InterContinental Kansas City at the Plaza

We had a lovely stay at the Plaza last night to enjoy the lights at the Country Club Plaza. The room was spacious and clean, the check in easy and friendly. The front desk followed up via text to make sure our room was what we hoped for! Good in room coffee but real creamers would have been nice with the Keirig! Bed was comfortable, plenty of outlets and nice smelling bottled bath amenities. Cozy bar and patio off the lobby. Can't beat the location!

Everything was great her room was clean, the furniture was nice not worn with a balcony that offer left to plaza that was wonderful. The young man helping us check in was a very polite young man. Our only problem was one with parking and they remedied that quickly.

Overall a great stay at the intercontinental on the plaza. I was surprised by an unrequested upgrade to the club level, especially since I was staying on a Chase rewards night. The hotel is in an excellent location and close walking distance to all of the plaza amenities. The lobby and overall facility are excellent. The room was also really nice, it was spacious and clean. Minor complaints all relate to the bathroom and the large amount of caulking that was used to cover poor quality renovation. I'm also not a fan of the wall, mounted bathroom amenity soaps as they're difficult for the small children to reach when they're trying to wash their hands and seam less sanitary than individually wrapped ones. We did visit the pool while we were there and that was a great experience, a very cool pool area. The club lounge was nice, it seemed mostly geared towards adult beverages. We visited it for breakfast which was good as they had eggs, sausage, bacon and breakfast potatoes in addition to some pastries. We also visited it for dessert hour which was just a few small desserts but a large liquor selection that didn't really apply to us since we don't drink. The best perk for my perspective was the mini fridge they kept stocked with diet Coke. Overall would recommend, great stay.

I recently had a disappointing experience at the Intercontinental Hotel that I feel compelled to share, particularly concerning the lack of security surrounding the parking garage. On the evening of November 5, 2025, my vehicle was stolen just two hours after I checked in. This incident has led me to question the hotel’s claims of adequate on-site security and proper precautions. I was assured upon check-in that my vehicle would be safe, yet the rapid theft of my car raises serious concerns about the effectiveness of these security measures. To make matters worse, I was not informed about previous vehicle thefts occurring on the property this year. This lack of transparency is unacceptable, especially considering the premium rates guests pay for a supposed secure environment. The negligence of the hotel staff further exacerbates my frustrations. They failed to collect my vehicle information at check-in, leaving me to wonder how long it would have taken for me to find out about the theft had I not checked the garage myself the next morning. Alarmingly, the theft was only reported to the police at 8 a.m. the following day, despite clear evidence that a problem had occurred, including a broken exit arm in the parking garage. Moving forward, I would like to know how General Manager Jeff Keeley plans to address this situation and what steps the hotel will take to improve security and transparency. It is crucial for the Intercontinental Hotel to uphold its promises regarding guest safety and comfort. The misrepresentation of your property’s security measures has caused significant distress, and I hope to see meaningful action taken to rectify this situation. ***** Note to add that the response from the General Manager regarding the "active review of our current security procedures" closely mirrors the remarks made to another guest approximately eleven months ago, following the theft of their vehicle. It is concerning that, despite this prior assurance, no significant changes appear to have been implemented in the intervening period.

I’ve been staying at the InterContinental on the Country Club Plaza every time I return to my hometown of Kansas City since the early 2000s, and it has always felt like home. The service is consistently excellent, the atmosphere is warm and welcoming, and the location truly cannot be beat. Being right on the Plaza puts you in the heart of everything, and the hotel somehow manages to feel both vibrant and relaxing at the same time. After all these years, it remains my go-to place to stay in Kansas City and continues to set the standard for what a great hotel experience should be.

DO NOT BOOK THIS HOTEL!! I called the main number to book a room for my wifes birthday but that took me to a 3rd party booking agent. After spending $500+ for one nights stay I found out that I needed to change the date from Friday to Saturday. Still 3 weeks out I spent about 10 days calling the hotel, booking agent etc not to cancel.. just to change the date by 1 day. Nobody would call me back. Hotel says its thru expedia but it's not. Tried call them directly, waited 10 days for someone to simply confirm my date change. Finally exasperated that the "special team" was never going to change the date in time to get a good room so I cancelled. Was just informed 7 days later that Intercontinental won't refund my booking.. even tho they couldn't manage to change the date for 10+ days. They stole my money, they will steal yours too.

As a person with a disability, I rely on my service animal for essential assistance. While calmly enjoying the hotel lounge, the manager approached me and publicly challenged my right to be there with my service animal and humiliated me in front of other guests, even suggesting that my service animal was “trained to be an attack dog” because of her appearance. The interaction was not a polite inquiry but a confrontation that caused me significant embarrassment and distress to the point that another patron had to intervene and literally stand between myself and the general manager as he was mere inches from me. I’m a small woman and he used his size to try and intimidate me. This treatment is a direct violation of the Americans with Disabilities Act which grants service animals full public access rights. What was most disappointing was the general manager's (Jeff Keeley) complete lack of empathy, professionalism, and knowledge of federal law. A simple, private, and respectful request for the two legal, permissible questions about a service animal would have sufficed, not a public reprimand. I have stayed at many hotels and never experienced such discrimination. I have reported this incident to the hotel's corporate customer service and the state attorney’s office. Until the hotel provides comprehensive ADA training to all staff, particularly general manager Jeff Keeley. I cannot in good conscience recommend this property to anyone, especially those in the disability community who rely on service animals. I’m beyond disgusted by the behavior of the general manager and I was treated less than human.

I was truly impressed by the outstanding service from the entire staff! At check-in, Antonio greeted me warmly and set me up with a beautiful room featuring a great view, along with a welcome drink. Brooke, the barista, made my mornings special with her delicious custom coffee at the bar. Happy Hour on the 11th floor was a treat—Don’s cheerful personality and singing made it even more enjoyable. Tyrone at the front desk was always ready to help, whether it was with keys or anything else I needed. Even the valet team went above and beyond, stepping in to assist when my Uber or Lyft was delayed. I’d stay here again in a heartbeat—simply for the exceptional service!

