JAM Hotel Brussels

A wonderful hotel! Arty, quirky place, with lots of colours and great decor. Staff pleasant, helpful and friendly! Rooms lovely- clean tidy and well maintained. Nothing broken or dirty at all. Our kids loved this place- particularly the rooftop pool which was awesome! Lovely rooftop bar too, with great views over the city. Lovely ambience- great music in the bar and in reception, and the whole place smells nice ( genuinely, it was lovely) . We all loved going here and would love to come back again! Thanks so much ❤️

We stayed here as a family of four from the uk in August. It was a wonderful hotel and the staff on arrival were so friendly and accommodating. |The hotel is in a lovely area close to good transport links which enabled us to visit many attractions by tram / metro and on foot. The hotel itself is clean and welcoming, and the rooms have a wonderful aesthetic, which are spacious and comfortable, made with sustainable materials. The whole feel of the hotel has a warm and relaxed feel to it. The lovely pool certainly cooled us down on a hot day. The bar on the rooftop terrace is also great with great views of Brussels and we enjoyed many drinks and filling bar snacks here. Again the staff at Bar Perche were so welcoming and friendly . The breakfast was also tasty and plentiful! We were able to check out later at 3pm as our euro star train wasn’t until 5.30 (at a charge of 25 euros ) which was very reasonable . Overall a wonderful and memorable stay and we would love to revisit one day, I would highly recommend staying here. Happy memories! Thank you Jam hotel !

This hotel was exceptional on the outside but the rooms were a let down. Mattress quality was sub-par and incredibly uncomfortable. Like a thick piece of cardboard. A sleep to forget was mentioned amongst us. Lovely views and fantastic location but please upgrade the mattresses. Check out the rooftop bar and pool.

Perhaps this may not be a family or kids friendly place to stay in our experience . Good location, plenty of paid street parking around . Rooms are interestingly decorated. We stayed and a family room and it was bit smaller in size than we expected but we found good cleanliness around. Front office staff were little less cooperative which was a down side ! Lifts are very narrow and limited so safety wise it can be difficult if you have kids or wheelchairs or a buggy ! Lovely restaurant and a bar downstairs but they close bit too early . Overall reasonably ok place to stay for a couple .

Jam hotel was by far one of the best places I’ve stayed in. The rooms were clean and comfortable, great rooftop bar and pool with a nice looking restaurant too. The entire atmosphere was well curated and was perfect for a weekend away with a friend.

Room (double) is cosy and pretty spacious. Each rooms has coffee machine, tv, tea and hairdryer. In bathroom - a shower gel and towels. Unfortunately- there are no small fridges. Room has air conditioning and windows that opens. Some rooms have Brussels’ view, some - parking and other building. Bed is comfortable and large.

It was a nice play to stay! We liked our stay at our one night here. The room and bathroom were really clean and neat and it was also quiet at night. The hotel is about a mile away from the city center area. We ate at the restaurant downstairs, Kaiju, Japanese inspired. The food was great, had some shareable dishes and dishes just for yourself. You need a reservation for the rooftop bar all the way at the top which was a bit of bummer because we didn't know. But you can go to the pool bar which is also along the roof. Both still a nice small view of the city lights. Also highly recommend visiting the new bar across the street, Esencia Cocktail Bar! Oscar the owner is very passionate about his bar and serves up some of the best cocktails we've ever had. Overall a good place to stay!

Wonderful choice for our vacation: a very fair price to get a good location in a high-class area, with tram and parking lot right in front, big window view to the street, rooftop bar and small swimming pool, Japanese-style sauna in the basement, friendly and helpful staffs, quiet rooms with good airco. The hotel is designed in industrial style, nothing speaks luxury but more friendly, easy-going and practical. Extra point for the free juice at the front desk and for being dog-friendly

It's a local spot and I love the entire area of tourist in the center and I feel happy I spent my last day in Belgium here ! Sunset was amazing , decor was warm and inviting and the drinks were tasty

A lovely trendy hotel close to Avenue Louise. Goog restaurant on ground floor and small bar on the roof with a beautiful view on Brussels.

The interior design is just amazing & the location is perfect! If you want to live an experience, it's the place to be with a pool and a rooftop... what else!

I booked the hotel for 3 days midweek for a visit from the parents. They and I were not disappointed. The room was perfectly designed, and very comfortable. The restaurant was always busy and has a great atmosphere, which is enhanced by the friendly and very accommodating staff. The manager suggested we try the dish of the day which was just delicious. We will be back.

