Insomnia Cookies

To the staff who work the first shift on Fridays, this is the worst customer service I have ever received. It is unprofessional and, like many previous reviews have said, extremely hostile for no reason. I've been an "Insomniac "for several years now, but after my visit today, I will no longer be a customer. There are far too many other dessert options to be putting up with this. First of all, the issue started when the staff were pretty rude when I walked in. Ordering is another story, as it took over 10 minutes for anyone to come up to the register. Then, after I had ordered, it took another five minutes for them to put four cookies into a bag and hand it to me. All of this was done with such an attitude. Unless you are really craving cookies, save yourself the bad experience and buy something elsewhere.

Amazing taste and customer service. First time at insomnia and the worker with the glasses and beard was very Nice and super efficient dealing with a lot of customers at once and e Sheung great service with a smile. He told me the sugar cookies would take a while to bake and was very patient giving me updates throughout has he handled the other order a and offering a cookie I had wanted after i had come back in to try one after having waited a long time for the cookies to finish cooking in the oven from my online order as he didn’t have sugar currently ready when i arrived. Love that the cookies were fresh and hot; he warned me to be careful as they are super hot and soft. Amazing experience would come again.

The customer service is terrible. The "2 scoops" of ice cream was 1/3 of a scoop, had to ask to round it up to 3/4 of a scoop. Waited 30min for a horrible experience and dessert. Very unfriendly and hostile service.

Customer service needs improvement. The young man at the register is quite passive aggressive & rude as if he is doing something extremely difficult. He was nice to the couple infront of me and as soon as it was my turn entire demeanor changed saying “there’s two separate queues” when literally no one was waiting in line. I said “can i have three cookies please” he says “not until you tell me which ones” very rudely— looking at me like i’ve said something crazy. why is this type of commentary necessary? it’s not. I have worked & currently work in food service. Not how you treat customers. Do better.

I don’t usually eat cookies, but found myself craving some today, and thank goodness I did, because that unexpected craving led me to one of the kindest people I’ve ever met: Kafia! Her customer service completely blew my party away! The cookies were already SO delicious, but her kindness made them unforgettable! Truly one of the most heartwarming store experiences I’ve had in a long time :)

7,50$ per cookies and subway's one are 300% time better, don't ever go there guys it's not worth it

Warning to Uber Eats or any other app food delivery service. I ordered and waited 45 mins called the store ( whom didn’t even have the courtesy to contact me) they had no delivery drivers. The gentleman on the phone could care less about my order. I will never step into an insomnia cookies location again. Horrible customer service and WAY over priced for a cookie

Bad customer service. Cashier had attitude problems and made it visibly clear in a pissed off tone that he did not want to work here. Scooper was giving him problems but he converted that frustration into unfriendliness towards me. I ordered 2 scoops but if you add up the incomplete scoops I got, I’m pretty sure it’s just one scoop in total. Disappointed. He splashed some of the water that was washing the scooper onto the ice cream as well, is this even sanitary?