InterContinental Presidente Cancun Resort by IHG

My wife and I spent 8 nights here starting on May 31. This is our first time not going to an all-inclusive, and I honestly feel this will be our new vacation destination. The staff were all amazing, but I have to say, Josue at Caribeno was our standout. He treated us like friends and provided the most amazing service. We let him know how much he impacted our stay and I hope you pass along our thanks again.|The beach was so amazing. There was no seaweed for the first four days but the sea got stirred up on day 5 and Cancun got hit with seaweed. The staff did their best but it was a bit much. But no problem, we became pool people. There is a smaller more private pool closer to the Convention area that no one talks about. I was perfect. The pool servers were on top of us for drinks and food all day. |The rooms were a little dated, but we were not there to stay in a hotel room. There were a couple of repairs that could have been done, but we only slept and got ready for dinner there. The housekeeping and room staff were exceptional. |All food was excellent, and we had no complaints about the drinks. |We will be booking again for May 2026 and can't wait.

The Intercontinental Presidente Cancun was everything we dreamed of for our family vacation. We traveled to celebrate our anniversary and babymoon with our 1.5-year-old daughter and my in-laws — and from the moment we arrived, we felt right at home.||||The beach is stunning — crystal-clear, calm waters, perfect for little ones. Our room had an ocean view and an outdoor shower we used daily. They even surprised us with the cutest details for our daughter (including a little tipi in the room!). Breakfast was varied and fresh, the beach restaurant had amazing burgers and pizzas, and the spa was exactly what I needed as a pregnant mama.||||Service was outstanding — especially Rubén, who took care of us every day. One night we dined at Ilios, a nearby Greek restaurant with incredible food and a fire show. A must!||||We will definitely return. This hotel has earned a special place in our hearts.

We just returned from a four-night stay and were very impressed by the hotel's service, cleanliness, and central location. Traveling with my wife and nine-year-old son, I appreciated the option of a "hybrid all-inclusive" package, which included happy hour drinks, small plate dinners, and a free breakfast buffet. The calm, clear beach was perfect, and the hotel offered complimentary secure parking, making it easy to rent a car (Enterprise) for day trips, including a drive to Playa del Carmen to reach the Cozumel ferry boat. Staff were respectful and helpful, especially those at the tour sales office. We look forward to returning.||Our experience at the hotel exceeded our expectations in many ways. From the moment we arrived, the staff greeted us warmly and answered all our questions about local attractions and amenities. The lobby, rooms, and communal areas were meticulously clean, which helped us feel comfortable and safe during our stay. The central location made it simple to explore nearby restaurants, shops, and tourist sites, all within walking distance.||The "hybrid all-inclusive" package was particularly convenient for our family. Enjoying happy hour together each evening became a highlight, and the small plate dinners allowed us to sample a variety of dishes without feeling overwhelmed by large portions. Mornings started with a generous breakfast buffet, offering something for everyone.||One of our favorite parts of the trip was spending time on the beautiful, tranquil beach just steps from the hotel. The water was so clear and calm that even our son, who can sometimes be hesitant around the ocean, felt comfortable swimming and playing. The free, secure parking gave us peace of mind.||Throughout our visit, the staff consistently went above and beyond, demonstrating professionalism and kindness. In particular, the team at tour sales was patient and knowledgeable, helping us plan excursions suited to our interests and schedule. All these thoughtful touches made our vacation memorable, and we are already looking forward to a future return.

The beach here is so beautiful. The pool and hot tubs are clean and well maintained. The rooms are pretty nice, but they are old. Service is good, but the front receptionist took a long time to bring our luggage up to the room. The system for room charges also doesn’t update much, causing us to not be in the system the first day.

My family of five, and my brother-in-law's family of three recently completed a 10-day stay at this hotel. For my husband it was his 4th stay, my 3rd and for the entire family it was our second stay (because we love this place so much). For my brother in law's family, it was their first visit here and they were amazed. The location, decor and standard at this hotel is very good and the beach is pristine. The rooms were spacious, clean and well appointed, with a great view of the beach, ocean and surrounding islands. There are several choices for restaurants on the resort, all of which served delicious food with something for everyone. The most striking thing about our stay was the level of service that we experienced. We were treated exceptionally well by everyone that we encountered. We selected the club lounge rate that included a free breakfast and evening snacks and drinks. Every day there were different food offerings that offered some variety and enjoyment. The restaurant staff were outstanding, and the hotel general manager greeted us enthusiastically every time we saw him. (He would walk the resort every day talking to guests). This our happy place and we will continue to visit as often as we can. The hotel is situated close to shops, restaurants, ferries and water sport activities and is a 25-minute ride from the airport. Well done Grupo Presidente and thanks to everyone that made our stay special. Some of the people that stood out as providing exceptional service are as follows.|Club Lounge: Cesar, Mariano (Evenings) Jonathan, Louis (Breakfast)|Le Cap Restaurant and Pool Service: Guillermo, Ruben, Alejandro, Daniel|El Caribeno Restaurant: Josue|Beach Deck Bar: Goncalo|Somellier: Oscar|Photographer: Omar|General Manager: J. Prioux

Overall hotel is great, clean, staff is very friendly, specially complimentary valet parking was super nice and fast. The only what we don’t like is restaurant at the beach was super expensive, and staff wasn’t trained well, poor service in the restaurant. Beach was clean from seaweeds, which deserves 5 stars for this hotel.

This is the second year I've celebrated my birthday at this hotel and I will keep going back! Excellent food and service. Housekeeping is always on top of it. Same with front desk. I feel like every request I had was responded to within 10 min or less. Special shoutouts to the pool servers and bartenders: Ruben, Daniel, Diego and Alejandro Also Reyna from housekeeping. Thanks for another fun trip! -Miss Anna

Incredible place and super building.|You have everything, 3 restaurants, fitness center, 2 pools, spa and an amazing beach.|At the spa, booking a massage, you have access to a steambath and a jacuzzi to relax before the treatment.|Rooms are spacious and provided with all necessities.||But the main plus is the staff. All of them was amazing but i have to mention 4 outstanding persons.|Guillermo and Alejandro from Le Cap restaurant and Miriam and Gonzalo from the Deck Bar.|Especially Gonzalo, he is nicest person i have ever met in an hotel, and this come from a person working in the sector. He always remember which drink i prefer and was ready to welcome you as best.|Big thanks Gonzalo, you made my vacation!

We stayed at this property for about a week in a king club suite with ocean view (room 536). While we found the lobby and shared amenity spaces to generally be modern and nice spaces, we found the rooms to be dated and our room in particular to be unfit for guests to stay in due to mildew mold issues emanating from the HVAC system. When we brought this to the attention of the front desk staff we were told there were no other rooms available to move us to and that they'd attempt to repair the HVAC system. Technicians arrived and did work on the system; except they made it worse. Instead of having multiple fan speeds the AC was reduced to a single speed and the strong mildewy scent persisted. They did supply us with a portable but very loud dehumidifier but this did nothing to remove the smell. We were told to return to the front desk on day 3 to see if another room would open up. We asked to speak to the general manager but Valeria left us waiting for 40 minutes in the lobby while the general manager attended to something else. We asked to have management reach out to us but during our stay no one ever did. The indifference to our poor stay leads us to the conclusion that we'd never stay at this property again or IHG properties overall. The suite was also awkwardly furnished with some low grade Holiday Inn seating. As you'll see in many many reviews online, the rooms are very dated in design and yet they continue to go untouched by the hotel chain. Scents of raw sewage emanate from open metal grating areas near the large pool and gift shop due to the restrooms using open sewer drainage. For nearly $4,000 for a week stay, we'd definitely stay elsewhere if we ever returned to this area and you should too. There are better places to stay on a similar budget. I will say that the buffet breakfast was quite good. But front desk staff need to be trained to properly educate guests on which dining areas are included in their stay. The larger party we stayed with had similar confusion on which dining areas and buffets were inclusive with our stay and the front desk did little to map out the property and highlight amenities upon arrival. Overall, a swing and a miss for this place.

