Insomnia Cookies

Roderick was one of the friendliest and most professional workers I’ve ever had the pleasure to meet. I had so much fun here and the ice cream was amazing. Thank you so much for making my 2nd visit ever the best!

Excellent customer service and friendly.. Great damples

Every time I’ve been here the workers have been incredibly kind. The last two visits were especially amazing. Unfortunately their correct names have not been on the receipt. Otherwise I would shout them out. I submitted surveys for them so hopefully that’s recognized. The only thing I cannot stand is that they don’t offer tips when you pay with a card or electronically. They only have a tip box for cash. Obviously a good amount of people don’t carry cash anymore and it’s incredibly upsetting that I can’t tip the really kind workers. Please offer a tip section upon check out. I looks like the Revel system so I know they can offer a tip option. Please off a tip section upon check out.

The platinum blonde girl on 1/26/25 was extremely rude and refused to acknowledge us. During open hours.

The cookies kinda suck here… but the guy running this place is super nice / down to earth. He saved the review alone. But really, how is this a chain cookie establishment and the cookies are just meh? From NYC to San Fran… did they ever make good cookies? Edit: Locals here still need an ice cream spot, so this place has a purpose given the amount of high rises nearby…

I recently indulged in the mint chocolate chip cookie from Insomnia Cookies, and let me tell you, it was a treat for the taste buds! The cookie was perfectly baked with a crispy edge and a chewy center, studded with refreshing mint flavor and decadent chocolate chips that melted in my mouth with every bite. What made my experience even more delightful was the exceptional customer service provided by a young man who helped me on both occasions. He was not only friendly and welcoming but also went out of his way to ensure that my cookie cravings were satisfied. His helpful attitude and attention to detail truly enhanced my visit to Insomnia Cookies. If you're a fan of mint chocolate chip treats, I highly recommend giving the cookie at Insomnia Cookies a try. The combination of minty freshness and rich chocolate is simply irresistible, and the top-notch customer service only adds to the overall delightful experience. Don't miss out on this delicious and satisfying sweet treat!

Grab a box and hit the road!! These creative cookies are a bring a smile. Always on theme.

Avoid delivery at all costs. They fulfill their own delivery which apparently means only melted ice cream will arrive.

Don't sleep on the vegan birthday cake!!!! Ordered for pick up on the way back over the bridge. Service was fast and great. Cookies were fresh and delish!

Food poisoning. My wife and I had bad food poisoning from these cookies recently (visit was evening of 9/26). Super unsanitary and nasty in here. I have heard of other people getting sick here also. I would definitely stay away from this dirty cookie store. I hope the health inspector audits this place soon so that others do not get sick. Go to a different location if you're craving insomnia cookies!

My daughter has been begging to try these cookies, so I ordered some and had them delivered to my job to bring home after work... we ordered a s'mores, snickerdoodle, confetti, oatmeal raisin, chocolate chip and milk n cookies (I believe it was called). They were bad but definitely not worth the hype. When they got to me they were still a little warm.

Been here a few times, but waited to review after this latest visit. I don't know if the dude behind the counter was in a bad mood or what, but I have never seen such badly prepared cookies. It's like he reached into the reject bin, scrunched them up & threw them in my box. Had I looked in the box before I left the store, there's no way I would have accepted what I was given. I had even tipped the guy BEFORE I received my order! Not that it should matter, but I really don't see any reason for the cookies I ended up with. One was even half the size of the other 2. With the exception of this visit, i bought a dozen each time. Having only had really good cookies 1 out of the 3 times I've been here, I'm probably not going back.

Paid 20 dollars to eat cookie dough. Cookies were mushy & half baked. Not my thing. 2 stars because not all the cookies were mushy just 2 out of the 6 & customer service was decent.

Smaller cookie like mrs fields and rich for what it is, but definitely can hit the spot for a late night craving or another dessert option for a group

The icecream sandwiches here are good, for sure! Gets. Lot of napkins; they can get messy super quickly! The place is small; you choose your cookie and ice cream flavors. There is a smaller size and larger size. The larger size is perfect for two people. The inside isn't much; it's small and meant mostly for pick up and take out. Great for a late night sweet tooth craving.

The cookies are great when you get them, but I'm not sure who's in charge of this location because it never seems to be open, even when it says online they should be. After placing a pickup order, I tried to wak in an hour after opening today, the door was locked. A lady come to unlock the door, let me in and rudely said they weren't open yet and the cookies were still to be baked, expecting me to just wait around. She hadn't even seen the pickup order yet. I've heard similar things from other friends, which is why most have stopped going here. Disappointing, hope they manage to turn things around.

