Inskip Grill at Fountain City

The food was amazing. Their portions did not disappoint and honestly my burger surprised me with how tall it was. I got the Kane burger which was so spicy I loved it. My girlfriend got a mushroom and Swiss and honestly it was such a juicy burger. I also got wings and asked the waitress if if should get dry rub bbq or bbq wings, which she recommended the dry rub. It did not disappoint, I’m only disappointed I didn’t have enough room to finish everything. Topped it off with a happy tracks milkshake which was very delicious.

The waitress was phenomenal, never hit bottom of a drink, friendly, and patient. The food was good. Better than good, honestly. It was the best burger I’ve genuinely ever had. The cook, David, suggested it saying it was his favorite. The sweet potato fries were killer as well. We will definitely be back. The whole staff was friendly, place was clean, and this quickly turned into my new favorite place to eat. Highly recommend.

My 2 sons and I took a little trip here the other day. Of course, it was fabulous! I had the SoKno burger with bacon ranch fries. The oldest had the Middle Brook, and the youngest had the chicken stripes. WE WERE STUFFED and the food was wonderful! Thanks again for a wonderful lunch!

Relaxing, great price and prices. A chocolate shake that so tasty you can't believe you did not order it sooner. My inskip burger was yummy. Onion ring were perfect golden and crispy. Our chicken wing were so worth it. A must to stop and try. Give this place a try. Has games, a bar and grill, plus ice cream. Clean place, welcoming upon enter and restrooms are clean and roomy. Plenty of seating and parking. Bring the whole family, even has a trivia night.

Employee I interacted with today 5-6-25 to take my order was very nice and helpful. The place looked clean and nice. I got my order to go. I got the Neyland with Poutine fries and wife got the Corryton Burger and added Bacon. The burgers were outstanding! Poutine was good. Regular fries my wife said were good. Only issue is cost with tip was $52+. Quite pricey for a burger and fries. It's the only reason I give it 4 stars. Maybe it's normal prices now, but just seemed a little high for me.

Absolutely the best burger in Knoxville. Blown away by how good it was. The fries were absolutely spectacular as well. Not just saying this either. You have to try thos place. Already looking forward to going back!

Inskip Grill, Fountain City, has the Best Hamburger in Knoxville, TN. Portion size is huge and the burgers are so good. Service was on point and quick to receive food. It’s my go-to for a great burger. Give them a try.

Nice little burger joint with a variety of options to build your own burger. The food was hot & tasty(there were also other options besides burgers), service was good/ Ericka did her job well & was friendly, the place was clean with colorful decor. The parking lot is shared with other businesses so it can get crowded. The game machines were a cool touch/ I even won two prizes but some of them them just took the money but weren't working even though the lights were on and there wasn't a sign or something to let you know it was broken. Besides that, it's still a good place I recommend to try and worth the 5 start rating.

Food was 10/10 Service was 10/10 We got wings (they were so good we didn't even get a picture of them) Two burgers that were SO good. They are very big but would recommend to anyone.

New to the area and scoping out all of the places. Tuesday (2 days ago) I was in the mood for a veggie burger and this place had some good reviews. I placed a takeout order for 1 meal. A burger and a salad. I ordered online, got a confirmation that my order was placed at 6:14 and would be ready at 6:58. Seemed like a long time so I got there at 6:48 knowing I might have to wait a bit. There were 2-3 tables sat and another woman waiting for takeout. When I arrived and said my name I was told my order was coming right up. So I was glad I got there a little early. About 10 minutes passed and I asked again and was told they were out of romaine for my salad and asked if I wanted it on a different lettuce. I said no and opted for fried green tomatoes instead. Another 10 minutes passed and I asked about my order again. I'm again told, it will be ready in a couple of minutes and got an apology saying that the online orders are not coming through which still doesn't make sense to me since she had just asked about my order. Another 10 minutes pass. No new tables have come in and no one has come in to pick up takeout orders. The woman has been communicating with me until now was hiding from me at this point so I had to walk around to find her and she apologized again saying my order was coming up. I eventually got my food over an hour after placing the order. And you know what- it was very meh. The fries were good. Burger was average to below average and the fried green tomatoes were way too salty. The pimento cheese was oily and the ranch dressing I requested was absent. Tips: if you are out of romaine, have someone drive 2 minutes to the grocery store to get some more. I worked in many restaurants over a 20 year period and we did it all the time. 2. Telling a customer over and over their food is coming out when it is indeed not coming out only makes the customer more frustrated, not less so. 3. If the manager says they are going to email the customer, he/she should probably do so to prevent Yelp reviewers from sharing their awful experience with others.