This place was ok. I wanted a cool place to stay when we went to Brussels for a concert. The rooms were clean and the beds were super comfy. The location was excellent, close to public transportation and cool restaurants. The hotel had a movie being filmed in it so it made moving around difficult. The breakfast, was ok. For the price, I would expect more. I would stay here but not do breakfast. If you want a parking spot it's 15€ per night.

One of the worst hotel experiences I've had in a while. In a nutshell: Booked a room there, wasn't accommodated for questionable reasons but instead moved to an unacceptable alternative, didn't get reimbursed. So upon arrival on a recent Saturday for a 2-night-stay we were told by the front desk manager that because of some "huge electricity problem" issue the entire 5th and 6th floor would be unuseable, and since the hotel was fully booked he couldn't accomodate us. He said he would rebook us for the "Le Berger" which would be a hotel in the "same category". He assured us this would actually be great because the rooms there would be larger than at the Jam. This wasn't quite our plan, but we agreed. Also a friend of ours stayed at the Jam, and we looked at her room which looked great, so we thought we'd definitely have a nice room at the Berger, as well. But we were shocked when we checked into the Berger. The room they gave us was tiny, the entire hotel has a very old and stuffy feel to it and is pretty smelly, too. So it really was the opposite of what we wanted to book when we decided to stay at the Jam with its modern and funky feel. We were dreading the idea of staying there just for a single night, so our friend at the Jam offered to let us stay with her, so we wouldn't have to stay at the Berger. We went back to the Jam and told the front desk manager we thought the Berger was unacceptable and we would stay with our friend. He apologized and said he would make sure we got our own room at the Jam on Sunday. So Sunday morning we went to the front desk to make sure we have our own room that night, but also to ask the front desk manager for a refund for Saturday night, because we obviously didn't use our booking as we stayed in our friend's room. As opposed to the manager the night before, she was not apologetic at all, but starting arguing with us. She said we had no reason to complain, because a) we were rebooked at the Berger and b) we ended up staying at the Jam, anyway. She didn't seem to care that we found the Berger completely inadequate compared to what we originally had booked. Or that it is quite a difference to have your own room and privacy versus staying in the extra bed of a room with somebody else. She also said she wasn't authorized to give us a refund because we would have to contact an email-address for that. So we sent an email, and after about ten days an account manager replied with pretty much the same thing the front desk manager had said. He refused to refund us one night and argued they found a "solution" by rebooking us into the "same category"-Berger. Whatever he means by "same category", this is complete nonsense. We actually compared prices for the Berger and the Jam for several dates, and the Berger was quite a bit cheaper in many cases. But they insisted on charging us the Jam-rate anyway. Laughably, the account manager, while refusing a refund, offered us free breakfasts for our next stay as a "commercial gesture" (as if we would ever stay there again). None of this was our fault. We would have been happy to pay for 2 nights at the Jam, if we would have stayed in our own room for 2 nights as we had planned and booked. Also, we seriously question if this technical problem really existed. We walked up to the supposedly ususeable floors on Sunday morning and saw hotel guests and staff there which made us suspect this might have been just an overbooking situation. So we've come to know the Jam as a shady business with a lousy understanding of hospitality. I would never go there again.

The room was okay, but everything els was closed except for the roof bar. The staff didn't even know if the wellness was open so we had to check it ourself. We will sadly not come back to this hotel.

Great concept of hotel. Rooms are nice however, the noise from ongoing constructions is horrible. Rooms are not sound proof and you can hear other hotel guests very clearly. Otherwise 5 stars for design, and that amazing game room in the basement! Restaurant is nice and breakfast options very broad and all fresh! Recommended.

In Jam hotel in dorm I was stung by bedbugs (in almost 100 places on head and arms), but beware, it can be the problem in another rooms as well. The staff knows this problem (earlier guests complained), but still they are placing guests in this room. Horrible experience from the hotel made stay in Brussels very unpleasent. After back home and visit to doctor who identified the places of bites I have written to hotel with complains. After 2 weeks manager offered to refund 26EUR, when I have paid 109EUR. After my message with data to transfer money they have silenced and not refunded my stay even in this partial amount.

The food in the restaurant here is unfortunately under all critic. Pasta boiled less than al dente, some tomato slices in different sized cubes and pepper.. very disappointed. The other guests at my table were as disappointed with theirs. Tasteless and very overpriced.