Jack in the Box

I experienced a significant breakdown in customer experience and brand integrity at this location. A fundamental operational failure resulted in a 15-minute service delay, which directly impacted my schedule, despite a complete lack of foot traffic. A key customer amenity the restroom was denied to me as a paying customer. Furthermore, the deliberate decision to cover all outlets created a hostile environment, culminating in staff threatening to call law enforcement and demanding my departure. This entire customer engagement appears to be rooted in discriminatory practices, as the hostility was based solely on my appearance.

First time I ever ate a Jack In The Box and it was wonderful. I had their big breakfast. Two potato patties, eggs, bacon and four French toast sticks and a Coke. And let me tell you I was so full when I got done eating all that and it was very reasonable. It was under 10 bucks. The store was very clean. The people that work there were wonderful and appreciative that you were there I truly enjoyed it. I will be going back and they're right around the corner from my house. Yeehaw

I went here for tmobile Tuesday. I usually don't eat here but I tried the ultimate burger. It was better than I was expecting. I went during the lunch rush and my order took a lot longer than what the app had said. Good experience overall.

Neveah (sorry if spelled wrong) gave us a great experience, she was very kind and had great energy even though it was late and we had a larger order. It’s rare that late night employees are this enjoyable, so thank you!

The food at this location was better than most. Even the tacos, and they are nearly the same at every location.

I really love this Jack location!! The staff here are always nice, professional and easy to deal with. They always get my order right! I will 9 times out of 10 go to this Jack location over Wendy's, Mickey D's So glad they are still here!

Most of the soft drinks were not in service, only coke, sprite, and power aid was working and no flavors to add.

I drove thru at 02:23 am after leaving the university from work expecting a normal drive thru experience. Wow, was i entirely wrong. The gentleman taking my order then serving it did such an amazing job that I had to go back thru the drive thru a 2nd time just so I could thank him for such a great experience. The kind of treatment that never really happens anymore. I was met by his aunt Alvina who thought there was a issue with my order and she was trying to correct it. When I explained there was absolutely no issue I just had to come around again to say thank you to Emilio, I believe that was her nephews name. If not I apologize but his name wasn't on the receipt just hers. I never do this type of thing because we'll service everywhere is basically meaningless nowadays. But not this time, it was perfect. Thank you both for making my night by doing it right.

Pretty good burgers with pretty good service! I had put in an online order and was able to pick my food up immediately when I got to the restaurant. The burger itself was filling and had a lot of sauce which I love. But idk about how jumbo it was considering it was called the jumbo jack cheeseburger.

I already filed a formal complaint about my experience here, and I still haven't received my refund. More than anything, I'm just confused -- because I've never experienced a place with no customer service at all. It can't even be called "bad service," because it simply didn't exist. I've had minor issues here before, but nothing close to this. To avoid rude treatment I'd seen inside before, I ordered online and went through the drive-thru for what should've been a quick pickup. I waited several minutes for someone to speak through the speaker, but nothing. Since it was just a pickup, I pulled ahead -- then got stuck behind cars for nearly an hour with no way to leave. By the time I finally reached the window, an employee took my name, then shut the window and disappeared. At that point, my entire break was gone. I eventually parked, went inside, and politely asked to cancel my order and get a refund since my break was over and I still hadn't eaten all day. They hadn't even started my order. So, at that point: 1. My break was over, 2. I couldn't get a refund, and 3. I never received any food. When I asked again, the woman helping me smirked like she found it funny, said "we don't deal with that," and told me to call customer service. When I asked for the number, she said she didn't know because "that's not my department." The manager just stood there and did nothing. Later I found a review from February describing almost the same situation -- someone else also lost their break waiting in the drive-thru. That tells me this isn't new or surprising to them. The staff acted like this was totally acceptable. I honestly left in disbelief. What's worse is that there's no way to get a refund in-store; you have to file a complaint and wait for corporate to respond. It really shows how little this location values customers. Maybe it's a franchise owner issue or maybe corporate is just hands-off, but either way, it's unreal that a business can operate like this with zero accountability or care.

