InterContinental San Diego by IHG

Of all the hotels I stay in, this one belongs to the top five. What an amazing Place, with fantastic staff, beautiful rooms with a stunning view, a delicious breakfast and again, fantastic, helpful, friendly staff. The rooms are very comfortable and the bed is great. The bathroom is big enough and had everything you need. The rooms are spacious and a real home away from home. Downside for me personally is that even after switching off the AC, I still hear this zooming noise of the central building system in my room, but thanks to my earplugs I still had two restful nights and I slept like a baby.

My husband and I stayed at the Inter Continental in Sand Diego the beginning of May, It was cold and rainy, so we did not get to enjoy all the hotel amenities. The Hotel is lovely, and located in the most conveinant spot for tours and cruise ships. The rooms are a little small, but nicely appointed The hotel was very quiet, which made it wonderful for a good night sleep. The waitstaff, in the main restaurant, are wonderful. Especially, Mia! She was so friendly and helpful. She answered all sorts of questions, about not only the food, but the surrounding area. Mia offered great advice on things to do. She was more helpful than the concierge, and we deeply appreciated her. I cannot think of anything directly negative to say about the hotel. However, I did not feel that I received the same level of service I have at other Inter Continental Hotels, especially with my diamond elite status. I would still recommend ,and let say let you make your mind up. Be sure to ask for Mia as your waitress. She is a little bit of sunshine.

InterContinental San Diego is one of my favorite hotels to visit. My family and I are always greeted by familiar, friendly faces, like Maria, which makes each stay feel like coming home. We especially enjoy the club access and consistently look forward to the exceptional service Mike, Paulina, and Maritza provide. On February 7, 2025, my wife and I had one of the best hotel experiences we’ve ever had. MJ Riffle, the manager of Garibaldi’s restaurant, went above and beyond to make our evening unforgettable. His warm hospitality and impressive knowledge of the menu stood out. As a pescatarian/vegetarian, I appreciated how thoughtfully he accommodated my dietary preferences. Our appetizers, entrees, and the dessert were delectable and beautiful. MJ turned our dinner into a truly special occasion, and we’ve since shared this wonderful experience with friends and family. We will continue to be loyal guests of InterContinental San Diego and look forward to seeing the amazing staff again soon!

We were visiting from Colorado with family and this was one of the best experiences we've had from a high end hotel in quite some time. We have platinum elite status, and while there was not an upgrade to our room, we felt like our double queen room was comfortable and quiet. Housekeeping serviced our room everyday. Vistal restaurant is a great setting, has tasty breakfast, dessert, and cocktails. The "Good morning" from the front desk on our way out for our day was a nice touch. My wife enjoyed the gym, my kids enjoyed the pool. Not everything was "perfect" but close enough. We stayed 4 nights.

Our stay at the Intercontinental was perfect from start to finish. We chose the hotel because our usual preferred hotel in San Diego was unable to accommodate us. We are so thankful it couldn’t as we discovered a gem. From arrival to departure the staff were amazing. Rooms were spotless and comfortable. Food and drinks in the bar were delicious and not overpriced. We were able to enjoy a beautiful sunset on the patio on our second to last night and were not rushed or made to feel we had to give up our seat for other diners. Hotel is very conveniently situated and we felt safe walking the neighborhood at night.

We had a wonderful stay at this beautiful hotel in San Diego. The location is so convenient, it is walkable to many restaurants, bars and the harbor! Rooms were clean and updated. Our stay was enhanced by the wonderful staff at the hotel. One member of the team, Kirk, really stood out with the exceptional service he provided when we arrived at the hotel He not only helped with our many bags but took the time to offer us recommendations for restaurants, bars etc and answered all of questions about the area. He went above and beyond to make us feel at home! We hope to return soon and will definitely stay at the Intercontinental!

I had the pleasure of staying at the InterContinental San Diego with friends during Pride weekend, and from start to finish, it was an absolutely perfect experience. I arrived Friday evening and was warmly greeted by Kirk, the senior bellman, whose kindness and professionalism truly set the tone for the weekend. From valet to check-out with Erik on Sunday, every moment was seamless. The restaurant staff and housekeepers were incredible—friendly, attentive, and seemed genuinely happy to be there, which says a lot about the workplace culture. Major kudos to the leadership team—your operation runs like a well-oiled machine. It’s clear that excellence is woven into every corner of the hotel. Thank you, InterContinental SD! I’ll definitely be staying here again!!!

The hotel itself was comfortable and clean, and the location was convenient — I appreciated the overall design and amenities. However, I’m leaving 3 stars because of the unexpected hidden fees that were not clearly communicated at the time of booking. I was charged additional amounts that weren’t fully explained upfront, and it made the stay feel less transparent and more transactional. It’s disappointing when you think you’ve planned your stay — only to find added charges once you arrive or check out. I hope the hotel works on being more upfront and clear about all costs at the time of booking. Transparency matters.

It was my sister's birthday weekend, so we did a staycation in downtown. I love staying at the Intercontinental, even when I travel internationally. The service has always been top tier and most importantly, I feel safe. What's special about the San Diego location is that it's just steps away from a lot of touristy hot spots and great food with a view. The amenities are amazing, Seneca is located on the rooftop, and the toiletries are amazing! Byredo?! It's pretty pricey and to have that in a hotel was so great. My hair and skin were feeling soft and gave a luxurious feel. They also have an international market that is open late. We found rare flavored Lays chips and Kit Kat bars and munched on it til the wee hours. If you're coming from out of town and deciding on what hotel to stay at, like minimal walking to tourist and food spots, I highly recommend this hotel.

