Instrata Little Italy Apartments

Olivia helped me set-up and gave me an initial tour of the property. She was extremely friendly, knowledgeable, and really funny! She took her time to show us multiple setups of the same floorplan just so we could get an understanding of how the layouts could be different utilized. She made it a very easy choice to sign a lease here. Veronica made the move-in process so easy on my move-in day! She showed me everything I needed to know and was so warm and welcoming. She was responsive all through the leasing process as well and made it easy to do everything needed to get my keys. I cannot say enough nice things about these two in the front office! Cant wait to live here!

I have lived in the building for 5 years now. The new management is very attentive and quick to respond and resolve any issues, as well as friendly at all times. Olivia has been especially attentive in helping to rectify some matters I was facing (through no fault of the building). I recently moved units and she was super helpful in making sure that the transition went as smooth as possible. I would highly recommend this building as it provides that community feel that some of the larger buildings do not have.

Our experience in Instrata has been amazing. From the moment we toured the community, we felt welcome and cared for by the outstanding staff, Veronica does an exceptional job; she is very professional and made the application and move-in process stress-free and incredibly smooth. The team is always quick to find solutions to any issues in the most effective and efficient way. The location, the amenities, the community, and the staff all make Instrata a wonderful place to live.

I am extremely disappointed with my stay at these apartments! From the very beginning, there were problems with the elevator — it was constantly out of order, which caused a lot of inconvenience, especially on higher floors. The parking garage had a leaking roof, and water was dripping onto the cars, which is completely unacceptable for a residential complex. There were also times when there were no available parking spots because someone else would park in your assigned space without warning. As for the soundproofing, it was horrible. You could hear everything: from the trains passing by just a few meters away to the footsteps of neighbors. It was impossible to sleep. After the management change, things only got worse — the elevator and parking issues kept piling up, and the new management clearly wasn’t interested in fixing any of them. But the worst part was the security deposit. After we moved out, they kept our $900 deposit and demanded an additional $1,300 for some "damages" we were never informed about. It honestly looks like an attempt to extort extra money without any valid reason. Overall, I would absolutely not recommend this complex. It's better to look for somewhere more reliable with proper living conditions.

*Update from my last post 6mo ago* (My last post from about 6mo ago was specifically and directly associated with the previous property management company, who managed the building until October 2023 when it was still called Broadstone Little Italy) In November 2023, the new and current property management company, SRG Residential, took over. The name has since changed to Instrata Little Italy. They saved this building and it’s honestly been like a 180 ever since. They came in and from the jump drove straight in to identify and understand all the issues left by their property management predecessors and then worked really hard to reconcile and mitigate them asap. I love this area and the building and, if not for them, would have moved out by now. So here are my thoughts, as someone who has lived here (2BR/2BA) for almost a year: - AMAZING location (walkable neighborhood, lots of bars, restaurants, shops, parks, easy to get onto the highway, close to the water, walkable to Embarcadero and gaslamp, the trolley stop is literally 2 blocks away, lots of close bus stops, 9min drive to the airport) - reasonable prices for building parking - pet friendly (lots of people in the building have dogs which rocks) - Enclosed outdoor area for pets with a dog wash station (the only bummer is that the area is a bit small, and so it’s mostly used for dogs to relieve themselves. Between that and the size, it tends to smell at times and can’t really be used as a place for dogs to play) - apartments price range (I’d definitely say it’s a bit more affordable than other buildings in this area, esp for the size of the units/amenities) - property overall is well maintained and cleaned - maintenance has a pretty quick turnaround time to help address any apartment or building issues - property management team is readily available to chat and help answer questions in person or via email (BEWARE: they have dog treats so if your dog is anything like mine then they’ll always want to stop by..and Veronica will spoil them with pets and treats) - good amenities (pool, hot tub, gym, spinning room, virtual golf (never tried it though), study areas, business center to print/fax, “zen garden” (super chill place to go outside with comfy chairs to read, chat, make some s’mores, etc), public gas bbqs, and areas to host get togethers/parties (some of the areas can even be reserved) Overall, I’d say 4.5 stars!

