InterContinental Osaka by IHG

Our recent stay at the InterContinental Osaka was an absolute delight from start to finish. Travelling with family, we were looking for comfort, convenience, and a touch of luxury – and this hotel delivered on all fronts.||First and foremost, the location is unbeatable. It’s right next to the train station, which made getting around Osaka and connecting to other cities incredibly easy – a huge plus when travelling with children or elderly family members.||The rooms are spacious, modern, and impeccably maintained. We appreciated the free internet (WiFi), which was fast and reliable throughout our stay – perfect for planning our days and staying connected.||Breakfast was a daily highlight. The breakfast buffet offered a wide variety of both Western and Japanese dishes, all fresh and beautifully presented. There’s also breakfast available in the room, which we enjoyed on a relaxed morning – such a luxurious touch!||The staff were attentive, professional, and always ready to assist with a smile. Whether it was arranging taxis, offering dining recommendations, or assisting with our luggage, they truly went above and beyond.||In summary, InterContinental Osaka offers an elegant and supremely comfortable experience in a prime location. Ideal for families, couples, or business travellers alike. We wouldn’t hesitate to stay here again on our next visit to Osaka.||Highly recommended!

This hotel is impeccable. Luxurious. Clean. Best customer service. Delicious room service. It also houses a Michelin- starred restaurant, Pierre. Pierre has amazing views, great food, a must while in Osaka. We had a one bedroom apartment with a full kitchen, washer/dryer, living room etc. we didn’t use any of it but it was nice to have the space. The staff went above and beyond with all our request. Highly recommended.

Enjoyable stay with a great level of customer service. ||The hotel is located within a high end shopping centre so it took a day to get our bearings and figure our the best way to come and go from the hotel. |We had a toddler with us and a pram so we established venturing outside from the car drop off door to be the most convenient when leaving the hotel, as it meant we were outside in the fresh air a lot sooner and avoided needing the lift at every step along our journey out.||Unfortunately our toddler sustained an injury during our stay however the staff were very helpful and efficient in assisting us to access medical care. ||Breakfast was vast with a lot of options and it was mostly delicious however personally I found the pastries a bit tough so I avoided them. On a few occasions there were some delays with breakfast items such as egg dishes and coffee taking over 20 mins to arrive, this tended to be when the room was very busy but fortunately it was not a daily occurrence. |The hotel had a secure high chair with a plate and cutlery for our toddler which was helpful as we found high chairs didn't always have safety harnesses/straps in Japan. ||The Japanese onsen area was enjoyable and a nice amenity, attending in the evening was relaxing as it was quiet. The pool area was also well kept , we didn't know beforehand swimming caps were required, however these were provided by the hotel. |The only negative was that the onsen area closes earlier than the pool, and the pool changing area is incredibly small and does not have all of the amenities of the onsen area, so it was difficult trying to change my toddler after a late evening swim.||The location was great for navigating around Osaka and also venturing out from it as a base. In Umeda you have numerous access points for trains and the metro, once you've figure out how to get to the stations and lines you need.|We also discovered the more local shopping centre nearby to us, about a 3-4 minute walk, which was great for dining options and more of the local shops.

We recently spent three nights at the InterContinental Osaka, which we booked through the Amex Fine Hotels & Resorts program, and overall, it was a fantastic home base for exploring the city. This was our second stay, but our first was nearly 10 years ago. The location is simply perfect, situated right at the Grand Front Osaka mall, which offers endless shopping and dining options. We also found getting around to be a breeze using the local UMEGLE-BUS. For just 100 yen per trip or 200 yen for a day pass (which you pay directly to the driver), it was an incredibly convenient way to see the sights within a small radius of the hotel and mall. It also takes you to Osaka Station where you can hop on the subway and train to pretty much anywhere in Osaka.||As part of the FHR program, we were eligible for a room upgrade based upon availability. They will only upgrade you one category and wanted us to pay extra for anything above (which was available for all 3 nights). While they weren't able to move us from a Classic to a Premier room on our first day, they had it all sorted out for us by the second day of our stay, which we appreciated. It's worth noting that we did have to pay an additional fee for our older son, as he is over 12, regardless of the room category. The room itself was very nicely appointed with a comfortable bed that made for a great night's sleep after a long day of exploring. The one slightly odd feature was the large decorative rock in the room. In the Classic room, it sits in the middle of the floor, and in the upgraded Premier room, it's attached to the desk. While visually interesting, it was a bit strange and took up a fair amount of space. The bathroom doors are also a bit transparent, so we hung a towel over it to cover any unintended overexposure.||On one occasion, we visited the pool, but the policies there were a bit restrictive for a family. Everyone is required to wear a swim cap, and cell phones and cameras are strictly prohibited. While we understand the desire for privacy, this meant we couldn't capture any fun photos of our kids enjoying the water which was a shame. A policy similar to airlines, where you simply can't photograph other guests or staff, might be a better approach.||The one area that didn't quite hit the mark for us was the breakfast at NOKA. While there was a huge selection on the buffet, we found that there wasn't much that appealed to our family's tastes. We also had some trouble with the made-to-order eggs, which never seemed to come out quite right, and the service could be a bit slow. We were also informed that breakfast for our son would be an additional charge on top of the extra person fee for the room, so we just opted for some delicious and easy finds from the nearby 7-Eleven, which the kids were perfectly happy with!||The real highlight of our stay, and what truly made it memorable, was the incredible customer service. When we inquired at the front desk about umbrellas (as it rained on and off throughout our trip), they made sure that the bell desk brought some to us as we were getting out of the elevator. Wow, what service! We also had a small misunderstanding regarding the afternoon tea service on our last day, and this is where the staff truly shone. Liam, the Director of Rooms, personally handled our situation. He was exceptionally courteous, understanding, and went above and beyond to resolve the issue for us. His professionalism, genuine care, and compassion completely turned the situation around and honestly "saved the day." It's that level of service that makes a hotel stand out.||Despite a couple of minor hiccups and the excessive charges for older kids, we had a wonderful time at the InterContinental Osaka. The unbeatable location and the outstanding service, especially from Liam, made our stay a truly positive experience. We would definitely consider staying here again on our next trip to Osaka.