We spent a whole crap ton of points for one room. It is definitely not anything to write home about. It has 2 beds that are comfy. It is clean. But for as much money as it was you would expect it was going to be something amazing If you are just staying here not on points, they charge you per person in the room Breakfast is not included in your stay. You do however get a bottle of water. I guess that is something. They don't provide shuttle service to their hotel from airport. And taxis are way way way way overpriced out here be forewarned. They are a total scam.

First time going to Cancun and didn't want to stay in an all inclusive resort because I wanted to explore. I loved that it worked just like a hotel. They did have a resort fee but that it was reasonable not like Vegas!! The beach was amazing!! Beautiful white sand, clear water, and perfect bar location. The staff were amazing!! The check in was easy so was the checking out. Their travel/ excursion desk were super helpful and made booking easy and trust me it can get overwhelming when you go and try to do it all on your own. Loved how clean and beautiful everything looked from the lobby to the room. I would definitely stay here again. Yes there is a damp smell to it but what can you expect when humidity is from 85-100%!! But the bedding, towels and everything was clean and smelled fresh. The views, the beach, the staff, the convenience of having a bus stop and a convenience store around the corner was perfect!

This resort is fantastic! We stayed a week, club intercontinental is the way to go. Breakfast bar with omelette station and fresh pressed juices perfect! Happy hour had great nibbles and drinks. The beach is amazing and plenty of space to spread out. The pools are super clean and large, never felt crowded. Now the staff! They are exceptional! Ricardo and Miriam at the deck bar took such good care of us. Drinks on point and always ready to help with anything, felt cared for. We moved from the adult pool to the beach and they always knew where we were and met our wants and needs. We dined at Le Cap a few times, great food and options! Mariano and Guillermo took great care of us! Such thoughtful crew and always ready to help. They keep it shipshape too. During the day if we were at the adult pool, Ruben and the ladies there at le cap cafe kept us in cocktails and water! Now in the lobby bar, we had great cocktails and nightcaps. Air conditioning was so refreshing . Happy hour bartenders were great! Always trying to help us with our Espanol, the wine wasn't that great, but they can make you almost any cocktail! Our room was beautiful overlooking the ocean and the pools. The housekeepers were fast and always kept us in water and towels and after sun gel. Turndown service is lovely. The ground crews are amazing and always busy and quick to smile and greet you. They keep the outside immaculate! The restaurant the Caribeno was great authentic foods and Raymundo took great care of us and always greeted us if he saw us around. Sure cocktails and food at the restaurants are a little pricey just like being at home, it's not inclusive and we knew that. The breakfast and happy hour has so much food you do save there. It is a wonderful laid back resort, great for romantic couples and families. This is off season, so it gets a lot busier during summer. I'm sure I've left out some tremendous people who helped create a wonderful relaxing vacation for us, I just hope they know how much we appreciated everyone.

We only stayed at this hotel for the night, but our one night stay was so relaxing it made us wish we have stayed here longer. The private beach area is phenomenal, plenty of seating, beautiful views, and only occasional vendors. The service from the staff was great, it was prompt and very customer focused. We did not dine at this hotel, we just stayed here for the night and enjoyed it the beach area. Everything was clean, from our room, to every space we discovered on sight. Overall we had a great stay.

My wife and I are very impressed with IHG presidente and their entire staff! 10/10 for everything. We travel to different resorts around the world and this place has it all. The prices are a good value for how much you get to enjoy here. The beach and the view are one of a kind and perfect. They clean the sargassum very well, there is a lot of sand and no rocks. The water is just as clear as the pictures. The restaurants offer a large variety of options and everything we ate is delicious. You can experience the dishes of the region as well. El caribeno is our favorite. Every dish was delicious and the service is amazing. My favorite is the whole fried fish and the cochinita pibil. Hard to pick a favorite though, there is so much variety it would be unfair to compare different dishes or pick favorites. The rooms are very clean and the view is amazing. We hope to return here next year (hopefully sooner) to IHG. I highly recommend it to travelers looking to pick from the many hotels in this region.

It's really a shame that I have to leave a two-star review for this hotel. As Diamond/Spire members at IHG, we've stayed at hotels all over the world and have always had a great experience. Unfortunately, this was not the case during our stay at this hotel. First of all, it's worth noting that the hotel is currently undergoing either construction or renovations, which was evident from the strong paint smell in our first room at the end of the hallway on the first floor. When we returned to Cancun at the end of our trip and were assigned a room deeper into the hallway right next to the renovations, the paint smell was so overpowering that we could barely breathe. We tried opening the windows to let in some fresh air, but the chemical smells were so strong that we were actually choking. We asked the front desk for help and were disappointed by their lack of concern and their reluctance to relocate us. As IHG members, we generally expect more from the brand, especially when they recognize our status, which didn't seem to be the case during this stay. It took a lot of complaining before we were finally moved, and we even had to be moved again since they originally wanted us to just move a few rooms down into a dirty room with a dirty coffee maker and sink, along with askew paintings and stuff on the ground. In our opinion, the entire floor should have been shut down due to the hazardous conditions. On the plus side, the location of the hotel is decent, and there's valet parking available. The lobby is nice, and the pools are excellent. The restaurants are okay, though somewhat pricey. All in all, it's a shame that our experience at this hotel was marred by such callousness and disregard for our health and safety, not to mention the dirty room we were initially offered as an alternative.

Just had a WONDERFUL 5 night stay at this Interconti. From the moment of arrival to the moment of departure, most everything was a 5 star experience. The people working here are both friendly and extremely professional. I checked in with Cecilia on the IHG members' desk. She was exemplary of what a concierge should be. I was so pleased that I had been upgraded without asking. ( I booked Club Level King Room) The suite on the Lagoon side was beyond awesome. In non pandemic times, I stay over 100 nights a year in hotels, since the mid 1980's and this had to be a Top-5 room for me! During the day, the views were good. At sunset and at night, they were spectacular. I also have to add, the floor was extremely quiet, which is fantastic. Everything was extremely clean, too. The club lounge is really just a glassed in area off the lobby. It has an outdoor terrace where I chose to sit every visit. The hotel has now enlarged their breakfast offerings to more than just continental and even has an omelet station! No need to breakfast at a restaurant. The lounge is perfect for all tastes. Miguel took great care of me each morning, seating me outside and having a place ready for me before I arrived. The property has 2 pools. I am not sure they designate the one as the "adult pool," but it seems to be. The pools and pool areas are immaculately maintained. There are lots of loungers and umbrellas. My one complaint on this visit was the shear number of children. They were loud and crying and screaming and running. Even my noise cancelling AirPods could not drown out the screaming children. I watched one mother change a dirty diaper literally on the edge of the pool! Ewww! From that point onward, I found a place at the "adult pool." I had asked and was granted a 2 hour later check out. This was very helpful, considering my flight was at 6pm. At check out, everything was correct and it was fast. While waiting for my shuttle, the bellmen kept an eye out for me. Ferdi had even remembered me from previous stays! I will be returning in 3 weeks and will look forward to returning where I am treated as family!

