Young Choi
Google
Date of Visit: 04/24/2025 – Around 6:30 PM
I rarely leave reviews, but my experience at this restaurant was deeply disappointing and needs to be addressed. While the food itself was average and service time reasonable, the issue began when it came time to pay.
When I asked for the check, the server initially brought over a handwritten slip on yellow paper with no itemized pricing, no taxes, and no transparency—just a vague summary of what we ordered. I requested a proper receipt showing detailed pricing, and when she returned with it, I noticed the listed price for a regular Sul Lung Tang was $16.55—despite the menu stating it was approximately $16.24.
I politely questioned the discrepancy, and the server’s response was completely unacceptable. She admitted they adjusted the prices in their system because they “didn’t want to deal with coins” and had “too many pennies.” In other words, they are rounding prices up on every customer without disclosing it—and pocketing the difference.
This is not only misleading and unprofessional, but it’s borderline unethical. Customers should never be charged more than what is listed on the menu, especially without notice. And to still ask for a tip after knowingly overcharging patrons? That’s a serious red flag.
I hope management sees this and reconsiders both its pricing practices and the training of its staff. Transparency and honesty are the bare minimum in customer service—and unfortunately, that was missing during my visit.