Katherine A.
Yelp
I visited J. Alexander's for the first time with a friend who had been there once before. While the appetizers were promising the avocado bomb with tuna, crab meat, and chips, as well as the roasted artichoke, were both delicious the rest of the experience fell flat due to poor service and a shocking food quality issue.
Our waiter, Sebastian, started off okay but became hard to find as the meal progressed. It was difficult to get beverage refills or address any issues, as he seemed to vanish after taking our order.
We had high hopes based on the appetizers. My friend ordered the prime rib, and I chose the trout. The prime rib was cooked to the right temperature (medium), but it lacked flavor. The food was brought out by another server since Sebastian was nowhere to be found, and we had to rely on others for help.
When my trout arrived, there was an immediate smell of fecal or spoilage coming from the plate. Hoping it was just the seasoning, I took a small bite, only to confirm the fish was completely spoiled and unfit for consumption. Having been in the restaurant and catering industry for over 20 years, I recognized this as a serious food safety issue that could lead to food poisoning.
Unable to find Sebastian, I asked for the manager, Alex. I explained the situation and asked him to smell and inspect the fish, emphasizing the potential contamination risk to their grill or other seafood dishes. He took the plate and asked what I wanted instead, so I opted for the prime rib, assuming it was already pre-roasted and would arrive quicker.
Unfortunately, I waited a long time for the replacement dish while my friend awkwardly ate her meal alone. Even more disappointing, Alex never returned to update me on the situation or apologize. Instead, our waiter reappeared after a long absence, informing us that the trout was indeed spoiled, and they had stopped serving it for the evening.
While they removed the spoiled fish from the bill, I was still charged for the prime rib. I wasn't expecting a comped meal, but at the very least, I expected the manager to care enough to follow up personally and address the issue properly. The lack of concern made it feel like serving spoiled food was a normal occurrence at this restaurant.
For a place with such a good reputation, the service and management were far below the standard of other restaurants I've visited, even those in the Galleria area. It's unfortunate that what could have been a great experience turned into a disappointing and unappetizing evening.