Susan S.
Yelp
My husband made reservations for us to celebrate our anniversary. Our first ever experience at Jack Binion's. They got water for us right away but anything after that took forever. Service was super slow. Other tables seemed to be getting their food right away. We didn't mind at first because we were having date night but when my husband had no water and we asked for water that never came, it started really ruining the experience. I ordered a drink to come with my steak and when it came, it looked weird. So after many attempts, I was able to get our server's attention, she came over. I said that I felt like something was wrong with my drink. She yelled at me that "THAT was how the drink is made", stating that she has been a bartender for X amount of years and totally embarrassed me and my husband by making a scene. We've lived in 4 different countries and 9 different states and never had anyone yell at me over a simple drink. (STILL NO WATER) She could have simply said, that was how it was made there but no, she raised her voice at me. It was NOT the experience we hoped for paying $50+ each steak and on our anniversary. Humiliated is an understatement. She brought us the bill, and another mixed drink that I told her not to worry about. No water was offered. She offered us dessert since it was our anniversary but we just wanted to cut our losses and get out of there. From the look of the place, with someone playing piano and beautiful decor, we were really hoping we had found a new spot for our date night.