Meg S.
Yelp
Story time, kids. The cookies here are really great (especially white macademia!), why the poor rating? I'll tell you why.
One night around 1 am, my friend was working on a project and I was her moral support/chief procrastinator buddy during a cold wintry night. We hit on luxuriously ordering insomnia (only 6 blocks away) rather than running over to pick some up ourselves. I get a call to go outside, which I immediately do, only bringing my keys to get back into my apartment. I waited 10 minutes out in the freezing cold, so I call them again asking where are they? They tell me they are literally *seconds* away from me and that they can see me. Okay, I stand outside another 5 minutes. I see a Papa John delivery man, who greets me and asks if I am waiting for Papa John ("nope, I'm waiting for Insomnia"). I call Insomnia again, and this time, no dice, no one is answering.
At this point, I went inside to wait with my friend by the door, waiting. Finally, after an hour (and an hour and a half since the "order was right there", and closer to two hours since we ordered period!), they told me to go outside. I again see the Papa John's delivery man, who asked if I was still waiting for cookies. He shakes his head, and gave me a coupon for a free pizza delivery for my trouble. (Thank you Papa John delivery man! You made my night!) A couple of minutes later, the cookies came, cold as hell. And that's why you should pick up from this location, not take out.