Nice place. Beach is amazing NOT a place for/with kids Expensive food and drinks. Drinks $15-20 ,food average $30 per person-Do the math. It is FAR better to go all inclusive. ****If you think booking here is "cheaper" you'll end up paying way way more for literally EVERYTHING ELSE.. consider yourself warned. My only complaint is the main pool bar.. the hotel is making a big mistake here.. this is the main place for drinks for the beach and pool.. it is single bartender coverage, lots of people waiting to order, they ignore you the entire time .... And drinks cost $10..Also the same bottle water that are free in your room are $5 here.. We stayed here 7 days and moved to an all inclusive resort the last 4 days .. Poor service main pool bar is definitely a very critical mistake here

It's an old hotel....but very well kept!! Service absolutly efficient!! One of the best beach in cancun and amazing 3 restaurants!!

An amazing piece from paradise Lovely beach and also the food is delicious Follow me on IG to see videos of property @travel_with_sam

A disgrace to the brand name of IHG! The last thing you want on your vacation is to waste a whole day trying to check in and be downgraded to a room. When I book and pay for ocean front suite with outdoor showers, I expect my room to be better not be put in standard section! So even though you adjusted my rate, it still doesn't make up for me waiting 4 hours to check in only to be downgraded. Why overbook if my first question! You ran out of rooms that I paid for, how is that even possible! How is it possible to blame the system. How is it possible to ruin a vacation we spend months planning for! You can't but a value or money on it! Yes you brought the rate down, because u didn't have a room we paid for, but there is a reason we paid for the room, we wanted that particular experience. A logon view didn't cut! Anyway, as a platinum elite member of Intercontinental group of hotels, I am really disappointed! And guess what, everyone at the hotel we interacted with were disappointed with front desk and service! We were at the lounge a bunch of us were all complaining... when 3 out of 3 group of ppl say you screwed up on them too... you know the issue is more than just you, it's the staff and incompetency! Also, the restaurant service is far below average and so is the food! Overall, will never be back to this one!

We came in late September/early October for our honeymoon. Overall, we had a great vacation here. The staff was all very friendly and we had a gorgeous suite with a view of the ocean. The waiters were great at all the bars and restaurants (including Abel and Miguel!). The pool was nice, we loved the small jacuzzis on the side, and the ocean was calm and a great temperature. The sand doesn't get hot, which was awesome! The all-you-can-eat buffet brunch with egg station was one of my favorite meals of the day. The spa team gave a great couples massage, and they had someone on staff to give us a free COVID test for our return flight home. The housekeeping team was always very thorough and we never really saw them- somehow they figured out our schedule and adjusted. Although we had a fantastic week, there were a few areas where I think they could improve. The first is communication- we had a few questions before we arrived and had trouble getting responses. Once we arrived, there wasn't really a central place to locate information, such as what restaurants were open when, etc. For the spa, we found different menus online than they had in person, and so on. We couldn't figure out easily what room ervice we could order early in the morning, for example (it said room service was 24/7 but the breakfast menu started an hour or two after we needed to eat for an early excursion). We also saw a COVID insurance package advertised on their website (where we pay a small amount per day in return for a room to quarantine if we caught COVID), and when we asked them if we could purchase it, there was a lot of confusion. We kept having to go back to the front desk to ask questions, although after a few days we pretty much knew the deal. But it made navigating and planning some things a bit confusing, which really didn't seem necessary. Our only other complaint was that while they were tasty, the beach drinks didn't seem like they had any alcohol in them. I'm not sure if they were being watered down, but we could drink several without feeling like we had the equivalent of a glass of wine. We didn't care too much, since we were mostly there for the experience of having a tasty beach side drink, but it felt a bit less than ideal. Overall, I am glad we came here for our honeymoon, and I would definitely be back. I think if they could address some of the smaller issues, it would go from a good to a great place to stay!

This is our 2nd stay at this hotel and we cannot recommend it enough. It is located on one of the best beachfront spots...clean and beautiful. No seaweed and no bad smell. The pool and grounds are impeccably clean. The rooms are spacious and more importantly clean. Hotel staff is also very nice and accommodating.

We visited during Covid, safety precautions were in place a temperature check was done upon arrival and a questionnaire was filled out. Hotel they say was only 30% capacity which seemed correct as there were not very many people around. All the staff wore masks at all times. Guests needed to wear a mask in certain areas Most guest complied indoors, there were a few times that I did encounter guest without mask particularly on the elevators. Once outside you could take your mask off. The room was comfortable we were spire members and we were upgraded to a lagoon view but it did have two queen beds they did not automatically upgrade us because we had originally asked for a king bed but the king bed had no view at all and was on the very first floor, so we did take the upgrade for no charge to the fifth floor with a lagoon view. I actually like this for you because you could get the sunrise and the sunset and it was a more active year with the buildings in the background. The beds were comfortable I had no complaints there it was actually nice to have two queen beds because we got alot more pillows. The bathroom had a very nice shower with a rainfall showerhead and a handle which was very nice. The minibar, is empty because of Covid right now so you can actually use that for your own personal use which was great. We had taken some of our own beverages. There is still daily housekeeping in these rooms also which was a pleasant surprise. The beach is simply amazing for the area it has a pretty large beach and plenty of shade and Bali beds that you can " rent" They have a total of four and I would say don't go for bed number one bed number two is probably the best, which is what we had. The deal is you pay $140 of food and beverages throughout the day for the bed. You have it from nine until 6 PM we were out from 9 AM till about five 530 each day we did it for two days in a row. We initially thought it would be hard to spend $140 in food and beverage but,The one day we got breakfast and then kind of spaced out our meals throughout the day and our drinks and we were able to make the 3000 peso requirement each day. The food and beverage prices are rather reasonable for a three day weekend we spent about $500, which I don't think was very bad for two people that didn't really hold back on drinks or food. We eat at the various restaurants throughout our stay that are on the property and we did not have one thing that we didn't like. The guacamole and the jumbo shrimp cocktail were probably our favorites. Drinks Did seem a little low on the alcohol content but that necessarily wasn't a bad thing. Elezar was our server on the beach and he kept us very happy throughout Saturday and Sunday The pools were very nice we did not get in the one pole that seem to be like an adult Pool They do have cabanas back there as well that you can rent. They have a deck bar with cute little swings. I was very happy with all the service at the hotel. Everyone was nice and attentive It was also good to see that they have plans in place for hurricanes. We were updated via letters in our doors as to an impending hurricane. They evidently do not evacuate until a cat three, hurricane zeta was coming but only a cat one they removed all of the beach furniture and anything that pretty much wasn't nailed down on the night before. We were leaving out the next day so thankfully we did not have to witness anything but it was good to know that they have plans. This is a great resort if you want to try Cancun for a first time. It's not an all inclusive but it certainly still can I have a feel of it and it has the most amazing beach and wonderful staff. I got my boyfriend to finally go and he had an amazing time.

