"Sublime settings among city hotels are rare, and none outdoes this site: Overlooking the 800-year-old Golden Lotus Pagoda on Hanoi’s largest lake, it is ten minutes by car from the city’s hip historic center (an excellent city map is presented along with your room key). The 359 stylish guest rooms have headboards crafted from intricate hill tribe textiles, funky birdcage-inspired bedside lamps, and bathrooms equipped with powerful showers and double sinks. Most standard rooms have lake views; on the downside, they suffer from thin walls that fail to block out occasional hallway noise. The three on-site restaurants and bars will more than satisfy anyone too rushed to explore Hanoi’s rich and diverse dining scene. Café du Lac stands out here for authentic French brasserie fare, as does the Sunset Bar, poised on its own island in the lake and accessible by a romantic torch-lit bridge."
"The InterContinental Hanoi Westlake offers waterfront bungalows with resort-style charm. It features expansive balconies with lakefront views, a pool, fitness centre, spa, and a variety of dining options including a French brasserie, Vietnamese bistro, and Italian pizzeria." - Pruepat 'Maprang' Songtieng
"Known locally as Ho Tay and situated just northwest of the Old Quarter, the city’s largest lake is the backdrop to this whitewashed hotel, whose layout fittingly mimics the shape of the open lotus flowers that line its shores. The main building houses about half the rooms, most of the lounges and restaurants, and a bright atrium lobby with an elegant 23-foot crystal chandelier for a focal point.Lit at night by torches, a hedge-trimmed walkway leads to a small island where you’ll find the Sunset Bar (no surprises on the name), as well as threepavilions with additional rooms built on the lake. Accommodations start at a generous 460 square feet and feature contemporary furnishings, marble and wood floors, stone wall accents, and Vietnamese timber shutters, as well as roomy soaking tubs, padded leather headboards, and private balconies with views of the lake or Hanoi ’s skyline."
"Known locally as Ho Tay and situated just northwest of the Old Quarter, the city’s largest lake is the backdrop to this whitewashed hotel, whose layout fittingly mimics the shape of the open lotus flowers that line its shores. The main building houses about half the rooms, most of the lounges and restaurants, and a bright atrium lobby with an elegant 23-foot crystal chandelier for a focal point.Lit at night by torches, a hedge-trimmed walkway leads to a small island where you’ll find the Sunset Bar (no surprises on the name), as well as threepavilions with additional rooms built on the lake. Accommodations start at a generous 460 square feet and feature contemporary furnishings, marble and wood floors, stone wall accents, and Vietnamese timber shutters, as well as roomy soaking tubs, padded leather headboards, and private balconies with views of the lake or Hanoi ’s skyline."
"Known locally as Ho Tay and situated just northwest of the Old Quarter, the city’s largest lake is the backdrop to this whitewashed hotel, whose layout fittingly mimics the shape of the open lotus flowers that line its shores. The main building houses about half the rooms, most of the lounges and restaurants, and a bright atrium lobby with an elegant 23-foot crystal chandelier for a focal point.Lit at night by torches, a hedge-trimmed walkway leads to a small island where you’ll find the Sunset Bar (no surprises on the name), as well as threepavilions with additional rooms built on the lake. Accommodations start at a generous 460 square feet and feature contemporary furnishings, marble and wood floors, stone wall accents, and Vietnamese timber shutters, as well as roomy soaking tubs, padded leather headboards, and private balconies with views of the lake or Hanoi ’s skyline."
A Wonderful Stay with Exceptional Service
We had a great time staying here for a couple of days. The service was truly outstanding. What impressed us most was how the staff handled a small issue we encountered — a tiny problem with the sink. As soon as we mentioned it, the manager immediately sent someone to fix it, and shortly after, we received a plate of fresh fruit along with a warmly-typed letter of apology.
Even more surprising, the next morning, the manager personally came to our table during breakfast to apologize again. We still wonder — how did he know which table we were at? Truly incredible attention to detail!
Highly recommended for anyone looking for a stay with genuine care and hospitality.
Mari Devold
Google
What a perfect place to start to our Vietnam vacation. After a long flight and a first meeting with the craziness that is Hanoi traffic it was lovely to be greeted with friendly faces and a beautiful room. The service was on point and they were super helpful with talking to drivers and arranging trips for us. It was also a blessing to retreat to the quiet hotel after exploring the loud and flashing city centre. The only downside is that it's a bit dated, but we only came to this conclusion because we couldn't fault it for anything. Would love to come back.
Trip.com Member
Google
We stayed in this room for our honeymoon and the staff went above and beyond. Everybody was incredibly helpful and always had service with a smile. The breakfast selection was huge and all very high quality food and drinks. Room service was fast and very polite. The rooms are beautiful and clean. There is a lot provided in the rooms and everything feels very well thought of. The staff is always willing to help or answer any questions or concerns you might have. If I could give them an 11 out of 10 rating I would without hesitation
Dung Duong
Google
I had good time with my business trip at Intercontinental Westlake. I had early fight to NoiBai and tried to check in early . I was supper happy that the room was ready and staff were very helpful in supporting me upon arrival .
The room was so nice floating on the most beautiful lake i didn't have experience like this before . I really loved place and it was so private .
Entering to restaurant for breakfast meal .. so warm welcoming from the staffs at entrance to table. I was recommended coffee and tea. I loved Vietnamese coffee here - so good taste . Huge buffet selection with all Hanoi traditional foods - Pho was the best...chef always smiled and brought food for me ( Pho & Omelet) even the buffet style. Restaurant Manager and staff were looking after me so well during breakfast period.
On top of that I had good chance to meet Mr Venkat Sundaram - Hotel manager. He was so kind person come to check my stay and gave alot of tips for guest specially who has first visit Hanoi. He was very professional in customer service . I was happy with my holiday and definitely come back this hotel soon.
Really good vacation in Hanoi !
Tiệm Hoa Mười Giờ
Google
The breakfast buffet was extensive and delicious, with plenty of options. The staff throughout the hotel were exceptionally kind and supportive. Our room was super clean with great view. Overall the service was truly top-notch- definitely 5 stars🇻🇳
Phatarin Suankoggruad(Pi)
Google
Dear Andrew Davidson,
(General manager)
Thank you for your warm message! I truly appreciate the hospitality and service during my recent stay at the InterContinental Hanoi Westlake.
Even though I checked in late at night, the staff greeted me with a warm welcome that made me feel right at home. The service provided throughout my stay was exceptional, and it truly enhanced my experience.
I enjoyed the beautiful surroundings of the hotel, the delicious dining options, and the comfort of my room. We look forward to my next visit and will be sure to share my positive experience with friends and family.
All the best,
Phatarin Suankoggruad (Pi)
Nicholas Renwick
Google
Large and lush resort on the lake. A little out the way from the Old and French quarters but that was nice for the end of our trip. It’s quiet. The pool is gorgeous. We had an over water room too. The hotel technology is old, TV and phone etc. Also the room air con didn’t get very cold. Breakfast buffet was very good with something for every taste.
222chuc
Google
The restaurant for breakfast provides a wide range of food to meet the needs of customers coming from around the globe. The variety of food includes Vietnamese, Korean, Chinese, Indian, Japanese... One can hardly try all in just a morning. ||The crew provides excellent services to ensure every customer's satisfaction. On the first day of our stay, we voiced about that the beacon should be tenderer so that it's easy to chew. The next morning, we were provided with a dish specifically cooked for us; the tenderness of the beacon was just right. We highly appreciate the help of NHU, the lady in black suit, to kindly arrange this. She's really considerate and understanding. ||This is a marvelous hotel with warm hospitality.