OMG I'm freaking obsessed! My friend introduced me to Insomnia Cookies last month and I love it! She recommended I get the Deluxe Salted Caramel Cookie $4.25 each, and omfg it's effing triumphant! I told my friend that this was the best cookie I've ever had in my life and I'm a cookie monster! I've been back twice in the last month and I don't even live close by lol. Please open an Insomnia location in the Walnut Creek/Concord area! K Thanks! Bai!

Blonde brownie was stale, and obviously not fresh and cookies tasted spoiled and unbaked

*RATING IS MOSTLY BASED ON THE SERVICE Last night, my wife and I stumbled across this cookie spot that was open until midnight after coming from a friend's party across the street. We were greeted by Taylor, who had a wonderful personality and fantastic energy. It was our first time there and after I asked her what her recommendations were, she just suggested that I started trying the ice cream which tasted great. I wanted just a cookie with some chocolate chip in it so I ordered the Oatmeal Chocolate Walnut which was a part of the deluxe options. I came out warm, right from the oven, so it hit the spot especially since it was after 9pm. I would definitely go back and I really hope Taylor helps us again because her kind and warm personality reminds me to smile more.

Insomnia Cookies is only steps away from where I live, which is pretty dangerous as my husband and my sweet tooth cannot be tamed after dinner. Nice to have yet another dessert shop nearby. + The hibiscus cookie is really, really good. Definitely the best cookie that we ate by far. I believe it's a seasonal cookie, so definitely try it out before they take it away! + All cookies are warm when they give it to you in a cute pizza box, so that always makes the cookies taste better + Different sizes for you to choose from, although you don't have the option to extra-large it for every flavor + Open until midnight (if you couldn't tell by the name), and they deliver - All of the other cookies that we got were basic, average tasting cookies: chocolate chip, oatmeal raisin, and white chocolate macadamia

Insomnia Cookies made its way to San Francisco!! Their cookies are always so warm and yummy. Chocolate chip and macadamia are my favorites

Damond Is Amazing! We came for cookies but he gave us a sample of the peach cheesecake icecream and man ole man.. we got three icecreams and 13 cookies. That icecream was fire! Haven't tried the cookies yet! Dude had a great attitude and he gave us the best customer service. May god continue to bless him!

Store employee Damond could be serving shit on a shingle, and I'd still probably give this store 5 stars. This guy is positive energy personified, and I want in on that. That's also how much customer service makes a difference. Fortunately, the cookies and ice cream sold at this Insomnia Cookies are anything but shit on a shingle - they are excellent! As I said, Damond is reason enough to give this place a try, but even if he's not there (the other employees are nice too), you have to go in and get the Oatmeal Chocolate Walnut Deluxe cookie. I've liked it so much, I haven't ordered anything else. Fortunately, my wife likes to try everything, so I can say with authority that all the cookies have been excellent. They come out of a warming tray nice and warm and ready to eat immediately. I'm clearly hooked on their cookies, but I've had ice cream samples and I can say that is good as well. I'm usually not one to be so big on a national chain, but this Insomnia location, and the people within, is an exception. Go in and enjoy your dessert.

This does not make sense: When orders are placed through an app (DoorDash, GrubHub, Uber Eats, etc), those orders still have to be processed by the store. All that to say, our order had items missing and, unfortunately, we had to go through DoorDash even though they had absolutely no fault to play.

Can't resist a great chocolate chip cookie, and Insomnia hits the spot. Highly recommend the Icing Cookie'wich as well. Thank you Damond for friendly customer service, new menu highlights and an overall excellent experience.

