Balazs Paroczay
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Iris is a stylish boutique hotel with a seriously understaffed team.
The rooms are spacious and beautifully furnished. Ours (and perhaps all of them?) came with both a bathtub and a steam shower – a very nice touch that left us impressed when we first arrived.
But then came dinner. The restaurant, proudly displaying a Michelin recommendation, had us genuinely excited. That excitement quickly turned into disbelief.
The waiter on duty – who we suspect was also the chef – was flat-out rude. He made it very clear that the terrace was fully booked and – regardless of the fact that we were guests at his hotel – they wouldn’t serve us inside either, even though the restaurant inside was completely empty. As hotel guests in a tiny town like Mondsee, we naïvely thought dinner would be part of the experience. Lesson learned.
Breakfast the next morning was the real disaster. €25 per person for the most minimalist buffet we’ve ever seen: two kinds of cheese, two kinds of ham, a few oats, and some bread. No fruits, no selection of vegetables, no salmon, no sweet pastries – nothing. They did offer freshly scrambled eggs, but the portion was laughably small, more like an appetiser than a proper breakfast. With a Michelin-recommended restaurant on-site, we had high hopes. Sadly, Iris didn’t meet even the lowest of them.
To be fair, once the rude waiter realised we were clearly disappointed, he only charged breakfast for two instead of four – so there was at least some attempt at damage control.