Insomnia Cookies

Worst service experience. Came in planning to try one cookie, but my wife talked me into a 4-pack of their deluxe cookies. There was literally no one else in line or waiting. In fact, when we walked in at first, there was a guy right behind us. We let him go because we knew it would take us a bit to decide and didn't want someone waiting. The male employee working today around 4:30pm repeatedly waved his hand at me to rush my order. I gave him the benefit of the doubt the first time, assuming | misread it... but he did it again. If I'm the only customer in the store, there's no reason to rush me. It came off as rude and dismissive, so we walked out without ordering. First impressions matter. Won't be back.

I visited this location late at night and tried the peanut butter cookie. While it’s not a bad cookie, it doesn’t live up to the hype from their marketing or what people usually rave about. The cookies are pretty basic, and in my opinion, there are much better options out there. The main appeal is that they’re open until midnight, but the price doesn’t match the quality. I wouldn’t recommend spending time or money on them.

TERRIBLE service. I placed an order for nearly $60 to pick up the next day, and from the moment I arrived, it was all disappointment. The cashier wasn’t at her station, and when she finally showed up, she didn’t even greet me. She had such a bad attitude, like being there was a punishment. She told me my order wasn’t in the system and just walked away. I had to call her back, and her energy didn’t improve. After I insisted, she reluctantly “found” the order. No gloves, no face mask, no hygiene at all — she just threw the cookies into a box. Not even a bag to carry them. The cookies were undercooked, greasy, and honestly not worth what they charge. I give the cookies a generous 5/10, and the service a clear 0/10. What’s worse is how they make you feel — like you’re not welcome, like you’re in the way. It’s not just bad service; it’s uncomfortable and borderline disrespectful. And when you eat the cookies, the grease is overwhelming. It leaves a greasy aftertaste that ruins the entire experience. Do you like paying too much for something mediocre, being treated poorly, and walking away with greasy hands and bad energy? Then this is your place.

I got a cookie'wich. Overall very good! However, next time, I would just get the cookies and ice cream separately. Cookies lost a lot of heat by the time i got to my car down the block and the ice cream was melting. Cookies have a flakey edge and a very warm chewy inside. Might be hard to satisfy those who prefer their harder cookies, since these are mostly soft.

Wow it’s no wonder this place has more 1 star reviews than 4 star reviews. Insomnia Cookies is known for their late night delivery and I happened to crave the cookies late at night. So I ordered the 12 in a box deal for $20 (with shipping is +$5) and they delivered it right to my door. I wanted to take pictures of the cookies but this is how they were delivered. I'm really disappointed with the presentation and the state that they were delivered in and some of them were all broken up. If you want to get these cookies, I recommend getting them in person at the store, not delivered because they obviously do not care about the contents inside the box. Other than that, I recommend heating the cookies up for 30 seconds in the microwave and eating them with milk!

TL;DR lots of options but do pick up your own! Really good but they are FRESH, meaning if you order for your coworkers and put the boxes in a bag they will slide around & crumble 🥲 i assume that’s why a lot of reviews complain that delivery isn’t a good option either. I did a pickup order of several boxes to decorate with, and thankfully only 3 were damaged out of the 3 dozen. Not only do they have a couple vegan and gluten free options, they also have a combo gf/vegan cookie so there are choices for everyone which are just as delicious as the regular options! The vegan double chocolate was my favorite.

These cookies were the perfect late night treat soft, warm, and full of flavor. Exactly what you want when you’re craving something sweet!

Super quick with my order, and the caramel apple stroopewafel cookie was super fresh. I'm not a fan of cinnamon and it was unfortunate that it tasted mostly like cinnamon apple, but the cookie itself was chewy and enjoyable.

TLDR: Insomnia, where the cookies are always served warm. While I have a soft spot for them because they were the cookies of my college experience, they still have room for improvement. ------ DOUBLE CHOCOLATE MINT (4.5/5) The mint flavor is present but not overpowering. You still get mostly chocolate, and I think Insomnia does a better chocolate-based cookie than their normal base cookies. Only thing keeping this from being 5/5 is that I had a bite or two with no chocolate or mint chips so greater consistency throughout the cookie would be great. SMORES DELUXE (4/5) I'd get this again but wish the marshmallow and graham flavors were more prominent -- you don't really notice them in the cookie. The chocolate flavor is strong though, so this tasted more like a chocolate cocoa cookie than a smores. Still really good. CHOCOLATE CHUNK (3.5/5) Wouldn't order again but not bad. Wasn't memorable but I do like that they use chunks vs chips. The fact that the cookies here are always served warm is a game changer. ------ ENVIRONMENT: Very small shop and nowhere to sit, but feel free to take at least one bite of your cookie inside while it's still warm before your trip home. Can't fit more than a few people inside, but there's also a park and office complex nearby, both with plenty of outdoor seats.

