JCPenney

My daughter and I came into your beauty dept today and needed help getting her some of her first make up. And as one of the ladies helped us color match I was so appreciative of some of the other ladies who also dropped in to compliment my daughter and encourage her. As a tween of color she is still growing confidence and it was a beautiful thing to see so many woman lift up her. THANK YOU BEAUTIFUL KIND ladies who helped encourage her ! The community effect was powerful and touching! and made her day.! And for the tasteful make up help!.

I placed an order this morning. I received an email stating that curbside pickup is available. I arrived at 3:47 and pressed the button to notify the store of my arrival. My pickup request was canceled by the employee at 3:47. I went into the email again, and notified the store of my arrival. My pickup was canceled AGAIN at 4:00. The employee should have waited on customers in the order that they arrived. I watched 5 people get in line AFTER I notified the store that I was here. I am not feeling well, so now I will have to leave and come back another time because an employee didn't feel like walking outside, or simply saying to those in line "there is a customer who has been waiting for 20 minutes, excuse me while I help them, since they were here first". GO figure. Can we say customer service anyone?

I recently bought a watch at JC Penney at Haywood Mall in Greenville, SC for $50. In less than two days the interior was completely fogged up (I found out later that it was built so poorly in China that it didn’t have a gasket to keep humidity out). I took it back to Penney for a return two days later and the clerk was rude and said it was my fault (all I did was wear it on my wrist) and was unwilling to give a refund. So it’s unusable and $50 down the toilet. In this day and age when Walmart and most other places refund anything, no questions asked, it’s no wonder that Penneys is struggling. I certainly won’t return since they don’t care about me as a customer.

My daughter and I shopped here on Saturday, April 12th. The ladies downstairs were excellent and super efficient! We had plenty of space to browse without the discomfort of being watched or followed around. Unfortunately, I cannot say the same for our experience on the upper level, which is why I gave 4 stars instead of 5. While on the upper level at the beauty section near the parking lot entrance, the lady with the scarf on her head working the beauty and perfume area watched my daughter and I like a hawk the entire time we were there. We were testing the perfumes with the testers provided - nothing else. I decided not to buy anything, so we walked out of the beauty section and stopped to chat about where we wanted to go next. This woman actually walked over to where we were standing - just to watch us. I completely understand you guys might have a big problem with theft, but you are making loyal customers uncomfortable. Here's a tip: set up cameras around the section and watch them on a monitor from behind the counter. It's still effective and you won't run the risk of losing business due to discomfort. It's not my intention to get anyone in trouble - but she made both myself and my daughter uncomfortable and we will not be frequenting that section again. Other than that, the ladies downstairs were phenomenal!

Love this store but I’m Not a fan of how they combined the first floor checkout, online pickup, customer service, and returns in to one line. The line is always extremely long and normally just 1-2 cashiers. And people are returning online orders, etc. I think the order pickup, customer service/exchanges and regular checkout should be separate. This is just awful.

JC Penny can claim themselves when the brick & mortar stores close. I went to this store and shopped. I found 3 pair of shorts, stood in line for 15 minutes in 85 degree temp just to find out the door buster advertised is not valid in the store. Oxymoron right, door buster, but not at the store with doors, only on line which does not have doors. The shorts door buster price $14, normal price $32. If anyone wants them, they are hanging on the rack in the Greenville store. I went to my car ordered 2 pair to ship for free to the Greenville store and paid less than 1 pair in the store. CRAZY!!

Everytime I come here there's always a line at checkout with only one cashier. Never in a hurry to help anyone.

Return 2 sheet set,of dual king ,had order 2 sets ,tried one set was too big,didn't realize until I slept on it,wash it ,took it back to store,would not take it back,it was catalog order,they did take 1 back that I had not use,very disappointed

I'll never order from JC Penny online again! The last two of three items needed to be returned and it's an impossible task getting a return label. When you call it's a life-like automated recording that is pushing to sell a Life Alert devise. There is no live person to talk to, I called back 3 times and got the exact recorded message from "Jessica" pushing the devise. It took way too long to receive my item, my order doesn't appear in my order history and now I have no way to talk to anyone to get a return label, which they charge $8 for. NEVER AGAIN!!! Don't waste your money or time ordering online!

Horrible. Yesterday while at Haywood Mall location, I stood in line for over 20 minutes for a return. The cashier chatty with everyone, seeing the long line, and never called for assistance. When I finally got to the register she smiled mockingly and said they only take returns downstairs, no other information. No signs around any register about returns. We went to the lower level and finally found the return desk. The attendant ignored us even though we were the only people there and finally looked up as if we were annoying him. He never spoke to us, no hello, nothing and scanned my return form. Shoved the return receipt at me, again he did not speak. So rude and annoying, I don't believe I will spend my hard earned money there again. Ridiculous.

I typically don't do reviews for retail stores, but I need to share my experience so that other customers won't waste their time going here! I went in to make a "quick" return.. They only have two checkouts, one upstairs and one downstairs. Only the checkout downstairs processes returns, so I had to wait in a very long line! The store was outrageously messy. Clothes all over the floor, racks ransacked, and shoes all unorganized.. Looked like no one cleaned in at leash a month. There were only two cashiers. The younger girl had NO clue what she was doing, and the older lady was frazzled as well! I was so frustrated by the end of my transaction because of the lack of experience. If you can, avoid this JCPenney location.

JCP has a great selection of home products including curtains, drapes and window treatment accessories.

