J. Alexander's Restaurant

Came here yesterday evening for a Birthday dinner for 10 guests. Reservations had been booked days prior. We waited 52 minutes until we finally were seated. I ordered a Margarita. A kid's tender meal and the Steak Maui with a baked potato. I specifically said no bacon and as you can see on the picture there was specs of bacon bits. The waiter brought out another baked potato prepared correctly but it needed atleast 10 more minutes in the oven. It was just hard chunks of potato with cheese on top and No butter was given to me. I ordered my steak Medium. Some of the steak was Medium and some was Medium Well. We waited so long to finally sit that I didn't complain because I was hungry. The tenders have gotten so small overtime. Overall dining here last night was just okay.

I write this review as a waitress of 20+ yrs and client service in fin tech for 15+ yrs. Service was bad. Table next to us who was sat about a min after us had drinks and queso as we still waited on waters and queso we ordered with waters. Had to ask for things a few times. Clearly forgot to put our order in as we noticed her standing, looked at us and had a omg moment and ran off. Salads came within 2 minutes of getting our app. I prefer to eat appetizers first and requested salads after our app. We wanted to relax and enjoy an evening. Prime rib was so fatty and a horrible cut of meat that 1/3 of the plate was fat. Lacked flavor. Kicker was when our waitress asked for the first time how our food was when we were done I shared my feedback on the prime rib. She never came by so ate what we could cutting around fat. When she stated “why didn’t you say something when I came by? Can I get you one to go?” I held my tongue as I wanted to tell her she never came by after our meal was brought by food runners. Asked for the check. Table full of plates. She brought the bill, gave her the card. 5 min later came by asking if we got the bill from “him” then she pulled out same bill and handed it to us. I kindly told her you have his card in your apron. Dirty dishes taken away after she brought back the card she ran. I get a mistake or off night but many blunders, she didn’t bring any good to our table as food runners did. As a frequent visitor over the years the quality has slid and we will not go back. It’s a mall restaurant and not the caliber it used to be. You’ve lost our business and those we share this with too. For management: chk 5293. 4.26.24

I come here often it’s usually great this time I had too send my steak back twice. I wanted medium well. The first time it was bloody this time It was well done and not cooked too my liking I just decided too keep it because I didn’t want too wait for a 3rd remake. But the lemon drops were great per usual.

Stopped in today with my granddaughter while shopping. Friendly staff. I was seated immediately. But my service was not up to par this. I had 4 waiters and the order was all over and came out in bits and pieces. I will still return because I love it here. They figured it out.

Always great food, drinks and service! The atmosphere is clubby and upscale. This time I had the Hyde Park Chicken Sandwich and the others in our group had salmon or salad. Everything came out together. The hot food was piping hot. Our waiter was exceptional. The food was universally delicious…. We all had great meals! A huge bonus, the drinks were sooo good, with generous pours, served in beautiful glassware. This place is always a winner and we plan every visit to Somerset around a meal at J. Alexander’s!

Love the vibe, customer service and top Tier food and cocktails! Spent a lovely Friday evening at the bar met some nice people while enjoying a tasty pomegranate martini ❤️…I ordered the fish of the day meal and it was a win; Trout with lump crab was delicious

We had an awesome experience! I took my husband there for his birthday-his first time ever dining at J Al's. He had a blast. Our dinner was absolutely delicious. Bella, our server, was phenomenal. Very attentive to all we needed. Shawn and Michelle (the managers/coaches) were also phenomenal with helping servers and greeting diners. Michelle came over and greeted us; we truly felt welcomed. We are looking forward to coming back soon.

Summer was our server and she gave us amazing service. Food was fabulous. We had a joyful lunch!