The service here is terrible, I came here for a quick lunch and I used the drive thru. Big mistake because bye the time I got my food my lunch break was over. The bad thing about all of this the location was not busy at all. No cars in the parking lot, there was o ly 3 cars ahead of me. This is not acceptable on any level. I should have e read the reviews.

You can't go wrong with a classic Ultimate Cheeseburger. They have curly fries option which most fast food chains don't have, a nice change from regular fries. I came at lunch, with 3 cars in front of me, ordered, paid and had my food within 10 minutes.

Food was delicious. Made it just how I like it and J. Refugio P was so nice his customer service was a 10/10!

my food was not supposed have bacon or cheese it was two jumbo jack burgers that I ordered I tried to call the one on Ben white and montoplis and it just goes to voicemail and my husband told them no mustard and they still put mustard on both his burgers and he is allergic to mustard and I order it with no cheese and no bacon my phone number is 7372948642 so if they read this comment I would love to have my refund please

Around 3am they'll say they're not doing orders or system down. They just said they could only take one person at a time. So too long I had to back out of their drive thru which sometimes isn't possible. They constantly don't provide adherence service fr om 3-6. I'm sure around 10am their main revenue hours they are probably ok

I just order a extreme sausage sandwich on crossiant bread without the egg and why did I get one sausage, the egg and cheese. The overchanged me and still did not get my order right.

Still another night people show up at the busy time of 1-2am and their staff is out front smoking out in an old suburban. Taking 30-60mins just for some tacos. Man. Who's managing this location.

It's Saturday morning, I am actually very disappointed and worried for the young lady you all had working there around 4am/5am . She didn't speak any English and looked so stressed out, every car had to honk and then go to the window to take the order . Luckily some people know Spanish but i could tell most of her customers tonight did not. Why would you have someone working such a hard shift ALONE and doesn't know English ????? That isn't ok at all . Also my food was cold and had no condiments, my drink was wrong but she didn't understand what the Dr Pepper cream drink even was . I really want my money back :/

Always quick and fast and most of the time hot. Sometimes on the late night it appears the food is hot and fresh verses the day time. Either way it worked it for me.

Waited about 10 minutes for a triple and got a double with everything on it and I asked for a triple with CHEESE and KETCHUP ONLY. Would give 0 stars but not an option

Extremely unprofessional. I was looking forward to sitting down and chowing down on an Ultimate Cheeseburger. So I walked inside and the first thing that hit me was the smell of pot. Now, I'm fine with people getting high at work. Especially at a fast food place. Hell, I used to get faded with my coworkers in the back of the fast food place I used to work at back in the day. It's mostly just bored kids working there anyway. My problem is that I waited at the front counter for several minutes and not one person greeted me, much less took my order.All the while the smell is just overwhelming. Hence this review. My bar for service regarding fast food is extremely low, and they couldn't even clear that.

Will not be returning here again. I'm usually a n the neighborhood every Tuesday. I came last week I ordered double patty no bun mustard and cheese only cut in half. I received it. No mustard so very dry and not cut in half. I called and explained what happened to Ariela (manager). She said no problem just come back in and we'll remake it. So I came back in today (Tuesday) ordered a burger the way it comes cut in half and a med frie. I think I had to repeat myself 3 times. Got to the window told ariela that I spoke to you last week on the phone that it's a remake. Showed her the receipt. She says "oh no it wasn't me you spoke to" I said yes it was. She said no it wasn't it was the GM. I know it was you I spoke with. Then she shuts the window door. GM comes to the window. Very rude. "So what do you want on your sandwich?! I told her the way it comes. She proceeds on saying oh just mustard? No I tell her, the way it comes. Mayo and ketchup she asks? I said yes, the way it comes! She says ok park in lot 1 and I'll bring it out. Here she comes, (GM). Gives me the burger and I said can you hold on and let me check the food while you're here? She says yeah go ahead. With an attitude. Burger had no ketchup or mayo. Only mustard. She says well this sandwich doesn't come with mayo and ketchup. Sandwich wasn't cut. And I didn't receive my fries. She went back in to get my fries. She at first said that I didn't ask for my sandwich to be cut In Half and I didn't ask for fries. She handed me the fries then says it seems like you like to complain. No I don't, it just seems that y'all can't get the order right. She walks away shaking her head like I'm the one that did something wrong. I told her I won't be coming back. She says that's fine have a nice day. My take on this is, they won't continue on getting orders wrong if the GM also wore a headset. Now I'm wondering if the cook does.