Got honey garlic wings. 10 count, they ran out of wings and substituted boneless wings. All over cooked, hard and boneless were dried out. One burger wasn't correct oh and no dipping sauce. WTH.

Burger was ok, nothing special. The atmosphere was very cool & fun. We came during a "off" time so maybe that is why they didn't have the TVs on? The most disappointing part was the cold Chili cheese fries. Shredded cheese should melt at some point. Fries were cold, chili cold and cheese was room temperature. If I had a microwave the fries probably would have been a 5/10. Probably won't be back to manymother good burger spots in Knoxville.

Impromptu date night led us to Inskip in Fountain City. A small diner like atmosphere with a wide variety of burgers and a few other sandwiches and chicken tenders, with classic sides, there's something for everyone. We had the chicken tenders with fries, Dolly Burger with frings (fries and onion rings) and the grilla balls to start us out. The Grilla balls were great! Fried tater tot like potatoes with bacon and queso, I could eat them for days! The burger was nicely cooked with grilled onions and BBQ, and the chicken tenders were what you'd expect. I loved their seasoned fries and the onion rings were crispy. Decent service, nothing over the top, but I'd definitely visit again.

service was good food not so much. $15 for 4 over cooked chicken tenders, $.75 for half a lil cup of honey mustard, they were out of fries so settled for onion rings MISTAKE very greasy and not edible so she didn't charge me for them so I paid $15 for just the tenders and no side. Husband said $14 burger was ok he settled for waffle fries which he was charged $2 extra for wait they were out of fries that came with the burger so should have been NO CHARGE! Will not dine with Inskip again and do not recommend!!!

I recently had a not so great first time experience with this place but this time was a lot better. I got a build your own burger, double patty on a Brioche bun with cheddar, Swiss, mushrooms, lettuce, tomatoes, mayo & side of pickles. There were 2 tomatoes instead of 1 this time. (Not the biggest slices but at least they weren't see thru like the last time) The lettuce portion was better and last time I had very little fries but today it was just enough, perfect amount. My buns were a lil burnt on top/bottom but still a good burger. There are a few more burgers on their menu I would like to try so I would definitely like to try them again.

Okay, I have read a couple of replies from the owner, so I have simplified this review. FACT: My kids and I had not gone anywhere for the entire week except for the In Skip Grill at Fountain City. FACT: The waitress was coughing while we were there. FACT: She sickened my entire family with the flu. FACT: My flu developed into pneumonia, which took almost a month to resolve. FACT: We have medical records to prove everything we are saying. FACT: I called the owner, who lies, and he said, "The waitress said she was getting over something." I said, "Yeah, getting over, not so much. She was sick and coughing, and it got my son and me sick." Since then, my daughter caught it too, and we were all in the hospital for the flu. Everything else the owner says is just noise, garbage, and irrelevant to these facts. This is what liars do. They try to take the focus off themselves by slinging garbage and dirt around, hoping everyone else is stupid enough not to know the truth when they see it. As for extortion, I gave you a chance to be a decent human being, and this is how you treat me for my kindness. You lie about me in public. You can keep the money we paid for the meal plus the flu germs. Have fun with it. It will be the very last penny you see from our family, a family who in the past was a fan of your restaurant. Now, we are not because of your poor treatment of me. Everyone should know that your restaurant got us sick. This is a health concern. Everyone should see how abusive you are to people who alert you of a problem in your restaurant. I can prove everything I say, but you cannot.

I heard Inskip was producing next level burger experiences. What I found was a classic diner vibe that achieved exactly that- monster burgers with great fries and choices for other handhelds as well. We arrived for a late lunch after a round of golf. *Warning your cholesterol may go up reading the menu That being said the service was fantastic, we had no trouble finding a burger that suited any taste. Inskip will have you trying to narrow down between your favorite 2-4 choices. They offer a beer list in addition to shakes and onion rings which I'll rally for next time. You won't be disappointed here they bring the beef! Prices were very fair. Definitely check them out if you "skipped" breakfast.