We attend here for a staycation. It was everything a local could hope for! Comfy beds Pronominal food Astonishing amazing view Great pool And staff that went above and beyond each and every time In each and every department. This is my new fav staycation place. Shhhhh don't tell anyone how amazing this spot it.

This InterContinental Hotel is the newest major hotel on San Diego Bay. It's very contemporary in look and feel. All of the guestrooms enjoy water views. We enjoy coming here with friends for drinks at the third-floor Vistal Bar with its terrific sunset views of the Bay and out past Point Loma to the Pacific Ocean. The hotel is conveniently located near the Embarcadero, Seaport Village, Santa Fe Railroad Depot, and downtown San Diego. Our favorite way to get here from home is on the Blue Line Trolley to the Santa Fe Depot. The Gaslamp, Petco Park, and San Diego Convention Center are about about a mile walk away. Hotel staff are professional and very helpful. The property is well-maintained. Parking is expensive.

This hotel is centrally located, easy walking distance to the conference center, waterfront, restaurants, etc. veery nicely appointed hotel and quite clean. Very cordial staff. I got room service , excellent food and the guy that delivered was wonderful. Today, I was sitting in the lobby charging my phone. Robert offered me a bottle of water and was so friendly. I went to get my luggage again at The bell desk and again, Robert was there with great service! Friendly and accommodating. I highly recommend this hotel, location, hotel and staff, it's all great.

My new favorite hotel in San Diego, Intercontinental San Diego. I have stayed at a tons of hotels in San Diego and I have never been so impressed. It is a bit more expensive than the other hotels on the waterfront but so worth it. The room is large and really nice lay out. Most rooms have a pretty good view of downtown or the Midway Aircraft Carrier. Service is professional & top notch. The 4th floor pool is a great place to hang out, and the water temperature is 81 degrees. They have a nice bar and lots of chairs and fire pits to just chill and enjoy the views of the waterfront. I definitely will be staying here on future trips to San Diego.

Beautiful property and grounds. The cleanliness and environment was amazing. The rooms and decor are spotless. I went to the hair show and it was the perfect scenario. I ate at the Vistal restaurant it was so yummy the waygu cheeseburger was delicious with the sweet potato fries. The housekeeper kept the room spotless. I relaxed by the Starbucks coffee and could hear the waves crashing around me.

Let me tell you. I just returned from sleeping eleven hours one night, not including a three hour mid-day nap, which never ever happens. So the combo of the beds and blackout shades here is some type of miracle! Besides that, we had a nice stay at the Intercontinental. The Clif Notes: On the weekend, the pool is quite the scene. Our room had a straight on view of it so we could certainly see what was going on. Also, people could certainly see us in our room if the shades were open. There was music at the pool on Saturday afternoon, and the small pool gets quite busy with a mix of what looked to be families and 30s/40s crowd. The pool area is not too large, located on the fourth floor roof. The view from the gym is great. At 9:30 AM, I had a private gym, which was shocking. Where was everyone? They have plenty of cardio machines and lots of weight machines. They even have a cycle studio with on-demand classes. The dumbbells are in an interesting alcove with no mirror there. All that was missing was a cable machine! Gotta get my workout in even on vacation (or especially with going to the ice cream festival). The room itself is not too large, and IHG chains always have nice showers. The location is also perfect in downtown walkable to so much! Also, the mini bar does not allow for any room to put personal items in there, so ask for a fridge if you have medication or other items. They nicely brought us a sizeable mini fridge quickly after we settled in our room. Don't forget the delightful fruit water in the lobby on a hot day. It's the little things! Overall, it was a great stay (not cheap) with modern rooms and amenities and a great location.

I opted for a birthday stay at the luxurious InterContinental San Diego, the pinnacle of the IHG chain. From the moment I arrived, it was evident that this establishment was meticulously maintained, having opened its doors just before the onset of the Covid-19 pandemic, only to be temporarily shuttered. Upon arrival, navigating the entrance and exit proved a tad perplexing. There's no direct vehicular access from Harbor Drive; instead, the official entrance is nestled within the circular driveway shared with the SpringHill Suites by Marriott, directly across from the Santa Fe Depot. While there are multiple pedestrian exits, it's easy to become disoriented, particularly near the Senaca Restaurant. To avoid any confusion, I recommend utilizing the glass doors elevator within the Bayfront Court. My IHG membership, coupled with the associated credit card perks, significantly enhanced my stay. Not only did I enjoy discounted parking at $45, but also a warm welcome amenity--comprising a snack and drink or points--at check-in, along with the luxury of a late check-out and a generous $22 breakfast credit. Our front desk attendant, Lika (apologies if misspelled), went above and beyond to ensure our stay was exceptional. Opting for a room with a splendid view truly elevated the experience, making my birthday celebration even more memorable. Despite the parking fee, the convenience of exploring this vibrant area of San Diego made it worthwhile. With Sea Port Village and the USS Midway within walking distance, we effortlessly immersed ourselves in the charm of the locale, making the most of our time here.