Order takers keep asking stupid questions. I think i know how to place an order. I'm sure they are trained that way. Won't return

I have been back twice and the tacos were hot and fresh, service was really good too.

I got the medium combo and paid over $11.00 for it.. never again! This is a joke of a burger for the price you pay. The size of the burger is for a child. Not to mention, the Swiss cheese tasted nasty! My fries had pieces of plastic paper, as if they were playing with a plastic bag around the area and dropped some. Most drinks were out for some reason and when I got what they had available, the soda tasted nasty.. it didn't taste like sprite but carbonation water... I don't recommend coming going to Jack for any burger or at all. Just drive down the street for other options.

Horrible fckng customer service, took 40 minutes for the cashier to come out the restroom and take my order. They don't have anything available and they look disgusting, don't ever come here if you don't wanna get a disease

JITB is a decent fast-food burger place. Plenty of options for the non-discriminating diner. 3-stars because that's the most any fast food chain can possibly get. It's fast. It's food. What more do you want? The fountain drinks are the new cassette style millions-of-possibilities that no one actually uses more than once. Hence your favorite drink tastes a bit off from a more traditional style syrup option. JITB chicken and beef burgers are good step above the tasteless cardboard versions you get from McDonald's, but not likely much more nutritious. They're curly fries are a must. Their desserts are not very good -- likely due to all the preservatives. For fast food, JITB is definitely a better option that other fast food restaurants. Still, only an option if you don't have the time to sit down in a more traditional restaurant. Really, considering the price to quality there's no point going here. You'll pay the same price going to Chuy's and get an amazing meal too. So don't bother, just go to Chuy's (again, unless you just don't have the time).

My goodness, this JIB is a major, disgusting dump. It smells so bad when you walk in and when you get to the bathroom it literally smells like sewage. My family loves Jack and always has but this one is just plain foul. Not to mention the workers are rude and impatient. The stupid touch screen soda machine is typically always broken or out of everything and when you ask the employees to fill or refill your drink, you'd think you just stole their souls. They literally pace back and forth and stare at us while speaking to each other. They do not ever come out and check the lids, straws, or napkins, or clean that area, nor do they clean the lobby or wipe down tables. I hate this location with a passion but unfortunately it's the only one near us. If the Jack headquarters cared one ounce for their customers they'd do some serious work at this location.

The Hispanic dude with tattoos that works at the drive thru is a chump. I guess he doesn't like his job because when I tried to make 2 orders which I did the night before he said one order per car when i asked why he said because it gets busy therefore I had to go around twice which took longer. They will do anything they can to get cars to leave whether it's say they don't have something or have you wait at the intercom for 10 minutes while no one's in front to get cars behind to want to leave. I used to get a shake every night and all of a sudden "we dont have shakes" and when I asked if the machine was broken he completely ignored my question. Unprofessional but what do u expect from a fast food place.

Decent fast food. People are usually very nice in the drive thru and I've never tried their burgers but the tacos (although not better than Taco Bell) and teriyaki chicken is usually my go to for a late night snack. And their ice cream is the bomb! Kinda like a frosty and you get a cherry :)

I got food poisoning from your tacos this past weekend..Never going back ... something was not right ..either meat was spoiled or lettuce was bad ..

