Amber P.
Google
I arrived in New Orleans excited to celebrate my birthday, but this hotel managed to turn what should have been a joyful stay into a deeply disappointing experience.
My friend and I arrived a few hours before check-in and were informed of a $50 early check-in fee; an absurd charge, but one we reluctantly paid. Unfortunately, that was only the beginning.
The following morning, I attempted to call the front desk to request water, only to discover that the phone in my room did not function at all. I then called from my cell phone and was asked what room I was in. After providing the information, the staff member responded, “We tryna figure out who is all in there anyway.” This comment was both unprofessional and alarming. I then provided my name, only to be told that my reservation could not be found, despite this being the same person who had taken my $50 early check-in fee the day before. While I was assured water would be sent up, it took well over an hour to receive it.
I also inquired about housekeeping and was told to simply leave the sign on the door. We left the room late morning and returned around 4:30 p.m. to find the room completely untouched. When I raised this issue at the front desk, I was met with, “Did you put the sign on the door?” There was no apology, no urgency, and no effort to resolve the issue.
At checkout, I again expressed my dissatisfaction, only to be met with, “Well, did you tell anyone?” Once again, there was zero accountability and no attempt whatsoever to smooth over what had been a truly terrible experience.
Lastly, I strongly recommend that management reassess both guest safety and transparency regarding the surrounding area. Guests must use a key card to enter the building late at night, yet around 3 a.m. we encountered a man sitting on the hotel steps openly picking at deep, open wounds. This was unsettling and entirely inappropriate for a hotel environment. Yes, you’re walking distance to many tourist areas, it’s definitely something to consider when booking a stay here.
The only part of this hotel that was the least bit enjoyable was the bar! Very experienced bartenders are serving up exceptional cocktails and delightful service!
Overall, this stay was disorganized, unprofessional, and left me feeling frustrated and regretful for choosing this hotel to celebrate a special occasion.