I GUESS I'M A CLEANING LADY NOW AirBnB is fine for when you want to be abused by a stranger with a binder full of rules. But is doing this even safe? Ever stay in an AirBnB that gives off "haunted" vibes? I'm not a paranoid person but I am deeply afraid of what's behind locked door #2. Then there's the pesky little notes taped everywhere: "Keep porch light off after 10". "Don't use the bathroom outlet for hair dryer". "Shut off HVAC when leaving". "If you hear a child crying in the closet, it's not a child. DO NOT OPEN THE DOOR". Also... without fail the kitchen comes equipped with the world's sh*ttiest nonstick pan. And you get mismatched dishes and 80's silverware and the only utensil that you need has gone rogue. But my biggest gripe... we have to pay to clean up after ourselves? Your binder requires me to do the dishes, scrub the toilet, clean the shower, dust the floorboards, strip the bed, vacuum the floors, bake a cake, wash the towels, and fold them into cute little cranes. If I have to do housework, why not stay home?? Finally, what's up with the 3-day minimum stays and subsequent extortion? We have paid for more than a few unused 3rd days when time and circumstance dictate. And then you get a hostage message demanding a five-star review if we ever want to see that security deposit again. I believe we are nearing the end of AirBnB as it currently exists. Even after they were forced to issue guests a $1 million per stay insurance policy to mitigate these issues. Maybe they could survive if they had an option for people who just need to use someone's bathroom for a few minutes. Air1n2 anybody? I mean compare this to our hotel. They do ask us to not trash the room like a 70s rock band. But no worries if you do! Bring your dogs, we don't care how many or what size. There's a man with a cool vest who parks your car and brings your bags up. And you can leave everything blasting while you come downstairs for free breakfast. Pro tip: If you stay at the Intercontinental, you know what you are getting. At this and every Intercontinental Hotel you get a great location, a gym, a spa, a restaurant, a pool, a maid, and 24/7 service. With AirBnB Roulette, you risk some quirky thing not mentioned (like being haunted). Don't forget the added bonus of the greatest invention ever, Room Service! We're staying at one right now. So send up some more pillow mints before we turn in please. Thank you.

Nice and clean hotel as well as having a nice pool that overlooks the Bayfront (although small). Check in was a breeze with Karina who helped us out as well as everyone at the front desk. Loved how this hotel was literally down the street from the train station! And Uber averaged around $10/way when my gf and I tried to go Pride. Definitely loved staying here but wished they had complimentary intercontinental breakfast.

Great stay with a beautiful sight of the San Diego Waterfront!! I'm giving this a 4 because there was a slight issue with my check in. Several guests were ahead of me did early check in a few hours before the standard check in of 3 pm, which delayed my room to be ready for 20 minutes overtime. Once I got my room, I was ready to relax and unwind. Beautiful window view of the water. The room had an extra pay for mini fridge, snacks, and dry cleaning. Very spacious desk and night stands for my electronics, but weird placement of plug ins to charge my devices. Great bathroom that was clean equipped with shampoo, body wash, conditioner, and extra kits like toothbrush, toothpaste, and q tips. The bed was comfortable and I didn't have any struggle sleeping, unless a boat or ship alarmed on the water. Loved how there's a button on the wall to indicate housekeeping or do not disturb for the next day. Overall, a solid stay near downtown San Diego within walking distance of several restaurants.

We stayed at the Intercontinental for a weekend birthday getaway for my husband. The hotel was in a nice location, clean, and the staff was friendly. However, one incident bothered me. A staff member knocked twice, saying "room service," and then quickly opened our door without giving us time to respond. We hadn't even requested room service. I was shocked and felt it was a violation of privacy. Luckily, we weren't changing or anything. We reported this to the front desk at checkout, and the lady mentioned they would look into it, explaining that sometimes they enter quickly if room service is requested. In all my hotel stays, I've never experienced this before. It's unfortunate because everything else was good, but be aware of this situation here.

I am here for my wedding on a 3-night stay. I am a "guest," but I am not being treated by one. I am in a suite at $1000+ per night. Somehow, they checked me in and canceled my reservation simultaneously. How that is possible is baffling. The front desk staff on Saturday morning was shocked and start demanding a cc when I went down to ask them for a question about logistics the following day. Um, hello, you gave me a key and I am in my PJs.. But that day told me it was an error and supposedly fixed it, only to call me 5 times the next day to wonder why I was there and never cleaned the room. Top it all, Noah, the manager, somehow tried to tell me that the MULTIPLE emails I have of my reservation doesn't exisit today. All the while I am trying to celebrate but now dealing with stupidity. Don't be fooled, this isn't a 5 star hotel. It's a 1 star and even that is generous at this point.

I recently spent one night at the Intercontinental in downtown San Diego. I was in town for a very brief visit and decided to splurge on my hotel. Located right on the water, the views could be stunning, I am sure, however, my room faced a vacant lot. Upon checking in, I was told that I had a $25 credit to use in the restaurant. I planned to use it the following morning for breakfast since I wasn't planning to eat dinner that evening. However, I was informed that if I did not use it for dinner, then I would lose it. Another disappointment from a high-end establishment. The pillows in the room were quite flat, and the linens were quite scratchy. Again, for the price you pay, I would expect much better quality for my sleeping arrangements. All in all, I probably should've saved some money and stayed somewhere else where I would have known what to expect.