There was only one fitting room on the first floor, one checkout with only two cashiers, and no sales associates on the floor to help you. I waited at least twenty minutes in line with twenty-one other customers. Does Penneys deliberately want to harass customers and drive them away? I will never go to this store again!

Is it any wonder why this store is going under. I tried to purchase a pair of sandals there today that were on sale. I was told to go back and take a picture of the sign saying they were on sale. They aren't even equipped to put their sales in their system. How pathetic! I kept the sandals there.

Don't trust JCP customer service. They lied to me, claiming that a package that had been sent to an old address would be retrieved or refunded if I made a claim to UPS, and they couldn't find it. Then they pressured me to reorder the same item to the new address, assuring me again and again, that I would be refunded for the original item. Now, I'm told it is a JCP policy to not refund if it went to an old address. The mistake may have been mine because I didn't carefully check that the system had defaulted to a previous address, but I counted on the JCP rep to give me correct info and not lie to me. I have been a JCP customer for over 40 years but am cancelling my address. No wonder they are not doing well in business now. Customer service is not honest with customers. Don't trust you are getting accurate info.

My daughter wants a watch for Christmas , we saw the " perfect one " . It was a gorgeous Liz Claiborne and on sale to boot ! Whoop whoop ! Here is where the one star comes in , no sales associates . It's December folks and you are having a sale , maybe schedule someone to work ? They were NOT busy . We waited and waited and ask someone for help , she will get someone with a key .......waiting waiting waiting . Nada . Finally she comes back someone would be with us " In a few minutes " whaaat ?! Ok we waited and waited . Now it's my mission to find someone . No one to be found . No manager , no cashier and no key . Thirty minutes into this experience we have given up . We go to find the others to leave and Holy smokes someone announces over the intercom they are having a watch sale and to see an associate at the jewelry . Whhhhhat ?!? Ugh!

JC Penny's customer service is quite horrendous. Adding to that they are still operating on an inefficient system that is clearly outdated (inability to change shipping address? You've got to be kidding me). As such they will go out of business soon as customer and convenience-centered corporations like Amazon are rapidly on the rise. Take your business elsewhere.

You don't want to go in JC Penney's these are some races races people I got online to pick up my purchase and this white woman got in front of me they took her before me and the all ladies said we'd in see you here you want the managers phone number I don't understand what's going on JC Penney's is losing business every day they are ready to go out of business and yet they're still races races people how will not purchase anything else from JC Penney's they can have it I can always get it from someplace else thanks Stacey pennies for saving my money I will keep it all in my pocket and tell everybody else to do the same

NICE AND EASY! I sort of wandered into this store looking for a simple tank top. I was really surprised to discover that they had a very generous sale in process. This wasn't a fake sale where prices are jacked up and slightly reduced, there were actually bargains! Their casual tanks by ANA were reduced to less than $7 each and if you want something a bit dressier like Worthington, those were also discounted. I purchased the dressier tank and one of their colorful kimonos in a bright coral with black accents. It is the perfect vacation piece to dress up that LBD or to add something special to your outfit. You can tie it at the waist or allow it to hang loose. This was a great little stock up sale and I really liked this store because I didn't have to go hunting for the check out counter. Some stores have moved to that centralized check-out model where you have to go 'hunting' for service. However, this check-out was right in the middle of the woman's department where I was shopping. Yay! ***This sale continues through Sunday so hurry up and get it poppin!

Wish I could give a zero! Worst customer service experience ever during our photo shoot. We waited for over 20 minutes before were were even greeted or acknowledged. We had 3 kids all less than 3 years old who were not cooperative by the time we were taking photos! Then the photographer only got 24 photos total not 24 usable photos. During the photo shoot she had to delete photos to take more really! On top of all of this she had her food sitting out on the counter. I will never go back to JCPenney or Jcpenny Portaits ever again!

I went and had my hair done at JCPenny's hair salon. I have to say Sue did an excellent job on my hair. She is a color specialist she takes her job very seriously. I left loving absolutely loving my hair. So if you're in for a haircut, color or just simply want it styled ask for Sue and go to JCPenny salon in Haywood Mall Greenville SC. I would put a 10 star if I could.

Came in for a simple cut and style but was immediately turned off. There was hair everywhere (behind and under stations, even out front in the waiting area). It's unsanitary. I thought you're supposed to clean after each customer. I came midday so the area should have at least been cleaned. Trash was overflowing from the trash cans.

I have had nothing but good experiences here! I always see Grace for my hair cuts and my sister goes to Mike, both are equally great. Grace always cuts my hair just the way I describe it to her and styles it the way I like it. I have gone from long to very short with her as my hair stylist and I am currently growing it back out again, I have liked it each time I just can't make up my mind! She always does what I ask even if it's totally different from what I wanted last month and makes it look good.

Im speaking about the salon .Don't go here went to get eyes waxed they say they have listened to your request well they do not they just wait for people who have no experience in getting this done and take your money not only that they don't do a good job went here lyrics burned my eye either the wax and I have so many bumps got some cortisol and neosporen i didnt go for this and to be hurt stay away from here they will ruin your eyes I just hope this burn goes away spoke to supervisor got some condescending remarks they should be closed or just don't do what they can't. The wait is long and the service is scary ,so if you go your taking a chance if you get ly.pronunced Lee.

Kimberly at the hair salon is great! She styled my hair for a wedding (I was a bridesmaid) and knew exactly what would look the best. She is very personable and I was really happy with how my hair turned out!