Insomnia Cookies

Visited the Navy Yard location and was treated with so much care and patience. I wanted to try some of the ice cream flavors and I was also unsure of which cookies I was going to choose. Imani exhibited great customer service and was very knowledgeable about the items. She went above and beyond to help me.

We ordered through the app and had an issue with the DoorDash driver. When we called the store, the manager Ray Howard was absolutely fantastic and handled the entire situation. She was very professional, very understanding, and very accommodating. It's hard to find that kind of customer service nowadays.

The worst customer service experience I’ve had at an insomnia location and I’m a frequent customer. Firstly, there was only one person working the register and preparing orders. I waited at least 15 minutes before it was my time to order. However, the employee simply left to go into the back. And I get it - she had other things to do - but a “one moment ma’am, I apologize for the continued wait” would have made a considerable difference in my experience. When she did return, there was still no communication; instead, she prepared delivery orders on the counter in front of me. After waiting an additional 5 minutes, I was finally acknowledged and allowed to place my order. And of course, I didn’t get any of the cheeky banter she had with the white customers before me. Just all around unpleasant and I’ll be sticking to the VA location.

I ordered cookies through UberEats and my cookies never got delivered. UberEats told me that I needed to call Insomnia directly which I did. They said that they went through a 3rd party company and that he said that the delivery person delivered them and put them in the lobby. The individual did not. Now my kids are without cookies and I'm out of $26.

I love insomnia cookie!! This location was good and the woman who helped us was extremely nice aswell. Oh yeah and of course the cookies was hitting!!

I used to love insomnia cookies but haven't had them in years. These have gone way down hill. Try any other real bakery

So glad this new location in Navy Yard finally opened. The employee behind the counter was friendly and provided great service!

Insomnia cookies is awesome! Melt in your mouth cookies with a wide variety of flavors and vegan and gluten free options. We showed up right at opening and some of the cookies were literally still in the oven, and they came out warm and smelling incredible. The service we received was unbelievably cheerful, friendly and customer centered. Can't recommend them enough!