Kiana H.
Yelp
Writing this as I gather myself from a triggered panic attack because of how horrible the customer service here was.
My boyfriend and I have been delivering for Door Dash during quarantine as we have no other way of making money. We have done tons of pick ups & drop offs with no issues, but this experience was one of the worst human interactions I've witnessed.
Today we went into Ivar's and instead of a "hello" we got greeted with a cold demand to "stand over there, not there"...it was already off to a weird start but even after we "obeyed" her demand to go stand on the other end of the restaurant, the woman in the back kitchen practically yelled at us to go stand elsewhere (I still don't understand where else we could have gone) to make room for "other customers to come in"... Keep in mind we've been 6ft apart from other customers this whole time and we're not blocking the doorway AND it's literally quarantine--no other customers are coming in.
Their attitude was mean and condescending for no reason. While I have a paralyzing fear of conflict, my boyfriend is one to stand for our honor. So, he says "there's no other customers coming in but we'll move when they do". Which she responded with even more bitterness, "wow ok. No. You can go stand outside" and with a smug smile she waved and said "bye bye". (I hope you read that with maximum attitude & bitterness haha)
I was already in disbelief at this point by the rudeness, and I didn't think it could get worse but when my boyfriend explained we have a door dash order and we are just waiting to pick up, they *YELLED* at us to go outside. They were treating us like animals and I have yet to understand what we did wrong.
As any sane person would do, my boyfriend said that we would be cancelling the order and that they will hear from us on yelp (hi how are ya, here I am).
We get to the car and at this point, I'm sobbing (I know, I'm too sensitive I'm working on it lol)...I keep repeating "why are they so mean! what did we do!".. My boyfriend goes on the DoorDash app to cancel the order and as we're waiting in the car to get it processed the same woman who was behind the counter comes out with the bag of food *dangling* on her finger and walking with the most bitterness I done ever seeeen!
She gets to our window, my boyfriend explains we canceled the order so we wouldn't be taking the food and she snaps at us saying "well then you can't park here" and my boyfriend said we would leave when we're ready and she threatened to call the cops on us!
At this point I am hyperventilating and she keeps yelling at us and my boyfriend is standing his ground. This is a novel at this point but basically he tells her that he wishes she finds happiness in her life and that he made me cry and blah blah...and we drive away.
With all that said, I genuinely wish these women well but I am overwhelmed at the dehumanizing service I experienced today. Will not be returning here as delivery workers or even customers!
I want to give them the benefit of the doubt that they're stressed by the pandemic but that is no excuse for the way they treated us. This weird time of the world should be met with extra love and extra kindness. So disappointed in what people are capable of.
Thanks for reading.