K Q
Google
If I could give service zero stars, I really would. My friends and I had been wanting to try the Iron Horse for quite some time. We put it off, but when a friend came in from Florida we thought what a perfect time. As soon as we arrived for our reservation, our waiter, a man with sleeve tattoos on each arm, was just rude. As we said hi, how are you today, there was no reciprocation and he was very rushed. At the time, we were one of three tables on the main floor. We asked him if we could have a couple minutes to look at the drink menu. He looked annoyed and sighed. He came back after 10 minutes and we said we were still trying to decide and could we please have just two more minutes. He sighs yet again and says well it’s going to be longer than two minutes and walks off. We look at each other and discuss what could possibly be his issue. True enough, we waited almost 25 minutes for him to come back, each of us tried to flag him down during that time and he obviously ignored us. He comes back, we order an app and drink. When I tasted my drink, it was very bitter so when he came back to get our entree order, I asked if I could have a little more strawberry to curb the tartness. It was a Mexican mule that had strawberrry (as said in the menu). He goes, there’s none of that in there and just stares as me, so I go um, do you have a suggestion? Annoyed yet again, he goes, ginger beer. I know that’s not sweet but at this point we’re all just done with his attitude so I agree. As we’re eating our app, the salsa and chips, my friend notices a blonde hair on my fork which is coming out of the salsa. Please keep in mind my friends and I are all brunettes. My friend says don’t even say anything just get new silverware and we’ll leave the salsa alone. God knows if something will be done to our food if we say anything. When he comes back with entrees, I ask him for some new silverware. He walks away and goes, maybe. I then said what, You’ve got be kidding angrily. He then says we have a finite amount of silverware and our cooks are already doing dishes. I say well I have blonde hair on mine. Then my friend says there’s silverware on the table behind us just grab that. Then all of sudden he brings silverware and says that he didn’t mean that come out how he said it. Then after that, another 1/2 hour later, he brings extra gingerbeer as discussed above. Service was atrocious and inexcusable. What a bummer on the beginning of our entire night. We won’t ever come back, which sucks because we have a girl’s night once a month and it could have been a staple for us. I’ve attached a pic of the hair.
