Emily R.
Yelp
I recently visited this theater to see Harry Potter and the Cursed Child, and while the play itself was fantastic, my experience with the theater had both highlights and drawbacks.
The play was a spectacle! The effects were stunning, and the creativity on stage was incredible. The seating arrangement ensured that everyone had a good view of the performance, and the decor added a magical touch. The theater was well-maintained and clean, with nothing appearing run-down or out of place.
However, there were a few notable issues with the theater itself. First, the seats were incredibly small. At 5'0", I'm not a tall person, yet I felt completely cramped throughout the performance. No amount of shifting could alleviate the discomfort, and by the end of the night, my back was aching. While I understand that smaller seats allow for more patrons, it makes for an uncomfortable experience and could definitely benefit from an update.
Another issue was the intermission. The 20-minute break wasn't nearly enough time to get a drink or souvenir. I stood in line for the entire intermission, only to leave empty-handed as the line barely moved. There was just one person taking orders, which made the process painfully slow. For anyone wanting a souvenir, my advice is to grab it before the show starts, as they pack everything up after the performance ends, which felt inconvenient.
Getting into the theater was also chaotic. When the doors opened, it was a rush of people with no clear system. The lack of organization led to staff having to intervene and direct people back to the sidewalk to avoid spilling into the street. A more streamlined and organized process for entry would make a big difference.
Overall, I love the theater and will most likely have to come back if they have a show I want to see, but they really should make some improvements.