The San Diego Intercontinental (IC) is our favorite hotel in San Diego. We have stayed at most of the downtown hotels. The IC does everything extremely well. The rooms are contemporary with very comfortable beds. Regular USB and USB-C power ports are available. Excellent Wi-Fi and large flat panel TVs. We really appreciate how well the staff is trained here. The housekeepers are friendly and always ask if we need anything. The front desk has never let us down with a request. The location of this hotel is one of the best in San Diego, right on Harbor Drive with great views of the bay and the city. I think we are closing in on our 10th stay. My wife always mentions how comfortable she is walking around the general hotel area. We really love the suites. They are roomy and have amazing views of the bay. If a suite is not your thing, definitely request a corner room. There are also "club" rooms on the top floor that give you access to their intimate clubroom, which has a variety of foods and drinks available. This hotel has a two terrific casual restaurants and a fine dining Italian restaurant on the top floor. Room service is elegantly presented and very tasty. Of course, there are no shortage of wonderful nearby San Diego restaurants to choose from. We have been fortunate to stay at AAA five-star hotels. I would certainly put the San Diego IC at a 4.5, in comparison. The only reason I would deduct half a star is because they do not have a spa. You can always request in- room massages and the hotel will set them up for you. If you use a service such as Zeel, that's not a problem. The service, room quality and over-all ambience is certainly five-star to us. Fortunately, the SD IC is priced with comparable four-star hotels downtown. One of the big benefits that the IHG group provides is the "ambassador club." For $200 (or comparable points), you get a free weekend night, guaranteed late check out until 4 PM, and a host of other benefits. It's one of the best programs deals we've ever seen. IHG has a full lineup of high-end hotels down to budget hotels. We've stayed at other IHG properties and they are all well run. In summary, after staying at every four-star hotel in downtown San Diego and nearby Coronado, we feel that the San Diego Intercontinental tops them all. A five-star experience at a four-star price. What could be better?

We decided to take a trip to San Diego for the weekend.  We didn't know Comic-Con was in town and our normal hotel was fully booked.  So my husband used his CC points to reserve IHG for 2 nights; paying a substantial discount as the nightly rate due to Comic-Con was almost $1000 per night for IHG.  We have never stayed at IHG as we typically stay at Hilton Bayfront.  We have annual passes for the kids so we frequent San Diego often.  The first impression was good and everyone there was nice.  Our room number was 725.  The room was clean, and nice.   I tried to upgrade but none was available.  The problem started when the water pressure in the sink was weak and it was even difficult to brush our teeth.  We figure since we are only staying a couple nights, we can just ignore it.  Then the next day, we were locked out of our room.  My husband tried to get the issue fixed in the morning at the front desk but was told that the key didn't work because I or the kids lock the door, which isn't true.  Later that day, after we all left the room, none of our keys worked.  That was when the front desk receptionist told us that the battery died so they had to recharge it.  I was a little annoyed because we went up to the room and waited outside of the room but  no one was there so we had to go back to the lobby until they charged the battery.  It did not take long (20-30 mins), but still, it took time away from our short vacation.  The final straw was when the AC in the room stopped working.  My husband notified the front desk and was told it would be fixed.  We went out for dinner and when we returned, it was still not working so my husband called the front desk again.  This time the maintenance guys appeared.  They were very nice but told us it can't be fixed.  They asked us if we wanted fan(s) and we said yes.  They gave us 2 fans.  It was a hot weekend and it was actually cooler in the hallway and/or anywhere else at the hotel other than our room.  The fans helped but it was still uncomfortable.  The maintenance guy said the front desk may call us to address the AC issue but no one ever contacted us.   Overall, I give IGH a "F" for the overall experience.  This does not include the personnel as everyone was nice but the room should not have been rented to anyone.  I don't typically write reviews about hotels, but my husband and I paid $2000 for 2 nights and we expected more from IGH.  I would not recommend IGH to anyone considering going to San Diego.   There are plenty of other hotels nearby that are much better.

Gorgeous hotel, perfect location, and beyond amazing Customer Service. As a resident of beautiful SD, I have a lot of friends/family that visit, I always recommend the Intercontinental Bayfront. This hotel goes above and beyond to ensure their guests are taken care of, so I know my friends and family will be in good hands. Plus with Intercontinental's sunset harbor views, outstanding amenities, and prime location - it's a no-brainer.

Nice view and excellent customer service. One thing is the parking in the building, the entrance parking machine confused me a lot for how to use it! But overall is great.

The experience was amazing the employees were really nice and helpful with the questions had for them. Super respectful 100% recommend.

Started pretty terrible. I like coming to this hotel because I like going to Seneca. First the amenities online mentioned 10% off Seneca, I was told by the front desk that he has never heard this before. See photos, luckily the I asked the restaurant and was told they do offer discount if you are staying at the hotel. Second, I was told our room was water view, but then room was partial city and partial water view. Third, the door had low battery we were locked out of our room for 15 minutes and we just got out of the pool so we were outside the door wet and cold. Pretty upsetting. I will not stay here again.

The Intercontinental outdid itself! My stay here was incredible. The room was spotless and the views were gorgeous. I was surprised to see they carry Byredo products (so luxurious)! However, what I was most blown away by was their lounge. I went in the morning for their breakfast buffet and it was one of the best hotel breakfasts I've ever had. They had freshly squeezed OJ, incredible breakfast burritos, smoked bacon, hashbrowns, lox, fresh fruit, bagels, and more. I'm still thinking about that breakfast burrito, because it was packed with fresh, real eggs (not the gross powder ones) and sausage. The salsa they had on the side was also delicious. Well done!!