In the world of KC plaza lighting, what an incredible view from the higher balcony floors. Draw back: Place needs a good cleaning. Just getting shabby We have been here 4 times for the night of the lighting on Thanksgiving eve.

Stayed here Christmas Eve/Christmas-checked out this morning. Not sure how this place is still open. The only reason this isn't a one is because the front desk people were nice and Joe the bartender busted his ass. Checking in valet was a mess. Head valet guy was an incompetent prick. They were understaffed, no luggage carts and he thought him having a luggage cart was more important than the guests having one. We argued a couple times and I indicated I was the customer and his reply was checkin isn't until 4. Wrong answer as I promise no one was checking out on Xmas Eve so why weren't rooms ready for several families laying across the lobby and bar? He doesn't have the ability to deal with people, he was sweating and running around like a chicken with his head cut off. The room was dirty and out dated. Overnight parking $32!?!? Are you kidding? A damn mess is what this place was. Never again.

We had a lovely stay from beginning to end on January 30. Our room was complete with a clean and comfortable King bed, mini fridge, coffee maker with GOOD coffee, and a balcony with an incredible view of the Country Club Plaza. Check in was easy, the parking garage was easy, and the hotel was just gorgeous. We will be back!

Reviews are mixed from other Yelpers and from Google, but we were able to find a decent room for five of us for a quick staycation getaway during this eventful weekend. (Hello NCAA and St. Patty's Day!) Here are my musings on our stay: Location: 9/10 Locals will agree that the Plaza is a prime location for a staycation. There are shops that are in walking distance and minutes away from downtown. Though the Plaza isn't want it used to be, it still has a nostalgic charm that feels good every time you visit. Customer Service: 8/10 The front desk was busy for a Saturday evening, but Alarica promptly got us taken care of. Our room was given away to another guest, which required us to wait about fifteen minutes. For the inconvenience, Alarica gave us a complimentary breakfast for four people, which was a really nice gesture. Bonus points for the diversity among the staff. I appreciated how friendly and accommodating everyone was, especially when it came to our late check-out request. Parking and WiFi: 8/10 The parking garage was convenient and I do recommend paying for this when you book the room. The WiFi in our room was not great and the TV, though a nice sized LG, had spotty reception and kept losing signal. When you check out and you've parked in the garage, hit the "call for support" button so they can let you out. This is confusing if you've paid for parking ahead of time. It would be nice if that is an option so you don't think you have to pay for parking again. Room: Cleanliness: 5/10 Comfort: 7/10 Overall: 6/10 The room was beautiful and aesthetically pleasing. Our room also had a balcony that overlooked the Plaza, which definitely was a highlight. There were a few spots and stains on the wall and a couple of places that were not vacuumed. The room was surface level clean, but could use a good deep cleaning. The mini fridge in our room was lukewarm, but I loved having a mini Keurig in the room! After a thorough bed check, the mattress was brand new with not a bed bug in sight. However, the sheets had not been changed and there were questionable stains on the comforter and sheets. They also do not use fitted sheets on the mattress, only a flat sheet. The mattress was very firm, which was uncomfortable for our liking. The pullout mattress was old and had rust stains, and it was not comfortable. The rooms are soundproof and we did not hear other guests in the hallways. More is More: 7/10 I know it is standard to put a certain amount of towels/linens in the rooms, but it is always nice when there is an extra set of sheets and extra towels. Especially if you have a pullout sofa like we did. It was a little annoying to call the front desk at bedtime to get extra linens because our sheets and comforter were dirty and unchanged. American Slang: Food: 4/10 Customer Service: 6/10 Overall: 5/10 We had breakfast downstairs at the in-house restaurant. I am not sure how 200 people can be seated in the dining area, because it was an awful small space. The service was painfully slow and for five of us to eat a decent meal, it took an hour and a half total. Thankfully, we had the complimentary breakfast vouchers, otherwise the meal would have cost $125. The highlights of our meal were the French toast and the pancakes. The chicken and waffles I had were decent, I just wish the syrup was warm. The steak that came with my husband's meal was way overcooked and very tough. The pot of coffee that you get is $10 by itself! Shoutout to our really nice server. I hate that we did not get his name, but he was super pleasant and very accommodating. Overall: 7/10 I can understand why previous reviews are so mixed. Overall, I had a nice, relaxing time during our quick staycation and this is one of the nicer hotels I have stayed in. I would come and stay again with the condition their housekeeping staff do a better job at deep cleaning the rooms. The restaurant is okay but definitely could be better. I don't think we would eat there again and instead opt for a brunch spot nearby. Room pricing is subjective and dependent on the time of year and what room you need, so it may be pricy for some. Since it is the Plaza, that factors into the price. If you're curious, I encourage you to see for yourself!

The double room is comfortable for a family of four. However, I requested more towels, shampoo, and conditioner after a swim and it took well over an hour and another reminder call to receive it. Disappointing. Room service is strikingly fast and decent. Pool is a decent size and a bar. I wouldn't advise a stay here. Customer service isn't top tier and that's a best seller for us.

Have been staying here for several years. Most of the time the stay has been great. But over the past weekend the hotel seemed extremely dirty and worn down. For the price you should expect better. Dirty room, peeling wallpaper, and 2" of standing water in shower when showering. Not sure if we will at there again.

