InterContinental Osaka by IHG

We enjoyed our stay, and we loved the apartment style rooms they have in the Residence section of the hotel, which are very suitable for families. We had a two bedroom residence room which was perfect for our young family. The staff at the reception, concierge and coffee shop are all delightful and helpful. Location of the hotel is good, within Umeda area and close to JR Osaka, Grand Front, Daimaru, etc. Plenty of shops, good food, etc. all nearby. We had dinner in the hotel coffee shop one night and it was very enjoyable too. We're very happy with our stay, and we'll come back. This review would easily have been 5 stars, just wanted to share a couple of points that could have made the difference. The dialogue with the reservations team prior to arrival was awful. This was after we had already made and they were informing us that a number of things were not possible. They were very unhelpful and had an awful attitude. It was so different from the attitude we saw from reception and front desk (who were all excellent). Therefore, we arrived to the hotel with extremely low expectations and prepared for the worst. Perhaps the Concierge could share some better suggestions. The staff at Concierge are all delightful and helpful, although: 1. Once they recommended a restaurant in Grand Front but the entire Grand Front was closed for the day 2. When asking for a family friendly restaurant, they recommended a fish restaurant that only does course meals. This took a long time and our child was restless after waiting so long for the course meal. Also the restaurant had no child highchair. (The meal was very very good though. Restaurant "Ginpei" is excellent and you should go and try if you don't have young kids...the fish is wonderful) 3. Struggled to give us recommendation for lunch in Nara. I understand part of the appeal of Nara is to walk and look around. But with two seniors and one toddler in our group, it would have been nice to have a direction to walk towards for lunch.

We stayed fife days in this hotel during our trip to Japan. Hotel actually placed from 20th floor up, so city view is incredible. Room was very comfortable with all future cleverly organised. We even had pair of kimonos , which were ironing every time when room was cleaned, if we used it evening or morning prior to room cleaning. We had vouchers for everyday drinks and this service was provided very nice. Restaurant was very good for breakfast and for dinner too. Room cleaning was great with such precision which I didn’t see anywhere. Even wires of chargers were organised, bath slippers were place vertically to be able to dry and kimonos, which I already mentioned. Global service, such reception and concierge was simply excellent in any way. All questions were answered, they made a search for some product which we wanted to buy, explained us everything including map, transportation and book our excursions. Our big thanks to all staff and biggest one to concierge Yuri, who actually guided our all activities. |By the way taxi from hotel to bullet train station is cheap and it was recommended by hotel staff too.

We stayed at InterContinental Osaka from 17/1/2026 to 24/1/2026, and it was an absolutely outstanding experience from start to finish. From the moment we arrived, we were warmly welcomed by a concierge staff who was already waiting for us at the lobby and personally escorted us up to the reception. The check-in process was incredibly smooth, fast, and professional. Everything was handled with such calm efficiency that we felt instantly at ease after our journey. We stayed in a 2-Bedroom Residence City View as a group of 4, and the room exceeded all expectations. The size of the residence was exceptionally spacious, especially by Japanese standards. The kitchen was fully equipped with all the necessary appliances, making it very comfortable for a longer stay. The living room and dining area were spacious and cozy, and the Osaka skyline view was simply magical, especially at night. Both bedrooms were perfect. The beds and pillows were extremely comfortable, and we enjoyed restful, high-quality sleep every single night. The bathroom amenities were Byredo, which smelled absolutely amazing and added a luxurious touch to the stay. One thing we truly appreciated was the daily turndown service. The room was always spotless and beautifully arranged when we returned. The housekeeping team went above and beyond; they even neatly organized our messy medicines on the countertop, which was such a thoughtful and unexpected gesture. The service throughout our stay was impeccable. Every staff member we encountered was friendly, attentive, and genuinely helpful. On one occasion, I returned with many shopping bags, and the staff kindly assisted in bringing everything up to our room, allowing us to go up comfortably without any hassle. Service was truly tip-top. The location is another huge highlight. It is extremely strategic, with two 7-Elevens and a FamilyMart nearby for convenient konbini runs. Major shopping destinations in Umeda including Umeda Links, LUCUA 100, Hankyu, Hanshin, and Daimaru are all within walking distance. It was perfect to return to the hotel on foot after a full day exploring outside Osaka. Overall, InterContinental Osaka delivers everything you would expect from a true 5-star hotel — luxury, comfort, impeccable service, and an unbeatable location. We highly recommend this hotel to anyone visiting Osaka, and we will most definitely be returning. Thank you Intercontinental Osaka for such a memorable stay 💙✨

