Ko'Laya A'maiya
Google
I'm a regular here, and I prefer my smoothies from Jamba Juice over any other smoothie place here in town. Their smoothies are smooth in taste and well blended. Not to mention flavorful. I love the mang-a-go-go, and it is one of my favorite smoothies from here. The service is okay. There are some teens or younger employees, should I say, who just give surface level customer service. They just take your payment, hand you your order, and that's about it. I hadn't been in a few months and decided to go for a smoothie only to find out that they were now selling Auntie Anne's pretzels! I was so excited because I love Auntie Anne's but could only get it if I went to the mall, which wasn't very often. I don't usually get food from Jamba because, in my opinion, their food isn't all that good. But I thought, if they're selling Auntie Anne's pretzels, which I've had several times, surely it would be worth buying. I was sadly mistaken. The past few times I've gone to get pretzel dogs, the bread has been thin and crunchy. Not at all like the ones from the mall, which are usually fluffy and delicious. It takes them 7-10 minutes to make an order, only for it to come out smelling and tasting horribly. Today, I decided to call and nicely let them know how unsatisfied I was. A young man answered the phone. First, I asked for a manager, and I was told by him that they did not have a manager. I wasn't surprised since it doesn't seem like any older adults work there. It seems like there are just a bunch of teens. Maybe some in their early 20's. Anyhow, after I explained to him the consistency and low quantity of the pretzels, he said that the pretzels were probably overcooked, which is why they tasted so bad, I guess? He explained why the pretzels didn't fill up the cup as well, but I wasn't too concerned with that as I was the quality. He didn't offer me anything to compensate for the 'overcooked' pretzel dogs I received. Nor did he try to. I didn't ask either. But common courteousy tells me that if a customer isn't satisfied with their order, especially if you acknowledged that something was overcooked, you'd think he would try to fix the problem. Or even take my information to leave for a manager if he didn't have that authority. I think he apologized, but that was it. I spent $14 for goodness sake. I threw the rest in the trash after forcing myself to eat a few. It wasn't worth it. My smoothie was good, though. I should've just got that. I'd rather get my pretzels from the mall than here. I'd advise anyone else to do so. At least you'll get your money's worth.