Been coming here for years as my husband's company home office in here in KC. We have never had issues like some of the reviews. We are ambassador members and it's well worth it if you travel. They treat us so well. We get the best rooms available at check in. Everyone is always friendly and helpful. But they have always been this way even before we became members. If we ever got a room that had any issues, AC not cold or anything they gladly moved us and always looked for the best room available to us. Now as ambassador we get automatic upgrades when available. And, the restaurant staff are all nice with good service Food is good. The bartenders are fun and bust their butts if they get a large crowd in. We love dining outside overlooking the pool and lights at night (when it's not freezing lol). They have live music in the lounge and it's always fun. Even a small thing like the fruit, lemon mint or "everything" water when you come in is good. I always get a big cup full. There's always an attendant out side and they always welcome you and open the door for you. We also have use of the concierge lounge which is great!! Definitely worth the upgrade! Even if you are paying for the upgrade it's well worth it. You get your money's worth!! Breakfast in the morning. Soda and coffee all day, happy hour drinks and apps are always good and so is the service. The man usually there in the evening is Don and he makes going in fun! We just love him! Then at night at around 8 they serve dessert, coffee and cordials. With Don always keeping the drinks and desserts coming! The best concierge lounge I've ever used. The lemon bars they serve are so addictive!! Not sure if it will be different items now that it's fall but I look forward to tomorrow to go see! ** We did find out. The same desserts so I definitely had maybe more than one lemon bar ;) My room is always clean with nothing that looks old or in need of a redo. It even smells fresh and clean. Bed in the suites are usually comfortable and i love their pillows! I need to get some for my home! Maybe it's in my head but some beds seem more comfortable than others. It depends on your bed firmness preference. I did feel the suite we had our last stay on the 10th floor was the best yet. And the view! Oh I wish I had that view now! Will post the pictures. Unfortunately that room wasn't available tonight. We don't have the view but do have a nice room. Hopefully the bed works out well. Will know in the morning. If not, and they have other available suites they would gladly move us. If only my 10th floor suite would become available:) Another thing we love about their suite is the large separate living room and a separate second full bath. When the hubby is getting ready for work I hear nothing! These suites are huge! With huge TVs that allow you to connect a fire tv or anything with connections. I appreciate that as some hotel chains get TVs with NO inputs. That really gets to me. And its a big brand that doesn't need our PPV money! This place doesn't care. They want you to be happy in your room. They have refrigerators and pod coffee makes and a soda machine down the hall in with the ice machine. Downstairs they have sodas and some food items for purchase also. Perfect for late night check in like we usually have. They really do make your stay very nice. I don't stay anywhere else. Even when others stay at a different place I still come here.

My sister and I got day-passes (resortpass.com) for the hotel pool. With our $30 pass, we were given full access to the pool, food/drink service, gym, restrooms, for the full day. On a week day, it wasn't horribly busy at 12 pm, more people started showing up around 2-3pm. Pros: tons of lounge chairs available, good food/drinks for purchase, shade/full-sun options,free towels & water available, not super crowded, music, shallow and deeper pool, nice bartender. Cons: the pools are quite small, high prices. If you're dying for some pool time and don't want to go to an overly crowded public pool, i'd say give this a shot! Aside from the high price, and smaller pool size, we had an enjoyable day. There were tons of lounge chairs to lay out on, and spots with umbrellas if the heat was too much. The crowd was mostly 20+, but I'm sure that changes day-to-day. Loved that we were able to purchase lunch and cocktails to enjoy pool-side; it felt like a little vacation. Note, the sun does slowly set behind the hotel, so if you want ample sunshine, the seats furthest away from the building are your best bet.

This hotel is a dump and they've totally let it go to pot! This used to be a crown jewel of the Plaza. Plastic tables torn seating horrid food. Parking garage is a cry for help. OMG!

I really loved this hotel! We were in town for a conference being held in the hotel so staying here was a no-brainer. Our room was huge, clean and the bathroom was great. The balcony was large with a great view. I love that the hotel feels older and historic but also feels clean and modern. The meeting facilities were very comfortable and the food was all great. Literally every employee from the front desk to the servers to Alex at valet (thanks again, Alex!!), everyone was fantastic. There are tons and tons of restaurants and stores within walking distance. What a great location! I would absolutely stay here again!

Horrific. Literally just left this hotel! First room had. AC broken and freezing in the room- thermostat didn't work. Tub stained and haphazardly fixed. Sink took three hours to drain. Second room was marginally better so we left. I had the Car Valet literally say "holy f-king sh-t I can't finish my meal " after I asked for my car at 6:39 to go to dinner! What unprofessional behavior. Hey Valet here's a clue, eat before your shift. Keep the 400 for the room. It's obvious you need the money more than me. Just use it to repair and maintain your hotel OR update all marketing with Actual Photos of what your hotel looks like. I've stayed in cleaner and better maintained Holiday Inns!

Shabby, not clean, unfriendly staff, heater in room did not work, bathrooms are awful. Used to be a great property. but it is obvious that it is terribly run. Not worthy of IHG status at all, DO NOT RECOMMEND. Very overpriced.

Cleanliness. 1st room I was given was not clean, food crumbs on the floor, unpleasant smell, just not a good welcome for a first time guest. Was moved to a new room, and later used the shower during which I discovered a dry used wash cloth hanging on the shower curtain bar and the foil packaging from a hygiene item was still on the wall in the tub indicating to me that the tub hadn't been cleaned. Hair strand in the soap tray as well as hair strand in the bedding. Just not a comfortable welcome. Also, we could not check out any items in the market downstairs. Overall would not recommend.

Stayed on a Friday night, 11th floor. My husband booked the room so all I know is it what not cheap. The room was okay, king size bed, mini fridge. There is an itty bitty balcony with no chairs (they explained it's too small for chairs), so we just opened the doors and enjoyed the view of KC plaza at night. The room seemed clean enough. There is a wide crack up by the ceiling, not sure what that is from. We were told that the room comes with the happy hour cocktails, a nighttime cocktail hour and breakfast. We took advantage of those and enjoyed some cocktails in the evening. Breakfast was not impressive, just usual hotel fare of eggs, bacon/sausage and potatoes with fruit and toast. If you want an exciting breakfast you need to go out of the hotel. The best part of the hotel was Donny who hosted the room on the 11th floor where the cocktails were served. He is very charismatic and welcoming. He also has a great sense of humor. We know that for a fact because he told us he has worked their 10 years and for his 10 year appreciation gift he was given a blonde brownie with chocolate chips. Really??? And you still work for this place? I would have quit and found a more appreciative employer. Shame on you Intercontinental!!!!