Ate dinner Monday night 6/9. Waitress and service were excellent. It was the first day for our waitress. She was excellent. Now let's talk about the food. Our bill total with three sweet teas was $64. My son had some burger with a strange name, I ordered a BLT, and my husband ordered a $14 hamburger and added bacon for $3.00. Food came fast and we were impressed. My BLT (no bacon anywhere) and my husband's bacon we paid $3.00 was missing. The waitress informed the cook our bacon was missing to which the cook replied "oh yeh" and handed her a plate with bacon on it. My son's hamburger fell completely apart at his first bite and my husband had eaten half of his hamburger before he got the bacon. His hamburger had fallen apart also. Will never go back and wish we had asked for our $64 back. The sign on the wall said vote one of the best diners in the U.S. What a joke!!!! Not sure what they were comparing it to! *****I live in Knoxville, TN*****

I haven't eaten here in a while, but last time I did (3-4 years ago), the burgers were good. This time, I arrived at around 6:00 PM, and there was only one other couple during what should have been a rush time. I got the single cheeseburger with fries. The burger was overcooked, and the slice of tomato was so thin I didn't even know it was there. I got water to drink. This is among the worst hamburgers I have ever had. On top of that, the bill came to more than $18. With tip, over $21. I don't know what has happened, but I won't be back. Maybe I just picked the wrong day, but if you are going to spend this kind of money, go to a reputable place like Texas Roadhouse.

The restaurant isn't much to look at on the inside. There was an interesting smell as you enter. The burgers were pretty big. The grilleballs appetizer are a must try. They were delicious. Service was great.

Food was good but way overpriced. Service was super slow. Maybe they need to hire more people? It's also really small inside so the waiting area gets crowded fast.

Oh my God, Becky. Look at their buns. They are soooo big (and soft)! Seriously. Our server was named Becky and she was perfection. Friendly, helpful, patient as we navigated the menu...even though they were swamped and closing in an hour. Speaking of, they close at 8 and have a very small space, so be prepared to wait and arrive early. A lot of pick-up orders, too. Many people hustling both at the tables and in the kitchen and all were very welcoming. As a heads up, there are a few arcade games and a Jukebox, however, the Jukebox and claw game both ate my money with no fun or tunes to be had. Wah wahhhhh. We ordered: -Mac and Cheese Burger -Elvis Burger -Vol fries -chips -waffle ranch fries -kid Mac n cheese -kid chicken strips Shockingly, my kids did not like the mac and cheese and said it didn't have flavor and my husband agreed with his burger. I really liked my unique Elvis burger with perfectly crisp bacon, carmelized bananas, burgers, peanut butter, and those soft buns. The ranch waffle fries were waffle fries with a side of ranch, not a ranch seasoning (that we could taste, anyway). Still yummy, as were all of the potato goodies. Hot and fresh cut chips, and the Vol mix of sweet potato and seasoned fries were top notch noms. Since we arrived at 7, we were cutting it close with their closing time by the time we got our food. We didn't want to be rude and order shakes, but definitely will next time! Can't wait to try more of these super cool sandwich and burger combos.

Our first experience there was not a good one we walked in to two hateful waiters. We left immediately. We decided to try it again we walked in to Becky Logan with a smiling shining face. Great service great food she was very very good at her job quick fast and efficient and very nice way to go.

Waited 45 minutes for the food. It was a big box quality hamburger that was so dry that it wasn't edible.

Outstanding burger! My wife an I stopped in Fountain City for a quick lunch. I ordered there SoKno, which is a gigantic chili cheeseburger. It was cooked well and huge. Comes with fries. She had a blt, equally good. Nice ambianceand our server, Brooke (?), was very attentive. Thank you for a great experience!

I honestly recommend nobody in knoxville go to this restaurant. You'll pay for items, such as bbq sauce , and they won't add them on. You will get cold, stale burgers and fries that the restaurant will claim is fresh "as it just came out of the fryer". Shakes won't even have whipped cream on them. You'll be waiting past your promised time. First time going, and you'll never catch me returning back. After our poor experience, we ended up returning to the restaurant to get a resolution to our messed up order. Upon return not long after that the owner will continue to accuse us of "hours later" -- see picture (clearly not), we were told that the manager would refund us the following day as he wasn't in that day, so we left the food and left. Side note: we were also NOT given an option to have the food remade. When we contacted the manager the following day, he refused to honor what his employee literally told us. At the end, he attempted to give us restaurant credit instead of a refund, though that's not what his employee said. Truthfully, I would never want a credit because this is a horrible, overpriced establishment, so why would I want to return. There are so many other better restaurants in Knoxville with much better service, don't waste your time!