My husband and I are celebrating our honeymoon and could not have asked for a better place to stay! From the incredible amenities like their indoor pool, and wet sauna, the spacious rooms with small touches that really elevated our stay- to the best chicken wings I’ve literally ever had we had to order them three times during our stay, I can’t say enough good things. The convenience of being connected to great shopping and dining options in the surrounding building and the jr station within a short walk made this the perfect location for us. The staff are wonderful, so helpful and genuinely wanted to make our stay the best possible. We ended up extending a night. Will definitely choose to stay next time we visit Osaka. Thank you for making this a memorable stay.

This was a top notch hotel. We stayed in the junior suite residence which comes with a kitchen and washing machine. It was helpful traveling with children. The room was spacious and the shower room fantastic with a washing area and a bathtub Japanese style.||The staff was extremely helpful and professional throughout. The location was great too with nearby malls for shopping and casual dining. The subway stops were close too. I would consider this in my top 3 hotels I have stayed in Japan and I have stayed at Ritz Carlton, Four Seasons, Peninsula, Okura, Westin, Imperial Hotel, Park Hyatt, Grand Hyatt.

I had a wonderful experience staying at the Intercontinental Osaka. The level of kindness and professionalism displayed by the staff truly stood out. From the front desk to the concierge services, every interaction was marked by warmth and attentiveness. The restaurant and bar staff were equally impressive, ensuring that my dining experiences were both enjoyable and memorable. One of the highlights of my stay was undoubtedly the bed; it was incredibly comfortable, and I find myself still dreaming about it! The combination of exceptional service and luxurious accommodations made my time there truly unforgettable. I can't wait for the opportunity to return!

Upscale hotel with suites, rooms, and apartment like rooms (kitchen, dining area, and some have outdoor private balcony). Quiet area away from crowds. It is a bit of a walk to Umeda and Osaka station, but well worth it. Pool is amazing - very big with a hot tub that over looks the pool. Very family friendly (although you are required to wear a provided swim cap). Gym is small, but with enough equipment to get a good workout.

FANTASTIC HOTEL! If you're in Osaka it's a solid choice. Great room, great view, great location and staff. It's connected to a mall and train station and conveniently located to all things Osaka. The hotel offers a daily happy hour and an excellent breakfast buffet. There's also a Michelin star restaurant on the premises. Thank you Intercontinental for a great stay.

Great staff and convenient location. It's located within the mall and close to the train station. Would highly recommend this hotel.

Amazing hotel, in a very cool area of Osaka inside the mall. The room itself was immaculate, and the facilities of the hotel were clean and calming. The breakfast buffet was decent as well, and the bar was really excellent for a night cap. The hotel also had an onsen, which was nice but felt more like a gym sauna than a Japanese onsen. I'd definitely stay here again if I were in the area another time!

Loved my stay at the IHG Osaka. It's conveniently attached to a mall and there's plenty of food choices just a short walk away. Upon check-in, we were upgraded to a larger room. Our reservation also included daily breakfast for 2, which was a nice little luxury to start off the day. The hotel breakfast didn't change much day to day, but the food was enjoyable and I thought the quality was rather upscale. The gym is also quite large and well-equipped. We went early in the morning so it felt like our own private gym as it stayed fairly empty. There's also a swimming pool right next to the gym. I believe there's also a laundry room which is convenient and cheaper than having your laundry done by the staff. Lastly, the hotel bakery (Stressed) has a lot of delicious treats. I highly recommend the shine muscat tart. It was one of the best desserts I've had during my trip and the quality is top notch.

