Aaron Aguilar
Google
So I was I use to go to IPIC both Pasadena and Westwood, last visited was in 2019 stop going when COVID 19 Pandemic hit.
I reserved a showing at the Westwood IPIC this past Saturday 06/15/24 for a 3:15pm showing of BAD BOYS part 3, Let me tell you what I did not like, there was no WOW! factor anymore.
The place was practically empty, there were no hosts to walk you to your screen. No host to explain how to use the IPAD. But here is the thing, No more IPADS. Stained and sticky Menus.
Stains on rug, seems it's the same rug. They should pay outside service to come and do a professional cleaning. or just replace the rug altogether. Also, no more pillows, what happen to the pillows. And the blankets were not rolled up properly, they use to show the IPIC logo, and the blanket had bad body order, meaning it was previously used and just rolled up and put back to be reused. (not cool and somewhat disgusting)
No free popcorn which used to be included with purchase of your ticket. Only if you upgraded your membership will you get it. Thier prices used to be $18.00 per regular ticket now $25.50 there is one wow here. lol
The orange leather seats, OMG, all torn, worn out. The tables that swivel for seating weather to get in or out of your seat squeaked. The button, where one would press to call your waiter did not stay lit up and we (me and my nephew whom I watched movie with) pressed anyways, figured only light was out. But being that the waiter took forever to come by to take our orders, seems that the button is broken. Honestly the waiter probably came by because we fell under their section that they service.
So, we placed orders and we got served, we actually wanted to order desserts and candy and probably popcorn as it is my norm to get popcorn. But with the button being broken, how were we going to order. The problem was the waiter never came back to see if everything was ok or if we need anything else. This of course is bad. Waiter showed up with the bill when movie was over.
Movie was good, food was good. The overall experience definitely needs lot of work. IPIC need to address all these issues and keep up with the maintenance of the theatre.
Higher prices and lower standards. Really, I don't recommend this place at all. No more wow factor, not nice nor luxurious and they need to be cleaner and fix them buttons otherwise their waiters can't provide good service.
I don't blame the staff, I blame, the company and management as they should be on top of this.