InterContinental Osaka by IHG

This hotel defines excellence. Especially when it comes to the customer service. Most people can find one or two things about a hotel that might not be in line with what they would prefer, but when it comes to customer service and the team at this hotel, they truly are the definition of excellent. You simply will not get better customer service then at the intercontinental Osaka. Our room was amazing. The gym and spa were amazing. The bar and the drinks were amazing. If you’re looking for a place to come back to after a very busy day in Osaka, this is the place for you. As foreigners it’s often difficult to navigate around a city as large as Osaka, but the team made sure that every day when we left, we knew where we were going, and that we were taken care of. In addition, they were amazing at arranging dining options that suited someone like me that’s willing to eat and try everything and is married to a vegetarian wife. From Wagyu to amazing sushi, they were able to find places that far exceeded expectations. Then only caveat I would give is breakfast. does get busy in the morning and might seem a little bit more hurried than the rest of the hotel but it is definitely not a big deal. The only reason I mentioned it is that as a frequent traveler, this might be a city that you venture out in the morning to try a local place for breakfast.

I stayed in a service apartment here for 6 months, eveyrthing I needed was there. A spacious room with a fully equipped kitchen, the hotel also has a luxurious spa (Sauna, Japanese Onsen) and a great gym facility. They have a great gym coach, Justin, he always made sure everything I needed was there. Also, the reception staff were amazing, Tae, Vanessa and Antoine. Totally recommended for short or long stays in the center of Osaka.

We stayed at the InterContinental Osaka for 3 nights from 23rd September 2025 and had an outstanding experience. The location is perfect if you want to base yourself in Umeda—well connected to Umeda’s shops, restaurants, and train lines. The rooms were spacious and comfortable, but the true highlight was the staff. From check in by the rooms director Liam to check out, the customer service by the hotel staff was exceptional! Especially Hayato and Narumi in the executive lounge. They were the both the loveliest and most hospitable people we've met in our 4 weeks in Japan and we've met so many. Amazing job with staff training Intercontinental 🙏☺️

Even though we did not stay at the beautiful Intercontinental Osaka we had lunch at Pierre to celebrate our daughters 24th birthday. It was a excellent experience. The food quality and presentation were exquisite and the staff very welcoming and professional. Thank you to our waiter Miyahara Takuya who was able to accomodate a change in our order without any issue. He, and the other wait staff, were first class. The entire restaurant was superb (calm, tasteful and charming) with exceptional views. They even remembered it was my daughters birthday and bought candles to the table with dessert. We loved it. A special place for a special event or just a wonderful experience in Osaka. From beginning to end it was a 10 out of 10 experience.

Every employee from top to bottom was courteous and helpful and professional. Shout out to the staff cleaning my room everyday. He or she took it to a whole new level .. every item was placed perfectly and my clothes were even folded for me. Was such a great experience staying at this hotel! Highly recommended for a truly 5 star stay.

The service is splendid, the gentleman work at front desk is very attentive and helpful and my check-in process is very smooth. Although I was not able to get my room early check-in at 1pm while I'm both Ambassadors/Diamond, but that was ok. I enjoyed a quick lunch and used the bath house and my room is ready after that! I was upgraded to a junior suite, but the room is a little dated, and it's not as nicely designed as other luxury hotels I stayed in Osaka like Four Seasons or Patina, but it is still very comfortable stay. The mattress is not the firmest I had in Japan, but it's still quite firm. Breakfast is very very average I should say. It's a very boring breakfast, just the usual eggs and sausage you expect in a intercontinental hotel (although this is an expensive intercontinental !).

Our stay could not have been more perfect! From the warm welcome of front desk staff, to an absolute stunning room and the view of the sunsets!! A stunning hotel that has combined luxury with exceptional service and attention to detail!! A very special special mention to the beautiful most wonderful Misuzu from Adee 🤍 what a little star that made our visit to Adee so so special and memorable ! INSPIRE INCREDIBLE every day 🤍

Love staying at IHG and specifically at Intercontinental. For this I maintain a Diamond Ambassador level. |This time we traveled with an adult son and paid for for an additional rollaway bed. While it was a hefty sum we preferred a single suite over two rooms. I booked the higher rate to gain lounge access. Apon check-in I was asked to pay $90 USD per day for him. After paying just less then $10000 for a weeks stay I really didn’t appreciate being nickeled and dimed. In other properties they were happy to welcome all three of us. |Otherwise the location and service were impact.

FANTASTIC HOTEL! If you're in Osaka it's a solid choice. Great room, great view, great location and staff. It's connected to a mall and train station and conveniently located to all things Osaka. The hotel offers a daily happy hour and an excellent breakfast buffet. There's also a Michelin star restaurant on the premises. Thank you Intercontinental for a great stay.

Great staff and convenient location. It's located within the mall and close to the train station. Would highly recommend this hotel.

Amazing hotel, in a very cool area of Osaka inside the mall. The room itself was immaculate, and the facilities of the hotel were clean and calming. The breakfast buffet was decent as well, and the bar was really excellent for a night cap. The hotel also had an onsen, which was nice but felt more like a gym sauna than a Japanese onsen. I'd definitely stay here again if I were in the area another time!