We booked a 1 bedroom suite for a one night stay on November 24, 2023. We are a family of five (2 A, 3 K) that prefers to stay in one room together. This suite stated it accommodated five people plus it was dog friendly. We booked this room for around $950. We arrived early to the hotel around 1 PM on November 24th. We valeted our car and had bell services take our luggage. The valet and the bellman were polite and friendly when we arrived. We headed to the third floor where the lobby is located. Our room was not ready, so we walked to Little Italy to grab lunch. We were texted around 2 pm that our room was ready. We were on the 12th floor corner suite with an amazing view of the waterfront. I'm knocking down a couple of stars for the horrible sofa bed and a couple of subpar service throughout our stay. My teenagers had to sleep on the thinnest mattress pad, where you can feel the coils from the very thin top lining. They had an awful night of sleep. I do not know how they would expect anyone to sleep comfortably on this mattress. I called the front desk the next morning about our dissatisfaction of the sofa bed. The manager and another lady came to our room to check on the issue. They both agreed that the mattress was not acceptable with the metal being felt. The manger said they are in the process of changing out the sofa beds and she would compensate us for the bed issue. When I asked the manager if anyone had ever made a complaint about the sofa bed, she said I was the first customer to mention this issue to them. The manger ended up giving us a $110 credit for our kid's sleepless night. Overall, the hotel location was great. Also, the suite corner room view was amazing, but some of the room furniture was dirty, older and dated. The suite cannot sleep more than two or three people (with extra cot requested), since the sofa bed is horribly uncomfortable. The front desk personnel were friendly but a couple of service requests were not attended to promptly by housekeeping and bell services. We will not come back to this hotel again.

Fresh clean modern decor with beautiful views of the bay from room, restaurants, pool, terrace and lobby. Everything clean and well appointed. Staff was so friendly and most helpful. It's a great location for a hotel. Located across the street from the Aircraft carrier Midway and a few minute walk to Seaport Village. A quick Uber ride to little Italy and many other fun activities. Enjoyed the stay.

Loved staying here at the Intercontinental in SD! Staff were great, loved our two queen bed room, nice bathroom, spacious enough for the 3 of us. One of my favorite features is being able to scan a QR code in the room and immediately being able to text the housekeeping/concierge for stuff we needed. Super convenient and cool! We also had a late dinner at Vistal restaurant, had the burger, guacamole and chips, poke, and 3 different cocktails. Everything was delicious. We also ordered a Caesar salad with salmon the next day for lunch pickup and it was tasty as well although I wish the portion was bigger for what we paid. Love their gym! Amazing workout equipment and a GREAT view of the water, so nice!!! The hotel is located right by the water, walkable to little Italy and about 15 minutes from the airport. Great location, would definitely stay here again. All staff were super kind and helpful.

Excellent stay, although there were concessions that were already opened when we got to the room. Some of the USB-A outlets in the room did not but we ended up finding two that did. The beautiful Maria at the front desk went above and beyond to help us out and she was very funny. Definitely took care of us.

I have never stayed in downtown San Diego and stumbled upon InterContinental. I was very excited to stay here with my husband and dog (Cooper) for a night before heading to see our family in Orange County for Christmas. Damien was fabulous! I had some booking issues online and I called the hotel to get some help. Damien took the call and took it upon himself to make sure all my questions were answered and he ended up booking my stay with ease over the phone. If it wasn't for him I probably would have chosen a different hotel due to the website being difficult. Unfortunately, Damien wasn't there when I checked in, but, Ana was and she was wonderful! Honestly, everyone I talked to from the front desk over my stay was so friendly and welcoming. At check out, Mason made sure I had a great stay and wished me a happy holidays as I left. The front desk is a 10/10! The room was nice and dog friendly which Cooper appreciated. For all those dog parents out there- you have to take your dog potty by easily taking elevator to the 1st floor and there's walking areas to let your dog do their business. Bring your own dog poop bags because I didn't see a designated dog relief area. But there were trash cans around and you head right back into the hotel and back to your room. Warning about the shower- the soap rack holder has a really pointy edge which my husband didn't expect and scraped his arm. Other than that, we have no complaints and can't wait to stay again in the future! Thank you front desk staff for an exceptional stay! Again, thank you Damien for taking the time to help me book this stay for my husband and pup!

I was at the intercontinental San Diego this weekend for their 4th of July celebrations and was so impressed. They had different buffets in the restaurants and a fantastic barbecue with live music on the patio. The hotel was so busy, and everyone was really enjoying the 4th of July theme and celebrations. The bbq was well planned, and they had chefs making all the food fresh on the patio - an excellent selection of brisket, burgers, chicken, tacos - and amazing salads. We watched the fireworks from the Garibaldi restaurant which has a fantastic view of the Bay - I would highly recommend it for anyone looking for a location to enjoy the 4th of July next year. Food was good, service was excellent.

I really liked our stay at intercontinental dtla, but the stay at San Diego fell a bit short. Our premium room was spacious but the views of a construction site and parking lot were so ugly. Hubby used mobile check in on his IHG app and we are members. The front desk got completely confused about our mobile check in for some reason. So it took even longer to check us in than usual. I don't think the online check in actually worked at the hotel. There is only one lobby bar and restaurant, it closed at 10, room service stopped serving at 9pm. Why do they stop serving food so early in San Diego, I don't get it! The entrance doors closed off at 10pm so hotel guests had to exit through elevators?! Everything about this hotel didn't make sense. Not a fan of this intercontinental, we probably won't be back to stay at this one ever!