Cookie time is all the time, especially when they're created at Insomnia Cookies, where their cookies are gigantic and served warm, not to mention available right at the foot of entrance to the San Francisco-Oakland Bay Bridge. Located on the corner of Harrison and 1st Streets in a new residential tower called Modera Rincon Hill in the Rincon Hill neighborhood of the city, which is also directly across from the freeway entrance, Insomnia Cookies is finally staking their claim to be the city's top purveyor of cookies, with this second location which just opened this past week. After previously visiting their first location in San Francisco's Financial District, I knew I had to check out this new location as soon as I could. After having dinner in the city with a friend, I remembered that Insomnia Cookies was still open just as I was driving on Harrison Street ready to get on the bridge headed for home. Parking along Harrison Street was a bit of a challenge, not to mention that being so close to the freeway on-ramp led to a lot of traffic on the street despite it being late in the evening. But after driving around, I did manage to find a spot a couple of blocks away, and I walked to their new location. There were a lot of festive balloons outside their entrance and inside this new location it is definitely more spacious than their other location in San Francisco, in addition to being both brighter and have a more welcoming vibe. The menu at Insomnia Cookies has their requisite cookies, with thirteen listed under their Classics and six under their Deluxe, in addition to two types of Brownies, six ice cream flavors, ice cream cookie sandwiches, sundaes, cakes, combos, and even sides, which consisted of cookie butter and icing. But the reason I came today was for their signature cookies and I know no matter what type of cookie I order, whether it's a classic or a deluxe, it's going to taste amazing, thanks to the abundance of fresh ingredients made with every cookie. What is nice about the menu at Insomnia Cookies is that in addition to selling their cookies individually, they sell them in packs and tonight since they were brand new, I knew I wanted to try their Deluxe Cookies and with a 4-pack being sold 16 dollars, I knew this would be a decently price point to try some of my favorite cookies. The ones on their menu that I went with were their Triple Chocolate Chunk, S'mores, Salted Caramel and Oatmeal Chocolate Walnut. Served in a cardboard box that resembled a pizza box and still warm to the touch, I managed to get home to try my first bite of cookie and I was not disappointed with any of my cookie purchases as they were moist, warm and flavorful with every bite. Plus the cookies being extra large in size certainly didn't hurt. These cookies would pair well with ice cream for dessert or a glass of milk for a late night snack, which was no doubt his intention when owner Seth Berkowitz founded Insomnia Cookies in his dorm room while he was at the University of Pennsylvania. With over one hundred locations and counting, they really have only just begun to crack what could be a lucrative market in the San Francisco Bay Area because we love our cookies and our late night snacking here, and with this location, which is open till midnight no less, and is in a central location for all Bay Area residents to have access to, as they are headed home for the evening before crossing the bridge. I am so happy that this location is here for all to enjoy, and here's to hoping that Insomnia Cookies opens more locations throughout the Bay Area so more of us can get our late night cookie fix satisfied!

It's super satisfying to just walk into Insomnia Cookies and immediately walk out with some deliciously baked cookies. The cookies are served warm, and the texture is a perfect mixture of soft and chewy on the inside yet still crispy on the outside. The flavors are pretty standard (chocolate chip, snickerdoodle, etc.), but the execution is top notch. If you're really craving some homemade cookies, but don't want to waste the time baking them yourself, this is definitely the place to visit. You could even walk out with a cookie ice cream sandwich.

Great customer service, cookies were warm , nice ambiance. I came 15 mins before closing and my cookies were still fresh and I appreciated the manager guy who made suggestions so I added a few scoops of ice cream. Pricey but worth the experience

Love my cookies and ice cream from here! Must come back whenever I'm in town! I arrive late night after the Deadmau5 block party. I very much enjoyed my cookies, they were warm and soft.

This is the place for the perfect (before) midnight snack! My favorite cookies: M&M'S, peanut butter chip, snickerdoodle! My favorite ice creams: Peanut Butter Insomniac Tracks and Minterstellar. My favorite employees: Chris and Damond.

I've walked past Insomnia a handful of times and always wanted to go in. The cookies are pretty standard. They have a great selection which also includes brownies! I got the peanut butter chip and the salted caramel. Peanut butter tasted exactly how I'd expect and the salted caramel had a butterscotch taste to it, which I don't hate. The cookies were served warm and soft, which are my favorite way to eat them, but I can't help and think that there's nothing special about them. Cute small shop, quick service, friendly staff.

Damond was so amazing. Hooked us up with some samples and the cookies were PERFECT. You see damond you know youre getting the best service youve ever had. THANKS BRO!

Chris(evening woman associate), cookie suggestions were great. My favorite NOW, is peanut butter cup cookies(fantastic with coffee btw). Wonderful shop to stop-by and pick up a warm snack for the night.

The customer service at this store was everything love going into places where people "Damond" think that was his name love his job yassss!!!! Please go stop by and get some cookies the peach cobbler but they have a lot to pick from the chocolate chip is my favorite...

The person who helped me was so sweet. While I was making my choices, I joked that I could never love oatmeal cookies. She proceeded to comp me one and said that I could be convinced. She was right! Delicious cookie and the friendliest service.

Omg, this was the best late night find ever! The peanut butter cookies and the ice cream were outstanding! Staff was super cool too. Odd location but perfect just before headed home on the bridge.