Friend wanted to try Insomnia cookies so we stopped by. Ordered a snickerdoodle and double chocolate chunk cookie. The worker pulled it out from somewhere under the register and each cookie got their own bag (instead of being stuffed into the same one), which I appreciated. Taste was average, exactly what I expected. This is a grab and go spot so theres no seating available. Not a spot I personally would ever come to again, but if you're just dying for a cookie, then this place will do.

I went when they gave out free 6 cookies. The cookies arent too bad and they heat them up for you as well. I got chocolate-chip , snickerdoodle, and a sugar cookie. The sugar cookie was the best one for me and the service was really quick. There is no seating so prepare to stand.

I'm a big fan of this cookie chain. The cookies are just cravable, and the quality and flavor tend to be consistent no matter what location I visit. I've been to the Kearny store several times before, and my experience was no different this past Thursday. There were plenty of cookies to choose from near closing time. Got my regular, the oatmeal chocolate walnut deluxe. Parking was easy, service was efficient, and the cookie was warm, chocolatey, and delicious... I have no complaints.

I had ordered 6 cookies for delivery but only received 5. The store did not follow up after I contacted about this issue and the company did not respond when I reviews the service and instead of making things right they sent me a discount code. Very disappointed as I loved insomnia cookies from other locations. Next step I will be connect with my bank for a partial refund as I did not receive my whole order.

Went a 2nd time; one choc chip cookie...this one was barely warm..looked raw and tasted raw...I asked for a better cookie...she said 'we don't do that!'...you don't make your cookies consistently ? Worst customer service - never coming back. Thx.

Ordered 6 cookies on doordash while staying at a hotel in SF on NYE. They use doordash to order but operate delivery on their own website. The driver kept delaying the time they would get to us. My son stood outside for 15 minutes outside the hotel waiting for the cookies and then they had nerve to say they delivered the cookies and NEVER DID! I went outside and there was not even a lot of traffic on the hotel streets!!! Someone else gets to enjoy them I guess. I called and the guy who answered told me to go through doordash after saying he would refund me. What a joke. Never again will I want to experience your chain!

Another hit!! The Peach Cobbler deluxe filled cookie is something to write home about. I thoroughly enjoyed it. I also want to give praise to how delicious the vegan cookie options are here. I was served with politeness and tact by the supervisor, Nilia. Thank you kindly for the good vibes.

Walked in and from the start was met w a rude cashier, the women working with him was totally fine but the male worker alongside her shaking his head while speaking to him and just all around being rude really ruined the experience here. Wish I had a better experience here but this dude really was a drag, work somewhere you enjoy rather than being a damper on someone's day. Cookies are good tho

I ask for a box and they said 4 cookies can't get a box. Was thinking of getting 6 just to get a box but now glad I didn't because I felt like this is a bad cookie place. Then the guy kept shaking his head when I complained that he put the peanut butter cookie with the chocolate cookie because they apparently pack two cookies into one bag! So not only do they not give you a box, or at least let me buy one. They pack 2 cookies in one flimsy bag. He did exchange it out, but i already felt like it's strike 2. One of my friends can't eat chocolate so I try to get it separately. So as expected, all the cookies are broken by the time I got home to meet my friends. While gooey, not all of the cookies' inside are fully baked through, so you have some actual gooey cookies and some parts that are uncooked dough in the middle. Had to cook it again in the microwave or oven (I did microwave). I got a PB cookie (the one that needed to be extra separated); a double chocolate chip; a regular chocolate chip; and a peanut butter with chocolate?! I forgot all the names. Sorry. Bad quality control, unpleasant customer service, Won't buy again. However I will say that the store looks very clean from what I can see.