The beach area is really lovely. TRULY. We got the ocean view as requested on the 6th floor. The room was cute.. nothing special, but bring lots of extension chords and multi-jacks for plug-in capability. The room, including the bathroom, only has two accessible outlets for electronics. Check in was for 3 pm, but we didn't arrive until 4:30 pm. The lobby was empty , and our room still wasn't available until almost 6 pm. Allowing for the language difference, things were still very very slow.. Vacation is a lot about the food... I didn't like much, so I kept ordering the steak quesadilla over the week we were here. The guacamole is really good to me, but everything else was a let down. Breakfast is weirdly awkward. Get to the counter and order your omelet. Be prepared for this to take a long time. The other food is also served to you. But it's ALL cold. Asking for butter and syrup, condiments even in other restaurants on the property, will leave your food almost inedible. In short, eating is simply for fuel. Not for enjoyment or indulgence. We paid for daily excursions off of the property, but the day we stayed on property was painful. Prepare to be hustled at every stop. Kids rode on jet skis or rafts all day, when we approached, from the largest palapa, we were given one price, then asked to pay more. Maybe my kid wanted to ride the next day??? Why try to hustle for more money today?? We loved being on vacation... but just not sure if this was just as good as it gets. ‍ We don't have a return flight scheduled after 7 days because we thought we'd be inspired to keep traveling across Mexico... got a feeling we're going back Vegas after this... We also didn't get picked up for our excursion this morning from "Get Your Guide" to go see several Cenotes. Miraculously, no one can help and no one answers the phone. They were happy to take our money. Trust NO ONE at the concierge or excursion desks. They hustle ever drop... and then completely underdeliver, if at all. But sincerely, EVERYONE is really nice.... ... when they're taking your money..

I spent 3 weeks here on vacation. I really enjoy the amenities of this hotel. However, it's not perfect. It's a very loud hotel even at minimum occupancy. The house keeping staff, while very good are also quite loud from 10am until 4 pm. If you're sleeping off a hangover, go lay on the beach. The facility is very clean and nice and the staff are caring and helpful. Amazing pool. Best beach in the Hotel Zone, room service and hotel food was 8/10 in most cases. Jeremy the bartender is a sweetheart and I've thought of him several times since I left because he made an impression. Things I have not had an issue with here. Parking Free bottled water Reasonably priced food Always service when you ask for it- often not timely; but rather generous and courteous After spending 10 days at the Barcelo Maya resort (awful resort just south of Playa Del Carmen) this week and last, I would give this hotel 6 stars in comparison. Barcelo is listed as 4 diamond- not even 1 star in my opinion.

Beautiful resort! Location: This resort is fairly priced, 20 minute drive from the airport, 15 minute walk from Hotel Zona(where you will want to go everyday), and has a local(Sea Bus) stop right in front(this only costs you $1USD to ride the strip to one end. Room: The rooms are beautiful. Both sides offer a great view. If you have an even number then you have the view of the beach. If you have and odd room number then you have a view of the city. The walk in showers were nothing short of amazing! The water gets super hot and I loved it. The room had robes, mini fridge and slippers. Every night they come by and drop off chocolate mints with a goodnight card which is cute. Excursions: The excursions that were offered at the resort were doubled the prices so it was more feasible to outsource ex. Expedia and Airbnb (yes they will pick you up from the resort). Beach/Pool/Restaurants: Beach is so beautiful and peaceful.The sand is super soft. There are watersports available which are fairly priced. The cabana's are available for rent 9am-6pm(after 6 its free to use). The drinks are fairly priced as well. There are two pools and four whirlpools , but no jacuzzi :( Restaurants offered great food and one restaurant offers dinner on the beach which is beautiful. Definitely recommend this place!

It's a great facility with excellent amenities. New tower and lobby area, pool, beach, etc are all great. I was there for a few days mid March and the only negative is the norovirus I contracted. I spent all my time on property so I am confident this was the location it was transmitted. Another concern was the smell of the shower water which had a sewer smell. They were working on the hot water during my stay and hot water wasn't available from 11 PM to 5 AM each day I was there. Funny I didn't hear about the water issue when checking in but shortly after I arrived at my room. I of course used bottled water the whole time even to brush my teeth. I started feeling off after my 2nd day and had a felt tired and sluggish after getting out of bed in day 3. By the time I flew home I was starting to feel worse; chills/fever, diarrhea, nausea no appetite etc. since being home I have been confined to bed haven't been able to eat for a week and nothing close to solid movements since. After a few days of being home my fever broke but the other symptoms still persist and I'm down 15 pounds. If I was hefty that might be a silver lining but I'm generally 12% body fat. I love the IHG brand of hotels but this time it turned out to be a bad decision and costly as I've been useless all week, and am praying I can get back to work on Monday. I won't write off the IHG from this one experience but the 4 day vacation has cost me 5 additional days (and counting) back home.

I can't say enough good things about the Presidente. We were looking for an affordable hotel in the Hotel Zone, but didn't want to settle for a place that was dirty or old. We definitely found what we were looking for in the Presidente. Our lagoon view deluxe room with king bed and breakfast cost us $162/night. Man, oh man. From the moment we set foot into the lobby, we fell immediately in love. The hotel is modern, clean, and staffed by incredibly friendly and professional people. Check-in was a breeze. Because we did not choose an AI package, we left a credit card on file with the front desk so we could make charges to our room. Our room on the 7th floor was just as beautiful as the lobby. Everything was incredibly clean and modern, the bed was sinfully comfortable, and the giant windows with heavy blinds meant we were in complete control of the amount of natural light we wanted to let in. The lagoon view was no where near as nice as the ocean view, but we couldn't care less. My only complaint is that the bathroom door was like a sliding door you would find on an Ikea bureau wardrobe, and it doesn't close all the way or lock, so privacy was limited. Guests are given Wifi access for 2 devices per room, which is annoying, but not a deal-breaker. The resort has 2 beautiful shallow pools, multiple restaurants/bars, a spa, and direct access to the beach. There are lounge chairs and cabanas next to the pools and on the beach, and waiters from the hotel bar would come by to take your food/drink orders and bring them straight to you so you never have to get up. On the first floor, there is a travel agent whose job is to help visitors plan their excursions. We showed up one day, discussed our options, and reserved and paid for our excursions on the spot with a credit card. It was painless, and so much more convenient than doing your own internet-research, which for me yielded way too many options that I had a hard time narrowing down. Our room price included breakfast at their restaurant, El Caribeño. Although they call it a continental breakfast, they offer so much more than muffins and cold cereals. Meats, cheeses, fruits, Mexican specialties, pastries, an omelet bar, and SO. MUCH. MORE. We did not miss a single breakfast here during our 4-night stay. We also had dinner here one night, which wasn't nearly as impressive, but still decent. Seriously, I'm so in love with the Presidente and can't wait to go back.

This is a very lovely resort! It was my first time staying here and I absolutely loved this place. The rooms were stunning, clean and spacious. I really loved the electronic blinds in the room! The hotel is very clean, the staff is extremely friendly and accommodating. There is access to the beach without a very long walk. There are water sport activities on the beach and most importantly not many kids. They have several pools and hot tubs. I took advantage of the spa which was nice by the way.. and the food is amazing. If you venture outside of the resort, you are close to shopping and bars along the strip. There is public transportation that runs constantly up and down the strip. I ventured out but I enjoyed myself more in the resort. The workout room is awesome and it overlooks the pool. You certainly should pay them a visit! If you do, tell em Drew sent ya! Y'all be Easy Drew

Came during the busy Christmas-NY period. Friendly staff, daily housekeeping, 2 bottles of water put in room each day. The hotel restaurants have different options, the bar is fun (swings and deck chair seats), and the beach drinks/dining service is good. The guys who do the beach and pool service are great and it's a busy time of year so they are in-the-go all the time but always happy to help. The whole atmosphere is relaxed and chilled. On the beach they have cabanas you can rent for about usd$220 for the day. The hotel is away from the main touristy busy area of the hotel zone. We walked less than 10 mins to a supermarket to get a few things. Hotel also has a travel/tour desk and Belgica is a superstar at suggesting trips to match what you want. We also got our airport pick up and drop off done through her. During covid times each guest who is at hotel gets a test before flying back home! Would recommend this hotel.

