phlegeth0n
Google
Inverlochy Castle is undeniably a beautiful property — the grounds are stunning, and the rooms are spacious and well-appointed. It has that classic Scottish charm and feels like a true escape into history. However, as a Hilton Diamond member, I found the recognition and service lacking.||I even emailed the general manager (David) ahead of time to have a note placed on my account requesting an upgrade. Despite this, at check-in the gentleman checking me in simply stated that no suite upgrades were available — even though the Hilton app clearly showed them as bookable. There was no real acknowledgment of my Diamond status or any effort to go above and beyond.||The check in person also felt like he was pressuing us into signing up for their formal dinner service, which seemed more tailored to an older clientele. The menu felt dated, and the reviews on trip advisor weren’t especially encouraging, so we passed.||Our room rate included breakfast, which was excellent — fresh, high-quality, and served in a lovely setting. That said, if you’re a Hilton Gold or Diamond member, breakfast would already be complimentary likely because of the low guests in the limited hotelspace, so including it in the room rate may not add value to you.||Guests can relax in the lounge and order food and drinks throughout the day and we did this in the evening. The atmosphere is very quiet — most guests who are again on the older side, head to their rooms by 9 p.m. — but this gives the castle a peaceful charm at night when you're alone with your significant other. It feels serene, private, and almost magical.||Overall, Inverlochy Castle is worth visiting for its setting, but don’t expect much in terms of loyalty perks or proactive service if you’re a Hilton elite member. You'll need to decide if the value is there for you.