I'm starting to better understand the 1 to 3 star reviews. We got lucky and had a clean room, but I did notice some rust stains around the bathroom faucet. Even though the hotel claims to be dog-friendly, they're not as friendly as you think. To start, they charge a $75.00, non-refundable fee. I imagine it's spent on steam cleaning and sanitizing the room after you leave - okay. But our dog is clean and potty and pad trained. She didn't have any accidents during our stay. I would understand it more if it was a deposit fee for incremental accidents. Another gripe - they no longer allow dogs in the lobby/lounge because they now serve food in that area. This was not the case a few years ago. I'm sure some Karen or Ken complained, and the hotel changed its policy. It's still a good hotel with terrific proximity to The Plaza. We'll continue to stay here, but bringing a furry companion has taken all the joy out.

Have always had a wonderful time here with nothing but the best service and treatment. Great job to the team through the years. Coming back this weekend for special occasion and expect nothing but great things. Kudos Intercontinental staff.

Our stay was very nice! We were in town Super Bowl weekend and it was busy but the staff was accommodating and the room was clean! Our room had a beautiful view of the plaza! We hung out at the bar that evening and the bartenders were all very friendly and helpful with drink choices! They had live music which was enjoyable! Definitely would stay here again!

Here for a wedding at the hotel. The wedding was beautiful and the space for the wedding, dance floor, etc. could not have been better - everything for the wedding location, and service for the wedding, were 10 out of 10 great from the guest's perspective. Other than that, this hotel needs some investment - it has nice details, but hasn't been well maintained. Surface housekeeping was good - no visible dust or debris - but the room wasn't in good shape. The hot water faucet in our room leaked from the bottom and puddled water all over the counter (soggy makeup is not a win when you're at a wedding!) There were rust stains on the marble. The tub was clean in the room, but the grout was dirty. Our A/C was barely functional and the room was quite warm the entire time (sweating while putting on makeup is also not a win) - you know your a/c isn't working well when summer in Kansas City is cooler outside than inside! There was a brown splatter on the side of the room on the carpet. Front desk was functional but not friendly - I would have liked a smile and some positivity - especially since we had several rooms we were paying for. It was not a nice check in experience despite the beautiful floral arrangement behind the counter. We also had an issue with checkin that the front desk should have been able to fix, but didn't. More often than not, the elevators were very slow. The gym was dated and the lighter free weights were missing; there were a lot of weight machines but not suited to lighter weights. I tried to use one bike and it wouldn't power on; I switched to the other and the TV didn't work. Parking garage was really dirty and oddly matched to hotel, and yet we had to pay for self parking. Should have definitely been free.

This is a nice hotel in a desirable location when staying in this part of Kansas City. My room backed to the elevators so was a bit noisy, but overall, a clean and comfortable room, with the best water pressure in a hotel shower I've stayed in some time. We didn't visit the bar, restaurant, or pool, but it appears well run and laid out and the onsite parking was convenient and simple.

This hotel does not meet the IHG brand's standard to be an Intercontinental. From top to bottom, the hotel was fine and would be great for a middle of the road hotel, but it didn't approach what you expect for one of IHG's better brands. I don't mind paying extra money for small rooms, etc. so long as the details are in place. However, woodwork was broken, trim was chipped, the bathroom was not cleaned entirely, etc. At the end of the day, there are other places to stay on or near the KC plaza that are either cheaper or more worth the price. I read some articles suggesting that the InterContinental received tax dollars to cover recent renovations and was asking for more taxpayer money. If this is true, KC and the city council should direct those funds to a different hotel because it is clear that the IC is lacking on this front.

I'm going to give a pass on the slow check-in experience. Sounded like it was a coupling of a new guest Agent and a computer issue, but somehow 2 other couples checked in after we got there with no problem. Definitely won't get the amenities you'd expect for the name and price point. Of all the Intercontinentals I've stayed at nationwide (5-6?), this was easily the worst. The location is convenient/central and the room physically looks nice. Until you get into the bathroom. It's a commercial commode (think rest stop or school), the bathroom handle was not affixed (yes, it fell off with no effort), and the plumbing is terrible for flashing the toilet (comes to the top slowly) and draining in the shower (plan to stand in almost ankle deep water when you finish - you'll be completely dried off before it drains). Another disappointment was the "happy hour". There is an attendant on her computer while you find which mostly empty bottle of wine or liquor you want to pour yourself. And the uncovered cheese and crackers would be too big of a risk next to over-warmed fried ravioli bites that no one could tell what they were so you'd regularly hear "it's ravioli". Come on, Intercontinental. This isn't a Motel 6. Def pass and you'll easily find something better in that price range.

We booked our room months in advance, only to be given leftovers. We booked a premium king room with Plaza view, checked in to the hotel right around when checkin was available and were given a basic, two queen room. After we went to the room and realized, we called the front desk to request a different room only to be told that we were given a "filler" room and they couldn't move us. Now two weeks after our stay we've asked for a refund for the difference between the room we paid for and the room we were given, and that request was denied. What a scam! Total lack of customer service aside, the room was not great. It's old, there are cracks in the walls and there was mold and mildew in our bathroom. The water pressure is absolutely terrible too. Definitely not worth your time or money.