Driest burger ever. Ordered chicken strips too and got zero sauce. Very disappointed. Do better ! I won't be going back to this location.

Dog water. Only people in the drive though. Waited 20 minutes just to go inside and get told the fryer broke which I doubt your employee was just to high to do his job which was extremely obvious.

Tacos never disappoint! Drive through in about 5 minutes and a very friendly cashier!

Almost my entire order was wrong. None of the burgers had any condiments, and the curly fries were just old leftover bits.

Just note they say 24/7 but if you go from 12 P.M.-4 A.M. they will say they are closed... some say it's to "reset there system" but that doesn't take 4 hours respectfully... also half of the catch an attitude when you ask how long it will be.... Got my order wrong multiple times or sometimes they will run out of one set of fries and instead of making more they will just finish it off with the other kind of fry... honestly I live in the area and it's to the point every time I go I'm disappointed so I just drive the extra 3 min to go to watabuger.... Just save your money and the disappointment 7404 McNeil Dr Austin, TX 78729 United States here's watabuger addy lol

It appears that if you aren't going through the drive through this late at night, then you really don't matter. I was craving a sourdough jack so I decided to stop in and realized there was nobody inside dining so it would be quick to get some food. NOT AT ALL!! Cars were lined up until the drive through about 8 cars deep and maybe that's because that is where they actually serve the customers. Nothing against Jack in the Box as a whole but at this location, this is a bit ridiculous. There wasn't even anyone at the front counter but you could hear someone taking orders at the drive through. Not something I'd ever expect from JITB but I'll have second doubts coming to this location ever again.

Visited this location twice. The food is good. Location is clean. The staff is awesome. I would like to mention the name "Daniella". She is was a very sweet, talkative, enthusiastic and lovely girl. My kids took some time in deciding what they wanted, but she was giving them options and took order from them. Then we accidentally dropped the drink which she cleaned while joking with kids and making them comfortable. She certainly deserves more than 5 stars.

I'll be cliche and say I'd love to give zero stars for this Jack in the Box location. I feel as though I've never had that many issues with this location but today was pretty bad. We used the app and placed an order and half of it was wrong from the get go. They completely forgot two tacos, nacho tiny tacos and a hash brown for our meal. When I told the person working there, an older Mexican woman who is very hard to understand, gave me an attitude and told me it's in there. I fought her and told her it is not and I was sassed to go to the front and wait for the correct tiny tacos. She comes out and gives me the same regular tiny tacos. And then proceeds to try to sass me some more but I have no idea what she even said. Worst service. Don't go to this location in Austin if you don't have to unless you'd like to be told you're wrong about your order.

While I understand the Whataburger concept of making food to order, this is not how Jack In the Crack has ever operated before right now, thus I don't understand the making-your-customers-age-angrily approach they've recently taken. I get that tomorrow's a holiday, but I shouldn't have to waste thirty whole minutes in a drive-thru lane. Even Whataburger, with their supposed freshly-made-food practices, doesn't ever make me wait this fucking long, and they make me wait a while. It's not FAST FOOD if I'm not home until a half hour later, guys. Get your shitty food together sooner so I can eat it and throw it up sooner rather than later!

Drive thru is a little slow but that's ok i was not in a hurry. I ordered Bacon and Swiss Buttery Jack sandwich meal with curly fries and they're pretty good.

This had to be the slowest Jack in the box that I ever been at. The food was ok and the greeter was friendly.

Satisfied muh hunnys chicken craving, not preggo, hopefully, you know how it is ;), chicken was superb, amazing chicken nuggets, 5 stars. Lettuce was extra crispy and shit.

erica rivera 6 reviews 2 days ago NEW The person that I delt with was very rude and inpatient. I have delt with her for the second time. This time I will not be going to this Jack n the box. SAD Beware of Leslie. 1 Jack in the Box (Owner) 3 hours ago Hi Erica, we're disappointed to hear about your experience. You should always expect service with a smile. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally Lol! Thier reply was not exeptabable. I went on thier website like they said. There was no way to contact them in that way. I am never going there again. Beware

Please do yourself a favor and visit another location. This place just cannot get it right. Last time I ordered Curley fries and a coke. I got regular fries and a tea. Switched it out and they still got it wrong and gave me the Incorrect fries again. Today I went and got an ultimate bacon cheeseburger, which is clearly double meat. And this is what I got for $10 one patty and about 10 fries.