Fabulous hotel. By FAR the longest and prettiest beach within 1 mile each direction. Other beaches are washed away, or rocky and the hotels cram in lounge chairs. This beach is super spacious, service is excellent no matter which restaurant you are at. Daily service at the pool and beach was excellent. Concierge and entire staff was wonderful. A little further away from the nightclubs but we were looking for a relaxing vacation so it was perfect. Will go back and continue to recommend to all. Recommend walking towards Faro lighthouse for a sunrise picture. Walking towards the beach turn right and follow beach until you reach the 2nd pier at Riu hotel.

We visited here for 2 nights while Quintana Roo was in COVID condition Yellow. We were very impressed with the sanitary precautions requiring gusts to wear masks everywhere except in the dining areas and pool/beach area. Hand sanitizer available everywhere We are Platinum Elite members and were upgraded to an 8th floor king room with an beautiful ocean view. The room was very nice, comfortable bed, nice bathroom with a glass wall that looked into the bedroom but with a sliding shutter if you wanted privacy. Only complaint was the occasional lack of hot water in the shower - tepid water only but was not too bad. We ate a few meals at the hotel restaurants and it was mostly good although the pizza was pretty disappointing. Food and drink prices are expensive for Mexico but not bad for a nice hotel. There are plenty of other less expensive dining options outside of the hotel and it's easy to take the bus anywhere in the Hotel Zone for 12 pesos. The wait staff at the restaurants and at the beach was all very nice and attentive The real gem of the hotel is the pool and beach areas - 2 large swimming pools and probably the best piece of beach in the Hotel Zone. There is no public access to the beach so it was nice to be able to avoid the beach vendors which can be a hassle when you are just trying to relax . They also had a falcon with a handler to keep the sea birds away. This is a great hotel when coming to Cancun with a beautiful beach and excellent staff. Highly recommended!

I would give it 5 but I don't think I'm going back only cause the food is not included and we ended up spending a lot of money on food inside and outside the hotel. It's not geared towards kids. It's more for friends and couples. It's beautiful and super clean. The lobby is very beautiful.

Intercontinental Presidente is at the end of the hotel strip/zone of Cancun. This hotel is more family friendly and are for those that are really here for some relaxation and resting. Lobby is beautiful with open sitting area and restaurant. Has 2 pools and the beach right at its backyard. Just make sure you don't sit near the fountain in the lobby as it is deceiving to be an area to sit, but actually part of the fountain. Rooms were your typical rooms, but overall clean with their recent renovation early this year. The best part of this hotel was actually the concierge that offered great deals and excursions that pick you up right in front of the hotel. (Note, some buses cannot come up the hotel driveway and would require couple steps down to the bus station, which is also convenient just couple steps from the hotel!) Overall, great steal in Cancun if you're not into the whole spring break party scene. Almost forgot, they keep count of their guests so if you leave the premises at night through taxi, they will ask for your room # so I felt safer. P.S. Coconut bought at the hotel is much better than street vendor that walk around the beach. It's more refreshing as it is kept cold and they cut up the coconut meat for you at the end and you can eat it!

I recently spent three nights at Intercontinental Presidente and I was very impressed. Though our room was on the first floor (bummer and a rarity) it was still a pleasant experience. The pros: - Nearly all of the staff spoke English and Spanish - Housekeeping cleaned the room exceptionally well - Staff was always ready to help with a smile - Food at both the breakfast buffet and Cafe Urbano was very good, though next time I would book a package with the breakfast buffet included since I presume it would be cheaper than paying $20/pp - Drinks were reasonably priced - Sand at the beach was insanely soft The cons: - WiFi was not good at all (not on the first floor, anyway) - Two device limit per room was a bummer (especially if it is more than one person) and there was no budging - Took about an hour for ice cream room service (they said 20 minutes) Though I'd likely opt to take the all inclusive route next time in Cancun and try a different hotel, Intercontinetal Presidente was a great choice for reasonably priced (yet lovely) accommodations with beach access and walkable (~15 minutes) to the center of town.

Just got back from a 4 night stay. Overall we had an amazing experience here. We bought the Club package for an additional $120 which upgraded us to a ocean view room on the 6th floor and included a buffet breakfast and evening dinner buffet between 6-8 PM. This was defo worth the $120. Checking in/out: The bellmen were very friendly and helped us carry luggage. Checking in and out was simple and easy. No frills. The reception area/lobby smelled strongly of an air freshener throughout our stay, which was overpowering and smelled like aftershave. Hotel room: The room was spacious and clean. Terrific view of the beach. Great sized private balcony. TV had some sound issues but they fixed it quickly. The mini fridge was locked because we chose not to leave our credit card on file at the reception. Shower was a good size and the water pressure was medium. The room was cleaned multiple times during the day, and included new coffee, 2 mini chocolates, fruit and a bag of ice each day. The room came with electronic blinds, which was a nice touch and nice smelling shampoo, conditioner, etc. The bed was comfortable however there was a sound that repeatedly knocked during the night - due to the wind - that kept my husband up. I think it was an antenna on the roof. The doors leading to the balcony also rattled with the wind during the night. Beach Beach was amazing! Sand was cleaned nightly and the beach huts have power outlets for phones etc. the water was amazing - totally clear and flat. No waves. Beautiful! Beach bar: The beach bar was the best place for food and drinks. Service was a little slow but worth the wait. We ordered the ceviche and the fish and shrimp tacos which were really amazing!!!!!! I would order all your food at this bar. They also serve free nuts and pretzels if you ask. Free Breakfast buffet (with the club package) Overall it was great. It's a small selection of fruit, cereal, pastries, and scrambled egg which changed daily to include bacon, sausage, tamales etc. the quality of the food was solidly good and you won't go hungry. Free hors d'oeuvre buffet (with the club package) This was rather small and featured a selection of hors d'oeuvre/small savory dishes that were typically one serving, along with alcoholic and non alcoholic drinks. This food was generally ok but won't fill you up - so plan on making other dinner plans. Le Cap Beach Club: This was by far the worst experience at the hotel - we dined there one time and ordered salmon sushi as a starter, prosciutto pizza and a gyro wrap. The sushi was inedible- they should just take that off the menu. The pizza was just a plain pita with 1000's of chopped tomatoes and prosciutto. Very basic. We did see lots of people on the beach ordering food from this place so maybe we just had an unusually bad experience - however it was shockingly bad! Pool: There are 2 pools. Both are quite small and shallow. The water is very clean and coldly crisp. There is no loud music, which I really liked. They have four jacuzzi tubs which are the same temp as the pool. The larger pool is very close to the beach bar, and there are plenty of umbrellas and sun loungers. I really enjoyed floating in the pool. Overall almost everything at this hotel was beyond great - except the Le Cap Beach Club - and I would consider staying there again - my highlights were the room, view, beach, pool and the fish/shrimp tacos!