Nice hotel. You're able to get into a huge shopping complex on one of the floors through a connecting door, which is very convenient to get to more food options, and if it's raining! Buffet breakfast (4 stars): Good options, very clean. They don't change much daily but they do have one made to order item included which is nice. Service (5 stars): everyone was very helpful. The hotel restaurants weren't able to accommodate our large group last minute so make reservations if you do have a big group! But you can always walk into the mall next door. Room Service (5 stars): The food was really good and came faster than their estimated time.

This is the most beautiful hotel in our Japan Stay. We were able to stay in the top 32nd floor suite and it was heavenly. Osaka is a beautiful City with lots to do, but every day we looked forward to coming back to our luxurious hotel suite to relax. There were only 6 rooms on our entire floor. We had a kitchen and laundry machine as well as amazing views of the city. We had an outdoor atrium that had 180 views of the city and had an open rooftop. This was the most luxurious hotel I've ever stayed in. The hotel is next to malls and lots of amazing food courts. Every mall had a few food floors with amazing dining. The breakfast is very nice here. The service is incredible. Definitely recommend staying at the Intercontinental next time we visit Osaka. Happy Yelping!

We have stayed at this hotel 3 times. The location to the station and shopping can't be be. Just simply go to the first floor and it is attached to the hotel building. The hotel is new, so the room are fresh and modern. We love the glass enclosed shower tub area. Want that in my house now. Wow! Service is welcoming and friendly. The lobby is on the 20th floor. We opted to add breakfast to our room for a discounted price. Completely worth it. The buffet breakfast has lots of choices for all tastes. As for our stays all have been pleasing; though, we thought our last stay was in jepordy when they didn't have a twin bed room for our family. Management was committed to ensure our stay is pleasurable. In the end we were offered an option on rooms and made it work by adding a bed to the room. For our kids they left a kids package that included a bear sponge, kids toothbrush, and a Intercontinental Osaka stuffed gorilla. Thank you Intercontinental Osaka we will be back. Arigato

Inter-Continental Osaka is an upscale hotel in Osaka near the Osaka Train station that provides a very Western experience. The hotel also contains many residence rooms which include a separate kitchen, dining, and washer & dryer. This hotel is nice - very nice - and as long as you're willing to pay for it you'll have a great experience. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - The Inter Continental Osaka towers above Osaka and is a short walk from the main train station. The hotel lobby is located on the 20th floor. It's open, colorful, and provides great views of the skyline. It has an upscale feel and you'll feel like you're in a Western hotel. 1 Star. Service - The staff are very helpful and speak English very well. On our 3 night stay, they forgot to put a Nespresso machine in our room. The eventually put one in but every time I called the front desk, concierge, or some other employee they would apologize for the missing machine. Even upon check out that reminded me. Note - the pool is an indoor lap pool and you need to wear a shower cap if you wish to use it. SPA staff was also great & extended our checkout to 2 PM. 1 Star. Facility - It's honestly one of the nicest hotels I have ever stayed in. We were upgraded to a two-bedroom residence (almost 1000 sq. ft.) with two bathrooms, a kitchen, dining room, a laundry machine. Each room had a 40+ flat screen TV that allowed you to switch between both English & Japanese languages. Each night stand had lighting controls to control all the lights in the room. But perhaps the best feature was the bathroom. The Japanese Toto toilets were heated, water/dryer equipped, and probably would have made me breakfast if I programmed it. The tub & shower were combined into one unit. But not like tub with a shower - it was a large room (think sauna) with a tub and separate shower controls. It's unique to Japan and something is a great experience. 2 Stars. Will I Return? - Yes. Not only is the Inter Continental Osaka in a great location a few walks away from the main Osaka train station, it's also a superb luxury hotel that will rival those in the west. I hope I get a chance to return. 1 Star. My Yelp Rating Scale (Sum of all parts): 1 Star - Atmosphere - Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I'll give a star if I like it or thinks it has great charm. 1 Star - Service - You can have a great meal with bad service. But that's also what can make a five-star joint drop to four. It's important to the dining experience that service is great and on point. 2 Stars - Facility - I'll award up to two stars for the facility, since this is the main reason we go out. Sometimes the extra star is given for value, but it's really all about the facility. 1 Star - Will I come back? - If I know for a fact I'll return, I'll give this a star. A place has to make an impression for me to return. Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Yelp score.