Usually when I stay in KC for the night, I stay near the airport, its cheap, and usually quiet (believe it or not!), and the parking is usually free. Yea, it is north side of town, but I am here to sleep, not to sightsee. I decided to have a change of heart this time. I kept seeing all those hotels with the term "Country Club Plaza", having no idea what that is. I did notice though, it was close to my fav bbq joints in town, so that made it easy. I had some IHG points, and I decided to get a room here. I saw a lot of mixed reviews, but that can happen more often than not, so I decided let me see for myself. First of all, upon entering, it looks like there are 2 entries- the ballroom off the main street, and the main entry off a side street. It looks like the parking deck connects with both, but it is easier to go in the main way. During covid times, don't expect a valet to greet you (saw a few snobs getting snappy waiting for a valet LOL, I was able to park and enter before they even realized). I guess only in their defense the website does NOT state valet is not available ATM. Masks are required here, as stated by a sign in the foyer. They have them for sale for $1 up front (I cannot attest to what type of masks they have, fyi). Also, when checking in (I came about 20 minutes before official check in time), they have a few sheets showing what amenities are available, and what nearby restaurants are open for dine-in. Check in was easy, and thankfully, a room was ready for me. They said it was 2 queens, and believe or not, I got a room with a "view". When I did first enter my room, I almost choked. Have you ever gotten gotten into a rental car where the asshole before you was smoking, and they try to mask it with those stripper smells and it just smells like a trainwreck? It was kind of like that, but toss in some burnt lettuce. It was unexplainable, but as the night went on, my nose either grew accustomed to it, or it went away. Hopefully, they didn't charge me for the mess. Other than the boiled skunk smell, the room was clean. It had a balcony (something you don't see often anymore), and enough space to not feel cramped. There is a coffee maker, but bottles of water were only available at the front desk. On a side note, the tap water there wasn't terrible. In the bathroom, there was a hit, and miss. The miss, was the toilet. Holy shit, I never sat that low on a toilet in years. Add a marble floor, and you would have wished you had those hospital socks on. Thankfully, no injuries here- but keep that in mind! The one hit, was that the mirror, it kept the steam out of the middle of it, perfectly (see pic)! For a place that has odds and ends all around, that was a cool find! The beds, so you see, I had 2 of them, I decided to sleep away from the window. I noticed throughout the night, I kept waking up, like I was about to fall off the bed. I sleep in a queen size at home, and that is not usually the case. When I woke up, I did more investigating. These sly clowns, have 1 queen size (the one next to window), and then a full size (which, figures, the one I slept on!). I stared at each long and hard and could tell a difference, I also rolled on the other and could tell I had more leeway in it- so, just keep that in mind, if you are a family- make sure the kids or whoever you don't like gets the narrower bed- or maybe just my room was a fluke, but needless to say, it'll make you look twice next time! The pool, which overlooked the intersection, it was interesting layout. I have never seen a pool so close to the street before, but it looks like no one drove up into it, or threw something into it, so that was good. Also, I am not sure if there is a separate set of elevators or not, if there isn't, i would trust you have a lot of people coming through it with swim attire, lol. Hopefully, I am wrong, but again, I did not investigate (how dare me). The parking, they say is $20 a night. There was not attendant. While, I knew my stuff would be physically safe from break ins, there were two things that concerned me. First, the parking deck reminded me of the deck at the Beverly Hilton, post apocalyptic. Second, I was wondering if it cave in, or I would get asbestos from being in there. It definitely looked rough, especially for a 4 diamond hotel. But hey, there were plenty of spaces and I made it in and out. I would definitely like to come back here and do more exploring, to get the full jist of this place, as they do have a lot to offer. It is definitely quirky in some places, and elegant in others. I would like to see it in its full former glory!

***AVOID THIS HOTEL AT ALL COSTS*** We checked into the hotel at 4:15pm on the afternoon of Thanksgiving. My wife and I were taking our 6 and 4 year old children to stay on the Plaza for the lighting ceremony. We booked a Premium View Queen suite to the tune of ~$450/night. Upon entering our 4th floor room, we found the THERMOSTAT READING 61 DEGREES. We immediately called guest services, who then called engineering. Due to the room being so cold for our kids, we opted to go down to the lobby bar/lounge area for drinks and snacks. We were told by the front desk associate that she would come find us and provide updates (this never happened). The furniture in this are is in dire need of updating. There was only one waiter (who, to his credit, was busting his butt) serving everyone (I would estimate 50-75 people). What we found very odd was that there were multiple employees walking around the lounge who would only clear empties and not take any orders - some cross training may help better serve guests on busy nights. After an hour and a half of waiting, I went back to the front desk and asked for an update. The employee's response was "Well, have you called engineering"? I wasn't aware that it was the guest's responsibility to make phone calls on behalf of the front desk staff. The employee then called up to engineering, who had just entered the room. I went up to the room and waited while the engineer tried to fix things. Keep in mind, this is an old boiler system, so he was trying to bleed the water lines. After a few times in and out of the room to go to the boiler, he left again, saying that he had one last thing to try and would be back in 10 minuets tops. After 25 minuets of waiting, and still no return, I had enough and started making my way down to the lobby to discuss options with the front desk staff. At this point, my wife and kids had been in the lobby bar for two and a half hours. I then GET STUCK IN THE ELEVATOR and have to use the stairs/fire escape, which takes me out to the opposite side of the building. Once I got back to the lobby, the front desk staff had no suitable alternatives. Our option was to have a queen room on the first floor with a limited view of the Plaza lighting. After THREE HOURS of dealing with this, I opted to check out of the hotel so that my family and I could salvage the reminder of our evening. I told the employee that I thought it was reasonable for the hotel to comp my family's bill in the lounge while we were waiting for the heat to be fixed. He told me that the hotel and restaurant were separate, and that it was up to the restaurant. After asking for a manager, the employee magically found a way to make his way over to the restaurant, and rather than bringing the restaurant manager over to me, told me that I needed to go find him. After 15-20 min of waiting, I finally had the restaurant bill comped. I made my way back to the front desk and spoke with the same employee regarding my hotel bill. I was assured at this point that everything was taken care of with the room and that there would be no charges. Well... surprise, surprise, I look at my credit card statement and find a charge for the FULL AMOUNT of the room for two nights. I called on 12/6/23 and asked to speak with a manager regarding the credit card charge. I was frantically put on hold for 10 min to prioritize someone else checking-in. After speaking with a manager and telling him this story, he said that he would immediately talk to the GM and call me right back. I am still waiting on a response and will soon be filing a dispute with American Express. FROM THE ROOM NOT HAVING HEAT, TO THE NON-EXISTENT HOSPITALITY, LACK OF SERVICE, OUTDATED FURNITURE, ETC., THIS THREE HOUR EXPERIENCE AT THE INTERCONTINENTAL KANSAS CITY WAS A COMPLETE S**T SHOW! I hope that other potential guests that are reading this review find another hotel to stay at. There are plenty of other options on the Plaza and downtown (the new LOEWS hotel is amazing and the staff went out of their way to make sure that every part of our stay was top of the line). With all of that being said, one of the things that irritates me the most is that WE DID NOT RECEIVE ONE APOLOGY FROM ANY OF THE INTERCONTINENTAL STAFF MEMBERS. THEY SIMPLY DO NOT CARE. Perhaps, if I was wearing a suit like other guests, I would have been taken care of with a bit of respect. This review will be posted on Google, Yelp, etc., and sent to the managers of the Intercontinental Kansas City and to IHG corporate managers. My family and I have stayed at numerous other IHG branded hotels (mainly Kimpton Hotels) across the world and have always had a wonderful experience. TO IHG CORPORATE, I WOULD HIGHLY RECOMMEND THAT THE INTERCONTINENTAL KANSAS CITY BUILDINGS AND STAFF GO UNDER IMMEDIATE REVIEW, AS IT IS TARNISHING THE IHG BRAND.