There're lots to like about this property: location, the beach, view, etc. However, there were many disconnects in both service- and staff-level during our 5-night stay in August 2019: 1) I took my mom to Cancun to celebrate her birthday, as it would be her first time visiting Mexico. I relayed the info to señor Humberto Santos, who was kind enough to furnish welcome gifts of fresh fruits and chocolate covered strawberries. While the thought was very much appreciated; the execution, on the other hand, was flawed. We arrived around 8pm, much to our surprise, the chocolate covered strawberries were being feasted by enthusiastic ants; the fruit platter, however, was covered with seran wrap, so free of ants. Which one would you rather eat? 2) I usually prefer a room away from the elevator and noise. For some reason the front desk assigned us to room 420, which was smack in the middle of the building. You might not know this, there's about an eighth inch gap underneath the door, so whenever neighbors opened/ closed the door or a cranky kid crying in the hallway, we got front row seats to the action. 3) while our room had a gorgeous view, the cleaning lady liked to set the temperature to 20C, which was around 67F. I had previously raised the temp to 22.5C one day but didn't notice this change. While we sleeping, it got so cold I had to cover my head with the blanket so my asthma would stay under control. 4) I paid an extra $80/day for the lounge access, which included breakfast and evening happy hour. Surprisingly, my room key didn't work. I had to bang the glass door of the lounge to get someone's attention. 5) the front desk called around 3:40 pm on Sunday, 8/11, to see how things were going. While I appreciate the effort, we were in the middle of a siesta. So let's just say that the conversation was short and concise. 6) around 9:45pm on 8/11, as we tried to sleep, people in room 520 seemed to be having a fight and moving furnitures. Had to make two calls to to the front desk to make them stop. ‍‍‍ FYI, the walls and floors are paper thin, for those of you are light sleepers. 7) on Sunday evening, we booked a parasailing tour (for Tuesday morning @ 10 am) at the Best Day travel desk in the lobby. The agent told us that the sail, which costed $130 USD for two of us, would be 25 minutes long. The actual air time, which I clocked, was 12'26". So approximately $10 USD per minute. Best Day engaged in deceptive and false advertising, as far as I'm concerned. When I told Andre, the front desk manager, he said nothing. Overall, not only our stay was not only disappointing, but it also left us with bitter taste in our mouths. Ritz Carlton, which's just 15 min away, looks like a better option for my next tip to Cancun. At least their staff are trained to accommodate and bend over backwards.

Humberto the concierge is just wonderful. He helped us figure out where to go and was just amazing. Very nice, professional and helpful. He recommended some great places for us to go and was very nice! Humberto gracias por tu ayuda! ACA The bellmans and guys outside also were amazing. They actually helped a lot cause we were taking taxis everywhere. If you stay in this hotel dont exchange currency in the lobby. Across the street to the right is a place where they gave us 3 pesos more per dollar! Make sure you select the breakfast package if booking on Expedia. It is worth every penny. Beach was beautiful and really calm. Bed was super nice. Very good place to stay!

One of the oldest and well established hotels in the area, this hotel is located in Playa Caracol, arguably one of the best beaches in Cancún (there is an advantage to being first!). The hotel has been kept up very well and feels fresh and modern. It offers multiple restaurants and bars, my favorites being the Caribeño; located under a giant palapa. The Deck bar, also under a palapa offers lighter fares with amazing beach views. The hotel has two large pools, the main one offers four integrated jacuzzis. The rooms range from ok to great, depending on the type and view. I stayed once one night in one of the standard rooms and found it claustrophobic; small and no balcony, although facing the beach (a regrettable design flow). I upgraded the following day to a Club room, and it was well worth the money: twice the size, balcony facing the beach, and complimentary access to the club (breakfast and evening cocktail service). This is my fourth stay, and I'm planing to return.

I stayed at the InterContinental Presidente Cancun Resort in the Cancun Hotel Zone and the rep at the from desk that attended me during check-in, Shirley, would not give me a logical explanation as to why there were additional charges at the time of check-in. I booked through a third-party website that had the exact dollar amount of what was to be paid at the hotel and after asking her to explain why there was an additional cost that was more than what I was quoted, each explanation was disproven. It's such a pity that people take advantage of tourists and are unpleasant with other women.

This is my second time staying at this hotel and both times have been a pleasant stay for us. The check in was quick and easy and all the staff were friendly and answered all of our questions. The rooms are spacious, clean, and there's AC of course. One of my favorite aspects of this hotel is the pool and beach. Both are beautiful, but the beach definitely takes the cake here. There are servers along the beach ready to take your food and drink orders. This hotel is only a bus ride (R1 or R2) away from the clubs, restaurants, markets, mall, etc. Although there are taxis they cost a lot more than the bus which is only 12 pesos a ride and it took us everywhere we needed to go. And it's safe. We didn't really eat at the hotel since there are several restaurants near by for a fraction of the hotel's food prices and better in taste. Subway is also across the street from the hotel inside the Oxxo store where we got sandwiches, water, snacks, and beers. It's open 24/7. This last visit I decided to book an 80 minute hot stone massage. Let me just say that my massage was amazing and relaxing. I got Brian as my masseuse and he worked on the areas I needed to get worked on the most. Overall I recommend this hotel to anyone looking for a good rate, beautiful beach, amazing spa, and friendly staff.

I really cant complain about this hotel. It had all the amenities I was looking for and it was the only Hotel that had nice clear water. Im not sure why there was so much seaweed all over the place but this hotel had clear water. Staff was friendly and attentive and the only thing that I would change would be breakfast. Ive stayed at other Hotels where I enjoyed the breakfast selections much better. Overall, this was a great lodging choice.

Special thanks to Mr. Humberto Santos our concierge who was gracious in replying to each and every email over several months, and always being extremely timely with his reply, while providing me with impeccable detail as I planned this vacation as a celebration of my wife's birthday. This definitely made our stay more momentous as we arrived extremely comfortable that everything would be perfect, and of course it was! The guys who helped us with our luggage are excellent too. They went out of their way to accommodate us and attend to our needs. Upon arrival our bags were immediately handled and from the moment we set our foot in the amazing lobby we had a fantastic time. The Bellman also escorted us directly to the Concierge Desk where Mr. Dolfo De La Torre, was awaiting our arrival and was very gracious as he checked us in as we were seated at the concierge desk. Adolfo took the time to explain everything in order to confirm our comfort was ensured. The views of the ocean front room and our most comfortable king sized bed in our 6th floor suite was breathtaking. The balcony was large, clean and private with a view of the grounds, pools, beach and ocean. The room had a very large fantastic bathroom in size any layout which had both an oversized bathtub and walk-in raindrop shower. Even the bathroom had an ocean view! The room came with a wonderful Nespresso machine, water bottles delivered every day, robes, slippers, and a fantastic array of toiletries and travel items. The room even had electronic room darkening shades which the housekeeping staff lowered every night as part of their turn down services. Presidente InterContinental is a divine resort. This location is first class. The beach has the most amazing cleanest and whitest of sand. It's like talcum powder, with a clear, calm, and blue seas. The finest in Cancun. There are beachside lounge chairs with shade from umbrellas and palm trees and waiters who will bring you food and drinks all day! There is a vendor that offers water sports nearby; jet-ski, etc. Wi-Fi also reaches the beach! We never felt crowded on this beach at any time. The whole resort was always calm and quiet. The grounds are beautiful! Grounds are meticulously cleaned and maintained. Large, open, inviting, feeling more like a resort oasis, instead of a hotel. Our thanks also go out to Carlos and Gustavo, and Israel, and Jose in the club lounge who greeted us every morning and evening not just like VIP's but as friends and family. The club lounge always had an awesome breakfast & evening hors d'oeuvres continuous changing daily and delightfully served with mixed beverages, wines or beers each evening. Always fresh with great attention to every detail. Their staff remembers how you like your coffee in the morning and what you like to drink in the evening, providing it to you without ever having to ask. Omelets and other breakfast items are gladly made to order if you like. This hotel is located close to nearby attractions yet not so close to disrupt the peaceful tranquil atmosphere of the resort. It's a very short walk to all of the stores, shopping, restaurants and night life, yet far enough away for quiet and solitude. A large very modern supermarket is just a 10-minute walk away. My birthday celebration for my wife was the best because of the amazing staff and the incredible resort! I just can't say enough, about everything and everyone at Presidente InterContinental, we loved it

