Cinda H.
Yelp
I've been to the Jail House Restaurant many times, but this time had a horrible experience. It's as though everything that could go wrong, did. We arrived at 7:30, a little late for me to have dinner. We were given glasses of water that the hostess had her dirty fingers in and around the rim. The waitress didn't come to take our order for 15 minutes. She informed us that they were out of bread (one of the things they are known for) and there was no soup (despite it being listed on the special board). I'm not really a salad person, so I was disappointed about the soup. We were more than ready to order, so my husband asked for a rack of ribs. Oops! She also forgot to tell us they are out of ribs. We asked her to come back in one minute so he could make another choice. She came back in 10. Our order went in at about 8:00. Our salads were delivered timely, and by that time, we were starving! After out salad plates were taken, we waited 30 minutes. I was about to go complain, when the waitress stopped by to tell us our food was just about ready. I asked what was taking so long. She said they were having a hard time adjusting from 35% capacity to 50% capacity. Are you kidding? What are they going to do when the have 100%? At 8:50, I went to the hostess and asked her to check on our meal. She disappeared into the kitchen. The waitress came out and apologized again. She finally brought our food at 9:00. My medium rare filet was just barely rare, the baked potato was burned, but the vegetables were tasty. We didn't get out of there until 10:00. There was no adjustment on the bill for the lack of bread, the absence of soup, or the fact that it took 90 minutes to get our dinner. At any good restaurant, if they have a particularly bad night, I've been offered a coupon, a discount, or maybe a free dessert. Not here. There was zilch, nada, absolutely no consideration for the poor service and experience. I hope this is a one-time deal and Jail House will go back to being a great steak house. If not, I guess I'll have to cross this one off my list.