Everything seem to be perfect until the next morning I was on a little vacation with my grandson, the bottom right hand side of his bed as you can see in the photo was covered with streaks of blood from a sheet that was tucked underneath the backside of the bednot from my grandson I reported it and all they said was did you have them change? It said I didn't notice it until the morning we were leaving obviously Service did not change the sheets. That's disgusting.

The San Diego Intercontinental is a newer and beautifully designed hotel. It is well located and within walking distance of downtown and fun areas like Little Italy. There is a pool and an upscale feel that you would expect from an Intercon. There are a few downsides. Do not expect daily cleaning, you will get messages that is it time to check out even if you have a late checkout and a general culture of "no" which differs from the Intercon's abroad. Most perplexing is that "Ambassadors" are denied access to the "Ambassadors Club" which otherwise sits empty (unless you are a Royal). This is an IHG (corporate) issue more than local. Frustrating nonetheless.

Another great stay. The rooms are spacious and well appointed. Everyone goes above and beyond to make sure everything is perfect. Rooms are kept very clean and the turn down service is a nice touch. This is my go to hotel in San Diego.

This is a very nice and clean hotel . A parking garage for the hotel, located right underneath the hotel, of course for a parking fee. There's a bar in the hotel lobby ... that is a little pricey but still a nice , quiet and chill place to hangout at . There's a little Outdoor patio area where you can see the hustle and bustle near the water. This hotel is in a good location ; caddy corner is midway and there's a foot truck area on the front lawn of the hotel, at least on the weekends while I was there.

Hotel InterContinental San Diego has undeniably earned a place among my top three favorite hotels of all time. From the moment I stepped into the room, I was delighted by its impeccable cleanliness and the shower that I simply adored. The room featured super comfy sheets and pillows that enveloped me in pure comfort. Can I live here forever?! The view from my room was nothing short of breathtaking. Whether gazing at the cityscape or the picturesque waterfront, each glance outside was a feast for the eyes. I found myself wishing I could stay forever in this captivating setting. The exceptional service at Hotel InterContinental San Diego surpassed my expectations. The staff's attentiveness, friendliness, and professionalism were truly outstanding. I would gladly choose to stay at this hotel every single day if I could. When it comes to future visits to San Diego, Hotel InterContinental San Diego has become my go-to choice. This place has won me over completely with its unmatched charm and hospitality. I can't imagine staying anywhere else in this city. It has become a true favorite. And let's not forget the amazing rooftop restaurant - it left me speechless! The combination of delectable cuisine, awe-inspiring views, and an inviting atmosphere made it a memorable dining experience that I will treasure. The pool is very small, but fine if you're not into that.

My husband and I make it a priority to go to this hotel at least twice a year. The customer service along with the accommodations make this place our go to. This place is pet friendly and we always take my emotional support boy with us and I swear I believe he enjoys it more than us. Every weekend there is a food event in the park in front of the hotel and the food vendors are always very nice and the food is delicious. The view is just magical. I would highly recommend this location

You are better off staying at a Motel 6! We were put in a room with one bed for three people, and the Bellman quickly went downstairs to get us another key for a room with two beds. We moved to another room. It was very uncomfortable and hot. He said just to let the AC run for a while and it needed to cool down. If the thermostat was already set 64° it should've been cool. I was ignored. I told the housekeeping service to please help us with the AC while we went out for a walk. That request was also ignored. I then called down before we went to the baseball game and maintenance rebooted the AC computer. They came in, the AC worked, but it was only for 10 minutes. We didn't know until after the game. We were exhausted and thought we could manage the night, however, I woke up at two in the morning sweating bullets and had to hit Mode four times on the thermostat to restart the AC. I did this about 30 times at night to keep my family cool while they slept. It was a terrible night and I called downstairs at 6:30 in the morning to give us some kind of discount because during our stay that was the most expensive night.. When we left, we noticed that we were charged the full $600 for that night and my husband called only to get a 10% discount. When I called back to rectify it, the front office manager, Aiko, said that they are not allowed to give discounts And she had to do a full investigation. That was Thursday and today is Sunday. No one has emailed or called me. This is the worst operating intercontinental I have ever been to. I have stayed at intercontinental hotels from San Francisco to Edinburgh Scotland. I will no longer spend money at IHG and would rather use my points at Marriott hotel. Not even a follow up phone call from Aiko!

Enjoyed a birthday weekend stay here and we must say- this is one of the nicer IHG properties we've stayed at, with a modern look, great location and very professional staff. Located a few steps from the USS Midway and port area, it's a scenic location only steps from Little Italy and a longer walk or Uber from Gaslamp. We were upgraded with a City View room on the 17th floor- it was clean and well appointed. There was/is also a great rooftop restaurant named Seneca located on the 19th floor. So the convenience factor is top notch. The only minor hitch is the $45 parking- but that unfortunately is par for the course in most of SD. But we did appreciate the easy in/out privileges so that somewhat lessened the inconvenience. Lastly, from check-in to cleaning staff to general staff- everyone here was very friendly and professional. Easy breezy and would definitely consider staying here again!

