Luc A (.
Google
I want to give this place 4 or 5 stars. On several levels, like reception and lounge, it was decent.
But the hotel was incredibly overpriced (more than $600 for what was a very basic room) and had tired, disconnected, and average (certainly not exceptional) service. There were very few benefits for being a Diamond Elite and Royal Ambassador member. The concierge helped with dinner plans, which was appreciated.
The concierge also up-sold us on a “VIP transfer and escort service” for $565. This was a COMPLETE SCAM. It was way overpriced and the experience was actually slower and worse than coming to the airport on my own. The car was an old taxi, not the promised limousine or even a Mercedes van. The taxi was cramped and dirty. It was a small van and not at all the black car service that was promised (and charged). The person who helped us at TLV airport (Gila) was very sweet, but there was zero benefit from this promised service. When the concierge up-sold us on the VIP service, we were told it would give us front-of-the-line privileges and separate lines for the various checkin stations. This was just not the case. We waited like everyone for checkin, security, and immigration. I stood in the exact same lines, waiting even longer than I did two months ago when I flew the same route! It was a complete scam, with zero advantage, and none of the promised front-of-the-line privileges. And all for the cost of $565! This was made even more scandalous and corrupt by the fact that DAVID INTERCONTINENTAL endorsed and even pushed the lie. Shame on you!
The DAN lounge (near C gates) at TLV was also the worst in memory with stale vegetables, expired yogurt, rude staff, and dirty furniture, surfaces, and food area. So this hotel was a pretty big waste of money.