Awesomeness!!!! What a great little find for one of the best burgers that I have ever tasted! Friendly staff, awesome environment! If you need a burger in Knoxville, get to the Grill! Inskip Grill! Oh, did I mention they have Shakes? Huge ones! P.S. Rosco Loved the fries!

Love giving local joints a shot instead of going to the famous chain restaurants. Inskip grill's menu was mesmerizing with all their unique burger options. Like a foodie that I am, I did want to venture off to the wild side and tried their blue berry jam burger. Big portion and their onion rings were delicious. The burger lacked flavor and the meat was charred. On the other hand my husband had the Dolly Parton burger and his was bursting with flavor.

The food is always so good! Best selection of burgers for sure. Their fried green tomatoes are especially amazing, but nothing on the menu has ever disappointed me. This is about the only place where I don't order the same thing every time because I'm afraid I won't like what I get. I know I'm gonna like whatever I order here. It's super casual, great for families. The service is always great, the whole staff is awesome and great at helping make a decision if you're stuck trying to decide what to order. They're just the best! We didn't get shakes on this trip, but usually do and they are soooo good! If you've got room left after your meal, I definitely recommend trying one!

The event went off without a hitch, and the food was incredibly delicious. Everyone thoroughly enjoyed the experience, and it was an all-around fantastic time.

TERRIBLE experience here. Nothing like I had at the main location. They were out of chicken but had chicken just refused to fry to so the burger I wanted to try I couldn't get.. so I ordered the "Guv-Nah" agin & the burger wasn't even made properly like last time, supposed to have this crispy cheese & it was no where to be found. It was later in the day and you could tell the staff was over it. The biggest issue was the oil from the fryer. It clearly needed to be changed. The fry's and all the fried stuff that came on the burgers looked discolored and more importantly had a bitter taste that lingered in your mouth. Extremely disgusting. I hate to complain but when the server asked how everything was once she finally came back as we waited to cash out, I told it wasn't good and why. Still $47 for some subpar, incorrect, overcooked, & fried in old oil food, is crazy. The final straw for this experience was the nagging amount of fruit flies.. a clear sign something isn't cleaned properly. Idk if I'll ever be back even to the main location, which I had previously had 2 good experiences, but I will never step foot in that building again. Beyond disappointed.

It took an hour and a half to get served. No apologies, no explanations, nothing. Waitress did not refill drinks, bring check, had to flag her down. Food isn't worth it.

Awesome burgers and rings! Great everything all around. Sweet spot for burger heaven!

Best hamburgers ,fries,everything is great here. Friendly and welcoming.Love the way the restaurant looks inviting.

If you're planning on ordering take-out, order at lunchtime and it MIGHT be ready by dinner. All jokes aside, we ordered two burgers and were told it'd be 30 minutes which very slowly turned into 50. Watching a family of four receive their to go order before us was also super annoying considering they ordered after. This place is PAINFULLY understaffed. With that said, the food was pretty good if you like huge, messy burgers.

Some of the most creative burger combos I've ever encountered. Cute little place in fountain city worth checking out. Food was fantastic

Dolly's burger is Also the hotdog was delicious too. Their draft soda was surprisingly good too.

I came back to this location hoping to find Knoxburgers still here. To my surprise there is a new place under new management. What the heck!?!?? let's try it. I ordered the Broadway burger. Waitress was very pleasant and service was prompt. My burger was fresh and very nice to look at. This was a very TALL burger. Held together with a knife, I was unable to pick it up and take a bite. I've had some huge burgers and I feel that burgers are not to be eaten with knife and fork. The beef was really juicy and fresh, bacon was a little under cooked for my liking (I prefer my bacon the texture of beef jerky). The fried palmetto cheese on my burger was a treat. I enjoyed the crispness of the fried green tomato, just wish I could have enjoyed the different flavor in one simple bite. I also had a side of sweet potato fries with a delicious apple sauce based dipping sauce (these were really tasty) Not sure if I'll head back here for round two unless I'm just looking to take pictures of really TALL burgers to show off to my friends.

