Angie D.
Yelp
Live music - fantastic. Bartender aptitude and hustle - admirable. Drink selection and quality - good. Kitchen and food delivery - poor. Management and customer service - HORRIBLE.
We were told last night that Jazzbones was under new ownership. And if our experience is any indication of how they're going to run it, they won't be open long. Kicking out a large group of your target demographic (mature adults with plenty of disposable income) simply because they were vocalizing frustration at not getting food after over 2 HOURS was a bad decision.
Chicken strips, grilled chicken skewers, and a quesadilla aren't exactly difficult orders. And they were all on the "specials" menu, so you'd think the kitchen would be cranking these out in quantity.
After waiting an hour and a half and seeing everyone around us get their orders, I tracked down someone (turned out to be a sympathetic security guy) and asked for help. I expected him to bring over a manager, but instead he brought us a couple plates of cold food which amounted to half our order. The chicken strips were room temperature and rubbery, as though they'd been sitting out for an hour. The skewers were not only half the size of what we'd seen others get, but they were actually cold. I could only guess they'd been frozen and inadequately cooked or reheated. Needless to say, none of it was edible.
One of our party then went to a second bartender (who had finally arrived to help service the approximate 125+ people upstairs with us) and complained. That woman gave her some money back and said our order would be out immediately. Other customers seated near us overheard our conversation and told us the second bartender was part of the new ownership group. They too were experiencing poor service and improperly cooked food.
After yet another half hour of waiting for food (during which we were solicited multiple times for jello and special drink shots) I went to the bar and asked to speak to the manager. The same 2nd bartender came over, and I asked about the status of our order. Once she realized I was part of the troubled party, she huffed dramatically and said it would be soon. By this time, I was in no mood for her attitude. I asked her why it took so long for such easy food (admittedly, I was cussing by now). She responded with more attitude than a spoiled 12 year old that she gave us back our money and was going to give us free food, acting like I should feel lucky for her generosity. She was now joined by the jello shot server who echoed her attitude and confrontational behavior. I then asked her for a little respect and apology for such horrible service. She and the server laughed in my face, shouted a sarcastic sorry, laughed again, spun in their heels and walked away.
I went back to our table, told the rest of the group about the encounter, and resolved to take a picture of the manager/owner for a thorough social media review. She apparently saw me do this because a few minutes later, she came over smirking and told us we had to leave.
I'm almost 40 years old, and I have NEVER been treated with such disdain by a restaurant or bar. Nor have I ever been kicked out. I'm not a big drinker, but I do enjoy live music with friends (preferably with food). Needless to say, Jazzbones will never get another dime from me, and I will make sure to tell everyone I know about this horrible experience.