Insomnia Cookies

The worst customer service experience I’ve had at an insomnia location and I’m a frequent customer. Firstly, there was only one person working the register and preparing orders. I waited at least 15 minutes before it was my time to order. However, the employee simply left to go into the back. And I get it - she had other things to do - but a “one moment ma’am, I apologize for the continued wait” would have made a considerable difference in my experience. When she did return, there was still no communication; instead, she prepared delivery orders on the counter in front of me. After waiting an additional 5 minutes, I was finally acknowledged and allowed to place my order. And of course, I didn’t get any of the cheeky banter she had with the white customers before me. Just all around unpleasant and I’ll be sticking to the VA location.

I love insomnia cookie!! This location was good and the woman who helped us was extremely nice aswell. Oh yeah and of course the cookies was hitting!!

Great cookies! Very soft and warm. Very pricey though! Huge cookies… the young lady at the register was very helpful lol she had me to sign up to get a free cookie. Will be visiting again!

So glad this new location in Navy Yard finally opened. The employee behind the counter was friendly and provided great service!

Insomnia cookies is awesome! Melt in your mouth cookies with a wide variety of flavors and vegan and gluten free options. We showed up right at opening and some of the cookies were literally still in the oven, and they came out warm and smelling incredible. The service we received was unbelievably cheerful, friendly and customer centered. Can't recommend them enough!

I ordered cookies from here for a gift for a friend. She loved them. They were delivered warm and exactly on time even after the driver had troubles finding her house. Totally recommend the cookies and the driver.

Was so sweet and good to hv after a meal😋

I ordered an ice cream cookie sandwich and they handed me a scoop of ice cream in a cup and two cookies that were falling apart and told me to put it together. Like, I’m sorry, which one of us works here?