itsu - Stansted

We hadn’t been to Itsu before and didn’t really know what to get, but Tomas was brilliant - his recommendation was DELICIOUS. His friendly attitude made the experience great and he checked on us a few times despite this being a “takeaway” place. Great service and a great first impression of Itsu!

We always go Itsu before taking our flight back home In Stansted Airport, and we did go yesterday too! Nicole helped us place our order. She's a beautiful soul in and out. Extremely nice and professional. My daughter and I loved having her helping us with our dinner 💚 Another living example about how BEING KIND is much easier! Thank you Nicole, thank you Itsu! Withing you all a beautiful Christmas holidays! Attached a photo of the beautiful card she gave us! You're so lovely... 💚🫂 #BeKind

I asked about gluten free options as I was browsing all the venues in the food court. I was very impressed when I returned half an hour later Manci remembered my query. My husband was also impressed as he thought it was the nicest Chicken Thai Curry that he has tasted in a long time. The food was hot and fresh and really tasty.

Had the luck to experience getting served by Nicole (pink hair), she not only was very lovely, but the interaction made my day! She was friendly, attentive and just overall amazing! The food was good as well.

Food was tasty, a tad expensive for the portion size especially on the rice bowl. Staff member was super lovely and quick with a really pleasant nature which is nice within what's a stressful airport. Nicole I think her name was, blonde and red cool hair!

We grabbed a quick itsu before our flight, and the staff could not have been more helpful. My daughter loves their teriyaki chicken, but not the soya beans, peppers or onions. Manu and the chef made a special box for her without any hesitation. What a team!. Most people wouldn’t even consider doing this. Thank you Manu.

Honestly, Nicole the server made our day! After a dreadful 4 hour journey to get to Stansted’s, we needed delicious food and not only we got it, but Nicole made us happy again with her amazing service and delicious food! Thank you

Itsu has lovely meals on offer. Nothing out of this world, perhaps exactly what you like and want. It’s lovely place. What, however, caught my attention was the customer service. I was served by lovely smiley lady with pink hair. The way she welcomed me and smiled, just refreshing. And after that, when I sat down, there was gentleman behind tills, with mask over his mouth. He just smiled at every customer. Happily explained the menu behind him and just cheered up the whole place. I couldn’t stop watching his approach. Just lovely and refreshing. Just because of two of them, I’ll be coming back for sure.

I haven't been to London Stansted airport in a while, and had not seen or heard of Itsu before. However, I arrived there at 8:20pm and was looking for some dinner before getting my next flight and was pleasantly surprised to see that they had 50% off all food. They advertise that they always have this in their last half hour of opening. However, on the website, it says they are open until 11pm, so go figure?! Anyway, I got a bargain on my healthy, delicious and filling meal of tuna, rice, edamame bean, pea, leek and ginger with a teriyaki sauce. Even at full price, it's comparable or better than other cafes, restaurants, M&S etc, so I will most likely be returning. They specialise in Japanese-style food, but also have some other salads/meals, snacks, frozen yoghurt, puddings, smoothies and drinks - all healthy. Oh, and the packaging is all recyclable...brownie points!

This is a good option in the airport if you are hungry, don't wanna spend too much (it's a good bang for your buck), and need a place to sit and charge your phone because every other outlet in the rest of the airport does not work. Not all their outlets work either but some of them do and you gotta take what you can get at that point.

I don't usually check in and write reviews about Airport food outlets. The service at Itsu Stanstead Airport was amazing that a had to give feed. The lady that serviced us was super friendly and patient while we were deciding our order and got our drinks. Being over loaded with carry on and loose items after going through security offered to help us with our tray. While we were eating other staff assisted patrons to navigate the self service. Was nice to come across great service in fast food industry.

Two of us needed a quick bite before a late evening flight back into Germany. I usually would avoid airport sushi but this looked decent and it was. They also had some warm dumplings that were not bad at all. Service was super friendly and we were able to get a seat.

Hot porridge. So good and affordable. There's also a deal for 99p coffee with any breakfast including sushi. Downside is that they ran out of eggs by 730. Ditto with all the USB plugs for charging.

The ratings are too low. This is a welcome respite after being hungry. Very nice menu and super friendly service. Dumplings were needing to be fresher but the noodle soup was fantastic.

If you like Asian food never come here. We paid for something that was worst than instant soup. I was so disappointed. Is cheap, but the quality is the worst. I leave an star for the kind people working there.

Terrible service, rude obnoxious staff. Extremely unpleasant experience and I will most likely never return to an itsu again. I probably knew it would be a bad experience because sushi before 5 am doesn't sound like a good idea.