Mimzy F.
Yelp
I am so annoyed that this was such a bad experience, because I've been to another Jajaja and the food was so good that I wanted to bring another non vegan friend to showcase how good their food is and how authentic it feels despite the whole menu being vegan.
The service was abysmal. Like i just don't know how to justify it. I work in hospitality and want to always give the benefit of the doubt, but this was beyond that.
To give an example, we ordered the nachos and a burrito. To be clear, I placed the order for the nachos and said "I'm getting the nachos" and my friend said "I'm getting XYZ burrito."
My nachos come, I dig in. They're pretty big. We had to ask 3 times for his burrito. First, "I can't check on that I'm not a waiter." (the host). Fine. Then, yeah let me check. Then again, "sorry, i just thought the nachos were your appetizer and the burrito was the entree." In what world, if one person orders an item and another the other, would you bring out the nachos almost 30 minutes before the burrito. Would it not be better to clarify if you want it at the same time if there's any doubt? And i would understand the need to clarify if 3 dishes were ordered, maybe with two apps and a main, because that's not as clear what might be for when. So 45 minutes later, as I'm done with my meal, my friend got his. Not cool.
Every time we had to get a waiter, that meant getting up to get someone. No one paid attention to us at all and would whiz by without so much as eye contact. I likely won't come back.