This is a wonderful hotel that was amazingly clean, spacious, and perfectly located. The room was beautifully laid out with a very comfortable king-size bed and two comfy lounge chairs. I loved the bath tub and bath salts that were included in the amenities and the large shower area next to it. I especially liked that the toilet was in its own separate space with a frosted door. The rest of the bathroom walls were all glass which I liked because I was staying by myself. The people at the front desk were super friendly and helpful. They spoke English very well and were able to answer any questions that I had. The breakfast buffet was amazing! It was filled with plenty of food items from Western to traditional Japanese dishes. They even had a pretty large selection of Chinese dishes as well. They also offered eggs cooked to order and coffee or tea with each meal. The fitness center was so big with plenty of pieces of cardio equipment and strength machines. It had everything that you needed including really nice front desk people who handed you a towel and bottle of water as you entered. There was a large swimming pool next door to the fitness center which seemed very nice as well even though I didn't use it. The lobby was well-lit with floor to ceiling windows all along one side. The hallways were nicely lit as well which is always a plus for a single female traveling alone. I also liked that you had to swipe your key card in order to access the elevators to the guest rooms. I felt like royalty staying at this hotel and I would definitely love to come back to stay here again during any future visits to Osaka.

Beautiful hotel. Great amenities. Gorgeous views. spectacular suites, great restaurants and of course impeccable service. The only thing i see that can be improved on is its breakfast food selection. It's good but does not stand out above all the other Asia high end hotels. 24 hour gym access is great for that late night workout. It's a few minutes to public transportation but it does offer shopping along the way so it makes it a pleasure of a walk. I really like this Hotel.

Very very nice hotel. Nice facilities, beautiful room with nice views, very convenient location. Amazing shower and bathroom. I only knock it one star because of the checkin policy. They charged 7000 yen per night extra to have a second person in the room, which I had never encountered before and also did not experience at our hotel in Tokyo. Other than that it's a great hotel. Very easy access to Osaka station, via short walk.

One of the best hotels you will find in terms of service and amenities. The rooms are brand new and feature spacious bathrooms with large counters, big fluffy towels, as well as big closets and great views. Super quiet! The staff is uniformly friendly and the concierge gladly made reservations for us at popular restaurants including one of the top sushi joints. The only minus factors are the bars (too much smoke) and the pool service (no slippers, no bottled water, no pool guys to lay towels, and nowhere to sit when you are forced to remove your shoes). But these are minor quibbles that do not detract from a fantastic 5* experience. I would definitely stay here again in Osaka, as it compares favorably with others that have rates 2-3x higher. Easy 5m walk from the main train station (with luggage) and a convenient Tully's for morning java and 7/11 in basement for snacks and ATM.

Awesome awesome AWESOME hotel! It was super clean and spacious! Staffs were friendly and helpful and loved the location as it is located minutes from Osaka Station and a mall. My family and I really enjoyed our stay and look forward to staying there again!

Great experience from the time I checked in. The front desk had someone that spoke English and was respectful. The room was very clean with more amenities than hotels in USA. The room service was on time and professional. The food is not as good as what you can find in the towers but OK for hotel.

I travel very frequently for my business and personal. I often stayed in a different hotel chain in Osaka (for my business trips and personal trips). When my Japanese friend found out my family and I are visiting Osaka this time, she highly recommended this hotel for a change. When I checked in to the hotel, a receptionist told me my family and I were booked for a king size bed only. I told her I normally book two beds for my family trip since we have two little ones. I also told her we were confirmed for two twin beds (we booked this hotel more than a month ago). Her reply was "I understand". Next thing she did was to explain me that there will be 4000 Japanese yen additional charge for an extra bed. I could not believe what she was telling me since I had the Intercontinental Hotel confirmation paper with me and showed her (I directly booked the room through the hotel without using a 3rd party). The confirmation paper shows I am confirmed with two twin beds. Luckily my Japanese friend stepped in and explained to her. Then the receptionist gave us a room without any charge (like she was giving me a favor). After I received the room card keys from her, I asked her what the swimming pool hours are. She told me the swimming pool hours are from 9AM to 10PM but for kids, the swimming pool hours are from 9AM to 5PM. Then later, I found out kids can also use the hotel swimming pool until 10PM. It may be an isolated incident but I could not belive that she tried to charge me an extra 4000 Japanese yen for the room that already confirmed with two twin beds and told me an incorrect swimming pool hours. I will not recommend for my company to use this hotel for any business trip and will not use for my personal trip either.

Not the best location. But it is a nice tall building that overlooks the city. Rooms is very spacious and staffs are friendly

Loved the hotel! We had a two room / two baths residence unit equipped with a full kitchen and a living/dining room. The rooms were spacious. The beds were US size. The hotel has many amenities that are beyond what this review can cover. Definitely highly recommended for stay at Osaka. It's close to Umeda train and JR stations and connected to Osaka North and South that have floors of shops and restaurants. Since the hotel actually started on the 20th floor, one should be able to get a good view of the city.