InterContinental Alpensia Pyeongchang Resort

I have been staying here for 4 nights so far and though the room was clean, the interior seemed old and not reflective of what i expect from a 5 star hotel. The service is generally ok but one thing that shocked me was the laundry service price. I expected it to be per kg just like how laundry machines work but it was actually per piece! I was charged 157,500 won for this two bags of laundry! Personally, it was very unreasonable pricing. I should have asked but the receptionist should also be open about the pricing and let me know first before agreeing to it. I was shocked and felt like it was daylight robbery because the markup was way beyond what a reasonable person would have expected.

We stayed at the InterContinental Alpensia Pyeongchang during a winter ski trip.|Check-in was smooth. As the hotel was fully booked, we were not able to receive a room upgrade or late check-out. However, we were offered points instead, which was a very nice gesture and showed recognition of IHG elite membership.|The ski resort, restaurants, and convenience stores were all within a 5-minute walk, which made our stay very convenient.|Overall, it was a pleasant and comfortable experience for a ski getaway.

I was extremely impressed with the customer service. The Concierge, especially, who arranged private taxi with a woman ‘Speed Racer’ whose car and driving were clean, fast, friendly, and smooth. The front entrance is also steps away from a gorgeous lake pavilion alluding to Gyeongpo’s walking trail near Gangneung Beach. If you’re looking for mountains, sun, water, wine (they have a wine shop) and warm smiles. This is the place.

In the Late 1900s the area was far lands abandoned due to soil depletion. This didn't stop the UnGrounded Minds from envioning it...The Luxury Hotel was drawn in 2003 by the Artisans, Built by the strong hands for 6 years, then it finally was opened as the InterContinental by the public-servants on 21 December 2009. Making a successful bid for the 2018 Olympic Winter games. Fast forward to the summer of 2025...you can have the beautiful resort all to yourself, or you can tell the others about it.

A miss for us. I guess we were expecting Lake Placid of Korea or Park City of Korea. Did not meet the mark for us by any stretch. This so called resort is in the middle of nowhere. So you’d expect a lot more on property but really everything is a ++ charge. Maybe by default Intercontinental hotels get the five stars but there isn’t enough provided here compared to other five star hotels. No pool. There is a pay as you go jacuzzi and sauna but men or women only so we had to split up the family for that. We struggled to find a days worth of activities in May on a three day trip. Excited to get back to Seoul. Crazy thing is we didn’t find the people as friendly as what we’ve been used to either. I think they would have rather we we left the kids home. No upgrade for Diamond Elite and the place is a ghost town, that’s strange also! Won’t be back but I guess we’re glad we punched the ticket. I’m guessing Coke in the winter. Off season isn’t worth it. Maybe a 3.5 star really but not 5 stars sorry.

A highly Thankfull to front team off intercontinental, Helping me on getting Shuttle bus arrangemnt to seoul,

The hotel is in a great location. There were dining options in the hotel but many others nearby with a variety of local and western cuisines. Very convenient for skiing and the slopes were well maintained with friendly staff. The water park was nearby and the slides were fun even for a single adult. The hotel staff was Fluent in English and very helpful. The room was comfortable and clean.

Our stay was truly exceptional! The front desk staff, particularly Ms. Yubin, were incredibly helpful and went above and beyond to ensure our comfort, including assigning us a beautiful room. The spacious, clean, and quiet room provided the perfect environment for relaxation. The breakfast buffet offered a wide array of delicious dishes. However, a wider selection of fresh and seasonal fruits would have further enhanced the dining experience. The hotel’s serene location, nestled near a small mountain, provided a peaceful retreat. The well-maintained walking path around the hotel was perfect for a leisurely stroll. We look forward to returning to the resort in the future.