In the Cancun hotel zone, but further down from all the chaos. If you're looking for a quieter and relaxing visit away from all the spring breakers than the Intercon Presidente is a great choice. The rooms are renovated, comfortable beds, nice bathrooms, and just overall clean facility, the rooms also come with two robes and slippers. The swimming pool and beach cabanas are so nice and just the service is impeccable. Everyone is friendly and willing to meet your needs. The rooms also come with Free Wi-Fi for two guests I believe - they have special login information when you check-in. We probably had one of the spring break stragglers stay in our hotel because we could smell the Mary Jane as soon as we got off the elevator on our floor. Taxi fare is ~$8 to downtown, but you can take the local bus for $1.

Where do I even begin??? This is by far the BEST, most incredible hotel ever! That's a BOLD statement, I know! Seriously though, my stay here was unbelievable!!! I was living the dream, waking up to beautiful Cancun. I WILL go back soon and stay longer than a week! For starters, the level of cleanliness... there is always someone cleaning. I remember sitting outside on my patio around midnight watching employees clean. I've never been in such a clean place. For someone who is OCD like me, rest assured, zero anxiety! Next, the amount of genuinely happy employees, everyone from the person giving towels by the pool, those bringing up room service to the servers in the restaurants. I spent quite a bit of time getting to know the people that worked there and I discovered a lot. For example, did you know this hotel is one of the only ones on the strip owned by a Mexican? To you that might not say much, but for a fellow Mexican, I can say I have more respect for the establishment. Tourist areas, especially in Cancun, are dominated by Western owners who are often disconnected and only in it to make money. Intercontinental Presidente Cancun Resort gives a totally different vibe! In addition, they treat their employees well. To me, that speaks volumes! It's also quite apparent in the interactions which made my experience more enjoyable. Oh my goodness, there's so much I want to say and my mind is all over the place!!! Confession: That is why I haven't been able to finish my review. My New Years Resolution (2018) is to finish and write new reviews because it is through reviews I decide where to go and I want to pay it forward! Ok, time to focus Crystal. What do I mention? Do I talk about the most incredible meals I had like eating steak fajitas on the beach? Or spending hours in the beautiful pool and then basking in the sun with iguanas? How about the delicious breakfast I had every morning and dinner every night with unlimited drinks? Oh yes, I'll mention that because it leads to a solid piece of advice. I was given an option to pay extra for the breakfast buffet and dinner buffet. It was the best decision I made! It saves MORE money and it accommodates all types of foodies, especially the picky ones (or what I like to call "selective" ones hehe). Plus, the view is awesome. I'd wake up, grab an assortment of fresh fruit, baked goods, yogurts, juices and coffee then walk outside to eat overlooking the pool and beach. For those of you who like to drink, they offer unlimited drinks during the dinner buffet. I personally don't drink alcohol; however, I'd see people getting several mojitos and raving about the taste of the fresh mint. Oh and for people who like interacting with locals... you really get to know the staff going in every morning and night. The first couple times they'd ask for my room number then they'd call me Cristal (note the "i" verses "y" because they said it in Spanish). That wasn't an important detail ha ha. Wow. What more do you want to know? The staff care about your safety. I happened to be there when people were being killed on the strip and the president deployed the military. Regardless, I felt completely safe at the hotel because of the security. Likewise, I felt safe outside of the hotel. Let me explain. When I went on a tour bus to Chichen Itza, they took the information of the bus picking me up and made sure to check in with me. The same is true when I went to Isla Mujeres to swim with dolphins. The staff make real effort to know when you leave, where you go, who you go with and when you plan to come back. To some, it could feel like policing, but I found comfort in that level of security. I'm sure if you have an issue with that, dodge them like the plague, BUT don't complain if you end up missing :P Guess what? I can keep going and going and going. But, I'm scare I'll reach a limit. Does Yelp have a word limit? Hmm... should I kept going? Nope. I'll stop for now. If you have any questions, please ask me! I'm like their biggest fan now lol. For realz. Dang, I wish I could give a prize to the person who actually makes it to the end of this review... Since I cannot, you will have to settle for a "good job buddy" :)

Excellent hotel and service!!! It's my birthday vacation and I can't remember whether or not I mentioned when booking my room, but about 10 minutes after I get to my room - they bring me a birthday cake!! Seriously, it was probably the BEST tasting cake I have ever had!! (Like if I get married - THIS is the cake I want!! Yes, that good!!!!!). And SUCH an amazing gesture!! I IHG hotels!!

Beautiful hotel but what impressed me the most was the customer service. From the minute I got out of my vehicle, someone was there to help. They walked me directly the member check in. Great job IHG.

I am a Platinum Elite member and I my stay at the IHG Presidente Cancun was not great. There were many problems that I would like to share. I usually carefully inspect the sheets when I stay in a hotel, but given your reputation I didn't.  I woke up in the morning, after careful inspection to find brown smeared stains in two places on the bedding. I have attached the pics to show you. I obviously requested to switch rooms and the manager told me that there was only one king room left "Lagoon View", so I took it. This room's air conditioning was poor, as it was stuffy and humid. The hotel offered me "an additional fan" to help. This was not acceptable to me. I stayed in the room for a few hours but I couldn't take it anymore so I requested to move. They said the only room available was the original room I was in. I agreed to switch. It was an extreme inconvenience for me to have to keep packing up my stuff and moving rooms during a 4 night stay. My biggest and most troubling issue experienced at the hotel occurred on the third day when I looked in my bag and realized my sunglasses were missing. I immediately went downstairs to report this and they called the manager. I explained to him that I am not accusing any staff of stealing, I just would like to file a claim. He then approached me with a security guard who took my statement. The front desk manager stated that as part of your process it would be required for security to come up to the room to conduct a search. I agreed as I have nothing to hide and I am not trying to scam your hotel. The disturbing part was the security staff searching through my personal items, medicine and bags as part of his search. Why exactly does he need to rummage through my personal items to search for lost sunglasses? This is disgusting behavior and completely unacceptable. I have never experienced this at any hotel in the world. This is not an acceptable security process at any hotel. What was this going to prove? I have nothing to hide, I just wanted my sunglasses.  Instead of rummaging through my personal items, security should conduct a thorough search throughout the property.   I feel that my civil rights as a hotel guest were violated at the IHG Presidente Cancun. This is unquestionably a serious matter. Miraculously,  an hour later your Front Desk manager and your security guard found my sunglasses. They said they were left by the pool. Their invasive search of my personal items was unnecessary, and unprofessional.  That could have been avoided if they would have conducted an appropriate search to begin with. I have never, ever felt so violated in my life at a hotel. Why were they looking in personal bags? To try and prove I was lying? This is completely unacceptable! My experience at the IHG Presidente cancun was poor for me. The issue experienced with the "security" search is completely unacceptable, as they should never be going through my personal items searching for sunglasses. Do not stay here; way better options in Cancun.