The Dunkin' Donuts of the cookie world! It's not a terrible place, and the cookies were okay, but the Dunkin' Donuts comment is not a compliment. They have that classic young person who doesn't want to be there and barely speaks when asked a question about the product, followed by tossing your cookie into a bag. I will add Insomnia Cookie to my "in a pinch" and "there's nothing else open" category, right next to Mcdonald's and, of course, my Duncan Donuts list. BB

I honestly don't know why people go to crumbl. That place is so overhyped. This is my first time here, smells so good as you walk in. The cookies are my perfect textured cookie. A little crisp, but also soft. Every single cookie I got was great. I'm not huge on sweets, except for that rare occasion when you have a craving for extreme sweets. And here we are. The cookies were semi-warm in the box. And still delicious when I made it home in Oakland. The girls behind the counter were pretty nice. Overall a good experience.

I'm a huge fan of insomnia cookies, I fell in love with it in NYC, it was there for me in San Diego and now its here for me again in a new city! It fills a void that doesn't happen often but when it does, you know that it hits hard and you want nothing more than a good ice cream cookie sandwich. Highly recommend vanilla ice cream sandwiched between chocolate chunk and white chocolate macadamia nut cookies. Pro tip: Eat this with a spoon. Don't even try using your hands for this monstrosity. It sounds weird but trust me.

Delicious cookies and friendly service. Tiny outpost for takeout only. No seating or bathrooms.

Decent customer service - delicious cookies. Highly suggest the Chocolate Chunk and Snickerdoodle. The Funfetti was sweeter than expected but appreciate that there are vegan options with the regular ones. There's also a small selection of ice cream. Definitely pop in for a yummy treat!

I personally love Insomnia Cookies on Kerney street. Their cookies are always fresh and warm when they come out and I love all of their flavors. I love the vegan birthday cake cookie. The service is very quick. They are also open late if you are craving a sweet snack. If you are nearby I would definitely recommend!

I first saw ads of this on social media and thought this was only a New York thing, but when I drove past recently I just had to try it. I also did not know it was an actual shop operating in the daytime, as I thought it was only a late-night delivery service. After looking online, I was fairly disappointed to see that this location did not have the special flavors like lemon and blueberry as shown on the website. Nonetheless, still grateful I was able to get my favorite flavor: oatmeal chocolate walnut (fun fact: my ultimate fave cookie is from DoubleTree). I appreciate how these cookies were served warm, however I don't believe the $4.75 was worth it. The size of the cookies were good in width but in my opinion Crumbl cookies give you a better bang for your buck. I'm also puzzled by their box sets as you're unable to mix n match their classics and deluxe flavors. Maybe I'll try this place again with the late-night delivery

Honestly, Insomnia cookies is my go to spot when I need cookies late at night! Snickerdoodle cookies are my FAVORITE kind of cookie - especially when they are nice and warm and soooo soft. Insomnia cookies does an ok job at snickerdoodle cookies - I have had better in terms of flavor! But they nail the consistency. Chewy and warm everytime. Insomnia has really good white choco macadamia cookies and other really good flavors too. I keep going back to Insomnia cookies because the consistency of their cookies is yummy, they are open late (when needed the most tbh), and have a decent variety of flavors!

Extremely rude staff (male). They were out of many flavors of cookies so i asked what flavors are left. And he literally wouldnt asnwer me. Treated me like a piece of shit. If you don't like serving cookies and icecream get a better job u piece of shit. Wont be coming back.

Went at night during lunar New Year's Eve in 2023. Around 11pm. Still open but ran out of brownies. First time here so we asked about their recommendations. Worker was able to help and we got a 4 pack. Every cookie is delicious but definitely the salted caramel is the star of the show. amazing cookies. They are also on warming tray so they are nice and warm when given to customers. They also have ice cream which would pair perfectly with the cookies or brownies.

