Steven Jin
Google
This place is confusing. Here’s why.
The atmosphere, or at least the setting, with the open kitchen and cleanliness, isn’t bad. But honestly, that’s about all this place has going for it.
I ordered three combos: the Deluxe Chicken Sandwich Combo, the Chicken Leg and Thigh Combo, and the Large J&G Popcorn Chicken Combo. I also ordered the chicken knee. All of that came to around $55, which is quite pricey. Strangely, none of these combos come with drinks, which is really odd for a fast-food spot.
When I went to pick up my order, the food was just sitting there on the counter with no one around. The staff seemed too busy to notice, let alone care. I had to check the number and grab it myself.
After about 10 minutes of eating, something felt off. First, none of the combos included drinks—I’m still not sure if that’s how it’s supposed to be. Second, the Deluxe Chicken Sandwich was missing. We double-checked the order several times, and it just wasn’t there.
So, I went to ask the server. After a few minutes of trying to explain the situation, the older lady seemed annoyed, almost angry. She grabbed a chicken sandwich from the back and tossed it at me. Not exactly the kind of service you expect.
Honestly, it’s a good thing they use kiosks for ordering, because if I had known how bad the service was, I probably would’ve left sooner.
As for the food, the taste wasn’t great. The curly fries, popcorn chicken, and chicken knee were all soggy. I mean, the food came straight out of the kitchen—how did it get soggy so fast? There was no crispiness to any of it, and most of the fried items had a strange sweetness to them, which was unexpected. Maybe that’s the flavor they’re aiming for, but sweet fried chicken? Okay...
The salad was decent. It tasted fresh, but there’s not much more to say about it. Surprisingly, the Deluxe Chicken Sandwich—when we finally got it—wasn’t bad. The flavor was good, but the chicken was just too soggy, like this place doesn’t know how to fry food properly.
Spending over $55 for three combos without drinks is steep. We even had to ask for a cup of water, and they only gave us one small cup for three people, reluctantly. It felt like they didn’t want to be bothered.
I’d never heard of this restaurant before. It seems like there are a lot of fast-food chains popping up in the U.S. from China, but I’ll be staying away from them. It feels like they come here without doing any research or marketing and expect to make a quick buck with subpar food and service. There’s a reason that, in the land of fast food, places like McDonald’s and Taco Bell still reign supreme—even though we know their food isn’t the best. At least they try. Unlike these new pop-up restaurants, which treat us like cash cows to be milked.
I will avoid this place and its brand until they make significant improvement.