InterContinental BEIJING SANLITUN

We had a fantastic stay — it was flawless from the moment we made the booking, to after we checked out. Ahead of our stay, they made a booking for a restaurant on my behalf, and even rang me from abroad to discuss the best time to do up some decorations for the room as we were celebrating my boyfriend’s birthday and I wanted to surprise him. We were delighted to step into the room that evening with fresh flowers, balloons, and a neon “Happy Birthday” sign greeting us. Throughout our stay, the front desk, reservations team, concierge, and housekeeping team were so helpful, responding to all our messages swiftly and delivering service with utmost professionalism. The level of thoughtfulness, attention to detail, and overall service we experienced was truly unparalleled. The room was always spotless and we felt so comfortable staying there. Housekeeping also wrote us notes to inform us that they had rearranged my makeup on the counter so I could access it more easily (but that if I didn’t like it they wouldn’t touch it again), and that they had retrieved from the bin and set aside a box of (expired) medication just in case we had thrown it out by accident. We even came back one evening to find that they had cleaned our boots even though we hadn’t requested for a shoe shine service! Amazing location, and the facilities and amenities were great as well — we particularly enjoyed our 90min massage treatments at the hotel spa, which deserves another 10/10 review altogether. Shoutout to Jenny from the reservations team, who made sure we were going to be well taken care of prior to us even setting foot in the country. Shoutout to front desk staff Nora too, who checked us in and out, and was so lovely, friendly, and warm — all smiles, eager to help, and even sent us off with a bath bomb as a little parting gift!

The excellent service I encountered! This trip was already very pleasant, but the young men and women at the hotel, especially the Guest Relations Manager Xiao Yang and David, truly provided service that touched my heart!I must say, Xiao Yang's smile is truly magical! From the moment I entered the door, she greeted me with a warm smile. The check-in process was smooth and considerate, and it felt like she had thought of every detail, being extremely thoughtful.

Stayed 3 nights – loved it!First time in China and was truly impressed. Staff were warm and professional.Room was clean, fresh-smelling (no smoke), spacious, and the bed was super comfy.Housekeeping was excellent. Loved the Byredo toiletries.Great location in Sanlitun – walkable to everything.Breakfast was varied and tasty. Fried rice at the restaurant was delicious.10/10 – would stay again!

Wonderful Stay – Highly RecommendedWe had an excellent experience staying at this hotel and would highly recommend it to anyone visiting Beijing. The location is unbeatable, with a shopping center, numerous stores, and plenty of dining options right at your doorstep.The breakfast was a standout feature—truly one of the best we’ve experienced in terms of variety and quality. Everything was fresh, well-presented, and delicious, making breakfast a highlight of our stay.Our room was very spacious, and the bed and pillows were incredibly comfortable—we slept like babies each night. The complimentary drinks were a thoughtful touch, and we enjoyed relaxing on Level 3 to sip them in a pleasant atmosphere. The mini bar’s complimentary items were also much appreciated.Another big plus was the excellent soundproofing; we didn’t hear any door slams or hallway noise throughout our stay, which made for a peaceful and restful environment.Overall, this hotel exceeded our expectations, and we would gladly stay here again the next time we visit Beijing.

