David
Google
I experienced a significant breakdown in customer experience and brand integrity at this location. A fundamental operational failure resulted in a 15-minute service delay, which directly impacted my schedule, despite a complete lack of foot traffic. A key customer amenity—the restroom—was denied to me as a paying customer. Furthermore, the deliberate decision to cover all outlets created a hostile environment, culminating in staff threatening to call law enforcement and demanding my departure. This entire customer engagement appears to be rooted in discriminatory practices, as the hostility was based solely on my appearance.