Staff was super nice ; they have 4 vegan options and also carry almond milk & almond chocolate milk, which is super cool. The cookies are good but tad sweet for my preference. Each cookie is $2.50 CC accepted

So... you want some good arse cookies, eh?! You want warm, soft, melting in your mouth goodness?! You want them late at night when you're havin' dem cravings? Mmm hmm. I hear ya. I know. Welp... Insomnia Cookie is it. THESE are those cookies, okaaay?! SO. delicious. If you didn't know by now... I'm a lightweight cookie wh0re. Love me some cookieeesss! Especially when they're warm, hot, and fresh out the oven. Oooh baby! I just can't resist. The first time I ever tried Insomnia Cookies was when I was in Miami about 6 or 7 years ago. It was in the weee hours of the morning, and I had just come back from the club. I was shocked that this place was still even open. I was expecting just the average joe cookie. But when I tasted them thangs, they were still moist and warm like they had just come out of the oven! Like whaaa? How can these things be so warm at like 2 am?? It was love. At the time, this chain hadn't migrated over to the Bay Area yet, and they were actually still new to Miami Beach. Fast forward to now, and they've FINALLY made it here to the Bay. You can only imagine how excited I was when I found out that there was a new location that just opened up in the City. I feel like my eyes nearly popped out of my head. I could not WAIT to try it. I still remembered how warm, soft, and delicious they were from almost 7 years ago. When the opportunity arose for me to take a trip to SF, I made sure that I hit this place up with the quickness! Stopped by around 5:30 pm to find that the door was locked. I was so upset at first. Turned around and started walking to my car until a gentleman from inside ran to the door and told me that they were open. Not really sure why that door was locked, but I'm glad that he let me in. It smelled so good in there. Not only do they have cookies, but they also have ice cream here too. Didn't try the ice cream this time around, but I will definitely be tasting it on a future visit. But, back to those cookies. It must have been a busy day because they were sold out some of the flavors that I was looking forward to trying. Luckily, they still had some good flavors left. Ended up getting a half dozen cookies: Chocolate Chunk, Classic with M&M's, Double Chocolate Chunk, Sugar and Oatmeal Raisin. First of all, EVERY damn one of those cookies were scrumptious. Secondly, I devoured that box on the drive home within literal minutes. Not something that I'm proud of, but that's really saying about these cookies. I mean, they were literally melting in my hands AND in my mouth. So damn soft they were. Mmm, mm, mmm. If you want a chocolate overload, you can't miss the double chocolate chunk. Chocolate all up in yo face! The sugar cookies were probably by favorite out of the bunch though. Just a load of sugary and buttery goodness. I feel like I can still taste them. Would have loved to have been able to try their white chocolate macadamia, oatmeal chocolate walnut, and snickerdoodle as those are my favorite cookie flavors, but they were all sold out. Womp womp. I guess I'll have to come back earlier on in the day to get those. But regardless, I was still able to get my cookie fix. Already dreaming about my next visit there. Hopefully they'll bring a location out to the East Bay. Until then, I'll just have to make my visits to this location in SF.

Arrived at 8pm, some of the vegan options were already sold out. Staff doesn't have much passion about the desserts, but the cookies are delicious. Would definitely pick up or order delivery.

This is not the insomnia cookies of ten years ago. cookies are small, tasted meh, and are way too expensive.

Having a hot cookie when you want it is a treat. Cookies remind me of standing in the kitchen with ingredients, mixing these, laying the rounds onto a cookie sheet and patiently waiting for them to bake. Who has time now? There are demands all around you. People want your time. Unless you have a few spare moments, turn to Insomnia Cookies. They deliver both on taste and also in transport! I enjoyed a classic chocolate chip. Rather than the typically Nestle-type chips, the chocolate was small chunks of dark semi-sweet chocolate. The cookie base was chewy. Yum! I'm going to return and try other flavors. Just making sure I have my almond or cashew milk on hand too.

Rude customer service. I asked about different flavors or which was the most popular and the cashier did not engage with me AT ALL. He was really rude. Why work in customer service if you don't like engaging with the public? The cookies were mediocre at best, you'd be better off making some on your own or putting some premade Whole Foods cookies in an air fryer. For sure will never patronize this place again.

I went to undergrad in Davis and Insomnia Cookies was our go-to dessert. Moving home to SF, we had a craving and got these. I had leftover points (!!) and there was a code for free delivery so all of this was free. These are our two favorite flavors. Delivery is quick and flawless, on time. I'm not sure how the ambiance of the in-person site is but at Davis it was a very quick to-go and you'd have your cookies done and baked and ready to eat within a couple minutes!