Great food and a strategic location. Rooms are spacious and have a great view. The two restaurants offer above average fair, live music starts nightly at 5 & the bar is well stocked.

Stayed here for a business banquet. Room was exclusive and wonderful. Had reception at the rooftop bar which had a beautiful view of the plaza. Food was very well done for a mass produced meal (100+) The lower Jazz bar had excellent singers and great ambiance. Would definitely come back for just the music. Very High class Hotel. Highly recommend for travelers or locals...

Horrible! Extremely in need of remodel. Had no hot water for 2 days. Didn't get much of a reaction from staff..very unprofessional Certainly not a 4 star. Try elsewhere

Good staff and beds are comfortable . The hotel is beautiful. I gave 2 stars because there is always noise in the hallway and lots of marijuana smoke in the hallway late at night . You have to put a towel under the door there is so much . A nonsmoking hotel should be "nonsmoking " of any variety . We've stayed 3 times ( non peak times or game weekends ) and won't go back . Too bad it's a beautiful hotel .... Management is not watching the camera monitors or it's the employees smoking possibly .

Came in from out of town for a concert. One night stay on a Friday evening. Check in is at 4 p.m. and room was not ready until 6 p.m. Staff did not appear to be equipped or managed well to handle a busy night such as a concert. My high school teenagers and I were planning to shower, get ready and have dinner before the concert. We were unable to any of that. The room and hotel is dirty, worn down and the man who delivered a set of pillows and sheets for the pull out couch appeared high, smelt like an ashtray and urine. Frankly it was quite scary for my 17 year old son who answered the door. We payed over $650 for a luxury suite. The sofa had stains all over and was dirty. Extremely disappointed. I have never written a negative review. I do not recommend this hotel. It probably should not be in operation. Upon check out of a sold out night, they only had one person staffed. 3 stations and only one person checking people out. Phones were ringing the entire time I checked out.

The hotel was very dirty. Also there was food on bed. Another thing was that it had bad customer service. Finally not many carts to carry luggage.

We have stayed here before. Loved it that time. Loved it this time. My wife and I had a great time. First, it's beautiful. It's a gorgeous old hotel with a modernized restaurant that's likewise attractive. Next to the lobby and the restaurant is a large lounge space , spacious and well-appointee, where a warm fireplace warms chilled bones. It has music at night, too. Outside of that space are firepits where smokers can enjoy a cigar and look at the city lights. During winter holidays, that section has a wonderful holiday lights display. Locals show for the lighting ceremony and they stay on through December. It's walking distance to a friendly shopping district. Everything from the Apple Store to small clothing specialists are there. Food aplenty. It's a great stroll. The rooms are warm and comfortable. The view facing the city lights is amazing at night, attractive by day. The other side deserves respect, though, as it faces attractive homes and apartments, all showing clear care and love. Then there's the staff. That staff, from checkin, through the day, to check out, parking to housekeeping, is great! Charming and courteous, friendly if you seek it and polite if you don't, is exactly what I expect in a holiday. Thank you for being excellent!

If I could give 0 stars I would. IHG should be ashamed of this property. It is dirty, smelly and in need of updating. I stayed there for a weddings because I had to. A person in our party had to cancel because of illness and did so in the stated cancellation policy, 6pm prior to the day of arrival and was charged. The hotel management made no attempt to reconcile this and instead argued and gave a lecture. They must be desperate. Stay anywhere in The Plaza but here.

This intercontinental is absolutely wonderful. The location is fantastic. The lobby bar is wonderful and the restaurant is fantastic. Particular shout out to Michelle Kendrick who went above and beyond to make our stay extra wonderful. Can't wait to come back to Kansas City!

Nice location, nice area. If you are okay with paper thin walls, you will love it. We heard our neighbors' entire phone conversations, what he was watching on television. Even though he wasn't being loud, it was just the paper thin walls. Didn't sleep at all. Bed was uncomfortable. The bathroom was the highlight. Good water flow and nice tub. When we first got here, we immediately booked another stay here for our upcoming trip. This morning, we immediately canceled it. Lol

Simply put: The food and beverage program is a disaster. Even the staff in the bar and restaurant complain about the restaurant and laugh with you when you complain about it. The coffee business, "Parisi", is run rudely and is unfriendly with complete disinterest in its customers (experienced this over multiple days). Food and service in "Slang" awful, even with the friendly staffing. All so easy to fix, need attention paid to the restaurant and bar. Do it please.

Covid times make for weird times, there are some opportunities that hotels can take to make the more stay appealing when they take away or can not provide all of their normal amenities. For example we used our spire rewards night for a stay at the intercontinental, now granted we didn't pay but we've continued to be brand loyal and use them wherever we go. We were given a basic room with no view of the plaza. Normally intercontinentals give us an upgrade no matter how we pay. This was a disappointment, given they could offer no food or bar or other amenities. The balcony it there with a view of the garage. No chairs or even the capability for chairs, so not sure why they designed the building with them on the back of the building. The pillows need upgraded as well, they are not up to IHG standards and felt 20years old. We were able to get a noon check out. 20 fee for parking, I think during these times could also be waived.

