ISSEY MIYAKE KYOTO

Such a cool store. Quite far away from the subway but the neighborhood has lots to offer. Most of the items were sold out, but the sales were polite and helpful. We also visited the exhibition area in the garden.

Beautiful space, but the service left something to be desired. I walked into the shop about 15 minutes before closing and was lucky to catch a beautiful exhibition — really inspiring. I was genuinely interested in buying something, but instead of offering assistance, the staff member simply followed me quietly. Not rude, but definitely not welcoming either. When I went to pay and asked about the tax-free option, I was told I needed my physical passport. Fair enough — but there was no attempt to help or find a solution. I understand it was late, but for a premium store, you’d expect a more attentive and helpful attitude, especially when a customer clearly wants to make a purchase. Overall, a bit of a letdown.

Beautiful store! Love the concept of converting a traditional house into a store. Love the exhibit space at the back of the house. I went there for Homme Plisse pieces but just like other stores, availability depends on when you visit the store. So sometimes, pieces you like may not be available. Staff are generally friendly!

Had an amazing experience with someone who helped me from New Zealand. His English was great and he let me take my time. I didn’t feel rushed or pressured. I came for the new October collection on October 1st and got what I wanted. FYI the first 2 hours from 11-13 of a new release are reserved for people who won a lottery system via reservation. If you come any earlier, they will tell you to come back at 13; I came back around 12:40 to make sure I’d get what I wanted. I waited off to the side and I didn’t see anyone at all. Then, suddenly at about 12:55 a ton of people showed up and a line formed. They are very prompt and will not let you in before 13 even a minute earlier. I was first in line and when the clock struck 13, they invited me in.

Ryoa was super helpful, amazing, and funny. Was able to buy and try on mutiple BAOBAO from the limited edition September release. My partner and I ended up buying the last one! Definitely will be back for Ryoa. Overall, staff treated us so well and super patient.

Honestly I was nervous because of the other reviews, but I don't know what they're talking about. I went in the afternoon on a weekday, no reservation, and there was no line. Wanted a Baobao and they had plenty of stock and were very kind and helpful. I speak only the tiniest bit of Japanese but it was fine. Absolutely lovely experience. (Also I basically never write reviews but I thought the other ones were super misleading.) Walked out very happy!

If you're Asian or look East Asian, I'd suggest skipping this place. The staff clearly play favorites with white customers—they let Westerners cut in front of Asians in line, smile warmly at them, but glare at us. Don’t let some EASY GIRLS working there kill your travel vibe. I guess some Japanese are just used to kneeling to Westerners.

pretty garden out the back with a little exhibition room...! didn't come here to shop but our sales assistant was so helpful and passionate, great to visit just for the pleasure of looking & if you are interested in textile arts