Despite the friendly staff and location, I cannot recommend this resort: guests smoke throughout the property, even though it is advertised as no-smoking. It is truly disheartening to book a vacation at a non-smoking beach resort and see guests smoking next to you by the pool, by the fitness center, in the cabanas by the beach... they even provide ash trays for guests, which would be unnecessary if this were truly a non-smoking resort. Used cigarette butts can be found around the pool area. There are many other resorts within walking distance which you could book for much less money -- I would recommend investigating those. BTW, in case you think I am complaining on Yelp without making a good-faith effort in-person: I reported the smoke to the waiters, security, and front desk. Nothing was done.

More photos from the Presidente InterContinental in Cancun Mexico. View of the white sand beach, Mexican artwork, and views from the rooms

I'm currently staying in this hotel the first night. First, I arrived early at 12pm toady but they won't provide the room until 3pm. Waste my time for 3 hrs for doing nothing. And I need to check with front desk every time to get a room. Second, I've waited for long time and finally got a room at FIRST FLOOR!!! Seriously? I was trying to ask is it higher floor room available? And they replied the reservation are all full, no others empty room. By the way, they even spell my last name in wrong way. Well, fine. I went to my room and check it... A small room with broken small refrigerator, and no air outlet in bathroom! And the room is clearly not as clean enough as those hotels I've stayed the past few days. My wife's feels itchy when she use the towel and the bed set covers... And I can not see the ocean from my balcony... 3rd, the free wifi just available for 2 devices! Are you kidding me? I have a phone & a mac, and my wife have a phone, too. What year you think you are in now ? 1990s? 2000? You still think every guest only have one device need internet connection? 4th, in the room, I can hear people outside walk and talking. They are not even running or talking loud, just all in normal way. And I can still hear the sounds clearly! I don't know how they make the building, are they made by paper? 5th, the most serious part. When we stayed in our room for rest, There's someone knock the door once and open my door directly, try to put something in the refrigerator. WTF dude!! Is this really a 4 start hotel, it not even worth 1 star. How on the earth they will train a staff to do things like this? It is so embarrassed when he come in without our permission and reaction. The staffs here are lack of attitude and uncompassionated. They doing their job like a robot, won't consider your feeling and your time. They think you are just their ATM! I spend less dollar to stay in Fiesta Americana and their room & service is way better than this hotel. Presidente InterContinental are doing even worse than those 3 star hotel I stayed before. I don't know how they got those high review in all major travel site, feels everything is spam to me now. Can't believe I spend so much to live a place like a shit. Don't even think to book this hotel unless you want your trip in Cancun is full of nightmare.

I love everything about the hotel. Was greeted by a nice lady, name Lucero (I think). And Oscar from Concierge took my luggage up to my room. They greet you daily with sweet smile. The breakfast was great, all kind of variety. They had green juice that I like so much. The beach was clean and beautiful. Highly recommended.

I have stayed at this hotel many times for work and I gotta say I'm a huge fan. I normally don't sleep well in most hotels, I love my bed at home so much is hard to compare, but here I sleep like and baby. So much so that it's hard for my to get out of bed some mornings even if the sandy beaches outside are calling. The showers are fantastic with lovely tiles and rain water shower feature. They are located on the calmer side of the whole strip and personally it's a bit calmer than the other side in my opinion. Busses stop right out front so getting around is easy plus there is a supermarket and lost of shops a few minutes walk from the hotel. The only downfall, like most resorts and hotels, that aren't all inclusive, is the price tag on food and drinks. It's not expensive per say but it's more than you'd pay for the same beer across the street at a local watering hole. Fair enough they have to pay for that amazing beach front property somehow. They do offer a happy hour at the bar in the lobby though that is usually 2 for 1 drinks. That's not too shabby. The breakfast though a bit pricy is yummy though..same goes for the poolside service menu. The only other downer that I've noticed is some times when I've stayed here the wifi connection in the rooms is super slow. Not always but more time than not. You can however get a great connection in the lobby, by the pool and most common areas so you can definitely check in with the world back home if need be or search for excursions and places to dine. All in all a great choice for your stay in Cancun.

I've been at this hotel for 1 full day now. I came in with no expectations as this was my first visit to Cancun, and I'll say I was somewhat impressed. The only flaw I've noticed is that the front desk service is very friendly and willing to help, but wait times were excessive. We had one person in front of us and it took about 30 minutes to check in under our premier membership. The concierge desk is also very slow to help, and there was a gentleman who had been waiting several hours for the front desk to accommodate him. I will say that being a IGH member is definitely a plus while staying at this hotel, as it offers free amenities, as well as faster and more helpful customer service.

I've been to Cancun several times and this by far was my favorite. Went with 2 kids (11/8 to) - this place is super kid friendly without being annoying. Not a huge resort so you get that intimate feeling with the staff. The staff are here exceptional and very in tune to service. Very in tune to our every need. Ahead of time, I was In touch with a concierge, Humberto Santos and Octavio morales about some special accommodations - they delivered and after we arrived they were able to help us with all of our needs. Highly recommend club / Lounge access if possible to get an amazing buffet. Staff there were top notched - Selene, Carlos, Arcangel and Gustavo- so friendly and eager to please. Made us feel like we're part of their family. We are vegetarian- they bent over backward to hook us up and not make us feel alienated We will totally come back. If you're looking for a 5 star resort on resort row (without the enormous overwhelming feeling) with top-notch service - this is the place. Bravo!

We stayed here on our trip to Cancun and we're glad we picked the Presidente over the other hotels in the area! The hotel itself is situated in the hotel zone and is about a 5 minute walk from the local mall, 10 mins to all the restaurant and clubs (Coco Bongo etc.). The beach faces north, great view and very clean! The wife had platinum status so we received an upgraded room with an ocean view along with a complimentary bottle of Cava. They certainly know how to spoil their guests! The room itself had a modern decor and big windows to look out at the beach. We ate a few meals at the hotel and the food was good, not exceptional, but definitely fresh and reasonably priced. We weren't too happy with their bar drinks though, they use a lot of artificial flavors and bottled sweeteners in their drinks. A little fresh lime/lemon and simple syrup go a long way. If it wasn't for this I would rate it 5 stars. Overall, we enjoyed our stay and when we return to Cancun we will be back at the Presidente.

We had an amazing stay. The beach was the cleanest we've seen they had plenty of huts for The guest. The staff was amazing, quick, friendly, and proactive. Good location too. The room was a good size, we had an ocean view definitely worth every penny.

We chose this hotel because of its good reviews. They did not disappoint. The management and employee team are exceptional and truly made our stay memorable. The rooms are clean and comfortable. The property is well maintained. As a smaller property they take their job very seriously and go well beyond expectations a ensure an outstanding experience. Highly recommended.