I had a great time at the InterContinental in Kansas City. We stayed on the concierge level and we got to have free appetizers and wine and desserts and nightcaps. Craig Walter was the employee on the concierge level who was so helpful. He's an awesome asset to the hotel. Our room was comfy with Uber comfortable beds. I loved simple and clean lines of the decorations. They did the less is more and it works. I also liked the far gray walls; so in-style and comforting. In the bar area close to the lobby, they have live music. They were a good group and I enjoyed it. One of their failings is no mirror outside of the bathroom. This means that if someone is bathing or using the potty, a person doing their hair or makeup has to wait. It also means there is no full-length mirror. This keeps them from being 5*. This is a serious fail.

My husband and I went on numerous dates here, and decided it would be the perfect place to hold our wedding reception. The intercontinental hotel has a timeless elegance, with a beautiful view of the plaza in the rooftop ballroom. Nothing else says 'Kansas City' like the plaza. The ballroom and bar area has beautiful wood, columns, and impressive ceilings. The floor to ceiling windows offer a spectacular view! Everyone we worked with throughout the process was great. The food was awesome, but we had to push them a little. Our first tasting was terrible, and we ended up picking only two entrees because the other choices were so poor. However, we spoke with the manager and came back for a second tasting. At that time, the food was amazing. It was also very good on our wedding night, and everyone was pleased. We were able to offer four meal options for our guests. Pricing is a little confusing if you work with their florist, Larry Wheeler, so make sure you understand that his arrangements are not included in what you are already paying the intercontinental. He did a wonderful job on the flowers and tables. He is very energetic, passionate, and fun to work with. The space was able to accommodate our ten piece band, with a large enough dance floor. The only negative was it got so hot with all the lighting and equipment from the band. We were all very warm. We asked them to turn the air down, but it did not make a difference. We love the venue and would choose them again, but just be aware that there were some negatives along the way (poor first tasting, confusing prices for floral arrangements, and not enough A/C). Positives are it is a beautiful venue, offers great service, and has supreme organization from the coordinators.

I enjoyed the hotel itself. It was close to the heart of kansas city. It had very nice amenities -24 hr gym with snacks, towels, and water ready - beautiful rooms with balconies facing downtown kansas city. -eatery on the first floor, plays jazz music and more on the first floor. Unfortunately, what really hurt my view of them was there mistake with my reservation. I had booked over the phone for my co-worker and myself. As a business trip, the person over the phone ended up sending me with a confirmation for two people in one room.. I asked them to separate it and then they ended up sending me another confirmation with what I wanted. When I arrived no one told me this ended up in 3 rooms booked. Later I realized, not on the bill they printed me, but on my card that I had $600 extra charge. I called several times and got some help, but I ultimately ended up still eating a $200 cost, although it had been their mistake and despite their initial help, they hadn't followed through. Speaking to some other people at my conference, it looked they had made several mistakes as well- and even calling their rooms in the middle of the night to ask the patrons questions. Although this hotel is amazing, and it holds tons of conferences it seems that they do make mistakes and unfortunately the customers end up paying for their mistakes. I just am so disappointed that such a beautiful place could not get my reservation correctly and through the check-in and check-out process no one told me I had a 3rd room and then I only knew it through my bank statement. I'll eat the $200 cost, but I am a it weary of the counter service now.

I came here for a work trip and stayed 4 nights. Here are the pros and cons as I remember them: Pros: 1) parking was easy 2) staff was really nice (from check in, to housekeeping) 3) location is convenient and right by all the shops at the plaza 4) if you are an IHG member, internet was free 5) if you are an IHG member, breakfast is free (I think? Some of my co-workers had gotten breakfast for free before without being IHG members); Melanie in the concierge lounge was fantastic 6) fitness center/amenities were great 7) bath amenities smelled nice 8) mini fridge is available in the room 9) bed was comfortable Cons: 1) doors to the room were really thin--I could hear noise from the hall in my room and could hear noise from the rooms while in the hall 2) the rooms are connecting so I could hear everything my neighbor was saying/doing 3) water pressure for the toilet was terrible--I had to flush multiple times 4) internet is not free for non-IHG members 5) breakfast is not included for non-IHG members 6) no microwave in the room 7) dust balls were hanging from the room ceiling and the towel rack in the shower was broken (not sure how often they maintain the rooms outside of standard room cleaning) I had some billing issues but the lady at the front desk was able to resolve them quickly for me. Overall an okay stay.

Such a great team!! We purchased through Priceline- huge mistake!!! It took us 45 minutes to check in, the team jumped in and helped! Imani was particularly patient! She helped with my elderly mom- my kids... thank you!!!!! Kids made it to Taylor Swift- whew!!!! Priceline made a series of errors and this team fixed it! Not to mention the room was beautiful! Clean! Lobby was so clean and organized

Had some issues with our rooms as mentioned in my first review. Was told by the manager that we would be granted a full refund but needed to go through the 3rd party we booked with. After getting the run around from the 3rd party and being told because we did not take pictures of the issues with the rooms, we would need to get a letter from the manager saying we were being granted a refund. Called the hotel and spoke with customer service. I explained the situation and asked to speak with the manager. Was told the one I needed to speak to was not working and that I could leave a message for them. I left a message and after a month received no reply. Called again and still have not heard from the manager in question. Overall the hotel is in a good location but has some issues that need worked on.

Valet is 25$ Self park 18$ They have no information In the room about the hotels amenities or local destinations. You have to pay for the internet. Only dry cleaning here No hot tub Anyway this place can take your money they will. The beds were nice the location is good within walking to shops and food if you were to do an event here it would be ok

We were here for one night celebrating an anniversary. Every single member of the staff was courteous and helpful, recommending places to eat, things to do, and how to have the best evening possible. Jamie, in particular, was amazing - she got us a room with a view of the Plaza, and made sure the room was exactly as we desired. I expected a nice stay, but the staff made this stay exemplary.

