Apples S.
Yelp
Right after Super Bowl (at the amazing The Deck - one of my go-to joints) a friend and I decided to check out a new place. We randomly selected Jake's.
Pull up, parking is free and available, but it might be challenging during a big event...space is limited.
Go in and there is plenty of seating and a nice vibe. It was very few people in the building. Less than 15 folks. We sat at the bar. Mind you, there were 3-4 people sitting at the bar upon our arrival.
1st, the Asian bartender (AB), greeted us promptly and asked if we wanted a drink. We said no ty and held small talk asking questions about the establishment, the kitchen, if they have dj/music, typical crowd environment, and so forth. AB walks off to services another customer. Cool.
My friend and I are sitting there having chit-chat. Mark (older white gentleman) walks over and ask had we been helped and we said "yes, AB greeted and checked on us." Cool.
By this time, 3 men came and sat to my left. The bar had (three) visibly empty seats and the rest of the establishment is practically empty. NOW it might be 20 people in the building.
About 15 minutes later, Mark stops by and ask if we were going to have anything to drink or were we just going to chill. We quickly responded, "oh no, we're just going to chill but thank you for asking!"
We're stoked and impressed by the customer service at this point! Saying to one another that they are really nice and we'll have to come back to eat and drink...bring our people. Spend money!!
15-20 minutes later, Mark walks up to us and in the most nastiest tone, attitude, very hostile and upset manner says, "you're not ordering anything and YOU NEED TO LEAVE!" (And this is word for word)
We are stunned bc it literally took us by surprise!! I immediately started making statements and asking questions matching his energy about the house rules.
See dialogue, *Mark's (or staff) replies:
We didn't know that was a rule or required for us to order or we have to leave.
*Well you're not ordering anything, so you need to leave
Is this something you do at your bar bc I've been a lot of places, to a lot of bars and never heard of such a thing. Ever!
*The cameras are on and watching. You need to order something or get up
Are you the manager or owner?
*Yes, I am right now
You need to watch how you talk to people!
*I was nice and have been patient by letting y'all sit there without ordering. It's a bar. Buy drinks OR MOVE FROM THE BAR
(he originally told us TO LEAVE)
Ooooohhhh, ok. Got it. I understand what you're trying to convey, but that's not what you said to us the first two times you checked on us/your last statement either or else we would have gladly moved to a table. Now, it's a matter of how you came over here and spoke to us
*You need to just get up from the bar
-at this moment, we could have moved, but y'all he was so nasty to me, I just couldn't let it go!! -
I can and will just sit here at the bar and still not order anything at all just because of the way you're talking to us. It's practically empty in here. I could even understand this moment more if the bar actually had more customers.
*I'll call the cops
Call'em!!!!!
*He doesn't call, but instead says there are people coming in who want to sit down
(It's literally no one coming in or waiting to sit down. Please see the pictures)
*AB then jumps in and says who even comes to a bar and not order anything?
We do. Would it be better if we order a glass of water and then just sit here?
*Mark saying stuff, steadily being rude, nasty
Me annoyed and start saying 'yo momma' rebuttals (childish and petty, I know )
------
At this point, my friend wants to leave to deescalate the situation. She was right. I honestly don't know what would make Mark go from right to left so quickly without incident other than, we're black and he felt it was okay to speak to us in such a manner. A simple, "hey. if you're not going to order drinks, please move to a table."
Upon us standing outside to figure out another place (Sam's Boat was great), KB comes OUTSIDE to take pictures of us after the situation is dead! So I followed him inside and took video of him and Mark so there would be no mistake of who I'm referring to at Jake's. **I still have the video. I'm unable to load it at this time; maybe it's too long?
I should have read the reviews, as it seems to be common and acceptable for the staff to talk to/handle customers in such a negative manner!
Update - The staff finds it funny to be rude to guest. Hence the reason why all low rating reviews regarding service have funny responses and nice nasty comments they are trying to send. They big mad, annoyed now!
I'm unbothered by non-factors.