If you eat here, plan to not eat for the rest of the day and bring a bib. This food was messy delicious! They gave you silverware, but we didn't even use them. This is a restaurant where you are eating ugly delicious food with lots of sauces that are finger licking good. We walked out of here as if we finished Thanksgiving dinner and didn't eat the rest of the day because we were sooooo full! I will have to stop here again for other creations and I'm looking forward to a milkshake!

Very good food, but it's always extremely slow service. It's not the servers' fault when there's hardly anyone in the place, and it still takes 35 minutes to get out two cheeseburgers, fries, and cokes. Been there three times, it's the same every time

Last December I ordered from Inskip Grill and had a bad experience. I ordered a bacon cheeseburger with onion rings and an extra side of fried okra - because fried okra! I got a call within a few minutes to let me know they didn't have any okra. I was disappointed, but not a big deal. I probably didn't need that much food anyways. Probably. While out picking it up and running errands, I got another call that they're out of onion rings and replaced them with fries. I voice my surprise that they're out of onion rings and fried okra. The lady reassures me that they had the fried okra. I ask her to check and she apologizes and said it was the fried okra they didn't have. I ask about the onion rings. She reassures they have it and I asked her to open a box and make sure. No onion rings. They replaced them with fries and offer me a $20 gift card for the frustration. It does help some but I'm still disappointed enough that I don't plan to go back. Cut to last night. A friend of mine replies to one of their posts to say she got a notification that her order was canceled and she can't get ahold of anybody. I reply that we "should trade stories some time." This morning I find that I was removed from their Facebook page and blocked. I'm upset about that. I'm upset because I used to sing praise for this restaurant and tried to turn on as many people I could to this place. I even liked this business so much that I didn't say much after the incident because they tried to make it up to me and because of how much I used to like them. I'm feeling angry, disappointed, and a little petty. I won't go back. If I hear someone mention the place in the future I'll warn them and offer my experience - or at least just say, "Call ahead to make sure they have ingredients for your order in stock." My only true hope for an outcome is that I can undo all the recommendations I made for this place.

I was really disappointed with this place.... Inskip grill has a large following on the Knoxville Eats FB group and typically garners high ratings and frequent recommendations. I really liked the decor and the menu is so creative, with dishes named after local counties and points of interest. My wife an I ordered Ranch fries, which are waffle fries finished with a dusting of Ranch powder, with a side of Ranch dressing or jalapeño Ranch. They were quite good. Unfortunately, our entrees were terrible. I ordered the Inskip cheeseburger. It was one of the greasiest hamburgers that I have ever picked up. Grease was dripping off of it and some of that grease ran down my arm. After being topped with cheese, the burgers appeared to have been flipped and fried on the flattop, cheese-side down. This had the dual effect of making it more greasy and affixing anything that had been burned on the flattop, directly to my cheeseburger...interesting technique. I took 3 bites. The second and third bites were only taken to confirm that the cheeseburger that had been so highly recommended was terrible and to establish whether I could finish it without becoming ill. Mt wife ordered a similar burger that was just as awful. I hate to send food back but I basically couldn't eat this. I asked to pay for my fries, our drinks, and appetizer we had ordered. When the bill arrived, it was obvious that no adjustment had been made. When we asked our server, she said that the cook looked at the food and had "determined" that we had eaten "half" of our burgers and were not entitled to any price adjustment. When I explained that I would be happy to pay the full amount, since I would not be returning, I received a modest adjustment to the bill, however, "too little, too late." If you want a burger so greasy that it nearly slides out of your hands, this is your place! If you want ambivalent staff that have no regard for customer satisfaction, Inskip Grill is for you. Also, if you have eaten here and were happy with both your food and the service you received, please prove me wrong and put up a good review. I don't like leaving single star reviews and I know there hare people out there that like this place.

Paid 20 dollars for a burger and it didn't have ONE of the toppings on it. Meat and cheese only. I tried calling to see what could be done for me, but the phone doesn't ring. Ridiculous customer service for ridiculous prices.

The menu sounds amazing, other people seem to love this place but my dad, bro, and I all had the same complaint. The burgers were a bit dry and for what was on them they really lacked good flavor, my dad said the hot dog was nothing special. I will definitely go back and give them a second chance though.