With Specialty's gone forever, I'm so happy there is somewhere else to get my cookie fix. And I don't have to ask which cookie flavor(s) just came out of the oven anymore since they're all warm and fresh here! Only gotcha is that I'm hesitant to try too many cookies at one time because I want to enjoy them in their freshest state (not leftover and reheated at home). S'mores: Tasted more like a chocolate cookie with gooey marshmallows, but that's perfectly alright with me. Really love the chewy sticky factor. A bit of sweet overload if you eat the whole thing though. Chocolate Peanut Butter Cup: It was more like a peanut butter cookie that happened to have a a few large chunks of peanut butter cup. The cookie base was very rich though, love how much peanut butter they used. I loved the candy peanut butter cups too, but it was weird that it was just broken into a few pieces. So only a few (big) bites had it. Triple Chocolate Chunk: I always have a soft spot for cookies like this. Traditional cookie dough with a lot more chocolate than a regular old chocolate chip. Really nice large blocks. And when you get this fresh, there is chocolate oozing everywhere. Salted Caramel: Thankfully not too salty. Some places go a bit overboard on the salted caramel fad but they found the right balance. Nice "chips" of caramel that were all melty against a rather neutral cookie base. A cookie you could eat all the way through without feeling sweetness overload.

This location has a history with cookies. Few will remember that this was actually the building where Mrs. Field's launched millions of cookies throughout the world. Fast forward about thirty years and, this long vacant corner space, this cookie shop opened in February. I noticed it as I parked my car and walked by on my way to Sunday mass in February. The scariest parts are the name and the hours... do they ever sleep/close?! Well, they were not open that particular Sunday morning as it was too early (opens at 11 am). On a shelter in place Friday afternoon, I walked in after getting my Lent Friday curry meal. I picked up three cookies, oatmeal raisin, snickerdoodle, and chocolate chip cookies (https://www.yelp.com/user_local_photos?select=Enor5bLcaHYmj7wZVIdEHQ&userid=saJuyv784apZzH--psHZ3Q). No, I didn't eat them all at once but apportioned them over three days for breakfast, reheating them in my toaster oven. Yes, they were excellent and the price was very wallet friendly (under $2.00 each). Nice part is that they were warmed when I bought them, nice perk if you want to buy and eat. Do follow their distancing protocol and instructed. Hard to beat this deal in the Financial District.

Great cookies, and really hit the spot for late night snack after a long day at the Moscone Center. Well played shade from the cashiers for calling out our Monday night drunkenness.

Wanted to try Insomnia cookies for the longest time ever. Found parking outside their building. Their store is small, cute, clean, and they only allow one customer at a time which was an inconvenience when you go with family members. However, due to Covid it is nice to have those precautions. We decided to order half a dozen cookies and eat them when we got home. Cookies looked good however; there's not many options of cookies as other places. Overall, cookies were soft, chewy, and very sweet. I prefer my cookies not as sweet and a bit crunchy rather than tender. I would probably give the place another try and order something else besides cookies.

Wow. Just wow. If you like Crumbl, you'll LOVE Insomnia Cookies. This place is absolutely amazing, and they have a big variety of things to choose from, such as brookies and ice cream on cookies. The service was above and beyond, like the cookies. The feel of the store was very comforting. Definitely a must if you're in the city!

Their Oatmeal Raisin and Chocolate Chip (gluten free if that's important) cookies are good but those are my general preferences anyway. The other cookies were just as good (try chocolate chunk, white chocolate macadamia nut, or red velvet if available). All cookies are sold warm and ready to eat. Ice cream is available if want to order ice cream sandwiches, and there's a fridge of single-servings milk. If you're splurging on cookies then this is the place to do it. They were able to fulfill orders (counts 50 or less) on walk-ins. Still, counts above 50 would have taken an hour and a half or so, just use their app to order ahead. Almost strictly to-go since no seatings and only a standing table. Located on Kearny St at the corner of Bush St so it's easy to get to and find; plenty of metered parking in the area. Also, they open until 3am! This is my go to cookie store for awhile.

The moment my girlfriend and I walked in, we were met with rude and dismissive behavior. Despite there being no line and plenty of time before closing, the two employees, who seemed to be the owners immediately rushed us to order. As we tried to decide, they whispered to each other and glared at us. After paying $9.25 for our ice cream with a $20 bill, I was carelessly handed only 75 cents in change. When I asked for a receipt, I was met with attitude and a curt "goodbye." Upon noticing I was short-changed, I politely pointed out the mistake. They begrudgingly checked and returned my missing $10, but without so much as an apology, just another dismissive "goodbye."