Loved my stay at the IHG Osaka. It's conveniently attached to a mall and there's plenty of food choices just a short walk away. Upon check-in, we were upgraded to a larger room. Our reservation also included daily breakfast for 2, which was a nice little luxury to start off the day. The hotel breakfast didn't change much day to day, but the food was enjoyable and I thought the quality was rather upscale. The gym is also quite large and well-equipped. We went early in the morning so it felt like our own private gym as it stayed fairly empty. There's also a swimming pool right next to the gym. I believe there's also a laundry room which is convenient and cheaper than having your laundry done by the staff. Lastly, the hotel bakery (Stressed) has a lot of delicious treats. I highly recommend the shine muscat tart. It was one of the best desserts I've had during my trip and the quality is top notch.

This is the most beautiful hotel in our Japan Stay. We were able to stay in the top 32nd floor suite and it was heavenly. Osaka is a beautiful City with lots to do, but every day we looked forward to coming back to our luxurious hotel suite to relax. There were only 6 rooms on our entire floor. We had a kitchen and laundry machine as well as amazing views of the city. We had an outdoor atrium that had 180 views of the city and had an open rooftop. This was the most luxurious hotel I've ever stayed in. The hotel is next to malls and lots of amazing food courts. Every mall had a few food floors with amazing dining. The breakfast is very nice here. The service is incredible. Definitely recommend staying at the Intercontinental next time we visit Osaka. Happy Yelping!

Nice hotel. You're able to get into a huge shopping complex on one of the floors through a connecting door, which is very convenient to get to more food options, and if it's raining! Buffet breakfast (4 stars): Good options, very clean. They don't change much daily but they do have one made to order item included which is nice. Service (5 stars): everyone was very helpful. The hotel restaurants weren't able to accommodate our large group last minute so make reservations if you do have a big group! But you can always walk into the mall next door. Room Service (5 stars): The food was really good and came faster than their estimated time.

We have stayed at this hotel 3 times. The location to the station and shopping can't be be. Just simply go to the first floor and it is attached to the hotel building. The hotel is new, so the room are fresh and modern. We love the glass enclosed shower tub area. Want that in my house now. Wow! Service is welcoming and friendly. The lobby is on the 20th floor. We opted to add breakfast to our room for a discounted price. Completely worth it. The buffet breakfast has lots of choices for all tastes. As for our stays all have been pleasing; though, we thought our last stay was in jepordy when they didn't have a twin bed room for our family. Management was committed to ensure our stay is pleasurable. In the end we were offered an option on rooms and made it work by adding a bed to the room. For our kids they left a kids package that included a bear sponge, kids toothbrush, and a Intercontinental Osaka stuffed gorilla. Thank you Intercontinental Osaka we will be back. Arigato

Inter-Continental Osaka is an upscale hotel in Osaka near the Osaka Train station that provides a very Western experience. The hotel also contains many residence rooms which include a separate kitchen, dining, and washer & dryer. This hotel is nice - very nice - and as long as you're willing to pay for it you'll have a great experience. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - The Inter Continental Osaka towers above Osaka and is a short walk from the main train station. The hotel lobby is located on the 20th floor. It's open, colorful, and provides great views of the skyline. It has an upscale feel and you'll feel like you're in a Western hotel. 1 Star. Service - The staff are very helpful and speak English very well. On our 3 night stay, they forgot to put a Nespresso machine in our room. The eventually put one in but every time I called the front desk, concierge, or some other employee they would apologize for the missing machine. Even upon check out that reminded me. Note - the pool is an indoor lap pool and you need to wear a shower cap if you wish to use it. SPA staff was also great & extended our checkout to 2 PM. 1 Star. Facility - It's honestly one of the nicest hotels I have ever stayed in. We were upgraded to a two-bedroom residence (almost 1000 sq. ft.) with two bathrooms, a kitchen, dining room, a laundry machine. Each room had a 40+ flat screen TV that allowed you to switch between both English & Japanese languages. Each night stand had lighting controls to control all the lights in the room. But perhaps the best feature was the bathroom. The Japanese Toto toilets were heated, water/dryer equipped, and probably would have made me breakfast if I programmed it. The tub & shower were combined into one unit. But not like tub with a shower - it was a large room (think sauna) with a tub and separate shower controls. It's unique to Japan and something is a great experience. 2 Stars. Will I Return? - Yes. Not only is the Inter Continental Osaka in a great location a few walks away from the main Osaka train station, it's also a superb luxury hotel that will rival those in the west. I hope I get a chance to return. 1 Star. My Yelp Rating Scale (Sum of all parts): 1 Star - Atmosphere - Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I'll give a star if I like it or thinks it has great charm. 1 Star - Service - You can have a great meal with bad service. But that's also what can make a five-star joint drop to four. It's important to the dining experience that service is great and on point. 2 Stars - Facility - I'll award up to two stars for the facility, since this is the main reason we go out. Sometimes the extra star is given for value, but it's really all about the facility. 1 Star - Will I come back? - If I know for a fact I'll return, I'll give this a star. A place has to make an impression for me to return. Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Yelp score.

