Ron Viloria
Google
A bit speechless. We drove all the way down from Santa Barbara craving Ippudo ramen. Hands down, the worst service and the worst dining experience we have ever encountered at this chain location. Upon entering the restaurant, my daughter wanted to get seated at the couch section of the dining room. Seeing that there was only a group of 4, at the time, in a dining area that seats over 90 people. We didn't think that this was a problem. Of course, we asked our server Alex if this was ok and he flatly refused to have us seated at that section. We tried to ask again after we put in our order and he said "that section is reserved for singles only". I looked around again and there was only 7 people in the entire restaurant. Then comes our food. First, the karaage. It looks as if the life has been fried out of the chicken. And then, the shishito peppers. Lifeless and sogged with oil. Not a hint of crunch. And finally, the ramen. Decided to stick with the classic. It was ok. Except for the hair that was found in my ramen! Gross. From a well established Japanese ramen shop, I expected more. And while we were eating we saw another family come in and got sat exactly at the table we wanted to sit! Thinking to myself, "I thought that was seating for singles only!" Bad service makes even good food taste bad. To begin with, our food was not at all good and made the entire experience disheartening. This marks my last visit at Ippudo. Unfortunately, the problem with most chain restaurants is that, after time, they loose the essence of 真心 that they had in the beginning when they first started that made them popular.