Valerie L.
Yelp
i come here everytime i visit san francisco since my sister lives here, and the food is great, but what ruins my time here everytime is the horrible staff, they are actually some of the rudest staff i've ever encountered (and i work in the food service industry too!!) coffee is mid, definitely NOT worth the $9 (which is crazy). everytime i come here i have one of the ladies (or the older man) here give me the most insane attitude. they assume the customer is always wrong whenever they make a mistake with the order, the lack of accountability or understanding comes off like they are not welcoming to anyone (unless ur an old white man) .
Now, i will give it to them, the bagels are incredible, its the ONLY reason i keep coming back because this staff is pretentious, obnoxious, and rude, and the coffee is the most mid coffee you'll ever drink, save your $9.
they accidentally made our coffee hot when we wanted it iced, and my boyfriend told the gentlemen "I'm so sorry could I actually get this iced" and older guy turned around and shouted at me "We're going to give you a cup of ice and YOU'RE gonna deal with it!" with an angry, aggressive tone. we were actually shocked, trying to be understanding and say he had a bad day, but he's like this with us everytime we're here.
also the girls were being ridiculously kind and flirty with my boyfriend but when it was my turn to order, the switch was insane, i could not believe the difference, i got the worst mean girl vibe, they were sassing me, looking at me in a judgemental manner, and spoke to me with such a prentious and rude attitude, despite me genuinely trying to be kind with them (cause they're making me food! i don't want them to mess it up), and then finally my coffee came out, and mine alone came out tasting absolutely off... like i don't even think they made the one i ordered.
anyways, if you want my advice, come in, just get the food, and don't tip until after you get your food, let the service speak for itself.