This review is way over due because I loveee Insomnia cookies. I've been a fan since I lived in nyc in 2015. I usually go to the one on Kearny street. They are always so sweet and funny. But my experience today on 1st street with Damond was yelp worthy. I was greated right away after a long day and I was in a hurry due to parking. He was so efficient, kind and personable on such a short interaction that I told him it's my new favorite location. I even forgot something moving so fast and he quickly ran out to give it to me. I'm bigg on customer service so that definitely sealed the deal of me coming back. It's a convenient location for me because it's right before the on-ramp of my commute back to Oakland.

Insomnia is SOOOO good! The ice cream is just so delicious and it's one of the few places I enjoy getting cookies from. It's open late and the people working are extremely kind (shoutout to Damond Samira who was extremely professional and kind during my visit). Would recommend this to any of my sweet loving friends!

Courteous & quick, the conversations were enjoyable and the cookies were fantastic! Great service by Damond!

Service was amazing parking was good on a Sunday cookies made to perfection customer service was excellent

Dangerous that its so close to where I live! I'm a huge fan of insomnia cookies. Highly recommend the peanut butter or chocolate chunk (thats saying a lot because usually, white choco macademia is my fav)

They literally have the best cookies and the customer service is amazing i would highly recommend!!

Damond M is the best! Always willing to go the extra mile and make this store feel like a community. Best cookie store in SF by far! A must have when you come into town.

I showed up here on a random Monday night super late. Dontae and Damond are the best. I was what the kids call "lit" and they had my back. 20/10 service

Came in 15 min to close to pick up our order & was greeted with great service from the supervisor Damond! This will be our new go-to location. Def recommend the s'mores cookie. - T & Noah

Great Cookies, Ice Cream & Great Service, Friendly, Smiles, Makes You Want To go Back Wanting More.

This location went above and beyond to make sure our cookies were made to perfection by providing a preview and then checking in as the cookie was delivered!

My daughter and I came across this location after visiting the closed Mission Bay location on Saturday afternoon. Mr. Damond was AMAZING, his presentation, customer service and cookie referrals were all 5 stars across the board. The cookies were soft, fresh and tasty! This location will be my go to when I want something sweet. Forever grateful to meet Mr. Damond and the experience was everything. Thank you

Amazing ice cream and cookie. The best part tho is the worker, damonid. He was a great personality and deserves a raise 1000%.

A close to midnight sugar craving stop at Insomnia cookies at 390 1st Street. So with it .... Awesome warm cookies with super great service . The music was a fun addition. The supervisor Damond exceeded in customer experience. Even got my LO to try ice cream for the first time , made us a fresh batch of bday cake cookies . Will be back for sure for the warm cookie cravings :)

Came on national ice cream day and cookies were in high demand. Damond (supervisor) was upfront about the short wait once we walked in and even pulled seats up for us. Had a great time talking to him, you could tell he really knew how to sell his product and just a friendly guy. Ariadne was working hard in the back to get our cookies out. Fresh from the oven and they were AMAZINGGGG!!! I dont know why the other locations have such low ratings, definitely coming back here

They do a nice job. The cookie is more than serviceable. Not spectacular but good enough to kill a sweet tooth. Here is where they get an extra star: At least their SF financial district location is open late (I think until midnight?) and the people who work there are super kind and friendly. Yes, in today's world, simple kindness will earn a star for an otherwise very edible, average cookie. Oh, I did find them just a bit too sweet -- The chocolate chip seems to have dark chocolate chips but still too sweet so not the right flavor variety you would hope to find in an awesome cookie.

The flavors were fire, the service was the best, and the vibe of the place was very welcoming. Damond took my order and even let me try other flavors while I waited. I came in 10 mins before closing and I didn't feel rushed whatsoever. This goes to show the customer care is a big focus of this business! I can't wait to return and try other exciting flavors.

Customer service was fantastic. Sending cookies to my son from the East coast and the gentleman that answered the phone was happy to change the delivery time to get them there sooner. Super friendly and accommodating! Thanks so much! Hopefully my son enjoys his birthday cookies!

I love Damond because he is very nice and his service was amazing and he made my ice cream with love

Damond is a legend!! First time trying Insomnia Cookies and it did not disappoint. Fantastic service!

What an amazing experience!!! Damond is a true gentleman. He showed all the best flavors of their amazing ice cream and I had to get a few cookies. The peanut butter cookie with ice cream was to die for. I will definitely be back not only for the cookies and ice cream but for the awesome service Damond provided.