Jack in the Box

They are getting there. The move of JitB back into illinos is nice to see. It is however hitting supply chain hiccups and new service getting-up-to speed. I stopped in for my childhood favorite Tacos. They had none. Ok, there was a sign the warehouse was out all around. Not this restarants fault, that was corporate. So I asked to try the new egg rolls. They were out. Ok. How about the mini-tacos? That they had. So tried them and a side of curly fries. It was OK, but corporate should of known better than to not plan enough for the fan favorite Tacos. Place looked new and clean enough. So will try again in time to see about the Tacos and adjust rating.

I've wanted to try this new Jack in the Box. Thought I'd wait a couple of months to make sure they're up and running. Sad to say my experience on this Saturday afternoon was not up to my expectations. Fast food it's NOT! Ordered from kiosk. Receipt presented was blank. Waited and waited. Spoke to others waiting. To their experience the long wait is normal. Asked the young woman behind the counter about my order after watching a person who came in after me get their order before me. Received an apology that my order was coming up next (after a 20+ minute wait). Ordered 2 tacos and a southwest chicken salad combo. The salad combo comes with fries which is weird! The tacos were filled mostly with shredded lettuce... salad looked awful but was okay. Fries were not hot. No ice in the drink dispenser. Seems like nobody is managing this place. Lots of workers busy behind the counter but to no benefit of the steady flow of customers as I sit writing this review. Sad for the entity that put resources into this place because it is crashing and burning. Unless something changes dramatically this place won't be her much longer.

Long time Jack fan, but for this one being a few weeks old I expected much more for a welcome back to Il. Didn't see Jack anywhere 😔 40min. wait for 8 tacos and 1 fry, not hot, not enough meat inside, many people upset waiting on orders. Seemed the employees never worked in fast food restaurants before. (?) There wasn't any manners of welcome, enjoy your meal, a small drink or fry on us, sorry for the wait. We were happy to hear they were coming back to Chicago so we will give it another try and see if any improvement in a few weeks. (Wish they still had the Monster tacos!!)

You can see it is definitely going through some growing pains. The staff is doing their best & you can see it on their faces if you’re inside vs in the drive thru. Please remember to be patient and kind to all customer service employees, they’re doing their best and usually do jobs the rest of us think less of. My first experience was in drive thru late one night and it took 45 minutes for a meal for 2 people. It was still great when we got home. You could tell there were only 2 people inside that night, and they did a great job. Today I ate inside and the staff was doing a great job and turnover for orders. Some important notes I hope they look at more would be cleanliness of the inside (tables, floors, fountain drink station) and maybe playing music inside? Very small notes all things considered.

JITB just moved in to the neighborhood, not sure how long and decided to go. Haven’t been to one since I was a little kid. Figured I’d try it. I get there and it’s a mad house. Drive thru wrapped around the building so decided to park and go in. The entire space seems way too small. Go in and there’s trash everywhere. The inside was also really small and super crowded. Ordered on the kiosk just a simple grilled ckn on sourdough and large fries then waited and waited. Took 8 min for it. Get home and fries were only half full, couldn’t see any fries over the lower lip. Opened the ckn sandwich and it was on just a basic bun, not the sourdough. Food was just avg. Overall have zero interest in going back. To top it all off, due to how small the parking lot is and how busy the drive thru was it was difficult to back out of my parking space.

This food was absolutely disgusting. The worst I’ve ever had first I asked for a sandwich with Light Mayo and you could see not light at all then they remake me a sandwich. I take it home and drive 20 minutes and it is so hard. I cannot even bite into it, It seems like it’s days old and they re-cooked it and put in a bun.. I’ve never been to Jack-in-the-Box and I’m probably never will go after this experience. Absolutely disgusting If I can give it a zero, I would

This location is still really new. I can tell the employees were swamped with drive thru orders. There were some mistakes in our order that really flopped our experience. Kitchen seemed busy so I don’t blame them LOL. Manager was doing all she can, I really appreciate it! On to the mistake: we ordered 2 bacon ultimate cheeseburger meals. Each burger is supposed to have 3 slices of cheese, 2 American, 1 Swiss style. One of the burgers only had 1 slice of cheese (American), and the other one only had 2 (American). Both were also missing some of the condiments, so it was a bland burger with more than half the cheese missing. Because it was missing some many components, it just wasn’t very enjoyable. I’ll still be coming back in the future, and will definitely update this review once they’re more settled!! Everyone was working hard so it’s not their fault. Just wanted to leave this review for feedback purposes!

We’ve tried this location a few times. The food was always cold by the time we got it. Wait times were always long only to be missing items. The front staff seems like they’re more focused on their conversations than in helping customers (or checking order accuracy). McD and Culver’s are just up the road for either faster service or better food. Maybe this location will get there eventually, but they’re still a long ways off.

Well let's look at your business here in Carol Stream. I reviewed your team lead positions were being interviewed locally but the staffing positions were bring interviewed in Chicago near Midway airport. I really don't understand the logistics behind that decision being that 2 local locations are here in Carol Stream and Naperville and you would probably retain employees that work closer to home. The last time I remotely remember a Jack in the box was in Oak lawn Illinois about 102nd and Cicero Avenue.