We spent a wonderful week at InterContinental Osaka welcoming the New Year, and the experience exceeded all expectations. The entire team exemplified true Japanese hospitality - from the knowledgeable concierge and welcoming front desk staff to the attentive Club InterContinental lounge team and meticulous housekeeping. The Michelin-starred restaurant was a highlight, delivering an exceptional culinary experience. The breakfast staff were consistently friendly and made each morning a pleasure. Every interaction showed genuine care and attention to detail. The staff's warmth and professionalism made our New Year celebration truly memorable. Highly recommend for anyone seeking authentic omotenashi and world-class service.

Great Hotel and in a perfect spot for easy access to trains and shops. Staff are wonderful. The GM, Jerome is very personable and professional and if you stay here you will definitely meet Gerard, the fantastic Aussie Food and Beverage Manager! The Bar has live music and is a perfect spot to relax after a big day exploring Osaka. Rooms are clean and well serviced. This is the the second time we have stayed here and would keep coming back when in Osaka.

Perfection from the minute we booked all the way through to check out. This hotel is beautiful and the rooms are spacious with gorgeous views but what really made our time here was the staff. Every staff member we dealt with offered 5 star service in an old fashioned way which is very hard to come by these days. I can not praise their service highly enough. Also, the breakfast buffet is truly exceptional, such fresh food and the amazing variety. So glad we stayed here.

Staying at the InterContinental Osaka was exactly the reset we needed. The moment you walk in, you feel calm: everything is beautifully designed, spacious, and thoughtfully planned for real comfort. The rooms are a dream: floor-to-ceiling windows with panoramic views of Osaka, a huge bed, plenty of space to unpack and move around, and a bathroom that honestly feels like a private spa. The bath facilities downstairs are an amazing introduction to Japanese bathing culture: quiet, beautifully designed, tattoos allowed, and even a dry sauna. Breakfast at NOKA is another highlight. The selection is incredible, from Japanese dishes to Western classics, plus a dessert corner that’s impossible to resist. And dinner at NOKA is a whole experience on its own: fresh, beautifully presented, and delicious. Service was warm, attentive, and genuinely helpful. The staff made everything easy, from restaurant bookings to recommendations. If you’re traveling through Japan and craving comfort, space, and a bit of luxury, especially after tiny hotel rooms and 20k-step days, InterContinental Osaka is absolutely worth it. It’s the perfect place to slow down and recharge. 10/10 — would stay again.

We welcomed 2026 at InterContinental Osaka and couldn't have asked for a more perfect experience. Every member of the team - from concierge to front desk, Club InterContinental lounge staff to housekeeping, and the wonderful restaurant teams - showed us the meaning of true omotenashi.|The Michelin-starred dining was spectacular, with the culinary team delivering an unforgettable experience. Our breakfasts were made delightful by the friendly and attentive restaurant staff who started each day with warmth and care.|The warmth and kindness we experienced throughout our week touched our hearts. Every detail was thoughtfully attended to, and we felt genuinely cared for from the moment we arrived until our departure.|Thank you to the entire team for creating such beautiful memories and for making our New Year celebration so special!

