 restaurant credit coupon because they had booked through Expedia, while we - who had made the effort to book directly through the inn's website - we're not given any such credit. I was surprised and would have hoped they would want to thank patrons who book directly.

This place was absolutely beautiful on the outside. Great location. Delicious dessert at the restaurant. The walls and the floor were dirty, however. The elevator is also way too small and we couldn’t bring our baby stroller up or down it. I doubt a wheelchair could fit in there. The bed was also super uncomfortable and the tv was old and small and just full of cable. They should invest in smart tvs. Especially since we stayed in a suite.

The owner needs to invest in this run down but charming property. The bathroom grout was dirty with mildew and mold and smelled that way. Use bleach. That smell is better than mold and mildew. Some of the grout needs replacing. Having ice water available in the lobby would have been wonderful. Room care: Housekeeping left the same dirty glass all 3 nites and only two small body towels. For $600/nite it would be good to have a towel for body and hair. TV did not work. The staff are lovely. Location wonderful. But just a little elbow grease and real cleaning products would go far.