Chloe B.
Yelp
"Best restaurant at Torchlight Awards". What a waste. I've had the unfortunate experience of going here a few times. Each time i thought would be better than the last, but alas that was not the case.
The ambience is what one would expect in a typical mom & pop joint. Its fairly clean , not as packed as most chain restaurants. If you're expecting a congenial wait staff, keeping waiting. Most of them plaster a half smile when they greet you quickly slip back into blank masks as they perform menial tasks around the restaurant. I must say however, Adrian the host is a joy. I suspect that half the patronage in this place can be attributed to his entertaining nature.
Quite honestly, the food is below average. The goat stew is watery and really is more bones than meat. The rice is dry. The fish is bland (i mean everyone knows seafood has the best texture for seasoning!, salt is not enough people!) The Kenyan sausages taste funny. (Something tells me that they probably prepared incorrectly). The greens float in fat.Now I understand that this is an "authentic" African restaurant and as such one must embrace our ancestral leanings towards to artery clogging dishes . However one cannot deny the paradigm shift in our attitudes towards healthy eating. Yes, it's great to get a little of "taste of home" but surely, the greens could do with a little less oil. Aside from the Liberian stew, I don't see why anything else should be prepared with that much oil. I'm not the healthiest eater around by any means, but I know better than to swallow globs of oil for the sake of vegetable intake. And oh!, I would probably STAY AWAY from the chapattis, Someone I know got the runs the last time she had that. :-(
On my last trip, I encountered a foreign object in my food. Upon further examination, I determined that said object could not have come from my person. It had to have come from the kitchen, or mid-transport i.e got dropped in during the journey from the kitchen to my table, who knows? Needless to say ,I made my waitress aware of the situation , her response was just as expected, blasé.She then escalated it , as I foolishly waited for a better response. Not. They dared insinuate that I may introduced said object into my food, after all, they were running a clean shop back at the kitchen. After haggling back and forth briefly, I got 10% off my meal.
Here is the thing, I understand that they have a business to run but is 10% really the best they could do? My tip bridged the difference , so in essence, I still paid in full.) I actually would not have minded paying for my now abandoned meal in full, I just expected better customer courtesy.There are many other ways this could have been resolved. Starting with their attitude .Here's a hint " THE CUSTOMER IS ALWAYS RIGHT."
Bottom line, don't waste your time. There are better places out there.