I would give no stars if I could. Drive thru never gets order right, kitchen staff is not properly trained. Managers are not properly trained. Best egg rolls around but beware of ordering as anything new, staff cant figure out how to properly execute new menu items. Customer must accept inadequacies. Told by manager ",that is just how it is" when I have gotten item prepared properly at other stores. I will avoid this one from now on

A delightful experience! Jose, the manager greeted me and took my order. I don't eat meat so I always have a unique request. He was kind, prompt, and accommodating. My order was fresh, fast, and exact. So often these days people in the service industry don't take the time to properly service people! Not the case here. Well done, Jack in the Box. Additionally, the restaurant was clean and inviting. The background music was a nice compliment to the ambience and not overpowering or inappropriate. I will visit again! -M-

This place gives Jack in the box a bad name, every time I've gone to the drive thru it take an absurd amount of time, and the order is usually cold and wrong. Tonight was the last straw for me, waiting in line and people get out of their car and start hitting each other. Fighting!! I'm mean really ?

This place is a hit or miss. I love Jack, the regular tacos used to be my favorite, but lately it's always stale and cold. All other orders are freshly made. I'd give it 5 stars if the regular size tacos were fresh.

I just orders some tacos and fries, the tacos were only lettuce and fries were far from fresh.....

The food is fresh and cooked to order. Very unusual for a "fast food" place. We enjoyed our Ranch Fried Chicken sandwiches, and the employees are very nice and efficient. I can't say how surprised we were to get such good food. We will be coming back again and again.

Drive-thru employee was pleasant, but the overall quality of the food was poor. Everything we ordered was soggy and tasted like it had been left out! I really don't go into Jack In the Box with high hopes, but this was just outright unpleasant.

They don't seem to understand that the Hash Browns price is for 2 hash browns, not 1 hash brown. They even have an add-on option for another hash brown that costs almost half as much. Everything else about this place is ordinary and not worth really talking about.

I have been to this Jack in the Box about four times. The first visit was fine, the second visit I was told the fryer was down and could not make taco's. ): The third visit ok again and then the latest time just last Saturday. I was greeted in the drive through with hi welcome to Jack in the box I am sorry we are closed. No one showed up for work tonight so I am the only person in the building. I realize this was late but the store is open 24 hours. Please staff better and be better prepared when my crowd is near and we have had some drinks we are wanting Jack in the Box taco's.

Bad experience. Me and my boyfriend just went today for a late night meal. He got the blt double for $6 and I mean, the food was cold as a stick. Went to the window and a black guy asked us what did you ordered? Like come on did you heard me on the speaker? End up giving my bf cold fries and a cold burger and the service was slow and it wasn't even busy. But hey, the guy forgot that he had have gave him a drink so he gave us another free drink so, I guess I reward them with a one star instead of none like I was going to be in the beginning.

so it says you are open 24hours... IM ALREADY IN LINE IN THE DRIVE THROUGH (1:30AM) and i have been waiting in line for 10 minutes and one of the employees put a sign up within 7 minutes of me waiting in line, and when i get to the speaker all of a sudden youre closed?! at least let whoever is in line BY THE TIME YOU PUT THE SIGN UP order. MAKE IT MAKE SENSE

The service here was quick and the lady was very polite and sweet to me. I really enjoyed my food and I totally love the new tiny tacos hopefully they keep them because 25 for $5 is great. I would definitely recommend coming here despite any bad reviews just give them a try... find out for yourself :)