Beautiful hotel in the heart of Osaka, located not far from the Umeda station. We arrived downstairs (1st floor), and while looking for the hotel were greeted by a porter who took our bags and gave us directions to the reception desk (20th floor). After a quick check-in process we arrived to our room. Our bags had been delivered and left for us in a nice open closet space (this area also includes robes, slippers, and a safe). The bedroom has two beds (and a third rollaway we'd requested), and a gorgeous view of Osaka, as well as a cool desk (made of stone and glass), and a minibar area stocked w wine, alcohol, dinnerware, coffee maker/tea supplies and cups, etc. For me the best part is the gorgeous bathroom, a toilet (w door), large sink and counter area, and enormous shower and tub. My friend said the shower experience was amazing, and my other friend said the tub is super comfortable and the bath salts made her sore body feel great after all of our walking.

FANTASTIC HOTEL! If you're in Osaka it's a solid choice. Great room, great view, great location and staff. It's connected to a mall and train station and conveniently located to all things Osaka. The hotel offers a daily happy hour and an excellent breakfast buffet. There's also a Michelin star restaurant on the premises. Thank you Intercontinental for a great stay.

Great staff and convenient location. It's located within the mall and close to the train station. Would highly recommend this hotel.

Amazing hotel, in a very cool area of Osaka inside the mall. The room itself was immaculate, and the facilities of the hotel were clean and calming. The breakfast buffet was decent as well, and the bar was really excellent for a night cap. The hotel also had an onsen, which was nice but felt more like a gym sauna than a Japanese onsen. I'd definitely stay here again if I were in the area another time!

Loved my stay at the IHG Osaka. It's conveniently attached to a mall and there's plenty of food choices just a short walk away. Upon check-in, we were upgraded to a larger room. Our reservation also included daily breakfast for 2, which was a nice little luxury to start off the day. The hotel breakfast didn't change much day to day, but the food was enjoyable and I thought the quality was rather upscale. The gym is also quite large and well-equipped. We went early in the morning so it felt like our own private gym as it stayed fairly empty. There's also a swimming pool right next to the gym. I believe there's also a laundry room which is convenient and cheaper than having your laundry done by the staff. Lastly, the hotel bakery (Stressed) has a lot of delicious treats. I highly recommend the shine muscat tart. It was one of the best desserts I've had during my trip and the quality is top notch.

Nice hotel. You're able to get into a huge shopping complex on one of the floors through a connecting door, which is very convenient to get to more food options, and if it's raining! Buffet breakfast (4 stars): Good options, very clean. They don't change much daily but they do have one made to order item included which is nice. Service (5 stars): everyone was very helpful. The hotel restaurants weren't able to accommodate our large group last minute so make reservations if you do have a big group! But you can always walk into the mall next door. Room Service (5 stars): The food was really good and came faster than their estimated time.

This is the most beautiful hotel in our Japan Stay. We were able to stay in the top 32nd floor suite and it was heavenly. Osaka is a beautiful City with lots to do, but every day we looked forward to coming back to our luxurious hotel suite to relax. There were only 6 rooms on our entire floor. We had a kitchen and laundry machine as well as amazing views of the city. We had an outdoor atrium that had 180 views of the city and had an open rooftop. This was the most luxurious hotel I've ever stayed in. The hotel is next to malls and lots of amazing food courts. Every mall had a few food floors with amazing dining. The breakfast is very nice here. The service is incredible. Definitely recommend staying at the Intercontinental next time we visit Osaka. Happy Yelping!