Excellent customer service. Enjoyed the food at the Club Level Lounge and Vistal. Concierge Brittany was AWESOME! So helpful with great restaurant suggestions. Every time I saw her after the 1st interaction, it was like seeing a long-time friend. Damian in the Club Lounge was a wonderful human being. Helped me make an espresso and provided excellent service. Daniel at the front desk was the first front desk person I encountered. So welcoming. Maria at the front desk was also extremely sweet and helpful. Decent location. Would prefer it if it were within walking distance of more restaurants and Walgreens/CVS. I did not care for having to use the elevator to get to the lobby. Basic tub shower combination in the bathroom. Would prefer a stand-alone shower. When we got to our room I did see some wear and tear on the console and there was tomato sauce on it. Also, there was a blue thread in my bed. The housekeeping staff does not wear navy blue. Had my bedding replaced.

It was my first time staying at InterContinental San Diego during the summer month and I would say this place needs a lot of work even though it is a new hotel. They were having a shortage of staff which made eating in the hotel quite long and the food just was decent but tasted almost as many things came from Costco. The room that I got also had damage inside the room and it was right next to the construction site. The noise was so loud that you can actually hear it from the room. The view wasn't appealing at all and paying over $500.00 a night wasn't really sitting well with me. The staff here seems to also be not that attentive or helpful even. Overall my experience for four days, made me not ever want to go back to this hotel ever.

Amazing view and really great breakfast buffet! The staff makes an effort to remember your name and what you like!

Great location and bomb rooftop! We used ResortPass to experience their pool. Beautiful views with exceptional customer service. Service was attentive, friendly and knowledgeable. Enjoyed the drinks especially the pina colada. Guac was absolutely delicious and I enjoyed the chicken quesadilla. They give you so much food which is a huge plus when you're relaxing the entire day. The cherry on top is Mia! We truly appreciate her kindness and making our experience top notch.

The hotel itself was very nice and we would have loved to stay again however, some staff members were too strict and not very sympathetic to our situation. I was in town for a business retreat and I did have issues with my card and also, out whole team was on the wrong card but the manager would not repeat the card number back when I called my boss. Not too huge of a deal because I knew it would all work out. After a very long/busy few days, my fiancé and I really wanted to relax with a cup of coffee and no rush to leave. Long story short, we were flooded out of our room (soaked floors) due to someone leaving the shower on in the room above us. The lady at the front did offer another room but at this point it was already such a mess for us. Items were wet and we felt that we were treated a little cold. I was still going to be charged for my incidentals (1 meal with a drink) and parking for 3 days which was suppose to go on the master account cc. Once my fiancé took his camera out the front desk lady dropped my charges. There's a few other things that went wrong with our guests and their rooms as well as the hotel rep not responding to calls or emails regarding our company stay. The parking staff was great and the staff that helped us during our welcome reception were extremely nice. Every area of the hotel is very clean and the view is beautiful. The food at our reception was delicious and this was one of the most peaceful hotels we've stayed at in a while with the exception of the flooding issue. The room for our meeting was perfect as well. This was a tough review for me to write because there was so much that I really loved about this place.

We enjoyed our stay here so much. The hotel was super clean, room was modern, staff was friendly, and most importantly dog friendly! This location is also close to the USS Midway and there is a little park downstairs where the San Diego Food Markets take place on the weekends. Starbucks is right down stairs. Parking was convenient. Will definitely stay here again! Worth the price.

I was expecting more for the price point of InterContinental San Diego at $400+ a night! The setup for the bathroom was nice, large vanity (only one sink) but the beds here were NOT comfortable. Nice the hotel included a robe, would have been nice if slippers were included to round it out! The rooftop pool is cool, but it's super small, would be crowded by 10am on a nice day. The elevator situation can be kind of confusing - best way to guest rooms is through the hotel lobby. Food on site was better than expected!