BEST BURGERS IN FOUNTAIN CITY! This was my first time visiting Inskip Grill though I had heard a lot about it. I know they recently moved to this new location. Came in at prime dinner time on a Friday night. There was only shout a 15 minute wait to be seated. Everyone in the lobby and all of the staff were wearing masks. Everyone was socially distanced. They had closed off half the tables. I had the Inskip burgers and it was one of the most delicious burgers I've ever had. Perfectly cooked, juicy, and the cheese was melted on top. Fries were seasoned well and so crisp. Tables and condiments were sanitized. Finally - the phone was ringing off the hook the whole time I was waiting in the lobby and while seated. I took that to be a great sign because obviously a lot of people wanted to do take out. All around great place

I'm not really a burger person myself however I've went here twice. And have found myself enjoying everything they make from the appetizer to their burgers. Along with their service, it is top notch I would 100% recommend.

Grilled chicken sandwich very good, great grilled cheese, chicken tenders a bit small and over cooked. French fries superb! Nice ambience and friendly waitress whose name escapes me. Of course, they're famous for burgers, we'll give 'em a try next to around. We were in a rush

Good (not great) burgers and fries. Good sized portions, but pricey. $34 for two burgers & fries (no drinks). Lots of different types of burgers & menu choices. Friendly staff & cool atmosphere.

This was the worst restaurant experience I've had in quite some time. I had heard good things, and considering the positive reviews, I wanted to give it a try. They were terribly understaffed despite the restaurant being nearly full; there was only one waitress and a single cook serving the whole place. My dad and I ordered two fajita omelettes with chicken, and we literally waited an entire hour for the omelettes. By that time, I was just hoping that I could have some decent food and leave. However, both omelettes were terrible. Even though they had mushrooms, onions, and peppers, and what I hoped might be fajita seasoning, the only thing I tasted was an overwhelming flavor of salt and pepper. It was so bad that I could barely stand having a few bites before we left. I feel somewhat bad for Inskip because I know the staffing situation is tough everywhere right now, but an hour-long wait is still an hour long, and the omelettes could have at least been edible.

I have been wanting to come here for a long time and it was really good! Our waitress was really sweet and accommodating and customized a shake for me The burgers were good, and fries were great and fresh. Only complaint is the meat fell apart and it ended up being more like chopped steak than a burger. They were out of ghost pepper cheese and fresh jalepenos but that's an issue everywhere right now. Overall very good!

The best waitress on the planet is Becky. Chef Justin makes the best burgers and fries with his signature recipe from scratch. Inskip Grill is famous for the best banana pudding and cookie monster shakes. The service was above and beyond excellent food service with a warm family atmosphere.

So I've been wanting to try this place out. I ordered several items. Taste was okay, but burgers didn't seem well formed and breaks apart easily. Fries had flavor options but barely tasted like the flavors. Wayyyyyyy too expensive. Caveat, I did order delivery

Someone much smarter than I said that you could tell if a place was good if they had a good burger. Well, Inskip Grill may have the best burgers in town. They're plentiful, and there's a wide variety. If you're going to eat here, though, you need to bring you A-game for an appetite. Each burger is big and hearty, just how I like it. Some even border on being a challenge, of which, I'll happily take on. It's not just burgers at Inskip Grill. They also have a great breakfast spread as well. From deliciously sweet waffle, to massive omelets, they have you covered. In saving the best for last. Everything here is amazing. No doubt. But the milkshakes, boy howdy, the milkshakes. There are specials that you can find out more via Inskip Grill's Instagram, but you can't go wrong with whatever you get.

The best burgers OMG and the Kane burger is amazing . I have had alot of different places and this is the best of the best. I'll be back alot of times

I hate giving restaurants negative reviews.. BUT they were out of chicken nuggets, Reese shake, cheesecake shake and the water was obviously tap with no filter. After waiting 50 minutes they let us in and unfortunately we were really disappointed. Sweet potatoes were FRIED like blackened.

It's good but my gosh is it overpriced. And I always feel bad for the one waitress working the entire restaurant alone. We wish we could support because it's local.

We were overcharged by Inskip Grill because they confused our check with another table. I didn't catch it until I got home. After calling them several times (no answer) I got in my car and drove down there. I was told by Becky that the manager was off for a couple of days. Two days later, the manager offered me a cash refund but she said that the owner would not process a refund to my card since they would incur a fee. The bottom line is that I had to make several calls and then drive 20 miles twice in order to get our refund. This is completely unacceptable to inconvenience your customer in order to save a few pennies. Also, the tea was sour and Becky said that she was not the tea person. We were still charged for our teas.