Constructed like an in and out kind of place, Insomnia Cookies occupied the corner where I was watching people film the next Matrix movie. So... I had to stop in to buy a warm cookie with vanilla ice cream on top. I chose the M&M cookie. The cookie and ice cream were normal. Nothing super special here.

I have heard many things about Insomnia Cookies in the East Coast but I have never try it. New, small store on the corner of Kearney and Pine. Smells amazing as you open the door. I didn't get the traditional cookies but went for the deluxe, chocolate PEANUT BUTTER cup. Just WOW! I think its super amazing because it's was fresh from the oven. Warm and perfect, and not overly sweet. The butter and chocolate just melted away. It's so good. My cookie was $3.90 which is a little steep but it's pretty big in size. I can't wait to try more tomorrow. Friends already asking me to bring them some. The staff was super nice and friendly as well.

Open late, friendly staff. My husband and I came super late, almost closing time and they were out of brownies but Nathalie insisted to make a fresh batch for us nonetheless. Sadly I didn't have cash and their point of sale device for card doesn't let you leave a tip! This is San Francisco 2024 come on! Docking 1 star for the lack of tipping ability on digital payments, but will come again!

Came here yesterday evening since we were in the area trying to kill some time before our dinner reservation. Cookies here costs $2.50 each. We originally wanted to get the oatmeal raisin cookie but unfortunately they ran out of it. We then decided to get the oatmeal chocolate walnut. We both thought the cookie tasted ok. It tasted way too sweet. My boyfriend was not a fan of the milk that they had. He said that the milk had a weird taste to it.

Enjoyed the cookies with the family. Definitely recommend if you want a sweet treat. Service was good.

I ordered chocolate chunk and when I got home and opened the box they gave me a fully chocolate cookie instead??

Let's just say that I'm so happy to have a cookie shop next to my office. It's right in the corner of pine and Kearny. They have cookies, brownies and ice cream. My first visit, I tried their cookies. I got the chocolate chunk, oatmeal, white macadamia, and snicker doodle. The cookies are nice and warm. Freshly baked and into my tummy. I will definitely be stopping by whenever I need an afternoon picker upper. The only complain is that the service is slow. We were just buying cookies, it should be like in and out but unfortunately it was not.

Cookies were okay but nothing I would go out of my way for. They weren't gross by any means, just nothing note worthy. They do have ice cream which may be delicious. I'd be up for trying that.

Insomnia Cookies is known for their late night delivery and I happened to crave the cookies late at night. So I ordered the 12 in a box deal for $20 (with shipping is +$5) and they delivered it right to my door. I wanted to take pictures of the cookies but this is how they were delivered. I'm really disappointed with the presentation and the state that they were delivered in and some of them were all broken up. If you want to get these cookies, I recommend getting them in person at the store, not delivered because they obviously do not care about the contents inside the box. Other than that, I recommend heating the cookies up for 30 seconds in the microwave and eating them with milk!

Delicious and very fresh. Saw this place on Yelp, told my bff I craving for it . 2 hours later it was delivered to my house by my bff. It was still warm and it just melted in my mouth. Thanks my BFF for the delicious cookies. Love you .

I can see younger folks, intoxicated folks, and high folks really enjoying these cookies. I wanted to try them because I've heard people talking about them but I actually thought they were mediocre. I ordered chocolate chip, snickerdoodle, and sugar and I've had better with all flavors with storebought dough or store bakeries. I will try the vegan cookies if I'm in the area just to say I did but overall this place seems super overrated.