We have stayed at this hotel 3 times. The location to the station and shopping can't be be. Just simply go to the first floor and it is attached to the hotel building. The hotel is new, so the room are fresh and modern. We love the glass enclosed shower tub area. Want that in my house now. Wow! Service is welcoming and friendly. The lobby is on the 20th floor. We opted to add breakfast to our room for a discounted price. Completely worth it. The buffet breakfast has lots of choices for all tastes. As for our stays all have been pleasing; though, we thought our last stay was in jepordy when they didn't have a twin bed room for our family. Management was committed to ensure our stay is pleasurable. In the end we were offered an option on rooms and made it work by adding a bed to the room. For our kids they left a kids package that included a bear sponge, kids toothbrush, and a Intercontinental Osaka stuffed gorilla. Thank you Intercontinental Osaka we will be back. Arigato

Inter-Continental Osaka is an upscale hotel in Osaka near the Osaka Train station that provides a very Western experience. The hotel also contains many residence rooms which include a separate kitchen, dining, and washer & dryer. This hotel is nice - very nice - and as long as you're willing to pay for it you'll have a great experience. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - The Inter Continental Osaka towers above Osaka and is a short walk from the main train station. The hotel lobby is located on the 20th floor. It's open, colorful, and provides great views of the skyline. It has an upscale feel and you'll feel like you're in a Western hotel. 1 Star. Service - The staff are very helpful and speak English very well. On our 3 night stay, they forgot to put a Nespresso machine in our room. The eventually put one in but every time I called the front desk, concierge, or some other employee they would apologize for the missing machine. Even upon check out that reminded me. Note - the pool is an indoor lap pool and you need to wear a shower cap if you wish to use it. SPA staff was also great & extended our checkout to 2 PM. 1 Star. Facility - It's honestly one of the nicest hotels I have ever stayed in. We were upgraded to a two-bedroom residence (almost 1000 sq. ft.) with two bathrooms, a kitchen, dining room, a laundry machine. Each room had a 40+ flat screen TV that allowed you to switch between both English & Japanese languages. Each night stand had lighting controls to control all the lights in the room. But perhaps the best feature was the bathroom. The Japanese Toto toilets were heated, water/dryer equipped, and probably would have made me breakfast if I programmed it. The tub & shower were combined into one unit. But not like tub with a shower - it was a large room (think sauna) with a tub and separate shower controls. It's unique to Japan and something is a great experience. 2 Stars. Will I Return? - Yes. Not only is the Inter Continental Osaka in a great location a few walks away from the main Osaka train station, it's also a superb luxury hotel that will rival those in the west. I hope I get a chance to return. 1 Star. My Yelp Rating Scale (Sum of all parts): 1 Star - Atmosphere - Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I'll give a star if I like it or thinks it has great charm. 1 Star - Service - You can have a great meal with bad service. But that's also what can make a five-star joint drop to four. It's important to the dining experience that service is great and on point. 2 Stars - Facility - I'll award up to two stars for the facility, since this is the main reason we go out. Sometimes the extra star is given for value, but it's really all about the facility. 1 Star - Will I come back? - If I know for a fact I'll return, I'll give this a star. A place has to make an impression for me to return. Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Yelp score.

This is a wonderful hotel that was amazingly clean, spacious, and perfectly located. The room was beautifully laid out with a very comfortable king-size bed and two comfy lounge chairs. I loved the bath tub and bath salts that were included in the amenities and the large shower area next to it. I especially liked that the toilet was in its own separate space with a frosted door. The rest of the bathroom walls were all glass which I liked because I was staying by myself. The people at the front desk were super friendly and helpful. They spoke English very well and were able to answer any questions that I had. The breakfast buffet was amazing! It was filled with plenty of food items from Western to traditional Japanese dishes. They even had a pretty large selection of Chinese dishes as well. They also offered eggs cooked to order and coffee or tea with each meal. The fitness center was so big with plenty of pieces of cardio equipment and strength machines. It had everything that you needed including really nice front desk people who handed you a towel and bottle of water as you entered. There was a large swimming pool next door to the fitness center which seemed very nice as well even though I didn't use it. The lobby was well-lit with floor to ceiling windows all along one side. The hallways were nicely lit as well which is always a plus for a single female traveling alone. I also liked that you had to swipe your key card in order to access the elevators to the guest rooms. I felt like royalty staying at this hotel and I would definitely love to come back to stay here again during any future visits to Osaka.