This is a wonderful hotel that was amazingly clean, spacious, and perfectly located. The room was beautifully laid out with a very comfortable king-size bed and two comfy lounge chairs. I loved the bath tub and bath salts that were included in the amenities and the large shower area next to it. I especially liked that the toilet was in its own separate space with a frosted door. The rest of the bathroom walls were all glass which I liked because I was staying by myself. The people at the front desk were super friendly and helpful. They spoke English very well and were able to answer any questions that I had. The breakfast buffet was amazing! It was filled with plenty of food items from Western to traditional Japanese dishes. They even had a pretty large selection of Chinese dishes as well. They also offered eggs cooked to order and coffee or tea with each meal. The fitness center was so big with plenty of pieces of cardio equipment and strength machines. It had everything that you needed including really nice front desk people who handed you a towel and bottle of water as you entered. There was a large swimming pool next door to the fitness center which seemed very nice as well even though I didn't use it. The lobby was well-lit with floor to ceiling windows all along one side. The hallways were nicely lit as well which is always a plus for a single female traveling alone. I also liked that you had to swipe your key card in order to access the elevators to the guest rooms. I felt like royalty staying at this hotel and I would definitely love to come back to stay here again during any future visits to Osaka.

Beautiful hotel. Great amenities. Gorgeous views. spectacular suites, great restaurants and of course impeccable service. The only thing i see that can be improved on is its breakfast food selection. It's good but does not stand out above all the other Asia high end hotels. 24 hour gym access is great for that late night workout. It's a few minutes to public transportation but it does offer shopping along the way so it makes it a pleasure of a walk. I really like this Hotel.

Very very nice hotel. Nice facilities, beautiful room with nice views, very convenient location. Amazing shower and bathroom. I only knock it one star because of the checkin policy. They charged 7000 yen per night extra to have a second person in the room, which I had never encountered before and also did not experience at our hotel in Tokyo. Other than that it's a great hotel. Very easy access to Osaka station, via short walk.

One of the best hotels you will find in terms of service and amenities. The rooms are brand new and feature spacious bathrooms with large counters, big fluffy towels, as well as big closets and great views. Super quiet! The staff is uniformly friendly and the concierge gladly made reservations for us at popular restaurants including one of the top sushi joints. The only minus factors are the bars (too much smoke) and the pool service (no slippers, no bottled water, no pool guys to lay towels, and nowhere to sit when you are forced to remove your shoes). But these are minor quibbles that do not detract from a fantastic 5* experience. I would definitely stay here again in Osaka, as it compares favorably with others that have rates 2-3x higher. Easy 5m walk from the main train station (with luggage) and a convenient Tully's for morning java and 7/11 in basement for snacks and ATM.

Awesome awesome AWESOME hotel! It was super clean and spacious! Staffs were friendly and helpful and loved the location as it is located minutes from Osaka Station and a mall. My family and I really enjoyed our stay and look forward to staying there again!

Great experience from the time I checked in. The front desk had someone that spoke English and was respectful. The room was very clean with more amenities than hotels in USA. The room service was on time and professional. The food is not as good as what you can find in the towers but OK for hotel.

I travel very frequently for my business and personal. I often stayed in a different hotel chain in Osaka (for my business trips and personal trips). When my Japanese friend found out my family and I are visiting Osaka this time, she highly recommended this hotel for a change. When I checked in to the hotel, a receptionist told me my family and I were booked for a king size bed only. I told her I normally book two beds for my family trip since we have two little ones. I also told her we were confirmed for two twin beds (we booked this hotel more than a month ago). Her reply was "I understand". Next thing she did was to explain me that there will be 4000 Japanese yen additional charge for an extra bed. I could not believe what she was telling me since I had the Intercontinental Hotel confirmation paper with me and showed her (I directly booked the room through the hotel without using a 3rd party). The confirmation paper shows I am confirmed with two twin beds. Luckily my Japanese friend stepped in and explained to her. Then the receptionist gave us a room without any charge (like she was giving me a favor). After I received the room card keys from her, I asked her what the swimming pool hours are. She told me the swimming pool hours are from 9AM to 10PM but for kids, the swimming pool hours are from 9AM to 5PM. Then later, I found out kids can also use the hotel swimming pool until 10PM. It may be an isolated incident but I could not belive that she tried to charge me an extra 4000 Japanese yen for the room that already confirmed with two twin beds and told me an incorrect swimming pool hours. I will not recommend for my company to use this hotel for any business trip and will not use for my personal trip either.

Not the best location. But it is a nice tall building that overlooks the city. Rooms is very spacious and staffs are friendly

Loved the hotel! We had a two room / two baths residence unit equipped with a full kitchen and a living/dining room. The rooms were spacious. The beds were US size. The hotel has many amenities that are beyond what this review can cover. Definitely highly recommended for stay at Osaka. It's close to Umeda train and JR stations and connected to Osaka North and South that have floors of shops and restaurants. Since the hotel actually started on the 20th floor, one should be able to get a good view of the city.