Hartmut Erbel
Google
Review of Isaan Thai Restaurant – Doha
We visited Isaan Thai Restaurant at the Grand Hyatt Doha for a Valentine’s Day dinner, opting for their special four-course menu. The variety of dishes offered was well thought out, featuring a good mix of flavors and textures.
The evening started with a welcome aperitif, which was enjoyable, though it was disappointing that they couldn’t provide a second one when requested. The appetizers were promising, with crispy prawns and GAI YANG BBQ (grilled chicken and vegetables), followed by the flavorful GIEOW NAM GAI soup (chicken wonton with pak choi). The main course was the highlight—PLA TOO NAM PLA (sea bass), NEANG KAREE GOONG TEMPURA (shrimp curry), and NUEA WAGYU YANG NAM HIM JAEW (grilled wagyu beef), all prepared to a high standard. However, the dessert—strawberry ice cream with pumpkin and steamed layer cake—fell short. With the wealth of exceptional Thai desserts available, this selection did not match the level of the preceding courses for my expectations but it was good and still enjoyable.
One noticeable shortcoming was the service. Since we don’t drink alcohol, we stuck to juices, water, and soft drinks, which were included in the meal. Unfortunately, the staff lacked attentiveness, and we had to actively request our water refills, sometimes waiting over 30 minutes with empty glasses.
The most disappointing and inappropriate moment came when we were leaving the restaurant. Despite dining in a five-star hotel, we were repeatedly asked whether we had settled the bill and with whom. Finally, after proving the payment, the questions stopped. However, the experience left a sour final impression. It was an unnecessary and uncomfortable situation that dampened an otherwise decent evening.
Overall, while the food was largely enjoyable and well-prepared, the subpar service and uncomfortable departure experience significantly impacted our impression of the restaurant. Initially, I considered a 3- or 4-star rating, but due to these service issues, I can only give 2 out of 5 stars.
Would I return? Likely not, given the disappointing service, which overshadowed an otherwise solid menu.