Beautiful hotel. Great amenities. Gorgeous views. spectacular suites, great restaurants and of course impeccable service. The only thing i see that can be improved on is its breakfast food selection. It's good but does not stand out above all the other Asia high end hotels. 24 hour gym access is great for that late night workout. It's a few minutes to public transportation but it does offer shopping along the way so it makes it a pleasure of a walk. I really like this Hotel.

Very very nice hotel. Nice facilities, beautiful room with nice views, very convenient location. Amazing shower and bathroom. I only knock it one star because of the checkin policy. They charged 7000 yen per night extra to have a second person in the room, which I had never encountered before and also did not experience at our hotel in Tokyo. Other than that it's a great hotel. Very easy access to Osaka station, via short walk.

One of the best hotels you will find in terms of service and amenities. The rooms are brand new and feature spacious bathrooms with large counters, big fluffy towels, as well as big closets and great views. Super quiet! The staff is uniformly friendly and the concierge gladly made reservations for us at popular restaurants including one of the top sushi joints. The only minus factors are the bars (too much smoke) and the pool service (no slippers, no bottled water, no pool guys to lay towels, and nowhere to sit when you are forced to remove your shoes). But these are minor quibbles that do not detract from a fantastic 5* experience. I would definitely stay here again in Osaka, as it compares favorably with others that have rates 2-3x higher. Easy 5m walk from the main train station (with luggage) and a convenient Tully's for morning java and 7/11 in basement for snacks and ATM.

Awesome awesome AWESOME hotel! It was super clean and spacious! Staffs were friendly and helpful and loved the location as it is located minutes from Osaka Station and a mall. My family and I really enjoyed our stay and look forward to staying there again!

Great experience from the time I checked in. The front desk had someone that spoke English and was respectful. The room was very clean with more amenities than hotels in USA. The room service was on time and professional. The food is not as good as what you can find in the towers but OK for hotel.

I travel very frequently for my business and personal. I often stayed in a different hotel chain in Osaka (for my business trips and personal trips). When my Japanese friend found out my family and I are visiting Osaka this time, she highly recommended this hotel for a change. When I checked in to the hotel, a receptionist told me my family and I were booked for a king size bed only. I told her I normally book two beds for my family trip since we have two little ones. I also told her we were confirmed for two twin beds (we booked this hotel more than a month ago). Her reply was "I understand". Next thing she did was to explain me that there will be 4000 Japanese yen additional charge for an extra bed. I could not believe what she was telling me since I had the Intercontinental Hotel confirmation paper with me and showed her (I directly booked the room through the hotel without using a 3rd party). The confirmation paper shows I am confirmed with two twin beds. Luckily my Japanese friend stepped in and explained to her. Then the receptionist gave us a room without any charge (like she was giving me a favor). After I received the room card keys from her, I asked her what the swimming pool hours are. She told me the swimming pool hours are from 9AM to 10PM but for kids, the swimming pool hours are from 9AM to 5PM. Then later, I found out kids can also use the hotel swimming pool until 10PM. It may be an isolated incident but I could not belive that she tried to charge me an extra 4000 Japanese yen for the room that already confirmed with two twin beds and told me an incorrect swimming pool hours. I will not recommend for my company to use this hotel for any business trip and will not use for my personal trip either.

Not the best location. But it is a nice tall building that overlooks the city. Rooms is very spacious and staffs are friendly

Loved the hotel! We had a two room / two baths residence unit equipped with a full kitchen and a living/dining room. The rooms were spacious. The beds were US size. The hotel has many amenities that are beyond what this review can cover. Definitely highly recommended for stay at Osaka. It's close to Umeda train and JR stations and connected to Osaka North and South that have floors of shops and restaurants. Since the hotel actually started on the 20th floor, one should be able to get a good view of the city.