Jessica G.
Yelp
I really wish I didn't have to add ONE star for my highly dissatisfied review.
I had high hopes for Jaguar Paw because I love supporting smaller businesses, but unfortunately, our visit turned into a frustrating and disappointing experience.
We arrived early just after 5pm, without reservations, and were okay with waiting for a table. The host told us it would take 45 minutes to an hour, so we left our name on the waitlist and went next door to enjoy a drink while we waited. All seemed fine at first, but things quickly went downhill from there.
An hour and a half later, I returned to check on our status, only to be told there was still another party ahead of us, and that walk-ins were limited due to reservations. Fine, I understand that. What I didn't understand was the lack of transparency. The host suggested we wait further, I asked if there was a time limit for how long a table can be occupied he said there wasn't, but that most people only came in for drinks and stayed for about an hour. This gave me some hope that we might still be able to enjoy a drink there after dinner.
But here's where the communication failed. Instead of being upfront and letting us know that it was likely we wouldn't get a table that night due to the heavy reservation load, they just kept us hanging with no real updates. If the host had just said, "Sorry, it's reservations only tonight, and it doesn't look like there's a chance for walk-ins," I would've understood and returned another time. Instead, we continued to wait, hoping for the best.
By 8:15pm, we decided to walk down the street to a charming Italian restaurant, where we were seated immediately. Fortunately, we were able to enjoy a delicious meal, excellent wine, and a truly memorable evening. Thanks to the Italian restaurant for saving the night.
At 9:15pm, more than 3.5 hours after we first put our name down, I received a text saying we had been removed from the waitlist. I couldn't believe it. After all that time spent waiting, 3 hours and 45 minutes, they didn't even have the courtesy to let us know we were no longer in the running for a table or prompted them to remove us from waitlist.
This could have been a great experience, but it was overshadowed by poor communication and inadequate customer service. I get that reservations are important, but if walk-ins are unlikely to get in, that should be communicated clearly upfront. Also, they should stress "reservations only" or set a time limit on tables as other successful restaurants/bars have.
Unfortunately, we won't be returning, and I'd advise anyone without a reservation to look elsewhere unless you're prepared to wait indefinitely and be disappointed.