Hotel Review: Intercontinental Beijing Sanlitun Stay Dates: 27th – 29th March 2025 During my travels through Asia, my stay at the Intercontinental Beijing Sanlitun was a standout experience, showcasing world-class hospitality right in the heart of Beijing’s dynamic Sanlitun district. Perfectly located with easy access to the city’s cultural, culinary, and commercial highlights, this hotel is an ideal base for both business and leisure travellers. From the moment we arrived at the airport, the service was seamless — we were met at the gate, smoothly transferred to the hotel, and guided effortlessly through check-in straight to our room. Every part of the arrival experience was professional, warm, and incredibly well-organised. We stayed in one of the hotel’s spacious suites, which offered a blend of understated luxury and homely comfort. The city views from the suite were stunning, and the room was designed with thoughtful attention to detail — from the bedding and lighting to the stylish decor and generous bathroom amenities. The hotel amenities were exceptional, particularly the spa and gym, which are among the best I’ve experienced in Beijing. Whether you’re looking to unwind or stay active, these facilities provide everything you could ask for in a luxury setting. Dining was another highlight. We tried two of the hotel’s restaurants, and both impressed with excellent cuisine and service. The club lounge also deserves special mention — elegant, quiet, and offering exquisite food throughout the day in a beautifully styled environment. Breakfast, served both in the main area and the lounge, was extensive and of outstanding quality. The staff throughout the hotel were attentive, reliable, and always happy to help, consistently delivering a level of service that made us feel genuinely valued. It truly felt like they went out of their way to ensure our comfort and satisfaction. A special thank you to Mark Sun and Jeff Zhang, whose professionalism and warm hospitality made a lasting impression on us. For the overall quality of experience, comfort, and impeccable service, the Intercontinental Beijing Sanlitun offers superb value and a memorable stay. I would highly recommend it to anyone visiting Beijing who wants to enjoy the city in style and comfort.

had a fantastic stay at the InterContinental Sanlitun Beijing. Leslie, the manager, was incredibly responsive and took care of every need promptly, which truly made our stay smooth and enjoyable. Alex, who manages the breakfast area, was warm, friendly, and genuinely attentive—he made mornings a real pleasure. The hotel concierge team was also excellent, handling all our deliveries efficiently and with a smile. Exceptional service all around! This hotel is also located right at Sanlitun Soho ! Lots of shopping to do here 💛💛

We were disappointed with the Intercontinental Hotel or we should say we have higher expectations for an international 5-star hotel. Check in was very disappointing. Our check in time was 3 pm. We arrived at 3:40 pm and was told our rooms are not ready yet and recommended that we go have a walk around the area and come back in an hour! Honestly, after a flight, we just want to get rested and then have dinner. With no choice, we went for a walk. We came back after more than an hour and our rooms were still not ready! Front desk told us to sit in the lobby and wait for another half an hour. No one came to ask us if we need anything while we waited. After more than half an hour, we were so tired that everyone asked to go inquire when will the rooms be ready. STILL NOT READY! But they said we can go to the rooms and if we needed adjustments, they can look after it later. The room has NO PRIVACY! The shower and toilet are separated but only has one sliding glass door that encloses one or the other at a time and you can see through. The bathtub is in the open. The hand sinks and counter design is so bad that every time you do anything with the water, you get drips on the floor. The shower faucet is the worst design I’ve seen in any hotel, so hard to adjust the temperature cuz you cannot figure out how much you’ve turned. And they all leak! Housekeeping was not professional enough. We found amenities that were not there the second day which means they didn’t give them to us the first day. Our mini bar was not refilled on the second day and I have to call front desk to refill it. There were still soap scums on the shower door handles and behind the wash basin. And interestingly, we found spelling mistake on the room service reminder card. That’s not acceptable for an international 5-star hotel. Breakfast has lots of choices but taste was just ok. We’ve had better at 4-star hotels. Location is very convenient to the adjacent mall with tons of restaurants and choices. However, the amount of people smoking in front of the hotel was not acceptable. Maybe they were too busy on check in day that they cannot have someone outside the hotel to inform people they cannot smoke there or it was some prominent guest smoking there and they didn’t dare to stop him but that one thing I noticed when I got out of the car upon arrival: SMOKING! Was glad there wasn’t much cigars smell after moving away from the front door. And people do not respect personal space. They stand so close to me and talked loudly. It was too uneasy. And they budge! My friend told me I have to be demanding and “bitchy” in China if I want things done but it’s hard being a Canadian for 40 year. Overall, I was not getting what I paid for.

Nice big and modern room and quiet for a good night sleep. Good choice of restaurants (Chinese / Grill) of high quality!, especially the Michelin recommended grill restaurant! The personnel is very kind and helpful and live up to high service. A special thanks to Daniel, one of the manager of the breakfast, lunch and Chinese dinner restaurant, who made us feel very welcome and delivered excellent service! Overall great stay and happy to come back here anytime.