We stayed here in mid July, and were supposed to have a room with a balcony and a mini fridge. Room had neither... they were able to get a mini fridge and bring it in, but no balcony of course. Room was clean and comfortable. Pool was packed on Saturday. I heard someone say that people can get day passes to the hotel, which made it not as relaxing for overnight hotel guests. The pool was much better on Sunday and Monday.

Looks fancy online. 4 star hotel. Valet parking for $30 if you can find the attended. Front desk was very nice and trying to class it up. The place is huge but looks and feels old and dirty around the edges. Wallpaper is pealing. Nice room layout. Large bathroom. Paid $209 for two queen beds upgraded to a premium room. Would hate to see a standard room. I had trouble booking online, so I called hotel to make reservations... they tried to overcharge me by $40 for their published price, and they couldn't answer any of my questions about breakfast. FYI furnished balcony is two ugly plastic chairs and footstool. Also balcony is not child friendly. Spindles too far apart... Tragedy waiting to happen.

I stayed here for a conference and had the plaza view from the 11th floor. The city view was very cool, but unfortunately the room was average. I felt that the room at full price was about $100-$150 high for the quality. Even with the concierge availability with the 11th floor room. The workout center had water coming in under the walls from the rain outside and the conference rooms had a mildew smell from most likely the same issues. The building needs a good renovation and update to refresh the rooms and fix their water issues.

I recently stayed at the KC Intercontinental and I can't begin to express how disappointed I am. I was beyond excited to share the experience with my mother, who I hadn't seen in 4 years and had flown all the way from California. I understand that the pandemic and low staffing create some hiccups, that was to be expected. However, I received better customer service at the Homewood Suites two nights later. Even before arriving: I called to request early check in because we had arrived earlier than the 4pm check in time. I was on hold for over 15 minutes because the operator couldn't get ahold of anyone at the front desk. The woman told me to call back in a few minutes. When I called back, I surpassed the operator and dialed the front desk, the entire call lasted 4 minutes. I inquired as to why the operator couldn't get someone on the phone, to which I got "I'm not sure", Upon arrival: the valet was very helpful. I was the only person in the lobby upon entering (the entrance grand and beautiful). The young woman at the front was friendly but slow. Once checked in, I wasn't given any hotel information, nor directions to any of the elevators. My mother and I were wandering trying to find them when someone working there, gave us directions. *disclaimer, my mother and I are disabled and struggle with mobility* We trek up to our room, and the keys don't work. So I had to call the front desk, waiting because it rang forever, and finally stated that they would send someone to assist. TWENTY MINUTES LATER a man is SLOWLY sauntering towards us down the hall, shouting "YOU GUYS HAVIN TROUBLE WITH YOUR KEYS??" As my mother is leaning against the wall gasping for air. I ended up having to meet him half way because he was so slow. Turns out, we didn't have the wrong keys, the woman at the desk wrote the room number down incorrectly. The room was beautiful. However, it was missing a refrigerator, but there was clearly a designated space. Various items that were supposed to be "standard" with our Plaza facing room, but were missing or weren't working properly (including the phone in the room). Every time I had to call the front desk (easily 8 times within the first few hours of our stay - mind you, I am the lowest maintenance guest possible, so the fact that I had to call more than once is appalling), it rang relentlessly. I tried calling for room service around 2pm but the line just rang and rang. No one ever picked up. I called more than once in various intervals, with the same result. So finally, I had to call the front desk (AGAIN). They said that they don't serve food until 4pm and it isn't "in room". I asked about the menu for the evening, because it only showed breakfast/brunch on the tv menu. He stated it isn't on the tv, only breakfast and lunch. He said "most guests just us door dash for the time 11am-4pm"... that they just don't have anything available for their guests (except for a few cold salad options in a fridge in the lobby). So finally, I order DoorDash, given my mother needed to eat. Once it arrived, we realize, they didn't include any utensils or napkins. So I called downstairs (AGAIN) to request some (it is not passed the 4pm empty zone). Man at the front desk stated he would send someone right up. 20 minutes later still no utensils. I finally just hobble downstairs to see the man just standing there with another employee. I smiled through my mask and asked about the utensils. He said "did you get them?" My response "Would I be standing here otherwise? *cheeky grin*". He steps away for a moment and comes back from the room next to him with three plastic forks and GIANT roll of brown paper towels that would be placed in a bathroom dispenser...and stated "I'll hold it, you pull and tell me when." While I was waiting for my plastic forks and brown paper towels, the woman was standing at the front desk just listening/watching the phone RING. It rang COUNTLESSLY before she finally picked it up. So it isn't a matter of just being spread too thin or short staffed, she was legitimately neglecting the needs of guests. That is incredibly distasteful. I knew then and there, it wasn't me being a pain, it was genuinely a lack of proper service that we, as guests, paid for and expect from the name, The Intercontinental. This is supposed to be the Intercontinental Kansas City Plaza??? Are you kidding me? Yes, the hotel is beautiful but the service was atrocious and embarrassing. I would never recommend. The hotel might have history, and it might be very grand. But it means nothing when the most attentive employees at your hotel, are the valet (AND WE DIDNT VALET). The Intercontinental can be best described, in my humble opinion, as wasteful and embarrassing, and shouldn't be associated with The Kansas City Plaza

We are part of a group who hosted an event at the Top of the Tower Friday evening. While the setting was pleasant for our guests, the room was incorrectly set up, the food was meager despite clear instructions from our coordinator. Supply issues not withstanding, large tables with 8 chairs is not confusing. Tables, chairs, candles and center pieces were being placed as guests arrived. The 3 food choices were not labeled nor were sauces provided. Dessert was never served. When contacted, the event manager was snippy and blamed poor communication. In the middle of our program cheese and crackers were brought in. We were so eager to host again after the pandemic but this was a sad experience. We have held this event at this location several times in the past but will not choose your venue again!