This was our second stay at an IC, both times for business trips paid for by work. As at least one other reviewer noted, the three-star rating for this property is very confusing and probably unfair. Consequently, I read several other reviews to see what the issues were and they are mostly understandable and I will try to address some of them in my review. Cost/Upscale Property Chain: First of all, this is an upscale hotel like all their properties in this chain and consequently has high pricing. We only stay here for work and not personal. Further, this particular property is across the street from the bay and in a tourist area, which drives the price up more. As another reviewer noted, summer is the tourist season in CA. If you want a lower price, try Oct-March during the off season or get one of the Hotel's rewards programs. Waterfront Views : Second, there is construction on one side of the property (see other's photos on Yelp), but that is not the waterfront side. It is only the "partial waterfront view" (see my photos.) side and the view will likely be obscured or completely blocked once the construction is done. Only the street front rooms have a full waterfront view. If that is what you want, then specify you want a street front room facing the bay at check in. Parking: Third, having stayed at other hotels in downtown SD, paying for parking is standard in the area. IC has a higher parking rate than others due to its overall upper scale property. You can get a parking discount by joining their rewards program. Rooms: The rooms at this hotel are consistent with their upscale quality. The mattress was not worn out like at some other expensive places we stayed. There are buttons on the wall as you enter to press for service or privacy--no door sign to hang on the knob. The design to need to leave your key in the slot in the wall to power the lights and AC is fairly standard for CA at upscale newer hotels that want to be green. They will offer a second key so that you can keep the AC running. On the side with the construction, the rooms heat up between 1:00-3:00 in the afternoon and you need to keep the AC running or it will be unbearable when you get back. They have QR codes on the dresser to get room service and other services--bring your smart phone. There is a landline to call the front desk. However, are some problems inconsistent with an upscale hotel. The water pressure on the 17th floor was low. They need to install a booster pump. The hot water also ran out in the morning and so they need to do something about the water heater set up. Service: The people at the front desk and the housekeeping staff were very friendly and professional. The housekeeping staff asked us if we wanted service every time they saw us in the hall and gave us the few items we needed rather than a full service. The only issue we had was that we requested a king size bed, but were given two smaller beds, not sure if they were queens. We tried to change rooms, but were told the standard line that you can request a bed size, but are not guaranteed it and all other rooms were full. This was pretty unfortunate since we were there for a conference and know several single people who got king sized beds and checked in after us, while we had a couple and were forced to stay in a queen or smaller. You would figure the king would be given based on number of people. Property: The property itself is new and beautiful as others said. There are 3-4 restaurants on the property (see their webiste for details), a Ruth Chris and a Claim Jumper right down the street within walking distance. The gym is very big and has good equipment (Standard fare: treadmills, elliptical, spink bike, free weights and machines) with waterfront views (see my photos). There is a separate elevator for parking and the rooms for security purposes. Rooms require a key card in the elevator to access those floors. The property is located right across from the piers that do sightseeing and possibly brunch cruises in the bay. Seaport Village is a long walk from the hotel, but doable as is the historic Gaslamp district. Some will prefer to rideshare those longer walks. Proximity to these tourist sites accounts for the higher pricing at this property. Despite the issues we had, this is still nothing less than a five-star hotel and they deserve this rating. Other expensive hotels we have stayed at in SD are not as nice as this one and some others are better. If on business we would not be disappointed to stay here again, but would try a different (lower) floor to get better water pressure and temperature.

My stay was from 11/11/2021 to 11/14/2021. This is a very nice hotel with polite staff. Nicely decorated and clean. I love that this location is right near a plethora of restaurants and also right near the bay. There is a Starbucks and a convenient store that sells almost everything right next door. There seems to be a learning curve amongst the hotel representatives at the check-in desk. Everyone doesn't seem to be on one accord or fully understand how the check-in process worked. I requested that my roommate and I split the incidentals and resort fees. Intercontinental requires a $100 per day incident fee and a resort fee of $30 per night at this location. The rep tells me it has to be on one card. As I'm standing nearby another transaction with another customer is told differently. I then proceeded to inform the rep checking me in that he was wrong. He eventually got it together and processed our check-in as requested. He didn't acknowledge what he told me incorrectly and didn't show much empathy. This little disconnect made this review a four-star along with other things you will read in this review. The beds are super comfortable. The bathrooms are immaculate. I loved the double shower heads in the bathroom and the X10 Magnifying makeup/face mirror with the light. I also liked the light fixtures around the mirror. Very nice! I didn't like that this hotel restaurant did not take cash or cards according to the front desk. We probably would've kept our money in-house but the hotel insisted on billing the room instead. The pool didn't feel heated. No one checked the pool temp but the front desk staff claimed it to be heated. Overall, great stay. There aren't too many amenities to rave about. This hotel is centrally located near everything and is relatively new (built within the last 5 years.) I would stay here again on my next visit to San Diego. It's well worth it!

I enjoyed our staying there. Very polite, clean, and nice staff. Rooms and amenities are clean. Highly recommended.

Wonderful hotel with a great location. It is definitely worth it to splurge on a room with a view. Marisol at check-in was professional, helpful, accommodating and friendly. Ramzi at the bellhop station was also helpful and friendly. Our room was comfortable and clean. The only two downsides to this hotel is the layout being a bit wonky so you spend a lot of time taking different elevators to get where you need to go and the terrace bar not having a good selection of food. Overall, it was a very pleasurable stay and I would definitely stay here again.

I stayed in room 1413 for 3 nights and I could barely walk when getting out of bed by day 3 because the bed was so uncomfortable. Sleeping on the floor would have been just as comfortable. Everything else really was great. The staff were very friendly, nice view, small food menu at the restaurants but it was good. Maybe it was just the bed in that room but it was terrible and I will never go back. I am in my mid 20s and there is no reason why I should wake up in pain after 5 hours max of restless sleep. I even used the sleep package the last night and ate the sleep gummies in the room which was $22 fair price, and the gummies worked. Anyways my body still hurts. I hope they change the beds.

I booked two rooms at the Intercontinental April 27, 2024. After check in I dropped my bags in the room only to find it was not clean. There were dirty towels outside the door, hair all over the walls in the shower and there was a big puddle coming from the shower that had the entry way to the room flooded and soaked. I alerted hotel staff at the front desk and was told that they couldn't clean my room until the next morning at 930am. Since I was staying the night and checking out before then, that was unacceptable. I was not going to stay in a dirty room. I asked for another room and was told I could not be accommodated. I asked for a refund but was told that they couldn't provide me a refund since I had booked through Chase travel. I ended up staying with my guest in the second room booked. The morning before check out I again asked the front desk for a refund. Management refunded me the hotel resort fee only. I asked for a full refund and again was denied. I cannot believe the way I was treated after being provided a dirty room and refund for resort fee was not even half of what I paid for a room I could not use. I will never stay at this chain of hotels again, I would not recommend any one to.