Jack in the Box

This location is on the rough side with lots of homeless people gathered outside. The service is good. I know the large cup I was provided is smaller than the cup I recieve by SDSU jack in the box. The food was pretty good.

Much better than the last time I went (I made the mistake of trying a chocolate shake at lunch then)! Very busy, but being efficiently handled. The breakfast food is always good (my go-to is the #25 Ultimate breakfast sandwich combo), and they were just busy enough the wait was short and the food hot. The breakfast staff ALSO always gets my order right. The atmosphere can be a bit iffy, since this location is at a very busy trolley stop, but today there were not many concerns, and folks were mostly respectful, when not outright helpful and friendly.

Maps assumes I've visited Jack in the Box because I live relatively close to it, and pass by it multiple times each day. I don't know of a way to make it stop suggesting that I review it so maybe leaving a review will make it stop. I will be using my knowledge of their menu and the experience I had at the last one I actually had the pleasure of eating at. **Upon further consideration kce decided to give 4/5 stars on the off chance that this is the best location in the history of the company. And let's face it. There's no Jack in the box with an average rating of 5 stars. While I do not eat fast food (besides independently owned Taco Shops in San Diego only) I do not disparage those who do, and would tell them to eat whatever you want. At least you're eating. That being said. I think there's a brief window of time between the food being prepared and packaged up to serve to a customer of about 4-5 minutes for most of the items on their menu. Which is why they throw away food that has sat under the heat lamps for more than 4-5 minutes if they are following their states safe food handing policies. So you essentially have, under the most optimum circumstances, about 4-5 minutes to eat whatever it is they give you before the company that makes and sells it considers the food trash. I could go on and on with statistics that will probably only bore most people. Or I could tell one of many horror stories about things i have seen, smelled, or tasted personally but that would probably be breaking some sort of law meant to protect corporations reputations. Or I could just say "do what you want as long as it doesn't hurt anyone." So try to refrain from serving it to anyone else unless they're consenting adults. This includes children and pets who don't know any better.

Staff here are unprofessional, they greeted me and my friend with a negative attitude and body language. We ordered a large chocolate shake and regular strawberry shake. The shakes were not mixed well and they were vanilla with all the strawberry sauce at the bottom and no cherries on top. This is besides the location. Very bad experience. No recommendation.

Food is great, service is ok. However, the local Unhoused population has taken over the area. Please do not Judge this spot due to that soul purpose. Perfect location.

Subject: Complaint Regarding Incorrect Order, Overcharge, and Poor Customer Service Dear Jack in the Box Customer Service, I am writing to express my disappointment and frustration with a recent experience at one of your locations. Our order was mishandled in multiple ways, and the customer service we received was unacceptable. First, we were overcharged for milkshakes that were no longer available. Instead of being refunded the difference, no effort was made to correct the billing issue. This alone was frustrating, but unfortunately, it wasn’t the only problem. We ordered chicken sandwiches with no lettuce only, but the sandwiches were served completely plain—missing all the other toppings, including mayo and any standard condiments. This was not what we requested. Additionally, we paid extra for extra ranch and hot sauce, which were not included in the order. When we returned to request them, we were rudely informed that the location didn’t even have any available. At no point during the order process were we told this in advance. The overall customer service was very unprofessional and dismissive. Rather than attempting to correct the issues or offer any apology, the staff were rude and unhelpful. This experience did not meet the standards we expect from Jack in the Box. I hope that you will take this feedback seriously and address these issues with the location in question. I would appreciate a response and resolution, including a refund for the missing items and incorrect charges.

I recently visited Balboa Park and briefly stopped by Jack in the Box to purchase bottled water. The experience was unsettling, as I encountered individuals in the surrounding area who appeared to be in a state of distress. Upon entering the store, I was struck by the strong odor of cigar smoke and observed two individuals smoking inside. Additionally, I noticed homeless individuals occupying the seating area, apparently resting. I promptly returned to my vehicle, only to witness a young woman adjacent to the parking lot engaging in substance abuse. This needs to have police visibility in this area. Scariest day of my life!

The food was good, but the place.. 🥴 I had the munchies meal (2 tacos, 1 chicken sandwich and curly fríe for $13) Too dirty and a lot of homeless was in there