Intown Lofts

Hidden Gem. I so lucky to have found it. The review would make you turn away. I said when you get this, please try I’m glad I did it. The staff was very professional the guy, Mr. Param, I’m not sure of spelling. He is pretty much the only one there every time I go to the property. Very professional throughout the process. I have an amazing view of the city. The property grounds are clean. The people that I have come across so far is nice.

They have two elevators, one has never worked and the one that does breaks every other week. The stairway is beyond disgusting. It’s infested with roaches. Although washer and dryer comes with the unit, once it breaks they tell you they’re not responsible. The parking garage caught fire in Oct/Nov and still hasn’t been repaired. And the cameras don’t work. They never answer and always closed. Don’t move here

I like living over here, it’s very nice, quiet and peaceful. Yeah it’s gets a bit loud on game days sometimes, but what do you expect with it being football & basketball season I’m literally 4mins away from both pro teams stadiums/arena. Also your nearby downtown Atlanta. As I’ve found out the incoming traffic isn’t all too bad. The unit I’m in is truly great, it’s nice & spacious for my liking - I’ve been here since October.

I’ve been here since June, it was great when I first moved in however….this apartment has what appears to be mold, maintenance does not address work orders, I’ve seen 3 roaches this week in my kitchen area / bathroom and I’ve seen rats outside at night. Tailgate parties are extremely loud on game day Sundays, the brewery downstairs also has loud parties occasionally. I don’t come from this type of living…and I’m moving out very soon. Update: I’ve been spraying this apartment every 1-2 weeks and I still see roaches 😩 I’m so sad about this. 1 star because I can’t give zero and the office staff is nice.

Update: Miss Sonja called me and setup a viewing, her and Kenneth were very nice and accommodating. The lofts are a good size for the price and area. Hope to be renting with them soon. The company should really re-set up the answering service or voicemail, it would really would help with future renters. Especially with the staff have to show units. I have no choice but to believe the reviews. I've tried calling this company for days to lease a loft, no one answers the phone and the answering service is no longer available. I guess I have look elsewhere.

The leasing agent, Kenneth is always very helpful. Makes himself available for residents and couriers. A great guy, gentlemen!

Didn't have very good experience staying here. Not terrible AC is questionable and hallway smells of dog business.

My 1 star review before was probably unfair. I liked my actual apartment fine, but maintenance was relatively poor compared to most apartments I've been in, front office staff was rude while I lived there (2016-2017), and stuff was constantly broken. Husband's car windows busted into while he was visiting because there is no protected guest parking and it's a high crime area. Management took 100+ days to return my security deposit even though the apartment was spotless, and GA law requires it to be <30 days.

Ive been looking for and apartment for a while. When Kenneth showed me the loft he sold me he was prompt and punctual. The experience was amazing , thanks again.

This is the most unprofessional residency in Atlanta. I will tell you why 1) the garage door in the 2nd parking lot is ALWAYS broken. Leaving anyone to waltz right in and do whatever they want. 2) Online it says they are open until 5 Monday - Saturday BUT they ARE NEVER there! 3) For "emergencies" they only have 1 Maintenance guy on call which could take hours to be attended too. 4) The security cameras, HALF OF THEM dont work. 5) The elevator hasnt been inspected since last year and it has constant problems all the time. 6) IVE BEEN HARASSED INFRONT OF ONE OF THESE BROKEN CAMERAS AND MANAGEMENT STILL HAS BOT RETURNED MY PHONE CALL TO EVEN ADDRESS THE ISSUE. 7) There is no way for Mail carriers to get in the building after hours leaving unnessasary inconvenience for whoever is expecting something in the mail. There is so much more but honestly I'm hoping that the owners see this review and actually put people in management positions who care about the tenants. Why take the job if you arent going to do it.

I would never recommend this place to anyone interested in moving here. If you are seeking car break ins, maintenance request that goes unanswered, broken old none safe gym equipment, and rude disrespectful property managers like Ms. Charnette then this would be the place for you. This apartment has been nothing but an expense since moving here. I had to pay $150 to get my car repaired for break-in that leasing made no efforts to help cover. Their response to break ins is that crime happens everywhere but I think as a human being you would like to feel safe coming in and out of your home regardless of what time of the day it is. Not only that but it is just not safe and extremely dangerous to come home in the middle of the night and encounter a robber or theft who is armed with a weapon and catches you off guard. This place is extremely unsafe and dangerous and if you are a parent looking to move your child here for college I would avoid this place at all cost. Recently since I have escalated my concerns to upper management I have been getting retaliated against by Ms. Charnette who purposely called a booting company to have my car booted. Its weird because when my car was broken into and damaged someone from the office not only called me but was also at my door so it is a bit strange to me herself nor her staff came knocking this time around. Also randomly on the morning of 10/03/2017 my hot water was off and my bill was current. Due to the lack of response from maintenance my water heater broke after I put several request to get fixed and when I contacted Ms. Charnette she had a bad attitude about it and would not take or receive my calls. It was a extremely delayed process to just get hot water. So if you want to deal with these issues and poor management then this is the place for you.

I would never recommend this place to anyone. The leasing staff is one of the worst I have have ever worked with. They are extremely unprofessional, unorganized, and unreliable. Promises will be made to get you to move in and they will not be followed through with once you get into your unit. The amenities that you will be paying for will never be to the standard they should be: Pool - opened many weeks late, Gym - machines constantly broken, Garage - the automatic door is broken on a regular basis (meaning your car/valuables will be exposed), Exterior doors - as well as the garage, these are not working constantly, meaning anyone will have access to the building. Not to mention that they offer units that are not "move-in ready" and will expect you pay while you are not receiving what you should. I lived in my unit for 52 days, in the summer, without functioning air-conditioning and this was a unit that was "move-in ready." The air-conditioning did not work the day I moved in. The price you will be paying will not amount to the service/amenities/space you receive.

I have been living here at Intown Loft for 2 years now. Management doesn't seem to care when you have an issue, and they sure do take their time addressing basic things like maintenance needs. They seem to have no structure. The fallen ventilation system in the garage is a safety hazard and has not been dealt with for over 6 months now, like come on! The rooftop terrace that was supposed to be opening a few months after I moved in 2 years ago and have yet to see it open. The pool area is a joke, kiddy pool four feet deep maybe 15' by 15' in size. Vents fell down in garage and were not fixed for months, just laid in parking spaces. The vents were taking away many spaces for parking. The garage door always breaks, causing non-tenants to park inside and people to come in a brake into cars as well. I just had my car broken into two weekends ago. I came home to a car in the garage with broken windows costing 200+ to repair with unhelpful people in the Front office stating they are not responsible at the "gate" is a courtesy they provide and not their responsibility. My roommate's car and 8 others cars have also been broken into like a few months ago prier to mines being broken into with no action from the complex. Front desk is extremely unprofessional and unhelpful with solving any issues Tennant's bring to them. Tenants are never updated on the status of repairs, etc. Rent is more expensive than the apartment it's worth (considering people have been shot and killed in the area, and a car was stolen and rammed into a light pole.) They just spent a lot of money to repaint this building but can pay to fix the gate or keep its residents safe.