The worst rental experience of my life. Warning: SCAM! We lived in this apartment complex for 15 months, and I have plenty to share. Let’s start with the most important part: not only did they refuse to return our security deposit, but they also charged us an additional $1,264! In total, $2,164! I had read reviews about similar situations and expected some shady practices, but I never thought it would be outright fraud. Now, let me break it down for you: 1. Noise. The complex is so loud that you and your kids can forget about getting a decent night’s sleep (especially if, unfortunately, you decided to move in with children). The cheap windows let in every sound—trains, planes, and homeless people yelling right under your window. At one point, there were terrifying screams coming from the apartment above us. It sounded like a woman was being abused, and we were so scared we called the police. Did the complex do anything? No. 2. Cockroaches. Yes, they’re here, and it’s disgusting. I had to spend my own money to get rid of them, even though other reviews also mentioned this problem. 3. Filth. The carpets in the hallways are never cleaned, and stains from neighbors’ trash remain there for months. The dog park smells so bad that it’s impossible to take your dog there for a walk. 4. Constant breakdowns. • The parking gate didn’t work for months and was constantly breaking down. • The elevator was also out of order regularly. • The fire alarm frequently went off for no reason. 5. Flooding and water issues. During a fire caused by someone throwing burning trash into the dumpster, the entire piping system was destroyed. Water leaked onto cars parked on the lower levels, and everything was soaked. Then, for several days, we had no water at all! All repair deadlines were ignored, and we didn’t receive any compensation for the inconvenience. To take a shower, we had to leave the faucet running for two hours just to flush out dirty water. 6. Appliances. • The washing machines are old. Ours was completely covered in mold when we moved in, and no one replaced it. • The refrigerator didn’t work at all when we moved in. (Thankfully, that was replaced.) I had to clean the mold myself. 7. Terrible amenities. The pool area is way too small for the number of residents. And if you plan to relax in the jacuzzi, get ready to hear trains passing right next to your building. They had promised us good soundproof windows, but that was a lie. Important: When we first moved in, the complex was under different ownership. Many of the positive reviews you’ll find were written about the previous management. All the old staff have left, and the new owners are only focused on squeezing as much money as possible from tenants when they move out. My advice: I sincerely hope this review helps people avoid this nightmare and find a better, more honest place to live.

The Instratta operation is first class all the way. From the beautiful grounds, to the repair man Marco, the amenities, and to Veronica and her team running smoothly and with charm and professionalism. Couldn’t be happier here. Fantastic all the way around!!!

Veronica-Thank you again for working us in your busy schedule today. We love the property and you were an absolute joy to work with! You were professional, kind, knowledgeable, and fun! Best tour and property from the entire weekend! Have a great weekend! Chris & Mellony Harris (Luke’s parents from Virginia)

This is a review in response to Lily. Lily, the Events Calendar was posted in late October hence the first event beginning on Halloween. I've been living at Broadstone for a couple years now and have attended a few events the previous management team hosted. Their events calendar do not resemble this nor are they ever in black & white. I apologize for having to bring this to your attention but needing to call a spade a spade.

Unfortunately, my first review on Yelp has to be a needs improvement review. Moved in early last year and since Sares Regis taking over towards the last quarter of 2023, things have been missing the mark. Communication is slim to none. On the first week they managed, there was zero hot water. We were given falsified phone numbers on the letter Sares Regis posted on our doors. Corporate voicemail doesn't work. Called the front desk in hopes the call would be forwarded to somebody, nothing. We had no hot water from evening to early afternoon the next day. No email. No update. Graystar would never be short of this. They had weekly updates and as soon as a maintenance item in the building was broken, you heard about it. Not from a neighbor but from the people who manage the building directly. Then, a month later, we were loudly startled by fire alarms. Most of the building waiting outside with firemen. Where is anyone from this office? Heard from a neighbor maintenance was on vacation for two weeks so we had no maintenance. Apparently, another neighbor had to call a former Graystar employee to get access to the building.... Not sure if that's a rumor but that's what's being said. Elevators are never working. The lobby one is always down. Have to resort to the other elevators. Sometimes those are not operating. We will be without one or two elevator for days. Callbox at one point wasn't working for a week. Cockroaches everywhere. Packages stolen. Mail Room looks like an unorganized warehouse of shipping boxes. I would see the previous employees at Graystar wheeling a cart to deliver packages just to do something nice for us. One Sunday I came by the office to see where my package was, a few times, actually, (morning and afternoon) and nobody was there. Nobody was there all day! Went to Waterfront for a drink with some friends around 4pm and still, nobody inside! Odd when their hours are posted as 10am - 5 pm on weekends. Maybe they were on tour all day? Who knows when half the building is so empty. All my neighbors are moving out. At this point, reading reviews just reminds me that these tenants have no idea what they're in for. Have to start looking at some other buildings in the neighborhood now.