I'm wide awake for the delectable cookies they are serving up at Insomnia Cookies! Located on Kearny Street which is a busy stretch of the Financial District of downtown San Francisco, Insomnia Cookies is a franchise that is slowly making its way to the West Coast. So named because they are open late and ready to cure any late night cravings for some baked goods, I have been wanting to try Insomnia Cookies ever since they opened a year ago, with this being this popular East Coast chain's first location in the Bay Area. Started by a student at the University of Pennsylvania, Insomnia Cookies is a chain of bakeries/ cookie shops that specialize in both selling and delivering warm cookies, baked goods, and ice cream. Getting to this location was super easy, especially since I had a dinner reservation in nearby Chinatown, so finding parking there and walking over on a warm Saturday evening was a serious possibility. The first thing you notice upon entry, is their location is super small, so small they could only safely have one customer in at a time when attempting to place a takeout order. Thankfully, I was the only customer inside at the time, and I tried getting through my order, as soon as possible, not that their one and only representative in their store was a very personable individual. Upon asking what his favorite cookie was, it was nothing but pert answers that felt I was bothering him with my innocuous routine questions. Nevertheless, I was here for one thing and one thing only, cookies. And thanks to their menu on their wall, it's pretty straightforward on what they offer everyday and how they package them for takeout. Their menu has nine warm cookies that are categorized as "Classic" and six warm cookies that are categorized as "Deluxe." Served in boxes that resemble pizza boxes no less, for the Classic Warm Cookies you can choose between a 6, 12 or 24 pack, while they have other options for the Deluxe Warm Cookies and a combination from both lists. Since it was my first time at Insomnia Cookies, I was down to try their Classic Warm Cookies, every single one of them and since their Box that they call "Sugar Rush" was a decent price point for 23 dollars for 12 Classic large warm cookies, I was sold. Their server did tell me that they were out of oatmeal raisin as this time, so I had eight cookies to select from, so I ordered the remaining eight of Chocolate Chunk, Classic with M&M's, Sugar, Peanut Butter Chip, Snickerdoodle, White Chocolate Macadamia, Double Chocolate Mint and Double Chocolate Chunk and doubled up on both Double Chocolate Cookies, the White Chocolate Macadamia, and Chocolate Chunk respectively. I decided to take my cookies home to enjoy and I am so glad I did, as the warmth was no longer in each bite, but there was a creaminess and richness with every bite along with that certain chewiness that tends to come with store bought cookies. I appreciated the size of the cookies, as nowadays the cookies that I buy in stores are getting smaller in size but more expensive in cost, but not at Insomnia Cookies as they are large and almost full meal size. My favorites were both of their Double Chocolate Cookies, whether with mint or just chocolate chunks, they were both exceptional, which was a surprise to me because normally I don't prefer double chocolate cookies, but the ones they make at Insomnia Cookies are first rate. In fact, all of the cookies sold at Insomnia Cookies were delicious, which only makes me want to come back for more, with their Deluxe Cookies sounded quite unique and delicious. They all sell ice cream, which makes for a good old ice cream sundae with a cookie on top, and they also sell cookie sandwiches, which they call 'wiches. And to top things off, they even sell a Chocolate Chip Brownies, smaller cookies called Minis, and larger cookies that they call Cookie Cakes. This just proves that they are so much more than just cookies at Insomnia Cookies, but the star product they sell are some of the best tasting and priced in the marketplace, and I am so glad they've joined the epicurean culinary world that is San Francisco. Here's to hoping that more locations of Insomnia Cookies come in the Bay Area, as we as foodies have our eyes wide open when try new things, especially when it comes to sweets as good as these!

The cookies are very average. They offer unique and different flavors so you will definitely find something that satisfies your cravings, but they are just nothing special. Personally, I think the vegan birthday cake and the chocolate mint are best cookies that they have. Don't get the strawberry shortcake; does not taste like strawberries and has some form of dried strawberry bits in it. The chocolate chip cookie is pretty disappointing given that it's the most classic choice. For the price, I'd rather just get a pack from the grocery store.

I was very excited to come try this place. I read the reviews, mostly the 1 star reviews. It was mainly about the employees... I thought I would get lucky, nope! The employee was extremely rude. I'll never go back. Cookies were sub par. The mint chocolate cookie was about 3/5. Tip to the owner: The business should also carry face mask just in case someone doesn't have one. That is if you don't want to turn customers away. Good luck with the business!

Came in on a very late night & had to wait outside because of covid restrictions (1 person at a time). No reason to complain about that, we are in a pandemic. The two ladies that assisted me were very polite I noticed they were really busy & because im indecisive I think we all were happy lol. Any-who, ordered 6 cookies: macadamia, m&m cookie, dark chocolate chip, regular chocolate chip. Overall cookies were extremely soft & I would personally be back for the macadamia. Tips are only in cash. Sucks because I only had my card & I really believe these two ladies this night deserved ATLEAST a roundup. It's 2022, find a way for us to tip through the machine- my ONLY complaint.